EN 9104-002-2008 311 Aerospace series - Quality management systems - Part 002 Requirements for Oversight of Aerospace Quality Management System Certification Registrations Programs.pdf

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1、BS EN9104-002:2008ICS 03.120.10; 49.020NO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAWBRITISH STANDARDAerospace series Quality managementsystemsPart 002: Requirements for Oversightof Aerospace Quality ManagementSystem Certification/RegistrationsProgramsCopyright European Commi

2、ttee for Standardization Provided by IHS under license with CENNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-This British Standardwas published under theauthority of the StandardsPolicy and StrategyCommittee on 30 April2009 BSI 2009ISBN 978 0 580 60988 6Amendment

3、s/corrigenda issued since publicationDate CommentsBS EN 9104-002:2008National forewordThis British Standard is the UK implementation of EN 9104-002:2008.The UK participation in its preparation was entrusted to TechnicalCommittee ACE/1, International and European aerospace policy andprocesses.A list

4、of organizations represented on this committee can be obtained onrequest to its secretary.This publication does not purport to include all the necessary provisionsof a contract. Users are responsible for its correct application.Compliance with a British Standard cannot confer immunityfrom legal obli

5、gations.Copyright European Committee for Standardization Provided by IHS under license with CENNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-BS EN 9104-002:2008EUROPEAN STANDARDNORME EUROPENNEEUROPISCHE NORMEN 9104-002August 2008ICSEnglish VersionAerospace series

6、 - Quality management systems - Part 002:Requirements for Oversight of Aerospace Quality ManagementSystem Certification/Registrations ProgramsSrie arospatiale - Systmes de management de laqualit - Partie 002 : Exigences relatives la supervisiondes processus de certification des Systmes deManagement

7、de la qualit dans le domaine arospatialLuft- und Raumfahrt - Qualittsmanagementsysteme - Teil002: Anforderungen an berwachung/Kontrolle vonZertifizierungsverfahren fr Qualittsmanagementsystemeder Luft- und RaumfahrtThis European Standard was approved by CEN on 1 May 2008.CEN members are bound to com

8、ply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the CEN Manageme

9、nt Centre or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as theoff

10、icial versions.CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,Romania, Slovakia, Slov

11、enia, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMIT EUROPEN DE NORMALISATIONEUROPISCHES KOMITEE FR NORMUNGManagement Centre: rue de Stassart, 36 B-1050 Brussels 2008 CEN All rights of exploitation in any form and by any means reservedworldwide for CEN nati

12、onal Members.Ref. No. EN 9104-002:2008: ECopyright European Committee for Standardization Provided by IHS under license with CENNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-BS EN 9104-002:2008EN 9104-002:2008 (E) 2 Contents Page Foreword3 Introduction .4 1 Scope

13、 5 2 Normative references 5 3 Terms and definitions .6 4 General8 5 Requirements for participating international aerospace quality group member companies9 6 Requirements for international aerospace quality group other party management team.10 7 Requirements for the sector management structure.13 8 R

14、equirements for international aerospace quality group member shared oversight 15 9 Roles and responsibilities 17 10 Confidentiality and conflict of interest 19 11 Complaint resolution process 20 12 Records.20 13 Notes .20 Annex A (normative) International aerospace quality group (IAQG) industry cont

15、rolled other party (ICOP) sector management structure diagram and process model.21 Annex B (normative) On-line aerospace supplier information system (OASIS) management assessment check sheet.23 Annex C (normative) Sector management structure (SMS) assessment check sheet 25 Annex D (normative) Certif

16、ication body management committee (CBMC) assessment check sheet27 Annex E (normative) Accreditation body (AB) office assessment check sheet.30 Annex F (normative) Certification body (CB) office assessment check sheet.32 Annex G (normative) Accreditation body (AB) / certification body (CB) witness as

