REG NASA-LLIS-1289-2002 Lessons Learned Managing Human Resources in Projects Where Each Individual is Multi-tasked Frequently Required to Work Overtime is One-deep in Skills and Spty C.pdf

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1、Lessons Learned Entry: 1289Lesson Info:a71 Lesson Number: 1289a71 Lesson Date: 2002-01-01a71 Submitting Organization: ARCa71 Submitted by: DR Mendoza/ M. SumichSubject: Managing Human Resources in Projects Where Each Individual is Multi-tasked, Frequently Required to Work Overtime, is One-deep in Sk

2、ills and Specialization, and is Required to Have a Security Clearance Description of Driving Event: The project had three significant challenges with respect to managing human resources, and the potential loss of any project member was a significant risk. First, the project was classified and used a

3、 small, select, and collocated team. When a project member left or transferred to other work, the delay in bringing in someone new could be significant and cause both a delay in schedule and overload on other team members. Second, the project was developing two identical flight vehicles, which split

4、 some project resources into teams dedicated to each vehicle. However, many of the project personnel were specialists devoted to both vehicles. The bulk of the schedule was sequential to make effective and efficient use of these people. However, at times parallel efforts were taking place that stret

5、ched certain project people to their limit. Third, once the first flight vehicle was completed, it was shipped to a distant location for flight, which further split the project personnel. The result was that many members devoted to one vehicle could not assist in the efforts of completing the other

6、vehicle. Lesson(s) Learned: When a project team is only “one deep“ in a highly structured, time driven and classified effort, the loss of a single key team member can cause significant delays and/or overburden the available workforce. Cross training can reduce the impact of this loss until the vacan

7、cy can be filled with an experienced replacement or a new team member can be trained.Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-Recommendation(s): Projects that have personnel “one deep“ in special knowledge areas that have to assume multiple ta

8、sk loads should have a plan that ensures the following:a71 cross traininga71 mentoringa71 pre-identified pool of specialists with appropriate security backgroundsa71 sequential and/or parallel product development schedules that allow the work force to concentrate their attention based on riska71 ade

9、quate budget for overtime Evidence of Recurrence Control Effectiveness: N/ADocuments Related to Lesson: N/AMission Directorate(s): a71 Exploration Systemsa71 Sciencea71 Space Operationsa71 Aeronautics ResearchAdditional Key Phrase(s): a71 Administration/Organizationa71 Human Resources & Educationa71

10、 Risk Management/AssessmentAdditional Info: Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-Approval Info: a71 Approval Date: 2002-10-10a71 Approval Name: Anthony Bricenoa71 Approval Organization: ARCa71 Approval Phone Number: 650-604-1012Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-