ITU-T M 3050 SUPP 2-2007 Enhanced Telecom Operations Map (eTOM) Supplement 2 Public B2B Business Operations Map (BOM) (Study Group 4)《强化电信运营图(eTOM)补充2 公共企业对企业的业务运营图(BOM)第4研究组》.pdf

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1、 International Telecommunication Union ITU-T M.3050TELECOMMUNICATION STANDARDIZATION SECTOR OF ITU Supplement 2(02/2007) SERIES M: TELECOMMUNICATION MANAGEMENT, INCLUDING TMN AND NETWORK MAINTENANCE Telecommunications management network Enhanced Telecom Operations Map (eTOM) Supplement 2: Public B2B

2、 Business Operations Map (BOM) ITU-T Recommendation M.3050 Supplement 2 ITU-T M-SERIES RECOMMENDATIONS TELECOMMUNICATION MANAGEMENT, INCLUDING TMN AND NETWORK MAINTENANCE Introduction and general principles of maintenance and maintenance organization M.10M.299 International transmission systems M.30

3、0M.559 International telephone circuits M.560M.759 Common channel signalling systems M.760M.799 International telegraph systems and phototelegraph transmission M.800M.899 International leased group and supergroup links M.900M.999 International leased circuits M.1000M.1099 Mobile telecommunication sy

4、stems and services M.1100M.1199 International public telephone network M.1200M.1299 International data transmission systems M.1300M.1399 Designations and information exchange M.1400M.1999 International transport network M.2000M.2999 Telecommunications management network M.3000M.3599 Integrated servi

5、ces digital networks M.3600M.3999 Common channel signalling systems M.4000M.4999 For further details, please refer to the list of ITU-T Recommendations. ITU-T Rec. M.3050/Suppl.2 (02/2007) i ITU-T Recommendation M.3050 Enhanced Telecom Operations Map (eTOM) Supplement 2 Public B2B Business Operation

6、s Map (BOM) Summary ITU-T Recs M.3050.x series contain a reference framework for categorizing the business activities that a service provider will use. The Enhanced Telecom Operations Map (or eTOM for short), which has been developed by the TeleManagement Forum, describes the enterprise processes re

7、quired by a service provider and analyse them to different levels of detail according to their significance and priority for the business. This business process approach has built on the concepts of Management Services and Functions in order to develop a framework for categorizing all the business a

8、ctivities. This Supplement provides a definition of the taxonomy of B2B Transactions called the eTOM Public B2B Business Operations Map (ePBOM) and provides a taxonomy/content for the ICT industry equivalent to the RosettaNet Business Operations Map (BOM), and the proposed ebXML Repository. Source S

9、upplement 2 to ITU-T Recommendation M.3050 was agreed on 14 February 2007 by ITU-T Study Group 4 (2005-2008). ii ITU-T Rec. M.3050/Suppl.2 (02/2007) FOREWORD The International Telecommunication Union (ITU) is the United Nations specialized agency in the field of telecommunications. The ITU Telecommu

10、nication Standardization Sector (ITU-T) is a permanent organ of ITU. ITU-T is responsible for studying technical, operating and tariff questions and issuing Recommendations on them with a view to standardizing telecommunications on a worldwide basis. The World Telecommunication Standardization Assem

11、bly (WTSA), which meets every four years, establishes the topics for study by the ITU-T study groups which, in turn, produce Recommendations on these topics. The approval of ITU-T Recommendations is covered by the procedure laid down in WTSA Resolution 1. In some areas of information technology whic

12、h fall within ITU-Ts purview, the necessary standards are prepared on a collaborative basis with ISO and IEC. NOTE In this publication, the expression “Administration“ is used for conciseness to indicate both a telecommunication administration and a recognized operating agency. Compliance with this

13、publication is voluntary. However, the publication may contain certain mandatory provisions (to ensure e.g. interoperability or applicability) and compliance with the publication is achieved when all of these mandatory provisions are met. The words “shall“ or some other obligatory language such as “

14、must“ and the negative equivalents are used to express requirements. The use of such words does not suggest that compliance with the publication is required of any party. INTELLECTUAL PROPERTY RIGHTS ITU draws attention to the possibility that the practice or implementation of this publication may i

15、nvolve the use of a claimed Intellectual Property Right. ITU takes no position concerning the evidence, validity or applicability of claimed Intellectual Property Rights, whether asserted by ITU members or others outside of the publication development process. As of the date of approval of this publ

16、ication, ITU had not received notice of intellectual property, protected by patents, which may be required to implement this publication. However, implementers are cautioned that this may not represent the latest information and are therefore strongly urged to consult the TSB patent database at http

