剑桥商务英语高级-109及答案解析.doc
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1、剑桥商务英语高级-109 及答案解析(总分:100.00,做题时间:90 分钟)一、READING(总题数:0,分数:0.00)二、PART ONE(总题数:1,分数:8.00)ACAREERIN RETAILINGKeeping the customer satisfied is central to the retail business. But how much job satisfaction can workers in the retail trade expect? Five people who work in retailing talk about their caree
2、rs.ASteve Cain is deputy director of trading for a large supermarket. He says, “When I moved into the retail sector I found it offered more tangible achievements and rewards than my previous business consultancy work. The power base has changed in the industry, and its the retailers who are now driv
3、ing things forward. Before, buyers waited for the product to come in and negotiated the price with the manufacturers, but now in food retailing, its the retailers themselves who are developing their own brands and fixing prices, so that makes it an exciting field to work in.“BVirginia Clement is sup
4、port and development manager for a large clothing department store. “This means I am responsible for all the buying and merchandising. This demands teamwork, and for me this is one of the most attractive aspects of working at head office. You have a lot of contact with people, from shop floor staff
5、to suppliers. We work in a very open environment and were very team orientated. Each team is responsible for getting a particular product to the store on time and in the right quantities.“CTim Edlund, who works in buying for a large clothing store, says, “The buyer has to have some flair for design,
6、 but balancing that, you need a strategic view and business acumen. There are numerous factors influencing a buyers choice of product range for each season. I have to be aware of current trends in the suppliers market, competitors activity and both local and global customer demand. I go all over Bri
7、tain to keep abreast of this information. Working hours are very irregular, so its the complete opposite to a 9 to 5 job. It can be extremely exhausting, but I love it.“DDiane Maxwell is buying controller for womens wear for a home shopping catalogue company. She says that, despite the hard work, he
8、r job remains varied and satisfying. “Ive gained a huge range of skills with the company in all kinds of fields, both through formal courses and by means of on-the-job training. The scope of the buying role is extremely broad. Its not just about the product. The focus of the job is on producing a pr
9、ofitable range and that requires extensive business knowledge.“EJan Shaw is personnel director of a supermarket. She says, “What we really want to do in our company is take on people with a real interest in trade rather than managers who only want to complete a job as fast as possible. Our new gradu
10、ate recruitment programme aims to do exactly that. The induction programme introduces all aspects of working for our company, giving early responsibility and first-hand experience of the companys working culture. Career development within the company is based on general management skills rather than
11、 pecialisation, so whatever department they are in, employees will focus on similar aims./(分数:8.00)(1).The way this market operates has been transformed.(分数:1.00)填空项 1:_(2).New employees are given an overview of how the company works.(分数:1.00)填空项 1:_(3).Ive increased my business expertise since join
12、ing the company.(分数:1.00)填空项 1:_(4).I enjoy working in retail more than in my former job.(分数:1.00)填空项 1:_(5).Working closely with other people is an important feature of this job.(分数:1.00)填空项 1:_(6).Company training is organised so that all staff share common goals.(分数:1.00)填空项 1:_(7).I need to keep
13、 up to date with developments in my field.(分数:1.00)填空项 1:_(8).My business would like to employ only people genuinely committed to a career in retailing.(分数:1.00)填空项 1:_三、PART TWO(总题数:1,分数:6.00)REFERENCES CANNOT ALWAYS BE TRUSTED BYPOTENTIAL EMPLOYERSDull, but reliable, will make a good parent - so s
14、aid a head teachers reference which I was once sent for a school-leaver. (0) HMost references are unreliable, although recruiters usually ask for them. Few ask for character references today, as these have proved useless. (9) However, these cannot always be trusted. A few may be biased. (10) This ca
15、n also occur if there has been friction between boss and subordinate over personal or business matters.On the other hand, there can also be positive bias. An employer who wants to get rid of someone may fail to mention any relevant failings or even give a glowing report to help the individual go qui
16、ckly. (11) But if they do, the law in Britain says they owe a duty of care to both the employer to whom it is supplied and to the individual to whom it refers.Most written references are unreliable because they are not specific enough. So how do you, and a potential employer, ensure that any referen
17、ce given on your behalf is genuinely helpful? (12) Employers normally expect two: one, your immediate superior in your current or most recent job; the other, your boss in the post before, so long as it was in the last five years or so. For a senior post, more may be required.For their part, no prosp
18、ective employer should approach your current employer until you have an offer subject to references and you have given permission. (13) Once you get the offer, and before giving permission to make contact, tell your boss and explain that the prospective employer will be asking for a reference. Do th
19、is face-to-face and during the meeting describe the job for which you have applied. If you can provide a job description or the relevant job advertisements, even better. (14) Even if your referee does express some doubts about your fitness for the post, dont worry, employers often prefer to back the
20、ir own judgement. A. It would also be wrong for anyone to contact your penultimate firm before then because word may reach your current employer on the grapevine. B. In fact, employers do not have to give references at all. C. These might include your bosss immediate senior and someone at the same l
21、evel as your boss who is familiar with your work. D. Your boss can then match the reference needs to the needs of the job. E. What they seek are references from previous employers. F. Some managers think it an act of disloyalty if an employee applies for a job elsewhere and will give poor references
22、 or only weak praise. G. Firstly, as an employee, make sure you choose the right referees. H. It amused me at the time, but said more about the referee than the candidat(分数:6.00)填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_四、PART THREE(总题数:1,分数:6.00)The ability to negotiate successfully, to reach agree
23、ments with other people or parties, is a key skill in any business. This negotiation could be with a buyer or seller and it almost always involves an element of compromise. But, when entering negotiations, you should always keep in mind that it is almost impossible to negotiate and make agreements s
24、uccessfully if you think you cant afford to lose or walk away from what is on offer. This will result in your avoiding asking for anything more than what you think the other side will give without a dispute. You become a passive observer, with the other side dictating the terms.In most negotiations
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- 剑桥商务英语 高级 109 答案 解析 DOC
