ATIS 0404110-0018-2011 Unified Ordering Model - Access Service Request UOM-ASR Volume I.pdf

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1、 ATIS-0404110-0018 Unified Ordering Model - Access Service Request (UOM-ASR) Volume I Business Requirements For An Electronic Ordering Interface ATIS-0404110-0018 UOM-ASR Volume I Version 18 Issued March 25, 2011 Implemented September 17, 2011 The Alliance for Telecommunication Industry Solutions (A

2、TIS) is a technical planning and standards development organization that is committed to rapidly developing and promoting technical and operations standards for the communications and related information technologies industry worldwide using a pragmatic, flexible and open approach. Over 1,100 partic

3、ipants from more than 350 communications companies are active in ATIS 21 industry committees, and ATIS Incubator Solutions Program. ATIS 0404110-0018 Unified Ordering Model - Access Service Request (UOM-ASR) Business Requirements for an Electronic Ordering Interface Is an ATIS standard developed by

4、the Ordering Solutions Committee - Access Service Ordering Subcommittee under the ATIS Ordering and Billing Forum (OBF) Published by Alliance for Telecommunications Industry Solutions 1200 G Street, NW, Suite 500 Washington, DC 20005 Copyright 2011 by the Alliance for Telecommunications Industry Sol

5、utions, Inc. All rights reserved. No part of this publication may be reproduced in any form, in an electronic retrieval system or otherwise, without the prior written permission of the publisher. For information contact ATIS at 202.628.6380. ATIS is online at . Limited Exception for “Customized” For

6、ms. In recognition of the business needs and processes implemented by companies throughout the industry, ATIS grants the following limited exception to the copyright policy. The forms contained within, once “Customized,” may be reproduced, distributed and used by an individual or company provided th

7、at the following is placed on all “Customized” forms: “This form/screen is based upon the Ordering and Billing Forums (OBF) industry consensus approved guidelines, found in the Access Service Ordering Guidelines (ASOG) document. The ASOG may be obtained by contacting the Alliance for Telecommunicati

8、ons Industry Solutions (ATIS) at 1-800-387-2199 or: http:/www.atis.org/docstore/default.aspx.” ATIS-0404110-0018 UOM-ASR Volume I Version 18 Issued March 25, 2011 Implemented September 17, 2011 ii For purposes of this limited exception, the term “Customized” means, the modification, by a company, of

9、 an ASOG form to be issued to a trading partner to make it company specific by, for example, adding a company logo, graying-out optional fields not required by that specific issuing company, and converting into an electronic format/screen. This limited exception does not affect the ASOG document its

10、elf which remains copyrighted and may not be reproduced in whole or part. Telcordia Technologies, Inc. was formerly known as Bell Communications Research, Inc. or Bellcore. Portions of this document, previously published by Bellcore, may still reflect the former name as it was embedded in the docume

11、ntation under a prior license from the owners of the BELL trademark, which license has now expired. The use of this name does not suggest that Telcordia Technologies has licensed the names BELL, Bell Communications Research, or Bellcore for new uses or that the owners of the BELL trademark sponsor,

12、endorse or are affiliated with Telcordia Technologies or its products. Printed in the United States of America. Notice of Disclaimer and Limitation of Liability The information provided in this document is directed solely to professionals who have the appropriate degree of experience to understand a

13、nd interpret its contents in accordance with generally accepted engineering or other professional standards and applicable regulations. No recommendation as to products or vendors is made or should be implied. ATIS-0404110-0018 UOM-ASR Volume I Version 18 Issued March 25, 2011 Implemented September

14、17, 2011 iii NO REPRESENTATION OR WARRANTY IS MADE THAT THE INFORMATION IS TECHNICALLY ACCURATE OR SUFFICIENT OR CONFORMS TO ANY STATUTE, GOVERNMENTAL RULE OR REGULATION, AND FURTHER, NO REPRESENTATION OR WARRANTY IS MADE OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR AGAINST INFRINGEME

