ETSI TR 103 349-2016 Human Factors (HF) Functional needs of people with cognitive disabilities when using mobile ICT devices for an improved user experience in mobile ICT devices (.pdf

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1、 ETSI TR 103 349 V1.1.1 (2016-12) TECHNICAL REPORT Human Factors (HF); Functional needs of people with cognitive disabilities when using mobile ICT devices for an improved user experience in mobile ICT devices ETSI ETSI TR 103 349 V1.1.1 (2016-12) 2 Reference DTR/HF-00151 Keywords accessibility, age

2、ing, cognitive, disability, ICT, inclusive design, mobile, usability, usage needs ETSI 650 Route des Lucioles F-06921 Sophia Antipolis Cedex - FRANCE Tel.: +33 4 92 94 42 00 Fax: +33 4 93 65 47 16 Siret N 348 623 562 00017 - NAF 742 C Association but non lucratif enregistre la Sous-Prfecture de Gras

3、se (06) N 7803/88 Important notice The present document can be downloaded from: http:/www.etsi.org/standards-search The present document may be made available in electronic versions and/or in print. The content of any electronic and/or print versions of the present document shall not be modified wit

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7、I. The content of the PDF version shall not be modified without the written authorization of ETSI. The copyright and the foregoing restriction extend to reproduction in all media. European Telecommunications Standards Institute 2016. All rights reserved. DECTTM, PLUGTESTSTM, UMTSTM and the ETSI logo

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9、(2016-12) 3 Contents Contents 3 Intellectual Property Rights 5 Foreword. 5 Modal verbs terminology . 5 Introduction and how to use the present document 5 1 Scope 6 2 References 6 2.1 Normative references . 6 2.2 Informative references . 6 3 Definitions and abbreviations . 9 3.1 Definitions . 9 3.2 A

10、bbreviations . 9 4 Background and approach 10 5 Cognitive impairments and diagnoses 11 5.1 Introduction 11 5.2 Dementia and Alzheimer fact sheet . 11 5.3 Intellectual impairments fact sheet 14 5.4 Aphasia fact sheet 15 5.5 Speech and Language Impairments fact sheet . 15 5.6 Autism Disorder fact shee

11、t 17 5.7 Attention Deficit/Hyperactivity Disorder fact sheet 19 5.8 Dyslexia fact sheet . 20 5.9 Dyscalculia fact sheet 21 6 Classification of usage needs when using mobile ICT . 21 6.1 Introduction 21 6.2 List of usage needs . 21 6.3 Attention-related usage needs 23 6.3.1 Introduction 23 6.3.2 Focu

12、sing attention: usage with limited ability to focus attention . 24 6.3.3 Directing attention: usage with limited ability to direct attention 24 6.3.4 Shifting attention: usage with limited ability to shift attention 24 6.4 Reading-related usage needs 25 6.4.1 Introduction 25 6.4.2 Reading: usage wit

13、h no ability to read . 26 6.4.3 Recognising written language: usage with limited ability to recognize written language 26 6.4.4 Comprehending written language: usage with limited ability to comprehend written language 26 6.5 Writing-related usage needs . 27 6.5.1 Introduction 27 6.5.2 Writing: usage

14、 with no ability to write . 28 6.5.3 Writing correctly: usage with limited ability to correctly write words and use punctuation 28 6.5.4 Producing written language: usage with limited ability to produce written language 28 6.6 Calculating-related usage needs . 29 6.6.1 Introduction 29 6.6.2 Calculat

15、ing: usage with no ability to calculate . 30 6.6.3 Understanding simple maths: usage with limited ability to understand simple mathematical concepts 30 6.7 Decision making-related usage needs 30 6.7.1 Introduction 30 6.7.2 Making choices: usage with limited ability to make a choice among options 31

16、6.7.3 Interpreting effects of choices: usage with limited ability to interpret the effects of choices taken . 32 6.8 Usage needs related to undertaking tasks 32 6.8.1 Introduction 32 6.8.2 Initiating a task: usage with limited ability to initiate a task 37 ETSI ETSI TR 103 349 V1.1.1 (2016-12) 4 6.8

17、.3 Organising for a task: usage with limited ability to get organised time for a task . 37 6.8.4 Carrying out a task: usage with limited ability to carry out a task . 37 6.8.5 Completing a task: usage with limited ability to complete a task 38 6.8.6 Managing time: usage with limited ability to manag

