BS ISO 18404-2015 Quantitative methods in process improvement Six Sigma Competencies for key personnel and their organizations in relation to Six Sigma and Lean implementation《过程改进.pdf
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1、BSI Standards PublicationBS ISO 18404:2015Quantitative methods inprocess improvement Six Sigma Competenciesfor key personnel and theirorganizations in relationto Six Sigma and LeanimplementationBS ISO 18404:2015 BRITISH STANDARDNational forewordThis British Standard is the UK implementation of ISO 1
2、8404:2015.The UK participation in its preparation was entrusted to TechnicalCommittee MS/6, Methodologies for business process improvementusing statistical methods.A list of organizations represented on this committee can beobtained on request to its secretary.This publication does not purport to in
3、clude all the necessaryprovisions of a contract. Users are responsible for its correctapplication. The British Standards Institution 2015.Published by BSI Standards Limited 2015ISBN 978 0 580 81206 4ICS 03.120.30Compliance with a British Standard cannot confer immunity fromlegal obligations.This Bri
4、tish Standard was published under the authority of theStandards Policy and Strategy Committee on 30 November 2015.Amendments/corrigenda issued since publicationDate T e x t a f f e c t e dBS ISO 18404:2015 ISO 2015Quantitative methods in process improvement Six Sigma Competencies for key personnel a
5、nd their organizations in relation to Six Sigma and Lean implementationMthodes quantitatives pour lamlioration des processus Six Sigma Comptences pour le personnel cl et leur organisation en relation avec la mise en uvre du Six Sigma et du LeanINTERNATIONAL STANDARDISO18404First edition2015-12-01Ref
6、erence numberISO 18404:2015(E)BS ISO 18404:2015ISO 18404:2015(E)ii ISO 2015 All rights reservedCOPYRIGHT PROTECTED DOCUMENT ISO 2015, Published in SwitzerlandAll rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any mea
7、ns, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISOs member body in the country of the requester.ISO copyright officeCh. de Blandonnet 8 CP 401CH-121
8、4 Vernier, Geneva, SwitzerlandTel. +41 22 749 01 11Fax +41 22 749 09 47copyrightiso.orgwww.iso.orgBS ISO 18404:2015ISO 18404:2015(E)Foreword ivIntroduction v1 Scope . 12 Normative references 13 Terms, definitions, and abbreviated terms . 13.1 Terms and definitions . 13.2 Abbreviated terms . 14 Compe
9、tency of key personnel in relation to Six Sigma, Lean, and “Lean it also sets out a combined competency framework for “Lean multi-voting tech-niques;strategy grids.Demonstrates mon-itoring and main-tenance of project priorities and their alignment with organi-zational priorities.Demonstrates deliver
10、y of training on prior-itization methods and techniques which meet the organizational needs.2 Organi-zational process improve-ment.Appropriate use of Six Sigma to support organi-zational strategy.Describes the origins of Six Sigma.Describes when and where Six Sigma would be an appro-priate approach
11、for process improvement.Demonstrates the impact that Six Sigma has had on the organ-ization.Demonstrates the deployment of Six Sigma process improvement pro-gramme to improve performance.Demonstrates training sessions on organizational process improvement methodologies and their integration and rela
12、tionship with Six Sigma.Knowledge of different approaches and their expected effects to enable appropriate selection and application of an integrated approach.Describes other applicable process improvement meth-odologies and how they could be used together.Demonstration of the appropriate selection
13、use of other approaches.Demonstration of the integration between various organizational process improvement methodologies as appropriate.Not applicableExtension of strategic view of process improvement into the value chain beyond the organizations boundaries (cus-tomers/suppli-ers/partners).Describe
14、s how the whole value chain will benefit from holistic approach to process improvement.Demonstrates consid-eration of opportuni-ties in the extended value chain for holistic improvement.Evidence of structured approach to process improvement in the extended value chain (customers/suppliers/partners).
15、Evidence of training others in the appli-cation of process improvement methods in the value chain (customers/suppliers/partners).3 Change man-agement.Importance of using a coherent approach to change manage-ment.Describes interaction between stakeholders and change process and the mutual impact of o
16、ne on the other.Demonstration of the identification of key stakeholders and the use of coherent approach to progress change.Demonstration of contribution to the ini-tiation, execution and embedding of change in the organization.Development and maintenance of an action plan to progress change.Deliver
17、y of training on change management approaches including stakeholder manage-ment.4 Leadership development in self.Importance of developing leadership skills in self.Describes leadership development includ-ing the following, as appropriate: self-as-sessment, importance of coaching, impor-tance of ment
18、oring, personal development plans.Demonstrates identification of any gaps in required own competencies to progress change and suggestions made for appropriate action.Not applicable Not applicableTable A.3 (continued)16 ISO 2015 All rights reservedBS ISO 18404:2015ISO 18404:2015(E)Index Competency Pe
19、rformance criteriaSuggested evidence of understanding the competencySuggested evidence of applying the competencySuggested evidence of managing the competencySuggested evidence of training the com-petency (evidence of training one or more of the following)5 Leadership development in others.Importanc
20、e of leadership development in others.(See also Compe-tency 20).Describes leadership development includ-ing the following, as appropriate: assessment, coaching, mentoring, personal development plans.Demonstrates identi-fication of any gaps in required competencies to progress change, in individuals,
21、 teams or in organization, and suggestions made for appropriate action.Demonstrates coach-ing and mentoring of other belts.Demonstrates the development of other coaches (coach coaches).Demonstration of the management of leadership programme to progress on filling competencies gap.Delivery of trainin
22、g on leadership develop-ment.6 Data acqui-sition for analysis.Identifying and actively seeking appropriate information in various forms, ensuring the validity of such information and transforming into data which can be analysed in Competency 22.Describes where data might be found and possible format
23、s (structured and unstructured). Describes how to verify and validate information and manipulate data into appropriate formats.The demonstration of a plan to acquire appropriate data, the verification and vali-dation of such data, the manipulation of data into the appropriate format to satisfy pro-j
24、ect objectives.Critical analysis of existing data streams and suggestions of possible improve-ments.Demonstration of the management of entire process for data acqui-sition process, verifi-cation and validation and the manipulation of the data.Delivery of train-ing session on data acquisition, creati
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