Chapter 1Learning About Organizational Behavior.ppt

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1、,Chapter 1 Learning About Organizational Behavior,What is Organizational Behavior? Seven Foundation Competencies Managing Self Managing Communication Managing Diversity Managing Ethics Managing Across Cultures Managing Teams Managing Change Organizations as Open Systems Not in Text Case Discussion:

2、Robert Princeton at Falls Video,Robert Princeton Case Procedure,Brief lecture review of chapter slides 10 minutes in teams to prepare a team response to the assigned team question Spokesperson presents teams response (maximum time of 1-2 minutes each) Instructors comments,Questions for the “Princeto

3、n” Case,To what extent could Roberts experience at Falls video be considered a career success or failure? Slides 8, 9 In what ways do specific categories of diversity appear to be relevant in the Princeton case? Slide 14 In what ways are ethical issues manifest in the Princeton case? Slides 16, 17 W

4、hich of the core competencies seem to be present or absent in Mario? Slide 1 Which of the core competencies seem to be present or absent in Robert? Slide 1 Identify the external forces and stakeholders potentially influencing Falls Video during the late 1980s. Slide 26,What is Organizational Behavio

5、r?,Definition: The study of human behavior, attitudes, and performance in organizations. Value of OB: Helps people attain the competencies needed to become effective employees, team leaders/members, or managers Competency = an interrelated set of abilities, behaviors, attitudes, and knowledge needed

6、 by an individual to be effective in most professional and managerial positions,Seven Foundation Competencies,Logically integrated set of competencies required for managerial and professional effectiveness in the 21st century This model developed by Hellriegel, Slocum, and Woodman for this textbook

7、Other models of such competencies have been developed by other authors,Definition of the Managing Self Competency,Involves the ability to assess your own strengths and weaknesses, set and pursue professional and personal goals, balance work and personal life, and engage in new learning (including ne

8、w or modified skills, behaviors, and attitudes),Core Abilities of the Managing Self Competency,Understand the personality and attitudes of yourself and others Perceive, appraise, and interpret accurately yourself, others, and the immediate environment Understand and act on your own and others work-r

9、elated motivations and emotions Assess and establish developmental, personal/life-related, and work-related goals Take responsibility for managing yourself and your career,Career Development*,A career is a sequence of work-related positions occupied by a person during a lifetime. Career development

10、involves making decisions about an occupation and engaging in activities to attain career goals. A career plan is an individuals choice of occupation, organization, and career path.,Five Aspects of a Career*,Career success or failure is best determined by the individual, in terms of his/her personal

11、 goal achievement No absolute career evaluation standards exist Examine a career subjectively (e.g., values and personality fit) and objectively (e.g., job choices, competencies needed) Make decisions about occupation and pursue activities to attain career goals throughout your lifetime Consider cul

12、tural factors as they impact performance and career opportunities,Definition of the Managing Communication Competency,Involves the ability to use all the modes of transmitting, understanding, and receiving ideas, thoughts, and feelings, (verbal, listening, nonverbal, written, electronic, etc.) for a

13、ccurately transferring and exchanging information and emotions,Core Abilities of the Managing Communication Competency,Convey information, ideas, and emotions so they are received as intended Provide constructive feedback Engage in active listening Use and interpret nonverbal communication effective

14、ly Engage in effective verbal communication Engage in effective written communication Effectively use electronic communication resources,Definition of the Managing Diversity Competency,Involves the ability to value unique individual and group characteristics, embrace such characteristics as potentia

15、l sources of organizational strength, and appreciate the uniqueness of each individual,Core Abilities of the Managing Diversity Competency,Foster an environment of inclusion for all Learn from others with different characteristics, experiences, perspectives, and backgrounds Embrace and support diver

16、sity Work with others because of their talents and contributions, rather than personal attributes Provide leadership in addressing diversity-based conflicts Apply diversity laws, regulations, and organizational policies related to your position,Selected Categories of Diversity*,Primary Categories: G

17、enetic characteristics that affect a persons self-image and socialization, appear to be unlearned and are difficult to modify Age, race, ethnicity, gender, physical abilities and qualities, and sexual and affectional orientation Secondary categories: Learned characteristics that a person acquires an

