BS EN 15696-2008 Self storage - Specification for self storage services《自存储 自存储服务用规范》.pdf

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1、BS EN 15696:2008ICS 03.080.30; 55.220NO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAWBRITISH STANDARDSelf storage Specification for selfstorage servicesLicensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 22/05/2009 07:40, Uncontrolled Copy, (c) BSIThis British Standardwas pu

2、blished under theauthority of the StandardsPolicy and StrategyCommittee on 31 January2009 BSI 2009ISBN 978 0 580 59254 6Amendments/corrigenda issued since publicationDate CommentsBS EN 15696:2008National forewordThis British Standard is the UK implementation of EN 15696:2008.The UK participation in

3、its preparation was entrusted to TechnicalCommittee SVS/7/3, Storage services.A list of organizations represented on this committee can be obtained onrequest to its secretary.This publication does not purport to include all the necessary provisionsof a contract. Users are responsible for its correct

4、 application.Compliance with a British Standard cannot confer immunityfrom legal obligations.Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 22/05/2009 07:40, Uncontrolled Copy, (c) BSIBS EN 15696:2008EUROPEAN STANDARDNORME EUROPENNEEUROPISCHE NORMEN 15696November 2008ICS 03.080.30; 55.220Eng

5、lish VersionSelf storage - Specification for self storage servicesSelf-stockage - Spcification pour les services de self-stockageSelbsteinlagerung - Anforderungen anSelbsteinlagerungsdienstleistungenThis European Standard was approved by CEN on 5 October 2008.CEN members are bound to comply with the

6、 CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the CEN Management Centre or

7、 to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as theofficial versio

8、ns.CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,Romania, Slovakia, Slovenia, Spain,

9、 Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMIT EUROPEN DE NORMALISATIONEUROPISCHES KOMITEE FR NORMUNGManagement Centre: rue de Stassart, 36 B-1050 Brussels 2008 CEN All rights of exploitation in any form and by any means reservedworldwide for CEN national Members

10、.Ref. No. EN 15696:2008: ELicensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 22/05/2009 07:40, Uncontrolled Copy, (c) BSIBS EN 15696:2008EN 15696:2008 (E) 2 Contents Page Foreword4 Introduction .5 1 Scope 6 2 Terms and Definitions .6 3 The self storage facility.7 3.1 Security.7 3.2 Access 7 3.3

11、Health, safety and the environment.7 3.4 Handling equipment 8 4 Self storage units.8 4.1 General construction and condition of units8 4.2 Closure of units8 4.3 Access to units 8 5 Response to enquiry .9 5.1 Preliminary information 9 5.2 Assessment of space required.9 5.3 Reservations 9 6 Drafting an

12、d Completion of the self storage contract .9 6.1 The self storage contract and Terms and Conditions .9 6.2 Proof of identity and address .10 6.3 Customer Goods Insurance Declaration.10 7 During the contract period10 7.1 Move in10 7.2 Customer access to unit .10 7.3 Service provider access to units11

13、 7.4 Other authorised access to units.11 8 Late payment and Lien11 9 Unit vacate process - Condition of unit.11 10 After sales service .11 10.1 Monitoring 11 10.2 Response to Feedback11 10.3 Resolution of Dispute12 11 Insurance 12 12 Risk management 12 12.1 Prohibited Goods.12 12.2 Anti-terrorism an

14、d anti-criminality measures.12 Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 22/05/2009 07:40, Uncontrolled Copy, (c) BSIBS EN 15696:2008EN 15696:2008 (E) 3 12.3 Disaster plan 12 13 Operations Manual 12 14 Human resources 12 15 Implementation of the standard.13 15.1 Communication of the sta

15、ndard 13 15.2 Conducting, controlling and reviewing responsibilities for the standard.13 15.3 Elimination of sub-standard service .13 15.4 Corrective Action.13 16 Claims of Conformity 13 Annex A (normative) List of Prohibited Goods 14 Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 22/05/2009

16、 07:40, Uncontrolled Copy, (c) BSIBS EN 15696:2008EN 15696:2008 (E) 4 Foreword This document (EN 15696:2008) has been prepared by Technical Committee CEN/TC 320 “Transport - Logistics and services”, the secretariat of which is held by NEN. This European Standard shall be given the status of a nation

17、al standard, either by publication of an identical text or by endorsement, at the latest by May 2009, and conflicting national standards shall be withdrawn at the latest by May 2009. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights.

