【考研类试卷】考研英语阅读理解A节(传统题型)分类精讲商业经济类-(二)及答案解析.doc
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1、考研英语阅读理解 A 节(传统题型)分类精讲商业经济类-(二)及答案解析(总分:100.00,做题时间:90 分钟)一、Section Reading Co(总题数:5,分数:100.00)How can an organizations sales operation be improved? One of the keys to becoming more effective is to first determine the type of “selling process“ which needs to be used. In other words, the role the sal
2、esperson must play has to be identified. There are three different processes sales staff can adopt: narrative, suggestive and consultative.The narrative approach depends on the salesperson moving quickly into a standardized presentation. Every buyer receives the same presentation. Emphasis is on hig
3、hlighting benefits and how the product or service can help the buyer. This is an effective approach if the buying motive for all customers is basically the same. This process is well suited where there are a great number of prospects to be called on.The suggestive approach depends on the seller bein
4、g in a position to offer alternative recommendations. This is quite different from the narrative approach as the presentation is tailored to the individual customer. Here, the salesperson must initiate some discussion in order to get the buyer in a positive flame of mind.An example of this process w
5、ould be a restaurant wine steward who has checked with the waiter what food the customer has ordered and then opens by saying that either “this or that“ particular wine would go best with the food ordered.This is an excellent approach where one doesnt have much time with the customer but is able to
6、acquire some basic information and then offer a particular recommendation. This process is well suited for products and services. However, it does require the salesperson to acquire basic information from the customer before moving on to the presentation.The consultative approach requires the salesp
7、erson to have a thorough understanding of the customer and what the customer is trying to achieve. The role of the salesperson is to become an adviser or consultant and he must acquire a great deal of information from the customer. With this information the salesperson can plan what to offer the cus
8、tomer.In this case, the salesperson must tailor the presentation to highlight how the salespersons product or service can be of help. This approach will usually require a number of sales calls as the buying process may be complex. The consultative approach requires a wide variety of skills, includin
9、g probing, listening, analysis, creativity and persuasiveness. The other two approaches typically require fewer skills.Hiring, training, motivating and rewarding salespeople need to be linked to the type of sales process being used and this is where the problem starts. Many organizations which shoul
10、d be using a consultative approach use a narrative approach. They use standardized methods and do not tailor presentations to individual customers. You see this in many industries. When this is the case, price becomes a key criterion for the customer.A key issue in developing a professional sales or
11、ganization is in first establishing the sales process. When that decision has been made, all other sales decisions, including hiring, training and rewards can be linked to it.(分数:20.00)(1).How would you describe the writers style?A. Persuasive. B. Critical.C. Personal. D. Argumentative.(分数:4.00)A.B.
12、C.D.(2).In paragraph 4 the main point is toA. provide an example of the suggestive approach.B. describe the advantages of the suggestive approach.C. assess the suggestive approach.D. compare the suggestive and the narrative approaches.(分数:4.00)A.B.C.D.(3).According to the passage which of the approa
13、ches is the most complicated?A. The narrative approach.B. The suggestive approach.C. No significant difference.D. The consultative approach.(分数:4.00)A.B.C.D.(4).According to the writer, too many organizationsA. are content with a consultative approach.B. are content with a narrative approach.C. adap
14、t their sales presentations unnecessarily.D. are content with individual approaches to individual companies.(分数:4.00)A.B.C.D.(5).According to the text, the writer is probablyA. an academic. B. a journalist.C. a professional writer. D. a businessman.(分数:4.00)A.B.C.D.The outcry over internet firms, ha
15、bit of surreptitiously tracking web surfers, activities has clearly resonated inside the White House. The Obama administration announced that it intends to work with Congress to produce “a privacy bill of rights“ giving American consumers greater control over how their information is collected and u
16、sed by digital marketers.Those who have been lobbying for change agree with, but are unsympathetic to, internet firms worries that such a law could dent their advertising-driven business models, which rely on tracking and targeting consumers to maximize revenues. “This is dimming the prospects of Go
17、ogle, Facebook and other digital ad companies,“ says Jeffrey Chester of the Centre for Digital Democracy. Quite how dark things get for them will depend on the details of the bill. It will seek to lay down the basic principles of internet privacy rights, broadly following recommendations published l
18、ast December by the Department of Commerce. The departments report said consumers should be told more about why data are being collected about them and how they are used; and it called for stricter limits on what companies can do with information they collect.Whatever legislation finally emerges is
19、likely to give a broader role to the Federal Trade Commission (FTC), which will almost certainly be charged with deciding how those principles are translated into practice and with policing their implementation. Among other things, the FTC is known to be keen on a formal “do not track“ system, which
20、 would allow users to block certain sites from monitoring their online activities.Keen to avoid this, the online-advertising industry has been working overtime to convince policymakers that it can police itself using systems such as icons on web pages that show surfers when they are being tracked. A
21、nd it is telling anyone who will listen that consumers will suffer if tough do-not-track rules hit ad revenues, forcing web firms to charge for more content. With Mr. Obama throwing his weight behind internet privacy, this rearguard action is less likely to be successful. Some ad firms have started
22、talking of creating a do-not-track system of their own that would limit the damage to their digital activities.Although all this may dent their revenues, Americas internet giants could also benefit from the legislation if it helps them in their dealings with the European Union. The EUs already fairl
23、y strict rules on privacywhich it considers a fundamental human rightare being tightened further. The time-consuming and expensive legal hoops the EU makes American internet firms jump through, to be allowed to handle Europeans online data, will become more demanding. If by passing its own online-pr
24、ivacy “bill of rights“, America can convince the EU to ease this legal burden, then it will be an important win for American companies, says Joel Reidenberg, a professor at Fordham Universitys law school. Google, Facebook and others will no doubt be trackingboth online and offlinethe progress of EU-
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