18、e time . 38 6.8.7 Adapting to time demands: usage with limited ability to adapt to time related events and tasks . 38 6.9 Usage needs related to receiving speech 39 6.9.1 Introduction 39 6.9.2 Receiving spoken language: usage with no ability to receive spoken language . 39 6.9.3 Understanding spoken

19、 language: usage with limited ability to understand spoken language 40 6.10 Usage needs related to receiving non-verbal messages . 40 6.10.1 Introduction 40 6.10.2 Understanding body gestures: usage with limited or no ability to understand body gestures 41 6.10.3 Understanding symbols: usage with li

20、mited or no ability to understand symbols . 41 6.10.4 Understanding drawings and photographs: usage with limited or no ability to understand drawings and photographs . 42 6.11 Usage needs related to speaking 42 6.11.1 Introduction 42 6.11.2 Speaking: usage with limited or no ability to speak . 42 6.

21、12 Usage needs related to producing non-verbal messages 43 6.12.1 Introduction 43 6.12.2 Producing gestures: usage with limited or no ability to produce gestures 43 6.13 Usage needs related to memory . 44 6.13.1 Introduction 44 6.13.2 Recalling from short-term memory: usage with limited ability to p

22、roduce short-term memory 45 6.13.3 Recalling from long-term memory: usage with limited long-term memory. 45 6.14 Usage needs related to using communication devices and techniques. 45 Annex A: ICF-related cognitive activities and functions . 47 A.1 Introduction 47 A.2 Cognitive-related activities 47

23、A.2.1 Introduction 47 A.2.2 Learning and applying knowledge . 47 A.2.3 General tasks and demands 48 A.2.4 Communication 49 A.3 Cognitive-related functions 50 A.3.1 Introduction 50 A.3.2 Global mental functions . 50 A.3.3 Specific mental functions . 51 Annex B: Bibliography . 53 History 54 ETSI ETSI

24、TR 103 349 V1.1.1 (2016-12) 5 Intellectual Property Rights IPRs essential or potentially essential to the present document may have been declared to ETSI. The information pertaining to these essential IPRs, if any, is publicly available for ETSI members and non-members, and can be found in ETSI SR 0

25、00 314: “Intellectual Property Rights (IPRs); Essential, or potentially Essential, IPRs notified to ETSI in respect of ETSI standards“, which is available from the ETSI Secretariat. Latest updates are available on the ETSI Web server (https:/ipr.etsi.org/). Pursuant to the ETSI IPR Policy, no invest

26、igation, including IPR searches, has been carried out by ETSI. No guarantee can be given as to the existence of other IPRs not referenced in ETSI SR 000 314 (or the updates on the ETSI Web server) which are, or may be, or may become, essential to the present document. Foreword This Technical Report

27、(TR) has been produced by ETSI Technical Committee Human Factors (HF). Modal verbs terminology In the present document “should“, “should not“, “may“, “need not“, “will“, “will not“, “can“ and “cannot“ are to be interpreted as described in clause 3.2 of the ETSI Drafting Rules (Verbal forms for the e

28、xpression of provisions). “must“ and “must not“ are NOT allowed in ETSI deliverables except when used in direct citation. Introduction and how to use the present document Individuals with cognitive impairments can benefit significantly with the proper use of ICT mobile devices; however, they can fac

29、e many challenges when using mobile ICT devices and their applications. Although there are significant publications (from standardisation bodies as well as from published research) that examine the functional needs of people with physical and sensory impairments on the use of Mobile ICT, there is ve

30、ry limited relevant work on the needs of people with cognitive impairments. In this respect, the present document aims to describe the functional needs of people with limited cognitive, language and learning abilities in effectively using mobile ICT devices. Research studies and scientific papers al

31、ong with familiarisation with the cognitive impairments form the basis for identifying relevant usage needs. The present document contains design guidelines for mobile devices and applications that will enable persons with limited cognitive, language and learning abilities (e.g. people with age-rela

32、ted cognitive impairments) to have an improved user experience when using mobile ICT devices and applications. The usage needs in the present document complement already identified usage needs such as those in documents in the references clause. The present document supplements ETSI EG 203 350: “Gui

33、delines for the design of mobile ICT devices and their related applications for people with cognitive disabilities“ i.1 that contains design guidelines for mobile devices and applications that will enable persons with cognitive impairments to have an improved user experience when using mobile ICT de

34、vices and applications. ETSI ETSI TR 103 349 V1.1.1 (2016-12) 6 1 Scope The present document contains a classification and analysis of usage needs of persons with limited cognitive, language and learning abilities (generically and historically referred to as “cognitive impairments“). It describes th

