EN 13549-2001 en Cleaning Services - Basic Requirements and Recommendations for Quality Measuring Systems《清洁服务 质量度量系统的基本要求和推荐方法》.pdf

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1、BRITISH STANDARD a Cleaning services - Basic requirements and recommendations for quality measuring systems 0 a The European Standard EN 13549:2001 has the status of a British Standard ICs 03.080.30 BS EN 13549:2001 a NO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAW BS EN 13549

2、:ZOOl Amd. No. National foreword Date Comments This British Standard, having been prepared under the direction of the Management Systems Sector Committee, was published under the authority of the Standards Committee and comes into effect on 15 July 2001 This British Standard is the official English

3、language version of EN 13549:2001. The UK participation in its preparation was entrusted to Technical Committee SVS/5, Cleaning services, which has the responsibility to: - - aid enquirers to understand the text; present to the responsible European committee any enquiries on the interpretation, or p

4、roposals for change, and keep the UK interests informed; monitor related international and European developments and promulgate them in the UK. - A list of organizations represented on this committee can be obtained on request to its secretary. Additional information A handbook, HB 10192, Guide to B

5、S EN 13549, Cleaning services -Basic requirements and recommendations for quality measuring systems, will be available to complement BS EN 13549. Cross-references The British Standards which implement international or European publications referred to in this document may be found in the BSI Standar

6、ds Catalogue under the section entitled “International Standards Correspondence Index”, or by using the “Find facility of the BSI Standards Electronic Catalogue. A British Standard does not purport to include all the necessary provisions of a contract. Users of British Standards are responsible for

7、their correct application. Compliance with a British Standard does not of itself confer immunity from legal obligations. Summary of pages This document comprises a front cover, an inside front cover, the EN title page, pages 2 to 23 and a back cover. The BSI copyright date displayed in this document

8、 indicates when the document was last issued. Amendments issued since publication O BSI 07-2001 ISBN O 580 38016 5 EUROPEAN STANDARD EN 13549 NORME EUROPENNE EUROPISCHE NORM May 2001 ICs 03.080.30 English version Cleaning services - Basic requirements and recommendations for quality measuring system

9、s Services de nettoyage - Exigences et recommandations fondamentales pour les systmes de mesurage de la qualit Reinigungsdienstleistungen - Grundanforderungen und Empfehlungen fr Qualittsmesssysteme 0 This European Standard was approved by CEN on 19 April 2001. CEN members are bound to comply with t

10、he CENICENELEC Intemal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the Management Centre or

11、to any CEN member. This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the Management Centre has the same status as the official versions

12、. CEN members are the national standards bodies of Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Noway, Portugal, Spain, Sweden, Switzerland and United Kingdom. EUROPEAN COMMIlTEE FOR STANDARDIZATION EUROPISCHES KOMITEE

13、 FUR NORMUNG COMITE EUROPBEN DE NORMALISATION Management Centre: rue de Stassart, 36 8-1050 Brussels 0 0 2001 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 13549:2001 E Page 2 EN 13549:2001 Contents Page Foreword . 3 Introduction

14、 3 1 Scope 4 2 Normative references 4 3 Terms and definitions 4 4 Requirements . 7 4.1 Conditions 7 4.2 Inspection 7 4.2.1 Items of inspection 7 4.2.2 Criteria 7 4.2.3 Procedures for inspection 7 4.2.5 Conclusion and reporting 8 4.3 Sampling 8 4.3.1 Method of sampling . 8 4.3.2 Sample size 8 4.3.3 P

15、robability . 8 4.4 Average outgoing quality . 8 5 Recommendations . 9 5.1 Quality levels . 9 5.2 Understandability 9 5.3 Operating costs . 9 5.4 Objective methods of measurement . 9 5.6 Range of application 9 5.7 Cleaning related services 9 5.8 Periodic work . 10 5.9 Corrective actions 10 5.10 Examp

16、les of items . 10 5.1 1 Stratification . 10 5.12 Minimum sample size 10 5.1 3 Mode of operation 10 5.14 Specific circumstances of operation 10 Annex A (informative) Probabilities in acceptance sampling 11 Annex B (informative) Understandability 12 Annex C (informative) Sample size tables and conform

17、ity index tables 14 Bibliography . 23 . 0 4.2.4 Moment of inspection 7 5.5 Sample inspection . 9 O BSI 07-2001 Page 3 EN 13549:2001 Foreword This European Standard has been prepared by Technical Committee CEN/TC 328, Standard measuring system for cleaning performance, the Secretariat of which is hel