15、NT OF INTELLECTUAL PROPERTY RIGHTS. ATIS SHALL NOT BE LIABLE, BEYOND THE AMOUNT OF ANY SUM RECEIVED IN PAYMENT BY ATIS FOR THIS DOCUMENT, WITH RESPECT TO ANY CLAIM, AND IN NO EVENT SHALL ATIS BE LIABLE FOR LOST PROFITS OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. ATIS EXPRESSLY ADVISES ANY AND ALL

16、USE OF OR RELIANCE UPON THIS INFORMATION PROVIDED IN THIS DOCUMENT IS AT THE RISK OF THE USER. ATIS-0404110-0018 UOM-ASR Volume I Version 18 Issued March 25, 2011 Implemented September 17, 2011 iv THIS PAGE INTENTIONALLY LEFT BLANK.UOM-ASR VOLUME I ASOG 43 SYNOPSIS OF CHANGES Page 1 of 3 UOM-ASR VOL

17、UME I ASOG 43 CHANGES - ISSUES INCLUDED IN THIS SYNOPSIS ISSUE NUMBER DESCRIPTION 3404 UOM-ASR Update Unified Ordering ASR Service Packages Section XIV Appendix E UOM-ASR VOLUME I ASOG 43 SYNOPSIS OF CHANGES Page 2 of 3 The following table depicts the type of change category definitions: TYPE OF CHA

18、NGE = CATEGORY DEFINITIONS NEW = Adding a new field REM = Removing an existing field FN = Field/Tag name change (e.g., EXEMPT REASON changed to ER) FORMAT = Field format change (e.g., moved to another section of the form, etc.) DEF = Definition change DEFN = Definition notes addition, change, deleti

19、on VE = Valid entries addition, change, deletion VEN = Valid entry notes addition, change, deletion USE = Usage statement change USEN = Usage notes addition, change, deletion DC = Data characteristics change (e.g., change from numeric to alpha/numeric) DCL = Data characteristics length change DCN =

20、Data characteristics note addition, change, deletion EX = Example addition, change, deletion EXN = Example notes addition, change, deletion FORM = Changes made to the ASR forms (i.e., additions, rearrangements, field length changes or deletions of fields) GLOSSARY = Identifies changes within the glo

21、ssary sections (i.e., additions or deletions of fields) TEXT = Identifies changes within the text of a section (i.e., additions or deletions of fields) UOM-ASR VOLUME I ASOG 43 SYNOPSIS OF CHANGES Page 3 of 3 SYNOPSIS OF CHANGES February 9, 2011 PRAC # ISSUE # Field/ Section Type Of Change Descripti

22、on of Change Field Length UOM Vol 1 3404 Appendix E Text Remove TSR reference from SD service pack UOM Vol 1 3404 Appendix E Text Remove TSR reference from ED service pack UOM Vol 1 3404 Appendix E Text Remove TSR reference from XD service pack UOM Vol 1 3404 Appendix E Text Remove TSR reference fro

23、m AD service pack UOM Vol 1 3404 Appendix E Text Remove TSR reference from MD service pack UOM Vol 1 3404 Appendix E Text Remove TSR reference from MD stand-alone service pack UOM Vol 1 3404 Appendix E Text Remove TSR reference from LD service pack UOM Vol 1 3404 Appendix E Text Remove Testing Servi

24、ces Standalone service pack UOM Vol 1 3404 Appendix E Text Remove footnote 2 UOM Vol 1 3404 Appendix E Text Remove TSR reference from VD service pack UOM Vol 1 3404 Appendix E Text Remove TSR reference from WD service pack NOTES: Above are the only changes that have been made to UOM-ASR Volume I at

25、this time. ATIS-0404110-0018 UOM-ASR Volume I Version 18 Issued March 25, 2011 Implemented September 17, 2011 TABLE OF CONTENTS SECTION PAGE I. Introduction to UOM .1 II. The UML Introduction .3 A. Introduction .3 III. UOM-ASR.3 A. UOM-ASR Business Requirements Process.6 IV. UOM-ASR High Level Proce

