ATIS 0405000-0901-2009 Local Service Ordering Guidelines (LSOG).pdf

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1、 ATIS-0405000-0901 Local Service Ordering Guidelines (LSOG) Issue 1Q09 THIS PAGE INTENTIONALLY LEFT BLANK.ATIS-0405070-0901 Local Service Ordering Overview Part 1 Local Service Ordering Guidelines Industry Support Interface ATIS is a technical planning and standards development organization that is

2、committed to rapidly developing and promoting technical and operations standards for the communications and related information technologies industry worldwide using a pragmatic, flexible and open approach. Over 1,100 participants from more than 350 communications companies are active in ATIS 23 ind

3、ustry committees, and its Incubator Solutions Program. www.atis.org ATIS 0405070-0901 Local Service Ordering Overview Part 1 Is an ATIS standard developed by the Local Service Ordering and Provisioning (LSOP) Committee under the ATIS Ordering and Billing Forum (OBF) Published by ATIS 1200 G Street,

4、NW, Suite 500 Washington, DC 20005 Copyright 2009 by Alliance for Telecommunications Industry Solutions All rights reserved. No part of this publication may be reproduced in any form, in an electronic retrieval system or otherwise, without the prior written permission of the publisher. For informati

5、on contact ATIS at 202.628.6380. ATIS is online at . Limited Exception for “Customized” Forms. In recognition of the business needs and processes implemented by companies throughout the industry, ATIS grants the following limited exception to the copyright policy. The forms contained within, once “C

6、ustomized,” may be reproduced, distributed and used by an individual or company provided that the following is placed on all “Customized” forms: “This form/screen is based upon the Ordering and Billing Forums (OBF) industry consensus approved guidelines, found in the Local Service Ordering Guideline

7、s (LSOG) document. The LSOG may be obtained by contacting the Alliance for Telecommunications Industry Solutions (ATIS) at 1-800-387-2199 or: https:/www.atis.org/atis/docstore/index.asp.” For purposes of this limited exception, the term “Customized” means, the modification, by a company, of an LSOG

8、form to be issued to a trading partner to make it company specific by, for example, adding a company logo, graying-out optional fields not required by that specific issuing company, and converting into an electronic format/screen. This limited exception does not affect the LSOG document itself which

9、 remains copyrighted and may not be reproduced in whole or part. Printed in the United States of America. Notice of Disclaimer and Limitation of Liability The information provided in this document is directed solely to professionals who have the appropriate degree of experience to understand and int

10、erpret its contents in accordance with generally accepted engineering or other professional standards and applicable regulations. No recommendation as to products or vendors is made or should be implied. NO REPRESENTATION OR WARRANTY IS MADE THAT THE INFORMATION IS TECHNICALLY ACCURATE OR SUFFICIENT

11、 OR CONFORMS TO ANY STATUTE, GOVERNMENTAL RULE OR REGULATION, AND FURTHER, NO REPRESENTATION OR WARRANTY IS MADE OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. ATIS SHALL NOT BE LIABLE, BEYOND THE AMOUNT OF ANY SUM RECEIVED IN PAYMEN

12、T BY ATIS FOR THIS DOCUMENT, WITH RESPECT TO ANY CLAIM, AND IN NO EVENT SHALL ATIS BE LIABLE FOR LOST PROFITS OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. ATIS EXPRESSLY ADVISES ANY AND ALL USE OF OR RELIANCE UPON THIS INFORMATION PROVIDED IN THIS DOCUMENT IS AT THE RISK OF THE USER. ATIS-0405070-0

13、901 Issued March 31, 2009 THIS PAGE INTENTIONALLY LEFT BLANK. ATIS-0405070-0901 Issued March 31, 2009 iLOCAL SERVICE ORDERING OVERVIEW PART 1 TABLE OF CONTENTS SECTION DESCRIPTION PAGE #1 GENERAL_1-1 1.1 OVERVIEW_1-1 1.2 DOCUMENT UPDATES _1-1 1.3 COMMON LANGUAGE _1-2 1.4 DEFINITIONS _1-2 1.5 FORMS A

14、ND PRACTICES _1-19 2 LSR FORM DESCRIPTION _2-1 2.1 GENERAL _2-1 2.2 SERVICE QUANTITIES_2-1 2.3 RIGHT/LEFT JUSTIFICATION_2-1 2.4 CONVENTIONS_2-1 2.5 ERRORS _2-2 2.6 CUSTOMER/PROVIDER ENTRIES_2-2 2.7 ORDERING/BILLING CONFIGURATIONS _2-2 2.8 AGENCY LETTERS _2-2 2.9 ATTACHMENTS/REMARKS _2-3 2.10 MULTIPL