35、eir functional needs for an improved user experience when using mobile ICT devices and applications. The present document is the basis for the development of design guidelines for mobile ICT devices and applications ETSI EG 203 350: “Human Factors (HF); Guidelines for the design of mobile ICT device

36、s and their related applications for people with cognitive disabilities“ i.1 that enables people with cognitive impairments to obtain the maximum benefit from the use of mobile ICT. 2 References 2.1 Normative references Normative references are not applicable in the present document. 2.2 Informative

37、 references References are either specific (identified by date of publication and/or edition number or version number) or non-specific. For specific references, only the cited version applies. For non-specific references, the latest version of the referenced document (including any amendments) appli

38、es. NOTE: While any hyperlinks included in this clause were valid at the time of publication, ETSI cannot guarantee their long term validity. The following referenced documents are not necessary for the application of the present document but they assist the user with regard to a particular subject

39、area. i.1 ETSI EG 203 350: “Human Factors (HF); Guidelines for the design of mobile ICT devices and their related applications for people with cognitive disabilities“. i.2 Alzheimer Disease, National Institute on Aging, Alzheimers Disease Education and Referral Center. NOTE: Available at www.nia.nih

40、.gov/alzheimers/publication/alzheimers-disease-fact-sheet. i.3 Alzheimers Association. (2014). 2014 Alzheimers disease facts and figures. Alzheimers Rizzolo, M.; Thompson, M.; Bell, R. Emerging Technologies and Cognitive Disability. Journal of Special Education Technology, 19 (4), 2004. pp. 49-56. i

41、.10 Blte, S., de Schipper, E., Robison, J. E., Wong, V. C.N., Selb, M., Singhal, N., de Vries, P. J. and Zwaigenbaum, L. (2014), Classification of Functioning and Impairment: The Development of ICF Core Sets for Autism Spectrum Disorder. Autism Res, 7: 167-172. doi: 10.1002/aur.1335. i.11 Burke, M.

42、(2013). Development of a core set for aphasia using the International Classification of Functioning, Disability and Health (ICF) (Order No. 1541098). Available from ProQuest Dissertations Definitions, abbreviations and symbols“. i.15 Gan, S. M., Tung, L. C., Yeh, C. H., Chang, H. Y., While this roug

43、h estimate provides a wide range and is subject to incomplete ascertainment, this would still mean that there are an estimated 200 million people with intellectual disability in the world. Sources: i.35 and i.36 Potential Use and Benefits Persons with intellectual disability may be severely limited

44、in their cognitive abilities and the complexity the commercial off-the-shelve products may well be beyond their reach. The chances of beneficial experiences may be bigger with dedicated devices and services / applications. Persons with intellectual disability benefit from using mobile technologies,

45、e.g. for getting reminded of regular or special events or for leading them home if they get lost. Simpler functions and use of pictures in the use of mobile devices can improve the use of mobile devices by people with intellectual disabilities. Mobile technology may also support caregivers. Related

46、ICF Activities and Participation i.35 and i.26 Learning and Applying knowledge: d160 Focusing attention, d163 Thinking, d166 Reading. General Tasks and demands: d2401 Handling stress, d2402 Handling crisis. Communication: d310 Communicating with - receiving - spoken messages, d315 Communicating with

47、 - receiving - nonverbal messages, d3150 Communicating with - receiving - body gestures, d325 Communicating with - receiving - written messages, d330 Speaking, d335 producing nonverbal messages, d3350 Producing body language, d3500 Starting a conversation, d3501 Sustaining a conversation, d3502 Endi

48、ng a conversation, d3503 Conversing with one person, d3504 Conversing with many people, d3601 Using writing machines. Additional ICF Body Functions for complimenting ICF Activities i.35 Mental Functions: b1400 Sustaining attention, b1401 Shifting attention, b1402 Dividing attention, b1403 Sharing at

49、tention, b1440 Short-term memory. NOTE: Better use the DSM-5 Classification that is Intellectual Disabilities (33) Q90 Down syndrome. ETSI ETSI TR 103 349 V1.1.1 (2016-12) 15 5.4 Aphasia fact sheet Table 3: Aphasia fact sheet Name of disorder Aphasia DSM-5 Classification i.4 Communication Disorder (41) / Language Disorder (315.39) ICD-10 Classification i.17 F80 Specific development disorders of speech and language Description Aphasia is a disorder that results from damage to portions of the brain that are responsible for language. The disorde