[外语类试卷]BEC商务英语(中级)阅读模拟试卷26及答案与解析.doc
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1、BEC商务英语(中级)阅读模拟试卷 26及答案与解析 一、 PART ONE 0 Look at the statements below and the information about flights on the opposite page. Which flight (A, B, C or D) does each statement 1-7 refer to? For each statement 1-7, mark one letter ( A, B, C or D) on your Answer Sheet. You will need to use some of these
2、 letters mom than once. A Quatas Quatas now has more flights around Australia timed to suit your business. Thanks to the flexibility of Australias largest fleet of aircraft, we have introduced more early morning flights to get you to your destination. And more evening flights to take you home again.
3、 So whenever you need to do business within Australia, or across the world, choose the airline that now has more business flights than ever before. B United Airlines United Airlines is the only one airline that flies direct from Sydney Harbour to the Golden Gate. We fly direct to San Francisco every
4、 Wednesday, Friday and Saturday. This is in addition to our daily Los Angeles services. With United, San Francisco is now the golden gate to over 200 cities throughout America. So come fly the airline thats uniting the world. Come fly the friendly skies. C Flying Swissair Run a critical eye over the
5、 Swissair timetable for Europe, and youll find its a masterpiece of structure and content. Drawing on a palette of some 50 cities, it also presents the unique choice of three different perspectives: reasonably priced Economy Class, comfortable Business Class and luxurious First Class. All of them in
6、spire more and more discerning travelers to discover the pleasures of flying Swissair. D Canadian flights Our direct flights from Beijing will have you in North America in just 10 hours via the Vancouver Gateway. Then its your choice: transit directly to the major cities of America and Canada in tim
7、e to conduct the same days business, or stop over and enjoy a beautiful autumn day in Vancouver (including 3-stax hotel accommodation, three meals, half day guided tour and airport transfer). Either way, Canadian brings you closer to where you want to be. 1 You will have to transfer to the United St
8、ates if you fly this airline. 2 This company also has flights to another city on set time. 3 By this flight, you may stay and enjoy yourself or continue your travel. 4 You can go to every part of America from this city. 5 The schedule makes it possible for you to do business within a day. 6 Flights
9、are well scheduled and cover many European cities. 7 This airline provides different kinds of cabins. 二、 PART TWO 7 Read the article below about web serf-service. Choose the best sentence from the opposite page to fill each of the gaps. For each gap 8-12, mark one letter (A-G) on your Answer Sheet.
10、Do not use any letter more than once. Web self-service Many of todays e-business systems revolve around the concept of self-service applications. Serf-service is a web-based experience thats rich and concise enough to bring the user through to the logical end of a process or transaction without dire
11、ct human assistance. In addition, self-service systems comprise voice-based customer response systems. These systems are increasingly integrated and complementary to web-based experiences. Because the Internet is a multimedia environment, we have the opportunity to change the way companies and custo
12、mers interact. By building systems that allow us to identify the transaction, the data, the people, the service and the results, its easy to see how self-determination is possible with a computer. For example, we can provide the ATM, the research, the bank teller, the investment portfolio, and the i
13、mpact on our retirement plan all in one environment. (8) We can service ourselves, gaining advice and recommendations based on how to make, then execute, a decision. To fully understand the importance of serf-service, lets first re-establish some principles that have recently fallen out of favor. Th
14、e meltdown of many dot-coins has caused some brick-and-mortar firms to reinforce their positions regarding people-intensive systems, rather than investing in serf-service. (9) Forget that notion. In reality, self-service is a strategy and technology thats not going away. Its going to become very lar
15、ge, and new and renewed companies will embrace it in a big way. The goal is to carefully select where to use self-service applications and techniques. (10) Instead, many bland and ineffective experiences involving human interaction can be simplified and dramatically improved by the use of a self-ser
16、vice application. To figure out where self-service can be best applied, look at the partnerships your organization has, whether theyre with employees, customers, or suppliers. For example, serf-service can help you improve the way employees gather and re-use information, or enable mom sophisticated
17、distribution channels. Self-service has already been used in many ways for distribution and support applications. It improves the quality of service for applications that are repeatable and have defined procedures. And it also allows the volume of service to scale without adding large numbers of inc
18、remental staff. Those two goals alone should place serf-service high on your organizations list of priorities. (11) But some companies have reversed that trend by realizing theres no way for them to scale or provide necessary service to partners and customers without self-service at the core of the
19、strategy. If a company seeks out self-service application opportunities early in any organizational improvement program, they will create value, codify knowledge, and improve customer service in a single stroke. (12) . A Some might consider that web-based self- service has had its day. B Understand
20、that self-service systems, however, require a complex blend of business, work process and technology understanding. C The connection between research, decisions, transactions and recording can all be in one location. D There is a belief that serf-service systems are too difficult and too complicated
21、 to apply and, consequently, to last long. E Serf-service applications are often relegated to those that cant be developed with traditional systems, making the self-service option the last stop in the line when determining strategies. F In addition, self-service systems comprise voice-based customer
22、 response systems. G Its not designed to replace situations where human interaction is necessary. 三、 PART THREE 12 Read the article below about teams and management and the questions on the opposite page. For each question 13-18, mark one letter (A, B, C or D) on your Answer Sheet for the answer you
23、 choose. Creative teams and management When Colgate launched its then revolutionary Colgate Gum Protection toothpaste in 1990, company executives were confident they had a hit on their hands. The toothpaste incorporated a groundbreaking antibacterial technology they thought was the biggest innovatio
24、n since fluoride. But in the mouths after the toothpastes six-country rollout, the products market share reached a meager 1% - one fifth of the companys projections. What went wrong? A new round of market research found that the original launch strategy mural the “breakthrough“ message, the ads posi
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