18、 CEN and/or CENELEC shall not be held responsible for identifying any or all such patent rights. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Cyprus, Czech

19、 Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA ST

20、ANDARDS, 22/05/2009 07:40, Uncontrolled Copy, (c) BSIBS EN 15696:2008EN 15696:2008 (E) 5 Introduction This European Standard has been drafted at an early stage in the development of self storage services in the European Community in order to promote a customer focussed approach to the commercial pro

21、vision of customer direct access space for storage purposes, to both businesses and private individuals. Given the various implications attaching to the provision of such services, it is recognised that the applicable legislative framework may be subject to change and it is therefore strongly recomm

22、ended that service providers establish a system designed to identify European, national or local legislation applicable to such facilities and ensure that they are kept abreast of changes as they occur. Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 22/05/2009 07:40, Uncontrolled Copy, (c) B

23、SIBS EN 15696:2008EN 15696:2008 (E) 6 1 Scope This European Standard specifies requirements for the provision of self storage facilities and related services, for both personal and business purposes. 2 Terms and Definitions For the purposes of this document, the following terms and definitions apply

24、. 2.1 self storage system of storage in which the service provider allocates, under the terms of a self storage contract, a finite, securable unit for storage to which the customer has the right to exclusive access 2.2 self storage facility building or other designated area in which self storage is

25、provided 2.3 self storage unit unit individual self-contained, securable, unit of storage space which once occupied is static in a self storage facility 2.4 hard-standing ground permanent hard purpose-built surface (e.g. pavement, tarmac or concrete) with good drainage to enable rainwater to run off

26、 with ease 2.5 the natural elements weather conditions usually prevailing in the vicinity of the self storage facility 2.6 service provider entity providing the self storage service on a commercial basis 2.7 self storage contract written agreement between the service provider and the customer by mea

27、ns of which the customer is allocated the use of one or more self storage units, in accordance with the terms and conditions agreed 2.8 sound condition structurally robust, without significant deterioration from the as new condition, clean and free from contamination that would affect stored items,

28、and capable of protecting stored items from unauthorised access (other than through forced entry or other illegal means) and deterioration through exposure to the natural elements 2.9 unit size approximate area/volume of usable floor space expressed in square/cubic metres NOTE In some countries this

29、 is expressed in square/cubic feet. Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 22/05/2009 07:40, Uncontrolled Copy, (c) BSIBS EN 15696:2008EN 15696:2008 (E) 7 2.10 prohibited goods goods which shall not be stored in a self storage facility 3 The self storage facility 3.1 Security The sel

30、f storage facility shall, as a minimum, be constructed and maintained to provide the following: secure, defined perimeter, which may be the building itself and/or a perimeter fence; means of securing entrances/exits; control of access and egress, with the aim of preventing unauthorised removal of st

31、ored items other than through forced entry or forced exit or other illegal means; camera monitoring and/or recording of movements through access and exit points. Records shall be retained for a minimum of 14 days subject only to legislative restriction; adequate intruder alarm system unless the faci

32、lity is covered by an authorised guard. 3.2 Access The self storage facility shall, as a minimum, be constructed and maintained to provide the following: adequate space for loading/ unloading of goods; lift, escalator, rolling staircase, ramp or permanent stairs for access to upper/lower floors and

33、levels. 3.3 Health, safety and the environment The self storage facility shall be constructed, maintained and operated in a manner commensurate with promoting the safety and well-being of the customer, and subject to national and local fire, health and safety legislation, to provide the following as

