CAN CSA-ISO IEC TR 18057-2004 Information technology - Telecommunications and information exchange between systems - Using ECMA-323 (CSTA XML) in a Voice Browser Environment.pdf

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1、National Standard of CanadaCAN/CSA-ISO/IEC TR 18057:04(ISO/IEC TR 18057:2004)Technical Report ISO/IEC TR 18057:2004 (first edition, 2004-02-15) has been adopted withoutmodification (IDT) as CSA Standard CAN/CSA-ISO/IEC TR 18057:04, which has been approved as a NationalStandard of Canada by the Stand

2、ards Council of Canada.ISBN 1-55397-717-3 December 2004Reference numberISO/IEC TR 18057:2004(E)ISO/IEC 2004Information technology Telecommunications and information exchange between systems Using ECMA-323 (CSTA XML) in a Voice Browser Environment Technologies de linformation Tlcommunications et chan

3、ge dinformation entre systmes Utilisation de lECMA-323 (CSTA XML) dans un environnement de navigateur de voix The Canadian Standards Association (CSA), under whose auspices this National Standard has been produced, was chartered in 1919 and accredited by the Standards Council of Canada to the Nation

4、al Standards system in 1973. It is a not-for-profit, nonstatutory, voluntary membership association engaged in standards development and certification activities. CSA standards reflect a national consensus of producers and users including manufacturers, consumers, retailers, unions and professional

5、organizations, and governmental agencies. The standards are used widely by industry and commerce and often adopted by municipal, provincial, and federal governments in their regulations, particularly in the fields of health, safety, building and construction, and the environment. Individuals, compan

6、ies, and associations across Canada indicate their support for CSAs standards development by volunteering their time and skills to CSA Committee work and supporting the Associations objectives through sustaining memberships. The more than 7000 committee volunteers and the 2000 sustaining memberships

7、 together form CSAs total membership from which its Directors are chosen. Sustaining memberships represent a major source of income for CSAs standards development activities. The Association offers certification and testing services in support of and as an extension to its standards development acti

8、vities. To ensure the integrity of its certification process, the Association regularly and continually audits and inspects products that bear the CSA Mark. In addition to its head office and laboratory complex in Toronto, CSA has regional branch offices in major centres across Canada and inspection

9、 and testing agencies in eight countries. Since 1919, the Association has developed the necessary expertise to meet its corporate mission: CSA is an independent service organization whose mission is to provide an open and effective forum for activities facilitating the exchange of goods and services

10、 through the use of standards, certification and related services to meet national and international needs.For further information on CSA services, write toCanadian Standards Association5060 Spectrum Way, Suite 100Mississauga, Ontario, L4W 5N6CanadaThe Standards Council of Canada is the coordinating

11、 body of the National Standards system, a federation of independent, autonomous organizations working towards the further development and improvement of voluntary standardization in the national interest. The principal objects of the Council are to foster and promote voluntary standardization as a m

12、eans of advancing the national economy, benefiting the health, safety, and welfare of the public, assisting and protecting the consumer, facilitating domestic and international trade, and furthering international cooperation in the field of standards. A National Standard of Canada is a standard whic

13、h has been approved by the Standards Council of Canada and one which reflects a reasonable agreement among the views of a number of capable individuals whose collective interests provide to the greatest practicable extent a balance of representation of producers, users, consumers, and others with re

14、levant interests, as may be appropriate to the subject in hand. It normally is a standard which is capable of making a significant and timely contribution to the national interest. Approval of a standard as a National Standard of Canada indicates that a standard conforms to the criteria and procedur

15、es established by the Standards Council of Canada. Approval does not refer to the technical content of the standard; this remains the continuing responsibility of the accredited standards development organization. Those who have a need to apply standards are encouraged to use National Standards of C

16、anada whenever practicable. These standards are subject to periodic review; therefore, users are cautioned to obtain the latest edition from the organization preparing the standard.The responsibility for approving National Standards of Canada rests with theStandards Council of Canada270 Albert Stree

17、t, Suite 200Ottawa, Ontario, K1P 6N7CanadaAlthough the intended primary application of this Standard is stated in its Scope, it is importantto note that it remains the responsibility of the users to judge its suitability for their particular purpose.Registered trade-mark of Canadian Standards Associ

18、ationCAN/CSA-ISO/IEC TR 18057:04Information technology Telecommunications andinformation exchange between systems UsingECMA-323 (CSTA XML) in a Voice Browser EnvironmentDecember 2004 Canadian Standards Association CSA/1CAN/CSA-ISO/IEC TR 18057:04Information technology Telecommunications and informat

