Teaching Objectives.ppt

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1、,Unit 9,Different Types of Letter Writing,Teaching Objectives,Students will be able to:grasp the layout and conventions of four kinds of letter writing;,Different Types of Letter WritingLetter of Invitation Letter of Thanks Letter of Congratulations Letter of Complaint,Teaching Contents,Letter of In

2、vitationWhat is an letter of invitation?A letter of invitation is written to invite a person fora professional or personal event. personal occasions :family reunion, birthdays ,etc.business event : job interviews, business conferences, etc.Invitation card & Letter of invitationformal & less formal,B

3、) Structure,Who are invited even reason, subject, schedule, other guests) Hope guests to attend,C) Samples,Sample 1,March 26, 2017 Dear Professor Zeng,On behalf of the Ohio State University and the IEEE Computer Society, I would be very pleased to invite you to attend and chair a session of the fort

4、hcoming 2017 International Conference on Parallel Data Processing to be held in Bellaire, Michigan, from August 25 to August 28, 2017.You are an internationally acclaimed scholar and educator. Your participation will be among the highlights of the Conference.We sincerely hope that you could accept o

5、ur invitation. As you know, this is the 30th anniversary of the Conference and we plan to make it a truly international meeting. We have accepted many papers from several foreign countries, including two from your country.We enclose a copy of the advance program. If you can come, please let us know

6、as soon as possible, since we have to prepare this final program soon. We are looking forward to your acceptance.Sincerely yours, Peter (signature),Sample 2,Dec. 15thDear Tom,We are planning a dinner party to celebrate the thirtieth anniversary of Prof. Ming Lis teaching at Luojia Hotel and we want

7、you to come. It is next Sunday, January the seventh, 6 p.m. We do hope you can make it, as we are looking forward with great pleasure to seeing you.Affectionately yours,Larry,D) Language Features & RemindersA soft and polite tone should be used in the letter. Begin on a welcome note and give out the

8、 purpose in the very first paragraph. This helps in clearly conveying the message. 2.The letter has to give relevant facts like date, time and venue of the event. This helps the reader in planning his schedule accordingly. 3.Sometimes it is important to give a contact number for RSVP in order to kno

9、w who are and who are not coming.,E) Useful Expressions,Personal occasions: Would you care (like) to .? I wonder if you would be able to do . If you have no other plans , Id like to invite you Business eventOn behalf of , I am pleased to invite you It is my pleasure / a great honor for me to invite

10、you to I am writing to ask if you are willing to present ,Expression of pleasure and wish I shall be very glad/ pleased if It would be an honor to us if you would Please accept our warm welcome and sincere invitation. We sincerely hope that you can accept this invitation.,F) Class Practices,Read the

11、 invitation letter Sample 1 and answer the following questions: Who has been invited and why was he invited? 2. Who sent the letter of invitation?,G) After-Class Assignment,复旦大学外文学院王芳想写封邀请信给上海市大连西路550号上海外国语大学英语系刘梅教授，邀请她出席于2016年10月24日星期一下午6：00在学校大礼堂作题为“如何用英语有效交流”的讲座，并请她回复是否能出席讲座。,Letter of Thanks,Wha

12、t is a letter of thanks ? A letter for expressing appreciation to someone.In some situations:Receiving an invitation Getting helped Being donated ,B) Formats,Beginning: purpose or context of the letter of thanksMain Body: details about the help or the gift/ the affection or the meaning to yourselfEn

13、ding: express your thanks again and the desire to acknowledge him/her,C) Samples1. A private thank-you letter写封信给玛丽，感谢她在你住院期间看望你，帮你复习功课，使你通过考试。June 1, 2016 Dear Mary,I am writing to express my thanks to you for the many kindnesses you showed me when I was in hospital.If it had not been for your time

14、ly assistance, I am afraid that I would be still in hospital now. I got sick just a week before the exam. You treated me well and I recovered soon. Now I pass the exam. But for your kindness help, I would not have passed the exam.Again, I would like to express my warm thanks to you. I shall be pleas

15、ed to reciprocate your favor when the opportunity arises.Yours sincerely,Li Ming,2. A business thank-you letter Kevin Nash先生参加乐高公司公关部经理的面试后，写了封感谢信感谢面试官Ms. DoeDec. 12, 2016 Dear Ms. Doe:I wanted to take this opportunity to thank you for interviewing me for the position of Public Relations Manager. It

16、 was a nice experience for me and I had the opportunity to learn about Lego Toys to a certain extent.The position of Public Relations Manager is not new to me as you would have seen through my Resume. I am basically a very Social Person which makes it easy for me to easily get along well with the cl

