ISO 13687-2-2017 Tourism and related services - Yacht harbours - Part 2 Minimum requirements for intermediate service level harbours《旅游和相关服务 游艇港湾 第2部分 港口中等服务水平最.pdf

《ISO 13687-2-2017 Tourism and related services - Yacht harbours - Part 2 Minimum requirements for intermediate service level harbours《旅游和相关服务 游艇港湾 第2部分 港口中等服务水平最.pdf》由会员分享，可在线阅读，更多相关《ISO 13687-2-2017 Tourism and related services - Yacht harbours - Part 2 Minimum requirements for intermediate service level harbours《旅游和相关服务 游艇港湾 第2部分 港口中等服务水平最.pdf（18页珍藏版）》请在麦多课文档分享上搜索。

1、 ISO 2017 Tourism and related services Yacht harbours Part 2: Minimum requirements for intermediate service level harbours Tourisme et services connexes Ports de plaisance Partie 2: Exigences minimales pour les port de niveau de service moyen INTERNATIONAL STANDARD ISO 13687-2 First edition 2017-07

2、Reference number ISO 13687-2:2017(E) ISO 13687-2:2017(E)ii ISO 2017 All rights reserved COPYRIGHT PROTECTED DOCUMENT ISO 2017, Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, el

3、ectronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISOs member body in the country of the requester. ISO copyright office Ch. de Blandonnet 8 CP 401 CH-1214 V

4、ernier, Geneva, Switzerland Tel. +41 22 749 01 11 Fax +41 22 749 09 47 copyrightiso.org www.iso.org ISO 13687-2:2017(E)Foreword v Introduction vi 1 Scope . 1 2 Normative references 1 3 T erms and definitions . 1 4 General requirements . 2 4.1 Legal and other requirements . 2 4.2 Office 2 4.3 Staff .

5、 2 4.3.1 General requirements 2 4.3.2 Structure of staff duties and responsibilities 2 4.3.3 Corporate identity 3 4.4 Administration 3 4.5 Insurance . 3 5 Environmental requirements . 4 5.1 Waste control 4 5.1.1 General 4 5.1.2 Collection and disposal of waste oil and fuel. 4 5.2 Oil and fuel spill

6、4 5.3 Black water, bilge water, grey water, and hazardous substances 4 5.4 Environmental code of conduct 4 6 Safety requirements . 5 6.1 First aid kit 5 6.2 Fire fighting 5 6.3 Lifesaving equipment 5 6.4 Illumination . 5 6.5 Emergency action plan . 5 6.6 Drills . 5 7 Signage 6 7.1 General . 6 7.2 Gr

7、aphical symbols 6 7.3 Information point . 6 7.4 Entrances . 6 8 Services 6 8.1 Fresh water 6 8.2 Toilets 6 8.3 Showers . 7 8.4 Electricity . 7 8.5 Activities and attractions . 7 8.6 Vehicle parking . 7 8.7 Food and beverage . 8 8.8 Trolleys 8 8.9 Chandler and craft equipment . 8 8.10 Lift or slip fa

8、cilities 8 8.11 Repair and maintenance . 8 8.12 Wifi access . 8 8.13 Auxiliary craft. 9 8.14 Laundry services . 9 8.15 Fuelling 9 9 Maintenance and cleaning 9 9.1 General . 9 ISO 2017 All rights reserved iii Contents Page ISO 13687-2:2017(E)9.2 Maintenance and cleaning programme . 9 9.3 Tests and in

9、spections 9 10 Security. 9 Bibliography .10 iv ISO 2017 All rights reserved ISO 13687-2:2017(E) Foreword ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carr

10、ied out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.

11、ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Part 1. In particular the differe

12、nt approval criteria needed for the different types of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives). Attention is drawn to the possibility that some of the elements of this document m

13、ay be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of any patent rights identified during the development of the document will be in the Introduction and/or on the ISO list of patent declarations received (see www .iso .org/ p

14、atents). Any trade name used in this document is information given for the convenience of users and does not constitute an endorsement. For an explanation on the voluntary nature of standards, the meaning of ISO specific terms and expressions related to conformity assessment, as well as information

15、about ISOs adherence to the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see the following URL: w w w . i s o .org/ iso/ foreword .html. This document was prepared by Technical Committee ISO/TC 228, Tourism and related services. This first edition of ISO 13687-2