17、:/www.itu.int/ITU-T/ipr/. ITU 2007 All rights reserved. No part of this publication may be reproduced, by any means whatsoever, without the prior written permission of ITU. ITU-T Rec. M.3050/Suppl.2 (02/2007) iii CONTENTS Page 1 Scope 1 2 References. 1 3 Definitions 2 4 Abbreviations 2 5 Introductio

18、n 2 5.1 What need is being addressed?. 2 5.2 ebXML repository model . 3 6 eTOM Public B2B Business Operations Map 4 6.1 Introduction 4 6.2 Concepts . 4 6.3 eTOM Public B2B BOM Level 0 process area Operations 5 6.4 Summary. 11 Bibliography. 13 ITU-T Rec. M.3050/Suppl.2 (02/2007) 1 ITU-T Recommendatio

19、n M.3050 Enhanced Telecom Operations Map (eTOM) Supplement 2 Public B2B Business Operations Map (BOM) 1 Scope The Enhanced Telecom Operations Map (eTOM) b-GB921 has been developed by the TeleManagement Forum as a reference framework for categorizing all the business activities that a service provide

20、r will use. This Supplement is a part of a series of ITU-T texts dealing with eTOM (Release 7) and which have the following structure: M.3050.0: eTOM Introduction. M.3050.1: eTOM The business process framework. (TMF GB921 Release 7.0.) M.3050.2: eTOM Process decompositions and descriptions. (TMF GB9

21、21 Addendum D Release 7.0.) M.3050.3: eTOM Representative process flows. (TMF GB921 Addendum F Release 4.5.) M.3050.4: eTOM B2B integration: Using B2B inter-enterprise integration with the eTOM. (TMF GB921 Addendum B Release 6.1.) M.3050 Supplement 1: eTOM An Interim View of and Interpreters Guide f

22、or eTOM and ITIL Practicioners. (TMF GB921 Application Note V Release 6.0.) M.3050 Supplement 2: eTOM Public B2B Business Operations Map (BOM). (TMF GB921 Addendum C Release 4.) M.3050 Supplement 3: eTOM to M.3400 mapping. M.3050 Supplement 4: An eTOM Primer (TMF GB921 Addendum P Release 4.5). Addit

23、ional parts will be published as material becomes available. This series of ITU-T Recs M.3050.x builds on the Management Services approach described in ITU-T M.3010 and ITU-T M.3200 by developing a Business Process Framework. This Supplement provides a definition of the taxonomy of B2B Transactions

24、called the eTOM Public B2B Business Operations Map (ePBOM) and provides a taxonomy/content for the ICT industry equivalent to the RosettaNet Business Operations Map (BOM), and the proposed ebXML Repository. 2 References ITU-T M.3010 ITU-T Recommendation M.3010 (2000), Principles for a telecommunicat

25、ions management network. ITU-T M.3200 ITU-T Recommendation M.3200 (1997), TMN management services and telecommunications managed areas: overview. 2 ITU-T Rec. M.3050/Suppl.2 (02/2007) ITU-T X.745 ITU-T Recommendation X.745 (1993) | ISO/IEC 10164-12:1994, Information technology Open Systems Interconn

26、ection Systems Management: Test management function. ITU-T X.790 ITU-T Recommendation X.790 (1995), Trouble management function for ITU-T applications. 3 Definitions The following term is defined in ITU-T Rec. M.3050.0: a) eTOM. 4 Abbreviations Abbreviations used in this Recommendation are defined i

27、n ITU-T Rec. M.3050.4. 5 Introduction 5.1 What need is being addressed? While eTOM is the global de facto Business Process Framework at the Enterprise Level for the Telecommunications Industry, specific process frameworks and good practice guides have also been developed for use between enterprises

28、in other industries, e.g., the Supply Chain Council, RosettaNet, Electronic Business XML (ebXML) process frameworks, and the Balanced Scorecard. This Supplement is part of a series of texts showing how the frameworks and best practices developed and used by other industry sectors can be used togethe

29、r with the eTOM Business Process Framework to provide a richer and more complete Enterprise Business Process Framework. This Supplement provides a definition of the taxonomy of B2B Transactions called the eTOM Public B2B Business Operations Map (ePBOM) and provides a taxonomy/content for the ICT ind

30、ustry equivalent to the RosettaNet Business Operations Map (BOM), and the proposed ebXML Repository. There is a need for an eTOM Public B2B BOM because no other B2B initiative has a sufficient scope to support the required range of end-to-end ICT processes encountered by enterprises implementing the

31、 eTOM. The RosettaNet and ebXML B2B Models both assume the use of a registry/repository as part of the mechanism for establishing trading partnership agreements. To achieve consistency and interoperability, it is necessary to have a proposal for such a repository to support ICT inter-enterprise proc