18、d modifies throughout life Education, work experience, income, marital status, religious beliefs, geographic location, parental status, behavioral style,Definition of the Managing Ethics Competency,Involves the ability to incorporate values and principles that distinguish right from wrong in making

19、decisions and choosing behaviors,Ethics,Definition: Values and principles that distinguish right from wrong. NOT IN TEXT: Ethics are often based upon laws, organizational policies, social norms, family, religion, and/or personal needs, and may be subject to differing interpretations with problems in

20、 proving “truth” Ethical Dilemma*: A situation in which an individual or team must make a decision that involves multiple values.,Core Abilities of the Managing Ethics Competency,Identify and describe the principles of ethical decision making and behavior Assess the importance of ethical issues in a

21、ctions Apply laws, regulations, and organizational rules in making decisions and taking action Demonstrate dignity and respect for others Demonstrate honest and open communication limited only by legal, privacy, and competitive considerations,Definition of the Managing Across Cultures Competency,Inv

22、olves the ability to recognize and embrace similarities and differences among nations and cultures and then approach key organizational and strategic issues with an open and curious mind Culture = the dominant pattern of living, thinking, and believing that is developed and transmitted by people, co

23、nsciously or unconsciously, to subsequent generations Cultural values = those consciously and subconsciously deeply held beliefs that specify general preferences, behaviors, and define what is right and wrong.,Core Abilities of the Managing Across Cultures Competency,Understand, appreciate, and use

24、cultural factors that can affect behavior Appreciate the influence of work-related values on decisions, preferences, and practices Understand and motivate employees with different values and attitudes Communicate in the local language Deal effectively with extreme conditions in foreign countries Uti

25、lize a global mindset (use a worldwide perspective to constantly assess threats or opportunities),Individualism* as a Work-Related Value,Individualism = the tendency of people to look after themselves and their immediate family, which implies a loosely integrated society In cultures that emphasize i

26、ndividualism, people view themselves as independent, unique, and special; value individual goals over group goals; value personal identity, personal achievement, pleasure, and competition; accept interpersonal confrontation; and are less likely to conform to others expectations Such cultures include

27、 the United States, Australia, New Zealand and the United Kingdom Example: “Stand on your own two feet!”,Collectivism* as a Work-Related Value,Collectivism = the tendency of people to emphasize their belonging to groups and to look after each other in exchange for loyalty Cultures that emphasize col

28、lectivism are characterized by a tight social framework, concern for the common welfare, emotional dependence of individuals on larger social units, a sense of belonging, a desire for harmony, with group goals being viewed as more important than individual goals, and a concern for face-saving Such c

29、ultures include Japan, China, Venezuela, and Indonesia Example: “The nail that sticks up gets hammered down!”,Definition of the Managing Teams Competency,Involves the ability to develop, support, facilitate, and lead groups to achieve organizational goals,Core Abilities of the Managing Teams Compete

30、ncy,Determine when and how to use teams Set clear performance goals directly or participatively Define responsibilities and tasks directly or participatively Show accountability for goal achievement Use appropriate decision-making methods Effectively manage conflicts Assess performance and take corr

31、ective action as needed,Definition of the Managing Change Competency,Involves the ability to recognize and implement needed adaptations or entirely new transformations in the people, tasks, strategies, structures, or technologies in a persons area of responsibility,Core Abilities of the Managing Cha

32、nge Competency,Apply the other six competencies in pursuit of needed changes Provide leadership in planned change Diagnose pressures for and resistance to change Use the systems model and relevant processes to facilitate change Seek out, learn, share, and apply new knowledge in the pursuit of consta

33、nt improvement,Organizations as Open Systems* Not in Text,Note that organizations are “open systems,” such that their long term effectiveness is determined by their ability to anticipate, manage, and respond to changes in their environment, with such changes resulting from external forces and/or sta

34、keholders External forces include the labor force, the natural environment, the economy, and different cultures, while stakeholders include shareholders, customers, competitors, suppliers, creditors, governmental agencies and their regulations Note the impact of these environmental influences on individual, interpersonal, team, and organizational processes; organizations that do not effectively adapt to environmental change will fail,