16、, together with ISO 13687-1 and ISO 13687-3, cancels and replaces ISO 13687:2014, which has been technically revised. A list of all parts in the ISO 13687 series can be found on the ISO website. ISO 2017 All rights reserved v ISO 13687-2:2017(E) Introduction Yacht harbours have a measurable and incr

17、easing social, commercial, and environmental influence. All this has been taken into account of and motivates the development of this document due to the itinerant nature of craft and the boating and yachting tourism community. Recognizing that every yacht harbour is unique, the purpose of the ISO 1

18、3687 series is to set out minimum requirements which are suitable for all yacht harbours. Special attention has been given to users safety and environment protection. ISO 13687 consists of the following three parts: ISO 13687-1 provides minimum requirements for basic service level harbours; ISO 1368

19、7-2 provides minimum requirements for intermediate service level harbours; ISO 13687-3 provides minimum requirements for high service level harbours. The aim of the ISO 13687 series is to provide yacht harbour operators with a practical tool to: promote health, safety, and respect to the environment

20、; help the development of yacht harbours, surrounding spaces, and communities by sharing global practices; provide nautical tourists with harmonized information and services across yacht harbours and to give them a broad choice of offers regardless of their location. An intermediate service level ha

21、rbour is a harbour that fulfils the requirements specified in ISO 13687-1 as well as the requirements specified in this document.vi ISO 2017 All rights reserved Tourism and related services Yacht harbours Part 2: Minimum requirements for intermediate service level harbours 1 Scope This document esta

22、blishes minimum requirements for commercial and non-commercial harbours for leisure craft in order to define the intermediate level to deliver services to the boating community for all types of recreational boating activities, excluding the standardization of sports activities. The scope does not co

23、ver specifics of boat yards, dry stacks, dry-docking areas, dry storages, fuel stations and nearby beaches. This document does not cover risks in case of abnormal weather conditions above windforce 9 on the Beaufort scale and extreme sea conditions or rogue waves. 2 Normative references The followin

24、g documents are referred to in the text in such a way that some or all of their content constitutes requirements of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. ISO 13687

25、-1:2017, Tourism and related services Yacht harbours Part 1: Minimum requirements for basic service level harbours 3 T erms a nd definiti ons For the purposes of this document, the terms and definitions given in ISO 13687-1:2017 and the following apply. ISO and IEC maintain terminological databases

26、for use in standardization at the following addresses: ISO Online browsing platform: available at h t t p :/ www .iso .org/ obp IEC Electropedia: available at h t t p :/ www .electropedia .org/ 3.1 high season period of the year defined by the yacht harbour operator in which activities of the yacht

27、harbour users are at a maximum 3.2 low season period of the year defined by the yacht harbour operator in which activities of the yacht harbour users are down to 50 % or less of the high season (3.1) 3.3 toilet facility enclosed space containing at least a toilet, a wash basin and its equipment INTE

28、RNATIONAL ST ANDARD ISO 13687-2:2017(E) ISO 2017 All rights reserved 1 ISO 13687-2:2017(E) 3.4 shower facility enclosed space containing one or more showers 3.5 yacht harbour manager person reporting to the yacht harbour operator who is responsible for directing and coordinating the activities at th

29、e yacht harbour and related facilities and for the management of all staff and contracted personnel 4 General requirements 4.1 Legal and other requirements The requirements of ISO 13687-1:2017, 4.1, shall apply. 4.2 Offic e The requirements of ISO 13687-1:2017, 4.2, and the following shall apply: a)

30、 the office shall be housed in purpose built accommodation; b) the office staff shall be available every day during the high season and four days per week during the low season; c) office staff shall be available at least eight hours per day. 4.3 Staff 4.3.1 General requirements The requirements of

31、ISO 13687-1:2017, 4.3, and the following shall apply. a) Staff shall be competent to assist mooring activities of craft. b) At least 25 % of staff at each shift shall be trained on first aid. c) A member of the yacht harbour staff shall be able to communicate in English or another foreign language a

32、pplicable to the yacht harbour users. NOTE If a yacht harbour is not visited by foreign boaters due to its isolated location, this requirement is not applicable. d) The yacht harbour manager shall have relevant training to be able to fulfil his tasks according to the size of the harbour. 4.3.2 Struc

33、ture of staff duties and responsibilities The yacht harbour shall have at least the minimum structure to fulfil the following functions: a) safety; b) finances; c) strategic planning; d) operational planning; e) marketing;2 ISO 2017 All rights reserved ISO 13687-2:2017(E) f) human resources; g) main