17、ients. The education and experience which I have gained over the years are valuable assets not only for me but for your firm also.I had the opportunity to be interviewed for your firm. That alone is a quite an achievement of sorts. I feel upbeat about the prospect of being involved with a reputed fi

18、rm as yours. I am at your disposal whenever you feel the need to. Thank you once again for your time and consideration and I am sure we will meet again.Sincerely,SignatureKevin Nash (typed name),Write clearly and concisely, no more than 200 words,Be sincere and use proper tone,Write the thank-you le

19、tter as soon as possible after the event,D) Language Features & Reminders,Be specific and include details from the event,Use quality paper,Address your letter to a specific person,E)Useful Expressions,Appreciation/ hospitality/ gratitude/ assistant/ extend/ acknowledge/ reciprocate/ compliment/ gene

20、rosity/ be indebted to sb./ be obliged to sb. I am very sincerely(most;truly) grateful to you for I regret very much that I did not have an opportunity to thank you personally for. Im now writing to express our heart-felt thanks for your close cooperation and assistance.At the outset, I want to than

21、k you for your kindness to me and for your compliments.,Words cannot express how grateful/touched I feel at the moment. Im much obliged to you for your hospitality/advice/invitationWe do appreciate your interest in our products and wish you success in your undertaking.I hope that you will visit Tian

22、jin soon so that I shall have the opportunity to repay your kindness If I can in any way return the favor,it will give me great pleasure to do so. It was good/characteristically thoughtful/more than kind of you,F) Class practice,你在饭店吃午饭时丢失皮夹子，写信给你下榻的宾馆经理，感谢饭店员工王小姐拾金不昧。,Reference key：May 1, 2016 Dear

23、 Mr. Manager,Im writing to express my thanks to you and your employee Miss Wang, who helped me find my wallet while I was staying in your hotel. The other day I was really careless when I was having lunch in the restaurant. I paid the bill and somehow l left my wallet on the table. I had already wal

24、ked out of the hall when Miss Wang came up with my wallet. And she didnt even accept a reward. Im sure Miss Wang is just one of the Chinese workers who are honest and reliable. Your good qualities are something III always keep in mind. Please send my best wishes to Miss Wang. I cant thank her too mu

25、ch.Truly yours,Zhang Ying,G) After-Class Assignment,写封感谢信Wilson 先生，感谢他介绍你去Nicrassa Inc. 做实习。,Letter of Congratulations,A letter of congratulationsis written to people to congratulate their happy events such as major festivals (Christmas、The New Year、Wedding、Birthday .) 、promotion、graduation、prize wi

26、nning and so on.,B) Structure Outline Explain the reason why you congratulate someoneExpress how happy, pleased, proud or impressed you are when you hear the happy news,Detail the events of congratulations PromotionGraduationExamination PassWinning. Festivals Congratulations WeddingHousewarmingBirth

27、day,3. Express your confidence in a bright future andyour best wishes for the person,C) Samples congratulation on marriageOct. 1, 2016 Dear Tom, I have just received your letter telling me your recent marriage. This happy event in your life prompts me to reply at once, and, in my own special way, to

28、 offer you my hearty congratulations and good wishes. Firstly, let me sincerely wish that Peace, Health and Happiness are with both you and your wife forever. Besides, please find a check of 100 dollars in the envelop as my wedding gift to you. Try to buy something useful for yourself at the beginni

29、ng of your new life. With good wishes, and kindest regards to you and your wife.Encl. a check Yours, Ted,2. congratulation on job promotionMarch 6, 2016 Dear Ruth,I offer my warmest congratulations on your promotion to Vice President of the company. I know how talented you are and how hard youve wor

30、ked to attain the goal. No one could have been more deserving. How exciting it must be for you to realize your ambitions after all those years of hard working. Its been a real encouragement to me to see your efforts rewarded. Sincere congratulations to you. Your expertise and dedication will bring o

31、ut the best of everyone on your staff. Theyre learning from a real professional. I wish you still further success. Sincerely yours, Tom Smith,Write a letter of congratulations to make a person feel good and create a connection.,Be prompt with your letter to make the greatest impact.,Keep your langua

32、ge simple and easy.,D) Language Features & Reminders,Be genuine and dont go overboard.,I want to congratulate you with all my heart. I warmly congratulate you on your having passed the exams. Sincere/hearty/heartfelt congratulations on I am delighted to learn of your success. Its the most joyful new

33、s I have heard. You don t know how thrilled/excited/happy we were at the news of your recent achievement. We are proud of having you among our friends. May all go beautifully in your new post! Congratulations and all best wishes for an even more prosperous future. May the years ahead fulfill all you

34、r hopes！,E)Useful Expressions,I offer you my warmest congratulations on your I write to congratulate you upon I am so happy to hear that I wish you still further success! We look forward to bragging about you in the years ahead. Please accept our sincerest congratulations and very best wishes for al