17、sessment check sheet 35 Annex H (normative) Auditor authentication body (AAB) / training provider approval body (TPAB) office assessment check sheet38 Annex I (normative) Industry Controlled Other Party (ICOP) declaration form for other party (OP) assessors conducting EN 9104 oversight 40 Annex J (n

18、ormative) Oversight nonconformity record .41 Annex K (normative) Oversight assessment summary report.43 Bibliography 44 Copyright European Committee for Standardization Provided by IHS under license with CENNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-BS EN 9104

19、-002:2008EN 9104-002:2008 (E) 3 Foreword This document (EN 9104-002:2008) has been prepared by the Aerospace and Defence Industries Association of Europe - Standardization (ASD-STAN). After enquiries and votes carried out in accordance with the rules of this Association, this Standard has received t

20、he approval of the National Associations and the Official Services of the member countries of ASD, prior to its presentation to CEN. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by February 2009,

21、and conflicting national standards shall be withdrawn at the latest by February 2009. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any or all such patent rights.

22、According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy,

23、Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.Copyright European Committee for Standardization Provided by IHS under license with CENNot for ResaleNo reproduction or networking permitted wit

24、hout license from IHS-,-,-BS EN 9104-002:2008EN 9104-002:2008 (E) 4 Introduction This document is written to define a robust shared oversight process to ensure conformance to established aerospace industry 9100-series accreditation/certification requirements. In December 1998, the Aerospace Industry

25、 established the International Aerospace Quality Group (IAQG) with the purpose of achieving significant improvements in quality and reductions in cost throughout the value stream. This document details the operating processes of the IAQG Other Party Management Team (OPMT) that monitors and reviews t

26、he Aerospace Supplier Quality System Accreditation/Certification Schemes of each Sector Management Structure (SMS). This document provides requirements for a shared oversight process based on: the establishment of oversight committees at the international and global sector levels; use of joint team

27、assessments; the use of qualified and approved IAQG member Other Party (OP) assessors; the use of common assessment tools; the reporting of oversight results. This document addresses the following issues: a) Establishment of standard oversight processes in all three global sectors (Europe, Asia Paci

28、fic and the Americas). The management of these global sector schemes is referred to as SMS. b) Oversight of SMS, Certification Body Management Committees (CBMCs), Accreditation Bodies (ABs), Certification Bodies (CBs), Auditor Authentication Bodies (AABs), Training Provider Approval Bodies (TPABs) a

29、nd training providers. Copyright European Committee for Standardization Provided by IHS under license with CENNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-BS EN 9104-002:2008EN 9104-002:2008 (E) 5 1 Scope 1.1 General These requirements are applicable to IAQG glo

30、bal sectors when utilizing Aerospace Industry Controlled Other Party (ICOP) schemes for the assessment and certification of supplier quality systems in accordance with the requirements contained in EN 9104. IAQG member companies have committed to perform sufficient oversight of the Aerospace accredi

31、tation/certification assessment processes in order to ensure conformance to established requirements contained in EN 9104. NOTE The IAQG OPMT oversight structure is depicted graphically in Annex A. 1.2 Purpose The purpose of this standard is to document the process for oversight of the 9100-series c

32、ertification of Aerospace Quality Management Systems (AQMS) program. This process shall be implemented by participating IAQG member companies, ABs, CBs, AABs, TPABs and training providers to ensure consistent conformance with the requirements of EN 9104. 2 Normative references The following referenc

33、ed documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. EN 9100, Aerospace series Quality management systems Requirements (base

34、d on ISO 9001:2000) and Quality systems Model for quality assurance in design, development, production, installation and servicing (based on ISO 9001:1994)1)EN 9104:2006, Aerospace series Quality management systems Requirements for Aerospace Quality Management System Certification/Registrations Prog

35、rams1)EN 9104-003, Aerospace series Quality management systems Part 003: Requirements for Aerospace Quality Management System (AQMS) Auditor Training and Qualification1)2)EN 9110, Aerospace series Quality systems Model for quality assurance applicable to maintenance organizations1)EN 9120, Aerospace

