ISO IEC 10779-2008 Information technology - Office equipment accessibility guidelines for elderly persons and persons with disabilities《信息技术 年长者和残疾人士用办公设备易接近性指南.pdf

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1、 Reference number ISO/IEC 10779:2008(E) ISO/IEC 2008INTERNATIONAL STANDARD ISO/IEC 10779 First edition 2008-06-15Information technology Office equipment accessibility guidelines for elderly persons and persons with disabilities Technologies de linformation Lignes directrices pour laccessibilit lquip

2、ement de bureau par les personnes ges et par les personnes avec un handicap ISO/IEC 10779:2008(E) PDF disclaimer This PDF file may contain embedded typefaces. In accordance with Adobes licensing policy, this file may be printed or viewed but shall not be edited unless the typefaces which are embedde

3、d are licensed to and installed on the computer performing the editing. In downloading this file, parties accept therein the responsibility of not infringing Adobes licensing policy. The ISO Central Secretariat accepts no liability in this area. Adobe is a trademark of Adobe Systems Incorporated. De

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5、 relating to it is found, please inform the Central Secretariat at the address given below. COPYRIGHT PROTECTED DOCUMENT ISO/IEC 2008 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, incl

6、uding photocopying and microfilm, without permission in writing from either ISO at the address below or ISOs member body in the country of the requester. ISO copyright office Case postale 56 CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail copyrightiso.org Web www.iso.org Publis

7、hed in Switzerland ii ISO/IEC 2008 All rights reservedISO/IEC 10779:2008(E) ISO/IEC 2008 All rights reserved iii Contents Page Foreword iv Introduction v 1 Scope . 1 2 Normative references . 1 3 Terms and definitions. 1 4 Principles. 2 4.1 Basic policies 2 4.2 Basic requirements. 3 4.3 Recommended r

8、equirements 6 5 Requirements for operation. 6 5.1 Scope of accessible functions and specifications 6 5.2 Alternative accessibility function requirements 7 5.3 Requirements for operation to be considered. 7 5.4 Requirements for operation display . 8 5.5 Requirements for mechanical operable controls 1

9、0 5.6 Requirements for terms . 11 5.7 Alternate methods 11 5.8 Requirements for information security 11 5.9 Requirements for maintenance such as care and parts replacement by users 12 6 Basic requirements for planning, development, and designing 12 6.1 General. 12 6.2 Disclosure of information relat

10、ed to accessibility 12 6.3 Requirements for evaluation . 12 6.4 Requirements for user feedback. 12 6.5 Requirements for user support. 13 Annex A (normative) Basic functions and operation . 14 Annex B (informative) Advanced functions and operation 18 Bibliography . 23 ISO/IEC 10779:2008(E) iv ISO/IEC

11、 2008 All rights reservedForeword ISO (the International Organization for Standardization) and IEC (the International Electrotechnical Commission) form the specialized system for worldwide standardization. National bodies that are members of ISO or IEC participate in the development of International

12、 Standards through technical committees established by the respective organization to deal with particular fields of technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international organizations, governmental and non-governmental, in liaison with IS

13、O and IEC, also take part in the work. In the field of information technology, ISO and IEC have established a joint technical committee, ISO/IEC JTC 1. International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2. The main task of the joint technical commi

14、ttee is to prepare International Standards. Draft International Standards adopted by the joint technical committee are circulated to national bodies for voting. Publication as an International Standard requires approval by at least 75 % of the national bodies casting a vote. Attention is drawn to th

15、e possibility that some of the elements of this document may be the subject of patent rights. ISO and IEC shall not be held responsible for identifying any or all such patent rights. ISO/IEC 10779 was prepared by the Japanese Industrial Standards Committee (as JIS X 8341-5:2006) and was adopted, und

16、er a special “fast-track procedure”, by Joint Technical Committee ISO/IEC JTC 1, Information technology, in parallel with its approval by the national bodies of ISO and IEC. ISO/IEC 10779:2008(E) ISO/IEC 2008 All rights reserved v Introduction With the progress of the information society, people wil

