ANSI ASQ Q10006-2003 Quality management systems Guidelines for quality management in projects (T816E).pdf

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1、 AMERICAN NATIONAL STANDARD Quality management systems Guidelines for quality management in projects AMERICAN SOCIETY FOR QUALITY P.O. BOX 3005 MILWAUKEE, WI 53201-3005 ANSI/ISO/ASQ Q10006-2003AMERICAN NATIONAL STANDARD Quality management systems Guidelines for quality management in projects Approve

2、d as an American National Standard by: American Society for Quality May 12, 2006 American National Standards: An American National Standard implies a consensus of those substantially concerned with is scope and provisions. An American National Standard is intended as a guide to aid the manufacturer,

3、 the consumer, and the general public. The existence of an American National Standard does not in any respect preclude anyone, whether he or she has approved the standard or not, from manufacturing, purchasing, or using products, processes, or procedures not conforming to the standard. American Nati

4、onal Standards are subject to periodic review and users are cautioned to obtain the latest edition. Caution Notice: This American National Standard may be revised or withdrawn at any time. The procedures of the American National Standards Institute require that action be taken to reaffirm, revise, o

5、r withdraw this standard no later than five years from the date of publication. Purchasers of American National Standards may receive current information on all standards by calling of writing the American National Standards Institute. ANSI/ISO/ASQ Q10006-2003 2006 by ASQCopyright Protection Notice

6、for the ANSI/ISO/ASQ Q10006-2003 Standard.This standard is subject to copyright claims of ISO, ANSI, and ASQ. Not for resale. No part of this publication may be reproduced in any form, including an electronic retrieval system, without the prior written permission of ASQ. All requests pertaining to t

7、he ANSI/ISO/ASQ Q10006-2003 Standard should be submitted to ASQ.Note: As used in this document, the term “International Standard” refers to the American National Standard adoption of this and other International Standards.ASQ will consider requests for change and information on the submittal of such

8、 requests regarding this Standard. All requests should be in writing to the attention of the Standards administrator at the address below.ASQ Mission: The American Society for Quality advances individual and organizational performance excellence worldwide by providing opportunities for learning, qua

9、lity improvement, and knowledge exchange.Published by:ANSI/ISO/ASQ Q10006-2003Also available from ASQ Quality Press: The Certified Manager of Quality/Organizational Excellence Handbook, Third Edition Russell T. Westcott, editor The Quality Toolbox, Second Edition Nancy R. Tague The Quality Improveme

10、nt Handbook, Second Edition ASQ Quality Management Division and John E. Bauer, Grace L. Duffy, Russell T. Westcott, editors Making Change Work: Practical Tools for Overcoming Human Resistance to Change Brien Palmer Business Performance through Lean Six Sigma: Linking the Knowledge Worker, the Twelve

11、 Pillars, and Baldrige James T. Schutta How to Audit the Process-Based QMS Dennis R. Arter, Charles A. Cianfrani, and John E. (Jack) West Unlocking the Power of Your QMS: Keys to Business Performance Improvement John E. (Jack) West and Charles A. Cianfrani Root Cause Analysis: Simplified Tools and T

12、echniques, Second Edition Bjrn Andersen and Tom Fagerhaug The Practical Guide to People-Friendly Documentation Adrienne Escoe, Ph.D. Avoiding the Corporate Death Spiral: Recognizing and Eliminating the Signs of Decline Gregg Stocker To request a complimentary catalog of ASQ Quality Press publication

13、s, call 800-248-1946, or visit our Web site at http:/qualitypress.asq.org. ANSI/ISO/ASQ Q10006-2003(This page is intentionally left blank.) ANSI/ISO/ASQ Q10006-2003iiiContents PageForeword ivIntroduction v1 Scope 12 Normative references . 13 Terms and definitions. 14 Quality management systems in pr

14、ojects 34.1 Project characteristics 34.2 Quality management systems . 55 Management responsibility 65.1 Management commitment 65.2 Strategic process 65.3 Management reviews and progress evaluations . 96 Resource management. 106.1 Resource-related processes 106.2 Personnel-related processes. 117 Prod