34、 a minimum: clean, dry environment inside any building of the facility, and hard-standing ground for storage units and access, externally; monitoring of vermin infestation and provision of control measures by a professional; facility to maintain privacy for the goods in individual units at least whe

35、n requested; fire protection that includes provision of: within any building a fire detection and alarm system capable of triggering, at least, an audible warning and alerting a remote monitoring system; fire prevention and extinguishing equipment, appropriate to the protection of the items stored a

36、nd capable of containing or extinguishing fires; necessary operating instruction; internal signage specifically notifying customers of health and safety, no-smoking and fire regulation requirements and prohibited goods; Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 22/05/2009 07:40, Uncontr

37、olled Copy, (c) BSIBS EN 15696:2008EN 15696:2008 (E) 8 reduction of its environmental impact (which can be through the use of timed and/or movement-sensitive lighting, energy-efficient light bulbs, efficient building design, insulation, recycling policies, and other such equipment or practices); 3.4

38、 Handling equipment 3.4.1 The service provider shall provide handling equipment for use by the customer, appropriate to the type and condition of the facility. 3.4.2 Any handling equipment provided shall be maintained in good working order and in accordance with national and local legislation. 4 Sel

39、f storage units 4.1 General construction and condition of units Units shall be: made available in a sound condition; constructed in a manner that provides a lockable self-contained storage space providing protection from the natural elements; that may be closed and secured through control panels, sw

40、ipe cards, padlocks or another locking mechanism provided by the service provider or by the customer; NOTE It is recommended that preference be given to the use of robust materials such as steel or brick. secure from access (other than through forced entry or other illegal means) through adjacent un

41、its, corridors and roof-space. 4.2 Closure of units The means of closure shall be capable of preventing unauthorised access (for authorised access see 7.2, 7.3 and 7.4) other than as a result of forced entry or other illegal means. 4.3 Access to units The service provider shall ensure that: access w

42、ays are illuminated when in use; the intensity of light shall be sufficient for safe handling and access; there is facility for customers to access their units, from hard standing ground for both the deposit and removal of their goods; there is sufficient circulation space to access each storage uni

43、t. Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 22/05/2009 07:40, Uncontrolled Copy, (c) BSIBS EN 15696:2008EN 15696:2008 (E) 9 5 Response to enquiry 5.1 Preliminary information During the sales process the service provider shall provide the following information, as a minimum: types and a

44、pproximate sizes of units available, in accordance with customer needs; general terms and conditions of service; access hours; prices, and the basis for their calculation, requirement for any deposit, invoicing frequency and general terms of payment applicable during the storage period; identificati

45、on of prohibited goods (see Annex A); and shall inform customers of any requirements relating to personal and official identification and insurance. 5.2 Assessment of space required The service provider shall competently and fairly advise the customer on the unit size required, based on the informat

46、ion given. 5.3 Reservations The service provider shall only allow a reservation for space which is scheduled to be available at the time of intended occupation. 6 Drafting and Completion of the self storage contract 6.1 The self storage contract and Terms and Conditions 6.1.1 The service provider sh

47、all enter into a written self storage contract with its customers. 6.1.2 The self storage contract including the Terms and Conditions shall be drafted by a competent person. 6.1.3 The self storage contract including the Terms and Conditions shall be supplied to the customer in a clearly legible type

48、face. 6.1.4 The self storage contract shall define the unit(s) to be occupied, the charge period, any deposit, the storage charge, and method of payment. 6.1.5 The service provider shall require that the self storage contract be signed by the customer in connection with which there shall be acknowle

49、dgement by the customer that he/she has read and understood the contract and the Terms and Conditions, particularly: any additional charges to be made for late payment; procedures and entitlements in the event of payment default (including the potential existence of the service providers lien over the stored items, and hence its right to sell and/or dispose of stored items); method or procedure for registering complaints; Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 22/05/2009 07:40, Uncontrolled Copy, (c) BSI