17、l increasingly use information communication equipment, software, and services such as the Internet that are made possible by information communication technology. This International Standard has been developed as guidelines to assist in the design and evaluation of office equipment for operation by

18、 persons with the widest range of capabilities, including persons with disabilities and persons with temporary disabilities. This International Standard specifies features to provide guidance for designers of office equipment, based on ISO/IEC Guide 71:2001, Guidelines for standards developers to ad

19、dress the needs of older persons and persons with disabilities and ISO 9241-20, Ergonomics of human-system interaction Part 20: Accessibility guidelines for information/communication technology (ICT) equipment and services. INTERNATIONAL STANDARD ISO/IEC 10779:2008(E) ISO/IEC 2008 All rights reserve

20、d 1 Information technology Office equipment accessibility guidelines for elderly persons and persons with disabilities 1 Scope This International Standard specifies accessibility guidelines to be considered when planning, developing and designing electrophotographic copying machines, page printers a

21、nd multi-function devices. These guidelines are intended to improve accessibility required when primarily older persons, persons with disabilities and persons with temporary disabilities (hereafter referred to as older persons and persons with disabilities) use office equipment. 2 Normative referenc

22、es The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. ISO/IEC Guide 71:2001, Guidelines for standard

23、s developers to address the needs of older persons and persons with disabilities 3 Terms and definitions For the purposes of this document, the terms and definitions given in ISO/IEC Guide 71 and the following apply. 3.1 multi-function device device providing two or more functions, such as electroph

24、otographic copying, facsimile, printing and scanning functions 3.2 accessibility usability of office equipment by persons with the widest range of capabilities, including persons with disabilities and persons with temporary disabilities NOTE The concept of accessibility addresses the full range of u

25、ser capabilities and is not limited to users who are formally recognized as having disability. 3.3 ergonomics human factors biological characteristics that can validly be applied to the specification, design, evaluation, operation and maintenance of products and systems, to enhance safety, and ensur

26、e effective and satisfying use by individuals, groups and organizations ISO/IEC 10779:2008(E) 2 ISO/IEC 2008 All rights reserved3.4 assistive technology assistive design piece of equipment, product system, software or service that is used to increase, maintain or improve functional capabilities of i

27、ndividuals with disabilities NOTE This can be acquired commercially off-the-shelf, modified or customized. The term includes technical aids for persons with disabilities. Assistive devices do not eliminate an impairment but can lessen the difficulty experienced by an individual in carrying out a tas

28、k or activity in specific environments. 3.5 impairment problem in body function or structure such as a significant deviation or loss, which can be temporary due for example to injury or permanent, slight or severe and can fluctuate over time, in particular deterioration due to aging NOTE 1 Body func

29、tion can be a physiological or physiological function of a body system; body structure refers to an anatomical part of the body such as organs, limbs and their components (as defined in the International Classification of Functioning and Disability (ICIDH-2) of July 1999). NOTE 2 This definition dif

30、fers slightly from that in ICIDH-2 1CH, May 2001, WHO. 3.6 user person who interacts with the product, service or environment NOTE Adapted from ISO 9241-11:1998. 3.7 usability extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satis

31、faction in a specified context of use ISO 9241-11:1998 4 Principles 4.1 Basic policies The basic policies which shall be followed with respect to office equipment in order to ensure and improve accessibility are as follows. a) During the planning, development, and designing phases for office equipme

32、nt, consideration shall be given to ensure that older persons and persons with disabilities are able to use the equipment. b) During the planning, development, and designing phases for office equipment, consideration shall be given to user needs, accessibility shall be evaluated, and the result of t

33、his evaluation shall be reflected in the equipment design and implementation. c) The accessibility feature of office equipment should not disrupt or disable any safety feature of the office equipment. d) Even when accessibility features are added, it should not disrupt and disable any functions that