15、uct realization 137.1 General. 137.2 Interdependency-related processes . 137.3 Scope-related processes 167.4 Time-related processes 187.5 Cost-related processes 197.6 Communication-related processes . 217.7 Risk-related processes. 227.8 Purchasing-related processes. 248 Measurement, analysis and imp

16、rovement 258.1 Improvement-related processes 258.2 Measurement and analysis 268.3 Continual improvement 26Annex A (informative) Flowchart of processes in projects 29Bibliography . 32ANSI/ISO/ASQ Q10006-2003ivForeword ISO (the International Organization for Standardization) is a worldwide federation

17、of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. I

18、nternational organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. International Standards are drafted in accordance with

19、 the rules given in the ISO/IEC Directives, Part 2. The main task of technical committees is to prepare International Standards. Draft International Standards adopted by the technical committees are circulated to the member bodies for voting. Publication as an International Standard requires approva

20、l by at least 75 % of the member bodies casting a vote. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. ISO 10006 was prepared by Technical Committee

21、 ISO/TC 176, Quality management and quality assurance,Subcommittee SC 2, Quality systems.This second edition cancels and replaces the first edition (ISO 10006:1997), which has been technically revised. This edition has sought to improve the alignment of ISO 10006 with the ISO 9000 family of Internat

22、ional Standards, and includes new text concerning their quality management principles. Also, the title of ISO 10006 has been revised to reflect the changes to the ISO 9000 family of International Standards and to give an improved expression of the aim of this International Standard. ANSI/ISO/ASQ Q10

23、006-2003vIntroduction This International Standard provides guidance on quality management in projects. It outlines quality management principles and practices, the implementation of which are important to, and have an impact on, the achievement of quality objectives in projects. It supplements the g

24、uidance given in ISO 9004. These guidelines are intended for a wide audience. They are applicable to projects which can take many forms from the small to very large, from simple to complex, from being an individual project to being part of a programme or portfolio of projects. They are intended to b

25、e used by personnel who have experience in managing projects and need to ensure that their organization is applying the practices contained in the ISO 9000 family of standards, as well as those who have experience in quality management and are required to interact with project organizations in apply

26、ing their knowledge and experience to the project. Inevitably, some groups will find that material presented in the guidelines is unnecessarily detailed for them, however other readers may be dependent on the detail. It is recognized that there are two aspects to the application of quality managemen

27、t in projects; that of the project processes and that of the projects product. A failure to meet either of these dual aspects may have significant effects on the projects product, the projects customer and other interested parties, and the project organization. These aspects also emphasize that the

28、achievement of quality objectives is a top management responsibility, requiring a commitment to the achievement of quality objectives to be instilled at all levels within the organizations involved in the project. However, each level should retain responsibility for their respective processes and pr

29、oducts. The creation and maintenance of process and product quality in a project requires a systematic approach. This approach should be aimed at ensuring that the stated and implied needs of the customer are understood and met, that other interested parties needs are understood and evaluated, and t

30、hat the originating organizations quality policy is taken into account for implementation in the management of the project. It should be noted that a summary of processes in projects is given in Annex A. ANSI/ISO/ASQ Q10006-2003INTERNATIONAL STANDARD ANSI/ISO/ASQ Q10006-20031Quality management syste

31、ms Guidelines for quality management in projects 1 Scope This International Standard gives guidance on the application of quality management in projects. It is applicable to projects of varying complexity, small or large, of short or long duration, in different environments, and irrespective of the

32、kind of product or process involved. This can necessitate some tailoring of the guidance to suit a particular project. This International Standard is not a guide to “project management” itself. Guidance on quality in project management processes is discussed in this International Standard. Guidance

33、on quality in a projects product-related processes, and on the “process approach“, is covered in ISO 9004. Since this International Standard is a guidance document, it is not intended to be used for certification/registration purposes. 2 Normative references The following referenced documents are in