19、ion exchange between systems Using ECMA-323 (CSTA XML) in a Voice Browser EnvironmentCSA PrefaceStandards development within the Information Technology sector is harmonized with international standards development. Through the CSA Technical Committee on Information Technology (TCIT), Canadians serve

20、 as the Canadian Advisory Committee (CAC) on ISO/IEC Joint Technical Committee 1 on Information Technology (ISO/IEC JTC1) for the Standards Council of Canada (SCC), the ISO member body for Canada and sponsor of the Canadian National Committee of the IEC. Also, as a member of the International Teleco

21、mmunication Union (ITU), Canada participates in the International Telegraph and Telephone Consultative Committee (ITU-T).This Technical Report was reviewed by the CSA TCIT under the jurisdiction of the Strategic Steering Committee on Information Technology and deemed acceptable for use in Canada. (A

22、 committee membership list is available on request from the CSA Project Manager.) From time to time, ISO/IEC may publish addenda, corrigenda, etc. The CSA TCIT will review these documents for approval and publication. For a listing, refer to the CSA Information Products catalogue or CSA Info Update

23、or contact a CSA Sales representative. This Standard has been formally approved as a National Standard of Canada by the Standards Council of Canada.December 2004 Canadian Standards Association 2004All rights reserved. No part of this publication may be reproduced in any form whatsoever without the p

24、rior permission ofthe publisher. ISO/IEC material is reprinted with permission. Where the words “this Technical Report” appear in the text, they should be interpreted as “this National Standard of Canada”.Inquiries regarding this National Standard of Canada should be addressed toCanadian Standards A

25、ssociation5060 Spectrum Way, Suite 100, Mississauga, Ontario, Canada L4W 5N61-800-463-6727 416-747-4044www.csa.caReference numberISO/IEC TR 18057:2004(E)ISO/IEC 2004TECHNICAL REPORT ISO/IECTR18057First edition2004-02-15Information technology Telecommunications and information exchange between system

26、s Using ECMA-323 (CSTA XML) in a Voice Browser Environment Technologies de linformation Tlcommunications et change dinformation entre systmes Utilisation de lECMA-323 (CSTA XML) dans un environnement de navigateur de voix ISO/IEC TR 18057:2004(E) PDF disclaimer This PDF file may contain embedded typ

27、efaces. In accordance with Adobes licensing policy, this file may be printed or viewed but shall not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing the editing. In downloading this file, parties accept therein the responsibility of not infr

28、inging Adobes licensing policy. The ISO Central Secretariat accepts no liability in this area. Adobe is a trademark of Adobe Systems Incorporated. Details of the software products used to create this PDF file can be found in the General Info relative to the file; the PDF-creation parameters were opt

29、imized for printing. Every care has been taken to ensure that the file is suitable for use by ISO member bodies. In the unlikely event that a problem relating to it is found, please inform the Central Secretariat at the address given below. ISO/IEC 2004 All rights reserved. Unless otherwise specifie

30、d, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or ISOs member body in the country of the requester. ISO copyright office Case

31、postale 56 CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail copyrightiso.org Web www.iso.org ii ISO/IEC 2004 All rights reservedISO/IEC TR 18057:2004(E) ISO/IEC 2004 All rights reserved iiiContents Page Foreword. v Introduction . vi 1 Scope 1 2 Normative references . 1 3 Brief O

32、verview of ECMA-323 2 4 Fundamental Concepts 2 4.1 CSTA Connection 2 4.2 CSTA Connection State Model 2 4.3 Connection State Transitions for CSTA Calls 3 4.3.1 Incoming Call. 3 4.3.2 Outgoing Call. 3 5 CSTA Profiles 4 5.1 Level 1a Voice Browser Profile 4 5.1.1 Services 4 5.1.2 Events. 5 5.2 Level 1b

33、Voice Browser Profile . 5 5.2.1 Services 5 5.2.2 Events. 5 5.3 Level 2 Voice Browser Profile 6 5.3.1 Services 6 5.3.2 Events. 6 5.4 Basic Telephony Profile . 7 5.4.1 Services 7 5.4.2 Events. 7 5.5 Other Features. 7 6 ECMA-323 Illustrative Examples . 8 6.1 Discovering the Capabilities of a Telephony