34、 were activated previously. ISO/IEC 10779:2008(E) ISO/IEC 2008 All rights reserved 3 4.2 Basic requirements 4.2.1 General In order to ensure and improve the accessibility of office equipment, the following basic requirements related to the physical abilities of users shall be considered. However, gu

35、ideline does not require office equipment to comply with all the basic requirements, but does require that the office equipment complies with at least one of them. NOTE Two types of features may be used to satisfy the requirements: common functions and alternate functions. Common functions: These fu

36、nctions are commonly used by a variety of users. Alternate functions: These are used as alternatives to specific functions. For instance, voice-based functions used as an alternative to displaying would be considered an alternate function. 4.2.2 Operable with limited vision or without vision Office

37、equipment shall be operable even when it is difficult to obtain information through vision. Since users with visual disabilities, color blindness, reduced visual acuity due to aging, and other such conditions may have difficulty in locating the positions and functions of operable controls, keys, swi

38、tches, and other objects, alternate methods should be provided for users with limited vision and/or without vision. EXAMPLE 1 Auditory feedback as well as visual information are provided to notify users of an operating state or an error. EXAMPLE 2 The 5 key on a numeric keypad has a tactile label (n

39、ib). EXAMPLE 3 Important keys for operations, such as a Start key and Stop key, are shaped differently so that they can be identified by touch. EXAMPLE 4 Operable controls such as operation handles and guides are tactilely discernible due to their unique shape or tactile marks. EXAMPLE 5 Power switc

40、hes and other similar important keys are designed with some type of obstruction such as protective barrier around the keys or to be located in a recess so that they may not be pressed accidentally. EXAMPLE 6 An end corner reference is provided on the document setting position, so that users can plac

41、e a document on the original platen glass by touch. EXAMPLE 7 The lines indicating the maximum capacity of documents that can be loaded into the automatic document feeders document tray, and the maximum capacity of sheets of paper that can be loaded into the paper feed tray or paper cassette, are ta

42、ctile as well as visible. EXAMPLE 8 Auditory signals, such as input, invalid input, and base point tones are used for key operation feedbacks. EXAMPLE 9 The office equipment has an auditory signal at the base point position when using toggle keys. EXAMPLE 10 Black and white reversed screen display i

43、s provided so that the display is easier to view for users with impaired or limited vision. EXAMPLE 11 A magnified view of information on the display is provided. EXAMPLE 12 Display methods whereby the only methods of providing information in one location is through a change in color are not to be u

44、sed. EXAMPLE 13 Operation using voice recognition or voice guidance is provided. ISO/IEC 10779:2008(E) 4 ISO/IEC 2008 All rights reserved4.2.3 Operable with limited hearing or without hearing Office equipment shall be operable even if it is difficult to obtain auditory information. In the case where

45、 information is only provided auditorily, this information may be lost due to hearing impairments, noisy environments, or environments where sound is forbidden. For this reason, alternate methods should be provided to users with limited hearing and/or without hearing. EXAMPLE 1 Visual information su

46、ch as screen display as well as auditory information are provided to notify users of an operating status or equipment error. EXAMPLE 2 Notification of the facsimile functions reception, paper supply, paper jam, and other issues is provided with visual information such as a light , blinking indicator

47、 or status indication on a screen, as well as auditory information. 4.2.4 Operable even when operation through speech is difficult Office equipment shall be operable even when operation through speech is difficult. When the information use and operation by speech is a main function, alternate method

48、s not requiring speech shall be provided. EXAMPLE Equipment operated by voice recognition is operable through key input as well. 4.2.5 Operable with limited reach Office equipment shall be operable with limited reach. EXAMPLE 1 The display is set in a legible position and the operable controls are s

49、et in a position where input operations through keys entries and other methods are possible, regardless of differences in height of users. EXAMPLE 2 The position and angle of operable controls are adjustable for users. For instance, an angle of the control panel is adjustable. EXAMPLE 3 The main operable controls of office equipment are designed in positions to allow operation by as many users as possible. EXAMPLE 4 Removing copy sheets from the copy-receiving tray is easy regardless of users physique. 4.2.6 Operable with p