15、E FORM REQUIREMENTS _2-3 2.11 SERVICE SPECIFIC FORMS _2-3 2.12 ADDITIONAL FORMS _2-4 2.13 PROVIDER INITIATED FORMS _2-4 3 ORDERING MATRIX FORMS_3-1 3.1 ORDERING MATRIX LOOP SERVICE _3-1 3.2 ORDERING MATRIX NUMBER PORTABILITY_3-2 3.3 ORDERING MATRIX LOOP SERVICE WITH NUMBER PORTABILITY_3-3 3.4 ORDERI

16、NG MATRIX RESALE SERVICE _3-4 3.5 ORDERING MATRIX PORT SERVICE_3-5 3.6 ORDERING MATRIX CENTREX SERVICE _3-6 3.7 ORDERING MATRIX ISDN SERVICE _3-7 4 FORM/ordering DESCRIPTION _4-1 4.1 GENERAL _4-1 4.2 LOCAL SERVICE REQUEST (LSR) _4-1 4.3 END USER INFORMATION (EU) _4-1 4.4 LOOP SERVICE (LS) _4-1 4.5 N

17、UMBER PORTABILITY (NP) _4-1 4.6 LOOP SERVICE WITH NUMBER PORTABILITY (LSNP)_4-2 4.7 RESALE SERVICES (RS) _4-2 4.8 PORT SERVICES (PS) _4-2 4.9 RESALE PRIVATE LINE (RPL) _4-2 4.10 RESALE FRAME RELAY (RFR)_4-2 4.11 CENTREX RESALE SERVICES (CRS) _4-2 4.12 DID/DOD/PBX SERVICES (DDPS) _4-3 ATIS-0405070-09

18、01 Issued March 31, 2009 ii4.13 ISDN BRI/PRI SERVICE (IS) _4-3 4.14 SIMPLE PORT SERVICE REQUEST (SPSR)_4-3 4.15 USAGE RULES _4-3 4.15.1 USAGE CATEGORIES _4-3 4.15.2 Usage Application _4-5 4.15.3 Conditional Usage_4-5 4.16 LOCAL RESPONSE (LR) _4-5 4.17 DIRECTORY LISTING (DL) _4-5 4.18 PROVIDER NOTIFI

19、CATION (PN) _4-6 4.19 CUSTOMER SERVICE INFORMATION (CSI)_4-6 4.20 NETWORK PLANNING _4-6 5 LSR FORM DESCRIPTION _5-1 5.1 GENERAL _5-1 5.2 STEP 1 SERVICE INQUIRY (SI):_5-1 5.3 STEP 2 SERVICE INQUIRY CONFIRMATION (SIC): _5-1 5.4 STEP 3 FIRM ORDER (FO): _5-2 5.5 STEP 4 FIRM ORDER CONFIRMATION (FOC):_5-2

20、 5.6 SERVICE REQUEST STEPS: _5-2 5.7 FIRM ORDER STEPS: _5-3 5.8 REQTYP ENTRIES:_5-3 6 LOCAL SERVICES _6-1 6.1 GENERAL _6-1 7 LOOP SERVICE _7-1 7.1 GENERAL _7-1 8 NUMBER PORTABILITY _8-1 8.1 GENERAL _8-1 9 LOOP SERVICE WITH NUMBER PORTABILITY _9-1 9.1 GENERAL _9-1 10 RESALE SERVICE _10-1 10.1 GENERAL

21、 _10-1 11 PORT SERVICE _11-1 11.1 GENERAL _11-1 12 DIRECTORY SERVICE CONTACT INFORMATION _12-1 12.1 GENERAL _12-1 12.2 NATIONAL CONTACT INFORMATION _12-1 13 DIRECTORY SERVICE ORDERING _13-1 13.1 GENERAL _13-1 13.2 ELEMENTS_13-1 13.3 ADDRESS INFORMATION_13-1 13.4 SERVICE ADDRESS CHANGES _13-1 13.5 LI

22、STING CHANGE ACTIVITY _13-1 13.6 MAIN LISTING DELETIONS _13-2 13.7 UPPER AND LOWER CASE_13-2 13.8 DATES _13-2 ATIS-0405070-0901 Issued March 31, 2009 iii13.9 DIRECTORY SPECIFICATIONS _13-2 13.10 DIRECTORY SERVICE CONFIGURATIONS_13-2 13.11 DIRECTORY AND DA LISTINGS SINGLE STRAIGHT LINE_13-2 13.12 ASS