34、Platform 8 6.2 Starting a Monitor (i.e. listening for incoming calls) . 8 6.2.1 Monitor Start Service Request example 8 6.2.2 Monitor Start Service Response example . 9 6.3 Notification of an Inbound Call 9 6.3.1 Delivered Event example 9 6.4 Answering an Inbound Call 10 6.4.1 Answer Call Service Re

35、quest example 10 6.4.2 Answer Call Service Response example. 11 6.5 Notification of a Connected Call 11 6.5.1 Established Event example 11 6.6 Clearing a Connection 12 6.6.1 Clear Connection Service Request example 12 6.6.2 Clear Connection Service Response example 12 6.7 Notification of a Cleared C

36、onnection 12 6.7.1 Connection Cleared Event example 12 6.8 Initiating an Outbound Call 13 6.8.1 Make Call Service Request example (refer to Profile) 13 6.8.2 Make Call Service Response example. 13 6.9 Outbound Call Event Sequence 14 6.9.1 Originated Event Example 14 6.9.2 Network Reached Event . 14

37、6.9.3 Delivered Event . 15 ISO/IEC TR 18057:2004(E) iv ISO/IEC 2004 All rights reserved6.9.4 Established Event16 6.10 Single Step Transfer17 6.10.1 Single Step Transfer Service Request example17 6.10.2 Single Step Transfer Service Response example.17 6.11 Notification of a Transferred Connection .17

38、 6.11.1 Transferred Event example 17 6.12 Deflect.18 6.12.1 Deflect Service Request example.18 6.12.2 Deflect Service Response example19 6.13 Notification of a Diverted Connection.19 6.13.1 Diverted Event example19 6.14 Single Step Conference 20 6.14.1 Single Step Conference Service Request example

39、20 6.14.2 Single Step Conference Service Response example .20 6.15 Notification of an Party Added to a call 21 6.15.1 Conferenced Event example 21 6.16 Failure Response example .22 7 SALT/CSTA XML Programming Example .22 8 CCXML/CSTA XML Programming Example26 9 CSTA Call Control Features .28 9.1 Ser

40、vices29 9.2 Events.30 ISO/IEC TR 18057:2004(E) ISO/IEC 2004 All rights reserved vForeword ISO (the International Organization for Standardization) and IEC (the International Electrotechnical Commission) form the specialized system for worldwide standardization. National bodies that are members of IS

41、O or IEC participate in the development of International Standards through technical committees established by the respective organization to deal with particular fields of technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international organization

42、s, governmental and non-governmental, in liaison with ISO and IEC, also take part in the work. In the field of information technology, ISO and IEC have established a joint technical committee, ISO/IEC JTC 1. International Standards are drafted in accordance with the rules given in the ISO/IEC Direct

43、ives, Part 2. The main task of the joint technical committee is to prepare International Standards. Draft International Standards adopted by the joint technical committee are circulated to national bodies for voting. Publication as an International Standard requires approval by at least 75 % of the

44、national bodies casting a vote. In exceptional circumstances, the joint technical committee may propose the publication of a Technical Report of one of the following types: type 1, when the required support cannot be obtained for the publication of an International Standard, despite repeated efforts

45、; type 2, when the subject is still under technical development or where for any other reason there is the future but not immediate possibility of an agreement on an International Standard; type 3, when the joint technical committee has collected data of a different kind from that which is normally

46、published as an International Standard (“state of the art”, for example). Technical Reports of types 1 and 2 are subject to review within three years of publication, to decide whether they can be transformed into International Standards. Technical Reports of type 3 do not necessarily have to be revi

47、ewed until the data they provide are considered to be no longer valid or useful. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO and IEC shall not be held responsible for identifying any or all such patent rights. ISO/IEC TR 1

48、8057, which is a Technical Report of type 3, was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology, Subcommittee SC 6, Telecommunications and information exchange between systems. ISO/IEC 18057 was prepared by ECMA (as ECMA TR/85) and was adopted, under a special “fast-trac

49、k procedure”, by Joint Technical Committee ISO/IEC JTC 1, Information technology, in parallel with its approval by national bodies of ISO and IEC. ISO/IEC TR 18057:2004(E) vi ISO/IEC 2004 All rights reservedIntroduction This Technical Report illustrates how CSTA XML (ECMA-323) can be used in a Voice Browser environment. This TR is part of a suite of ECMA CSTA Phase III Standards and Technical Reports. All of the Standards and Technical Reports in this Suite are based upon the prac