26、ss Overview7 A. Pre-Order Inquiry and End-to-End Service Request Process.10 V. Introduction to UOM ASR Process Steps .11 A. UOM - ASR Pre-Ordering Activities12 B. UOM - ASR Service Request Placement Activities13 C. UOM - ASR Post-Confirmation Notice Activities 14 VI. UOM - ASR Use Cases: High Level

27、Overview .21 A. UOM ASR Actors.21 B. High Level Overview of the UOM ASR Process Use Cases.22 VII. UOM - ASR Pre-Ordering Use Cases23 A. Pre-order Use Case: Location Inquiry.24 B. Pre-Order Use Case: Service Availability Inquiry25 C. Pre-Order Use Case: CFA Inquiry .27 VIII. UOM - ASR Service Request

28、 Process Use Cases 28 A. UOM ASR Service Request Process: Service Request Placement/Pre-Validation Use Case30 B. UOM - ASR Service Request Process - Service Request Supplement Use Case 35 C. UOM ASR Service Request Placement - Confirmation Notice Use Case.36 IX. UOM - ASR Service Request Process Pos

29、t-Confirmation Use Cases .37 A. UOM - ASR Post-Confirmation Jeopardy Status Use Case.38 B. UOM - ASR Post-Confirmation Retrieve Service Request Information Use Cases .41 C. UOM - ASR Post-Confirmation Completion Notification Use Case 43 ATIS-0404110-0018 UOM-ASR Volume I Version 18 Issued March 25,

30、2011 Implemented September 17, 2011 ii D. UOM - ASR Design Layout Report Use Case.44 X. Appendix A: UML Introduction45 A. Scope 45 B. Use Case(s)45 C. Actors 46 D. Use Case .46 E. Use Case Diagrams48 F. Use Case Techniques.51 G. Tips for Actors 53 H. Tips for Primary Use Cases54 I. Tips for Use Case

31、 Scenarios.54 J. Tips for Use Case Relationships.55 K. Sequence Diagrams.55 L. State Diagrams .57 M. Activity Diagrams .58 XI. Appendix B: UOM - ASR Data Dictionary.63 XII. Appendix C: UOM - ASR Functional Data Matrix .85 XIII. Appendix D: UOM - ASR Fatal Error Functional Data Matrix . 102 XIV. Appe

32、ndix E: Unified Ordering - ASR Service Packages. 110 XV. Bibliography 117 ATIS-0404110-0018 UOM-ASR Volume I Version 18 Issued March 25, 2011 Implemented September 17, 2011 iii TABLE OF FIGURES Figure 1 UOM ASR Process and Document Development 2 Figure 2 Access Ordering Relationships and Deliverable

33、s 5 Figure 3 UOM ASR Logical Stages. 7 Figure 4 UOM ASR Business Functions 9 Figure 5 UOM ASR Pre-Ordering Activities 12 Figure 6 UOM ASR Service Request Placement Activities. 13 Figure 7 UOM ASR Post- Confirmation Activities. 14 Figure 8 UOM ASR Provider Jeopardy Activities 15 Figure 9 UOM ASR Cust

34、omer Jeopardy Activities 16 Figure 10 UOM ASR Customer Retrieve Service Request Information Activities . 17 Figure 11 UOM ASR Provider Retrieve Service Request Information Activities . 18 Figure 12 UOM ASR Completion Notification Activities 19 Figure 13 UOM ASR Process Business Requirement Use Cases

35、 . 22 Figure 14 UOM ASR Pre-Ordering Business Requirement Use Cases 23 Figure 15 UOM ASR Perform Location Inquiry Use Case . 24 Figure 16 UOM ASR Perform Service Availability Inquiry Use Case . 26 Figure 17 UOM ASR Perform CFA Inquiry Use Case 27 Figure 18 UOM ASR Service Request Process Business Re

36、quirement Use Case. 29 Figure 19 UOM ASR Perform Service Request Placement/Pre-Validation Use Case . 31 Figure 20 UOM ASR Perform Fatal Error Processing Use Case 32 Figure 21 UOM ASR Perform Non-Fatal Error Processing Use Case. 33 Figure 22 UOM ASR Perform Clarification Request Use Case 34 Figure 23