32、esses. This Supplement provides this initial proposal and may at some stage be taken over by another industry group such as the ITU-T, RosettaNet, ITU-T SG 4, OASIS; or some combination of them in conjunction with the TMF. ITU-T Rec. M.3050/Suppl.2 (02/2007) 3 5.2 ebXML repository model Figure 1 ebX

33、ML repository Figure 1 shows how enterprises use the ebXML Registry/Repository as part of the process for forming and operating automated Business Processes amongst themselves. However, there is an issue of how the Repository is created, and what is in it. The above figure shows a simplified view of

34、 the Repository usage: Step 1 comprises the creation of the Repository content by industry groups; Step 2 is the registration of an individual enterprise profile in the Registry/Repository which describes the capabilities that it can support; Step 3 is the formation of a specific Collaboration Proto

35、col Agreement (CPA) between a pair of enterprises; and Step 4 is the exchange of Business Documents as part of business transactions within a specific CPA. Steps 2 to 4 are described in some detail in b-GB921B. ebXML assumes that their core work will be extended to support vertical industry segments

36、. However, no specific arrangements have been put in place to achieve this goal. In the IT and software industries RosettaNet has extended these definitions, and has captured Business Transactions, and the Business Messages within its Partner Interchange Processes (PIP). It has captured the definiti

37、on of Business Entities through its Dictionary Structures and Dictionary Content. This taxonomy of Business Transactions PIPs is categorized by RosettaNet as a Business Operations Map (BOM). Currently no equivalent of the RosettaNet Business Operations Map has been created by the ICT industry. 4 ITU

38、-T Rec. M.3050/Suppl.2 (02/2007) This Supplement provides an initial TMF eTOM proposal for such an ICT B2B Business Operations Map. It is expected that this eTOM Public B2B BOM will be adopted by either the TMF on behalf of the ICT industry or by means of some collaboration amongst industry enterpri

39、ses such as the TMF, RosettaNet, OASIS, and ITU-T SG 4 (Global Telecom Data Dictionary). Clause 6 describes the proposal for this eTOM Public B2B Business Operations Map. References to existing functional proposals for Business Transactions based on RosettaNet and other standards such as ITU-T X.790

40、 are for information purposes. For many of these examples there are presumed transport protocols and information modelling notations, that may or may not be suitable for eTOM B2B purposes, when mainstream e-Business standards are to be used. b-GB921B discusses in more detail some of the issues aroun

41、d technology choices for B2B. 6 eTOM Public B2B Business Operations Map 6.1 Introduction This Supplement proposes eTOM Public B2B BOM descriptions to levels 0/1/2, and provides guidance on levels 3 and 4. This Supplement is regarded as indicative rather than definitive at this stage of industry deve

42、lopment of telecom B2B standardization. This breakdown is based on references to existing relevant standards from a range of bodies (see Bibliography). Some of these standards are stable with deployed implementation, and others are simply specifications. The stability of the individual Level 1/2 pro

43、cess proposals can be judged by whether they have been implemented or not. 6.2 Concepts The main focus of the eTOM Public B2B BOM work b-GB921B is to extend industry B2B Business Operations Map (BOM) to meet the requirements of ICT Value Chains b-TR148. A few points are worth re-emphasizing: The eTO

44、M Public B2B BOM is conceptually a repository that allows trading relationships to be established amongst Trading Partners that may, or may not, be using an internal process model based upon the eTOM Business Process Framework. It follows the RosettaNet Conceptual Model b-Rosetta. The B2B processes

45、are based upon defining public processes. B2B processes synchronize the internal processes of two different enterprises. The method of synchronization is based upon Business Transaction Activities concept from ebXML b-GB921B. The approach proposed is consistent with the current work in the major e-C

46、ommerce activities of the UN/CEFACT ebXML groups, RosettaNet, OAGIS CAM and nascent activities in the ITU-T: Unified Ordering Model; Global Telecommunications Data Dictionary (GTDD); and Telecommunications Markup Language (tML). ITU-T Rec. M.3050/Suppl.2 (02/2007) 5 6.3 eTOM Public B2B BOM Level 0 p

47、rocess area Operations This area of B2B processes is concerned with supporting the Operations vertical process groupings of the eTOM Business Process Framework b-GB921 v4.0. This has historically been the primary focus for automating B2B transactions since these processes are executing frequently an

48、d have high costs if they are performed manually. Moreover, automation of these B2B processes typically leads to improvements in service quality. The proposed breakdown of this process area is based upon the eTOM Business Process Framework vertical process groupings. Figure 2 eTOM Public B2B BOM ope

49、rations Level 0/1 B2B BOM fulfilment: This process grouping is concerned with all the B2B public process activities that are needed to inquire about a product or service; to order and confirm the product or service delivery; to track the status of the order; to modify the order at the request of the customer; to manage appointments where provisioning requires access to customer facilities; and to complete the ordering process by acceptance of the delivery, o