REG NASA-LLIS-1092--2002 Lessons Learned - Project management processes for addressing off-track performance.pdf

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1、Lessons Learned Entry: 1092Lesson Info:a71 Lesson Number: 1092a71 Lesson Date: 2002-01-01a71 Submitting Organization: ARCa71 Submitted by: Joan Salute / Dr. MendozaSubject: Project management processes for addressing off-track performance Description of Driving Event: Several design drawings were de

2、livered late because the responsible engineer (RE) did not have the appropriate level of experience to complete the work and did not ask for help. In addition to not asking for help or communicating any other concerns about the drawings, the RE assumed they could recover the slip in schedule by thei

3、r own efforts and relayed this to the Project Manager (PM). Therefore, the PM who was addressing known issues did not see sufficient evidence to become involved. Eventually, the PM could not rely on the REs assurances and decided to enlist the help of drawing experts to complete the drawings.Lesson(

4、s) Learned: People, especially those not familiar with each other, may not be comfortable about discussing work performance issues and asking for help. To overcome these communication barriers, Projects should have a process for reporting when assigned tasks will not meet their requirements. This pr

5、ocess should be a requirement on all Project personnel so that management can address concerns prior to them becoming problems.Recommendation(s): In addition to developing and implementing work processes for standard organizational performance, establish a process for reporting when assigned tasks w

6、ill not meet their requirements and their corresponding corrective actions. This process should include trigger points (such as percent off schedule or spending) that require project personnel to seek management attention. Having this process in place throughout the project lifecycle will overcome t

7、he barriers people may have about asking for help and off-plan performance can be corrected appropriately.Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-Evidence of Recurrence Control Effectiveness: N/ADocuments Related to Lesson: N/AMission Directo

8、rate(s): a71 Exploration Systemsa71 Sciencea71 Space Operationsa71 Aeronautics ResearchAdditional Key Phrase(s): a71 Administration/Organizationa71 Human Factorsa71 Policy & Planninga71 Risk Management/AssessmentAdditional Info: Approval Info: a71 Approval Date: 2002-02-12a71 Approval Name: ARCa71 Approval Organization: Anthony Bricenoa71 Approval Phone Number: 650-276-2825Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-