37、 UOM ASR Perform Service Request Supplement Use Case. 35 Figure 24 UOM ASR Perform Confirmation Notice Use Case 36 Figure 25 UOM ASR Post-Confirmation Business Requirements Use Case 37 Figure 26 UOM ASR Perform Provider Jeopardy Status Use Case 38 Figure 27 UOM ASR Perform Provider Jeopardy Clear Us

38、e Case 39 Figure 28 UOM ASR Perform Customer Jeopardy Status Use Case . 39 Figure 29 UOM ASR Perform Customer Jeopardy Status Clear . 40 Figure 30 UOM ASR Perform Customer Jeopardy Status Clear . 40 Figure 31 UOM ASR Perform Customer Retrieve Service Request Information Use Case 41 Figure 32 UOM ASR

39、 Perform Provider Retrieve Service Request Information Use Case 42 Figure 33 UOM ASR Perform Completion Use Case. 43 Figure 34 UOM ASR Design Layout Report Use Case 44 Figure 35 Use Case Diagram . 48 Figure 36 Use Case Example . 50 Figure 37 Sequence Diagram. 56 Figure 38 State Diagram . 57 Figure 3

40、9 Activity Diagram No Branching . 60 Figure 40 Activity Diagram With Branching 61 Figure 41 Activity Diagram With Decision Box 61 Figure 42 Activity Diagram Concurrent Paths . 62 ATIS-0404110-0018 UOM-ASR Volume I Version 18 Issued March 25, 2011 Implemented September 17, 2011 iv THIS PAGE INTENTION

41、ALLY LEFT BLANK.ATIS-0404110-0018 UOM-ASR Volume I Version 18 Issued March 25, 2011 Implemented September 17, 2011 1 I. Introduction to UOM The intent of Unified Ordering Model (UOM) is to develop a complete set of system documentation using an end-to-end structured methodology. The scope of UOM enc

42、ompasses business requirements, analysis, design and implementation. Logically, these components are defined within the UOM in four volumes. UOM-ASR Volume I Provides an explanation of the business requirements and a conceptual overview of the solution. This conceptual overview is high-level. It def

43、ines “what” the user initially sees as the problem and “how” the user sees the business solution. UOM Volume II Analysis may be seen as using the requirements and developing a more detailed understanding of the scope. In effect, this step defines “what” the proposed technical resolution needs to sup

44、port. It is a logical view of the proposed solution, which meets the business need, and it is not based on any particular software protocol. UOM Volume III The logical view of the proposed resolution (model), created in the Analysis Phase, is translated into the language appropriate for the selected

45、 implementation technology. Design focuses on “how” the implementation shall resolve the business requirements. It may be necessary to repeat the Design Phase if more than one implementation technology is selected. UOM Volume IV Resolves any outstanding implementation specifications that must be add

46、ressed before the system specifications can be realized using the selected implementation technology. As with the Design Phase, the Implementation Phase may also have to be repeated in order to provide support for multiple technologies. ATIS-0404110-0018 UOM-ASR Volume I Version 18 Issued March 25,

47、2011 Implemented September 17, 2011 2 UOM - ASR Process and Document Development Process2. AnalysisUnified Model2. Logical Model- Class/Object Diagrams- Data Traceablity- Interaction Diagrams- State DiagramsVolume 2Volume 3Volume 43. Design3. Information Model- Technology Information Model4. Impleme

48、ntation4. Implementation Guidelines- Technology Specifications- Implementation Profile1. Business Process. Definition1. Business Requirements- High Level Use Cases- Data/Presentation Requirement- Business Validation Rules- Scenarios- Activity DiagramsVolume 1Figure 1 UOM ASR Process and Document Dev

49、elopment ATIS-0404110-0018 UOM-ASR Volume I Version 18 Issued March 25, 2011 Implemented September 17, 2011 3 II. The UML Introduction A. Introduction By definition a model is an abstraction. The Unified Modeling Language (UML) is the “visual” notation used within UOM Volume I. The UML supports several constructs that provide a consistent notation used to describe the UOM. The use of UML is for descriptiv