35、l the good future. Congratulations to you on being awarded the prize/getting the scholarship. May lasting happiness and joy be yours/with you forever. I take pride in your achievements and would like to avail myself of this opportunity to extend my best wishes for your success.,F) Class Practice,妈妈祝

36、贺女儿生日快乐，同意带她去看电影和吃饭来庆生。请以妈妈的身份给女儿写一封生日祝贺信。,Reference Key：April 8Dear Sue,Today is your birthday. So you are one year older. Dont you want to be reminded? If you feel like celebrating it, would you let Dad and I take you out for dinner and the movie as a sort of birthday treat? You name the day. And

37、in the meanwhile, congratulations and best wishes.Mom,G) After-Class Assignment,新年即将来临，祝贺同学新年好，并祝贺他获得了去美国交流一学期的机会。,Letter of Complaint,Introduction of Letters of ComplaintTo express ones dissatisfaction or suggestionsStand up for yourself,B) StructureState your purpose Explain the problem (cause and

38、 effect) Provide a solution to the problem (expectation) Give a warning (optional) Closing,1) State your purpose,I am writing to inform you that the goods we ordered from your company have not been supplied correctly. I am writing to inform you of my dissatisfaction with the food and drinks at the E

39、uropean Restaurant on 18 January this year. We regret to inform you that one of the cases of your delivery arrived in a badly damaged condition.,2) Explain the Problem,CauseYou sent us an invoice for $10,532, but did not deduct our usual 10% discount.We have found 16 spelling errors and 2 mis-labele

40、d diagrams in the sample book. EffectI am therefore returning the invoice to you for correction.This large number of errors is unacceptable to our customers, and we are therefore unable to sell these books.,3) Solution,Please send us a corrected invoice for $9,479 I enclose a copy of the book with t

41、he errors highlighted. Please re-print the book and send it to us by next Friday.,State clearly what you expect from the company or the person, such as refund, replacement, exchange or repair. If you want money back, state how much you expect. Anyway, you need to request a reasonable solution. Sugge

42、st a deadline for the action, if necessary.,4) Warning,Otherwise, we may have to look elsewhere for our supplies. Im afraid that if these conditions are not met, we may be forced to take legal action. If the fees are not paid by Monday, 18 March 2013, you will incur a 10% late payment fee.,5) Closin

43、g,I look forward to receiving your explanation of these matters. I look forward to receiving your payment. I look forward to hearing from you shortly.,6) Reminders,Be sure to include relevant documentation if there is, such as sales slip (receipt), warranty or guarantee, previous correspondence, pic

44、ture of damaged item, repair or service order (服务订单), canceled check, contract or paid invoice (发票，发货单）.,C) SamplesSample 1: Pool George买的Ipad到货后，发现不仅包装盒破了，home键无法正常工作，而且摄像头表面有刮痕，他向经理投诉，送货服务差劲，希望得知能否退款或替换，12月18日前不解决就向媒体申述。Dec. 10, 2016 Dear Manager,I write this letter to place a complaint against th

45、e bad delivery service of your company. The Apple I pad I ordered from your company arrived yesterday. I am sorry to find that the packing case was broken and that the home button of the device was struck and could not work. Whats more, there were some scratches on the surface of the camera. Since t

46、here was such damage to the goods, I decided to file a complaint against the delivery service. Would you let me know whether I should return the Ipad for a replacement or if I can get refunded? I will hold on to this Ipad until I hear from you. I would like to have this matter settled by December 18

47、, or I will appeal to the press.Sincerely Yours,Pool George,Sample 2: Raymond 11月26日在饭店和朋友一起吃饭，服务员怠慢，互相聊天，听说只点套餐而非推荐的复活节火鸡就态度傲慢，他就此投诉。Nov. 27, 2016To whom it may concern, I am writing to express my dissatisfaction with the service in your restaurant. On November 26th, I dined with some friends at yo

48、ur restaurant. When we were there, no waitress or waiter actively served us. When we were about to order, they again ignored us, having small talk. When knowing we only ordered some set dinners, not the Thanksgiving turkey, the waitress called Jessie was rather arrogant and aggressive. So I really w

49、ish that you could pay more attention to your staff training and would never allow such a thing to happen again. Thank you for your time and consideration.Yours Sincerely,Raymond,Politenessthe tone of complaint letters should not be aggressive or insulting, as this would annoy the reader and not enc

50、ourage them to solve the problem. In addition, questions such as “Why cant you get this right?” should not be included.,D) Language Features & Reminders,The content should contain enough details so that the receiver does not have to write back requesting more. Legal action is not normally threatened in the first letter of complaint, unless the situation is very serious.,