36、 series Quality management systems Requirements for stockist distributors (based on ISO 9001:2000)1)EN ISO 9000, Quality management systems Fundamentals and vocabulary (ISO 9000:2005) EN ISO 9001, Quality management systems Requirements (ISO 9001:2000) EN ISO/IEC 17011:2004, Conformity assessment Ge

37、neral requirements for accreditation bodies accrediting conformity assessment bodies (ISO/IEC 17011:2004) 1) Or the corresponding AAQG standards (e.g. AS, ARP, etc.) or APAQG (e.g. JISQ, SJAC, HB, etc.) 2) In preparation at the date of publication of this standard. Copyright European Committee for S

38、tandardization Provided by IHS under license with CENNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-BS EN 9104-002:2008EN 9104-002:2008 (E) 6 EN ISO/IEC 17021, Conformity assessment Requirements for bodies providing audit and certification of management systems (I

39、SO/IEC 17021:2006) EN ISO/IEC 17024:2003, Conformity assessment General requirements for bodies operating certification of persons (ISO/IEC 17024:2003) EN ISO 19011:2002, Guidelines for quality and/or environmental management systems auditing (ISO 19011:2002) IAF, Guidance on the Application of ISO/

40、IEC Guide 61:1996 IAF, Guidance on the Application of ISO/IEC Guide 62:1996 3 Terms and definitions For the purposes of this document, the following terms and definitions apply. 3.1 accreditation body (AB) body recognized by an IAQG sector that has the primary responsibility for the accreditation of

41、 CBs to issue certifications/registrations to AQMS standards 3.2 aerospace business of design, manufacture, maintenance, distribution, and support of aviation vehicles and engines, accessories and component parts, all ancillary and allied businesses including aerospace vehicle operations This also i

42、ncludes Space and Defence. 3.3 aerospace experience auditor (AEA) 3)auditor that has met the requirements set forth in EN 9104 and EN 9104-003 3.4 auditor authentication body (AAB) body recognized by an IAQG sector that has the primary responsibility for certifying or approving persons (e.g. auditor

43、s) against specific requirements 3.5 other party (OP) assessor IAQG member representative that has been qualified and approved in accordance with this standard, and supports a joint team assessment or conducts supplementary IAQG member oversight activity in accordance with this standard 3.6 certific

44、ation body (CB) body that audits and certifies/registers the conformity of the quality management system of organizations with respect to published AQMS standards and any supplementary documentation required under the system Also, referred to as Certification Registration Body (CRB). 3) Sectors may

45、use other names for Auditor, Aerospace Auditor and Aerospace Experienced Auditor (AEA) as long as the requirements of EN 9104 are applied. Copyright European Committee for Standardization Provided by IHS under license with CENNot for ResaleNo reproduction or networking permitted without license from

46、 IHS-,-,-BS EN 9104-002:2008EN 9104-002:2008 (E) 7 3.7 certification bodies management committee (CBMC) organization within an SMS that functions on a national level (e.g. Italy, France, Germany, Spain, UK, Austria); responsible for EN 9104 conformance in their respective countries They perform the

47、same functions as the SMS under the control of their global SMS. 3.8 international aerospace quality group (IAQG) body of prime aerospace Original Equipment Manufacturers (OEMs) This group is chartered to develop and implement common requirements and guidelines for use by the space, aviation and def

48、ense industry for quality improvement. 3.9 international aerospace quality group (IAQG) sector or sector sub-structure of the IAQG, consisting of the members in a specific area, such as Americas, Europe and Asia/Pacific 3.10 joint team assessment oversight assessment conducted in accordance with the requirements of this standard by a team of representatives, which may be comprised of AB assessors, OP assessors, and observers 3.11 nonconformity non-fulfilment of a requirement (see EN ISO 9000) major: the absence of, or the failure to implement and maintain, one or more requirements which wo