23、UMPTIONS _13-3 13.13 CERTIFIED MARKETING REPRESENTATIVE ORDERING_13-3 13.14 CAPTION ARRANGEMENTS _13-3 END OF ATIS-0405070-0011-PART 1 TABLE OF CONTENTS. ATIS-0405070-0901 Issued March 31, 2009 ivLOCAL SERVICE ORDERING OVERVIEW PART 2 See the ATIS-0405070-0011 Part 2 electronic file for detailed Tab

24、le of Contents and to use that documents hyperlink capabilities to the following practice sections. TABLE OF CONTENTS SECTION DESCRIPTION PAGE #14 PROCESS FLOWS 15 PRE-ORDER PROCESS 16 PROVIDER NOTIFICATION PROCESS 17 LOCAL CUSTOMER SERVICE INQUIRY 18 COMPLETION PROCESS 19 LOSS ALERT/TRANSITION INFO

25、RMATION 20 DIRECTORY LISTING INQUIRY ATIS-0405070-0901 Issued March 31, 2009 1-11 GENERAL 1.1 OVERVIEW This overview describes the various ordering forms used for the purpose of requesting local service. These instructions are equally applicable to manual (paper) and mechanized (electronic) forms of

26、 local service ordering by the customer when placing an order for service under the various providers tariffs/contracts/agreements. Many fields within the LSOG are applied on the same basis in both Canada and the United States. In Canada, the geographical equivalent of the state is known as a provin

27、ce. In cases where there is a geographic reference, “state/province” will be indicated in the field definition where applicable. The concept of LATA does not exist in Canada. Therefore, for fields where a reference is made to state in association with LATA, there will be no reference to “province” i

28、n the definition. In addition, Canadian providers are regulated at the federal level. Therefore, the fields where a reference is made to state in association with regulatory issues or requirements, there will be no reference to “province” in the definition. 1.2 DOCUMENT UPDATES This guideline is iss

29、ued to reflect changes necessary to clarify the local service ordering process as recommended by customer and provider representatives in the Ordering and Billing Forum committees. Requests for changes, additions, deletions or other such enhancements are to be forwarded in accordance with the proced

30、ures in the Ordering and Billing Forum. ATIS-0405070-0901 Issued March 31, 2009 1-21.3 COMMON LANGUAGE The Local Service Request does not convey licensing rights to non-COMMON LANGUAGE licensees to use the COMMON LANGUAGE code sets identified throughout the Local Service Request in their internal op

31、erations. Where COMMON LANGUAGE is provided, its intended use by non-COMMON LANGUAGE licensees is limited. Allowable uses will be specified by COMMON LANGUAGE licensee per their COMMON LANGUAGE contract. 1.4 DEFINITIONS The following list of definitions provides some of the most frequently used term

32、s in local service ordering. Refer to the tariffs/contracts/agreements for a more extensive list of the various technical references addressing local service. Alternate Circuit-Switched Voice/Circuit-Switched Data (CSV/CSD) An ISDN Basic Rate Interface (BRI) Bearer (B) channel configuration that all

33、ows either circuit switch voice or data communication. Alternate Network Service Agreement (ANSA) An arrangement that allows end users who reside in areas where the central office switch does not support ISDN BRI to receive the service from a neighboring central office. Automatic Location Informatio

34、n or Identification (ALI) ALI is the use of a data base to associate a physical location with a telephone number when working with Automatic Number Identification. For E-9-1-1, this is the automatic display at the Public Safety Answering Point (PSAP) of the callers telephone number, the address/loca

35、tion of the telephone and supplementary emergency services information. Basic Rate Interface (BRI) A defined interface to ISDN that includes two B channels and one Data (D) channel, commonly referred to as 2B+D. Bearer channel (B channel) A 64 Kilobits per second (Kbps) B channel used for delivering

36、 data or voice communications over ISDN. ATIS-0405070-0901 Issued March 31, 2009 1-3Bearer Services (BS) A communication connections capability to carry voice or packet data. Build Out A combination of inductance, capacitance and resistance added to a cable pair so that its electrical length may be

37、increased by a desired amount to control impedance and loss characteristics. Bundled Services Bundled services are local services such as business or residence lines, etc. Call Appearance Call Handling Electronic Key Telephone Service (CACH EKTS) Allows the EKTS to have more than one Directory Number (DN) and multiple ca