34、dispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. ISO 9000:2000, Quality management systems Fundamentals and vocabulary ISO 9004: 2000, Qual

35、ity management systems Guidelines for performance improvements NOTE The Bibliography contains additional references applicable to quality management in projects. 3 Terms and definitions For the purposes of this document, the terms and definitions given in ISO 9000 and the following apply. Some of th

36、e definitions below are quoted directly from ISO 9000:2000, but are also supplemented with notes specific to projects. 3.1activity project smallest identified item of work in a project (3.5) process (3.3) 3.2interested party person or group having an interest in the performance or success of an orga

37、nization EXAMPLE Customers, owners, people in an organization, suppliers, bankers, unions, partners or society. NOTE 1 A group can comprise an organization, a part thereof, or more than one organization. ISO 9000:2000, definition 3.3.7 2NOTE 2 Interested parties may include customers (of the project

38、s products), consumers (such as a user of the projects product), owners of the project (such as the organization originating the project), partners (as in joint-venture projects), funders (such as a financial institution), suppliers or subcontractors (e.g. organizations supplying products to the pro

39、ject organization), society (such as jurisdictional or regulatory bodies and the public at large), and internal personnel (such as members of the project organization). NOTE 3 There can be conflicting interests among interested parties. These may need to be resolved for the project to be successful.

40、 3.3process set of interrelated or interacting activities which transforms inputs into outputs NOTE 1 Inputs to a process are generally outputs of other processes. NOTE 2 Processes in an organization are generally planned and carried out under controlled conditions to add value. ISO 9000:2000, defin

41、ition 3.4.1 (excluding Note 3) 3.4progress evaluation assessment of progress made on achievement of the project (3.5) objectives NOTE 1 This assessment should be carried out at appropriate points in the project life cycle across project processes, based on criteria for project processes and product.

42、 NOTE 2 The results of progress evaluations may lead to revision of the project management plan (3.7). 3.5project unique process, consisting of a set of coordinated and controlled activities (3.1) with start and finish dates, undertaken to achieve an objective conforming to specific requirements, in

43、cluding the constraints of time, cost and resources ISO 9000:2000, definition 3.4.3 (excluding Notes) NOTE 1 An individual project may form part of a larger project structure. NOTE 2 In some projects the objectives and scope are updated and the product characteristics defined progressively as the pr

44、oject proceeds. NOTE 3 The projects product (see ISO 9000:2000, 3.4.2) is generally defined in the project scope (see 7.3.1). It may be one or several units of product and may be tangible or intangible. NOTE 4 The projects organization is normally temporary and established for the lifetime of the pr

45、oject. NOTE 5 The complexity of the interactions among project activities is not necessarily related to the project size. ANSI/ISO/ASQ Q10006-200333.6project management planning, organizing, monitoring, controlling and reporting of all aspects of a project (3.5) and the motivation of all those invol

46、ved in it to achieve the project objectives 3.7project management plan document specifying what is necessary to meet the objective(s) of the project (3.5) NOTE 1 A project management plan should include or refer to the projects quality plan (3.8).NOTE 2 The project management plan also includes or r

47、eferences such other plans as those relating to organizational structures, resources, schedule, budget, risk management, environmental management, health and safety management and security management, as appropriate. 3.8quality plan document specifying which procedures and associated resources shall

48、 be applied by whom and when to a specific project (3.5), product, process (3.3) or contract NOTE 1 These procedures generally include those referring to quality management processes and to product realization processes. NOTE 2 A quality plan often makes reference to parts of the quality manual or t

49、o procedure documents. NOTE 3 A quality plan is generally one of the results of quality planning. ISO 9000:2000, definition 3.7.5 3.9supplier organization or person that provides a product EXAMPLE A producer, distributor, retailer or vendor of a product, or a provider of a service or information. NOTE 1 A supplier can be internal or external to the organization. NOTE 2 In a contractual situation a supplier is sometimes called a “contractor”. ISO 9000:2000, definition 3.3.6 NOTE 3 In the c