34、tenance; h) administration; i) berthing operations. There shall be a role description for all staff members. There shall be an organization chart and a description of responsibilities of direction, management and staff. NOTE Functions can be contracted out and/or combined. 4.3.3 Corporate identity C

35、ustomer facing staff shall be identified as yacht harbour employees by means of special attire. 4.4 Administration The requirements of ISO 13687-1:2017, 4.4, and the following shall apply. The yacht harbour shall have: a) a website or other electronic/online presence; b) the identification of craft

36、mooring by type and size; c) the registration of berth holders; d) a form for the registration of craft arrival and departure which contains the following: craft name; craft type; craft main dimensions; flag, home port, and registration number; skipper/captain name, address, telephone number and ema

37、il address; proof of current craft insurance including third party liability; arrival and departure dates. e) a complaint procedure; f) a customer survey. The yacht harbour shall follow the principles of a management system. 4.5 Insurance The requirements of ISO 13687-1:2017, 4.5, shall apply. ISO 2

38、017 All rights reserved 3 ISO 13687-2:2017(E) 5 Environmental requirements 5.1 Waste control 5.1.1 General The requirements of ISO 13687-1:2017, 5.1, and the following shall apply. a) Any items that can be recycled locally should be collected in separate containers which are clearly labelled. b) Was

39、te and recycling collection points should be provided at one or more locations within the yacht harbour and should be no further than 750 m on foot from any craft. 5.1.2 Collection and disposal of waste oil and fuel a) There shall be an organized collection and disposal system for waste oil-filters,

40、 oil and fuel in place. b) Oil-filters, oil and fuel spill (also to bilges) disposal including potential recyclable collection shall be collected at a central location in the yacht harbour. c) The yacht harbour shall provide dedicated means for the transport of used oil-filters and oil to the centra

41、l collection site. 5.2 Oil and fuel spill The requirements of ISO 13687-1:2017, 5.2, and the following shall apply. a) There shall be an organized oil and fuel spill control system in place. A floating spill barrier at a length of 2,5 times longer than the longest craft permitted in the harbour shal

42、l be available. b) Material Safety Data Sheets (MSDS) for hazardous materials shall be available for the staff. 5.3 Black water, bilge water, grey water, and hazardous substances The requirements of ISO 13687-1:2017, 5.3, and the following shall apply. a) There shall be an organized control system f

43、or black water, bilge water, grey water and hazardous substances in place including collection, secure storage, and disposal. b) Appropriate facilities to discharge these substances shall be provided at the yacht harbour or within a radius of 3 000 m or through the service by a qualified sub-contrac

44、tor. c) MSDS for hazardous materials shall be available for the staff. 5.4 Environmental code of conduct The requirements of ISO 13687-1:2017, 5.4, and the following shall apply. a) The yacht harbour shall have a trained and appointed person responsible for the implementation of the environmental co

45、de. b) The code shall give advice with regards to unnecessary consumption of natural resources and energy such as water and electricity (i.e. illumination).4 ISO 2017 All rights reserved ISO 13687-2:2017(E) 6 Safety requirements 6.1 First aid kit The requirements of ISO 13687-1:2017, 6.1, shall appl

46、y. In addition, a stretcher or a trauma board shall be available. 6.2 Fir e fig hting The requirements of ISO 13687-1:2017, 6.2, and the following shall apply. a) On each jetty, pontoon or pier, at least one portable fire extinguisher (ABC type of at least 6 kg) shall be available. The distance betw

47、een extinguishers shall be no more than 50 m on foot. NOTE National legislation sometimes specifies more stringent requirements on fire-fighting. b) Free access for fire fighters and rescue services shall be provided. c) Other firefighting equipment shall be made available by the yacht harbour as re

48、quired by the local fire brigade. 6.3 Lifesaving equipment The requirements of ISO 13687-1:2017, 6.3, and the following shall apply, unless there are alternative practical solutions to exit the water. a) The distance between safety ladders shall not be more than 150 m on each jetty. The ladder shall

49、 be deployable from the water without any additional help and safe access shall be guaranteed. The top surface of the lowest step shall at least be 600 mm below the waterline at all times. Appropriate handhold shall be provided to ensure a safe use of the ladder. The ladders location shall be clearly signposted to the person in the water. Alternative practical solutions to exit the water, if any, shall also be clearly signposted to the person in the water. b) Lifesaving equipment other than ladders shal