18、d by NEN. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by November 2001, and conflicting national standards shall be withdrawn at the latest by November 2001. According to the CENKENELEC Internal

19、Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and

20、the United Kingdom. The annexes A, B and C are informative. Introduction 0 With the help of a good control system cleaning services can be inspected for quality. This immediately creates questions of what should be inspected, how inspections should be carried out, and what measurement criteria shoul

21、d be used. There has been, until now, no comprehensive view taken of the measuring devices and systems available that can be used easily in the work place for inspecting cleaning service activities and providing an objective view of the results achieved. That is the purpose of this framework model f

22、or quality measuring systems. It provides a template of acknowledged best practice within which locally or nationally acceptable systems can continue to be used and developed. This is the best way to proceed as the work of the Technical Committee has established the existence of a wide range of qual

23、ity control systems for cleaning with a variety of features. These have been developed in - response to specific needs or to fit local regulations and laws; in some cases they have a long history of successful use. With the help of this standardized framework model, all systems can be helped towards

24、 greater objectivity and completeness. O O BSI 07-2001 Page 4 EN 13549:2001 1 Scope This standard provides basic requirements and recommendations for quality measurement systems for cleaning performance. 2 Normative references This standard incorporates by dated or undated reference, provisions from

25、 other publications. These normative references are cited at the appropriate places in the text and the publications are listed hereafter. For dated references, subsequent amendments to or revisions of any of these publications apply to this European Standard only when incorporated in it by amendmen

26、t or revision. For undated references the latest edition of the publications referred to applies (including amendments). IS0 2859-1 :I 999, Sampling procedures for inspection by attributes - Part 1: Sampling schemes indexed by acceptance quality limit (AQL) for lot-by-lot inspection IS0 2859-2:1985,

27、 Sampling procedures for inspection by attributes - Part 2: Sampling plans indexed by limiting quality (LO) for isolated lot inspection IS0 3534-1 :I 993, Statistics - Vocabulary and symbols - Part 1: Probability and general statistical terms a IS0 3534-2:1993, Statistics - Vocabulary and symbols -

28、Part 2: Statistical quality control IS0 8402:1994, Quality management and quality assurance - Vocabulary 3 Terms and definitions For the purposes of this standard, the following terms and definitions apply: 3.1 quality measuring system inspection system designed to assess whether the services define

29、d and agreed between two parties meet the quality level that is intended to be present according to the requirements expressed explicitly or implicitly in that agreement NOTE In this standard hereafter the quality measuring system is referred to as “the system” 3.2 cleaning performance result of cle

30、aning services and cleaning related services according to requirements NOTE Cleaning services are cleaning activities of a cleaning operative. 3.3 specification document stating the requirements with which the service has to conform NOTE The specification is the part of a contract or service level a

31、greement, that will define the items covered by the system (see IS0 8402:1994, 3.14). e 3.4 item entity or surface (or groups of these) subject to cleaning and cleaning related services and to be inspected (in this standard further referred to as “item”) e NOTE When referring to sampling inspections

32、 an item is called a sampling unit. O BCI 07-2001 Page 5 EN 13549:2001 group of items located within a spatial unit 3.6 qualitative criterion stated characteristic result of a service required according to the specification 3.7 quantitative scale of judgment acceptance threshold for a qualitative cr

33、iterion based on its degree of absence or presence 3.8 acceptance quality limit (AQL) when a continuous series of lots is considered, the quality level which for the purposes of sampling inspection is the “worst tolerable product quality level“ (see IS0 2859-1:1999, 3.1.24) 3.9 average quality of ou

34、tgoing product, material or service, including all lots that have been considered (see IS0 2859-1:1999, 12.3) average outgoing quality (AOQ) 3.10 average outgoing quality limit (AOQL) when a continuing series of lots is considered, the quality level which for the total series of lots is the limit of

35、 a satisfactory average outgoing quality (see IS0 2859-1 :1999, 12.4) 3.1 1 normal inspection use of a sampling plan with an acceptance criterion that has been devised to secure the producer a high probability of acceptance when the process average of the lot is better than the acceptance quality li

36、mit (IS0 2859-1:1999, 3.1.20) 3.1 2 tightened inspection use of a sampling plan with an increased discriminatory ability than under a corresponding plan for normal inspection 3.1 3 reduced inspection use of a sampling plan with a reduced discriminatory ability than under a corresponding plan for nor

37、mal inspection 3.14 population totality of items under consideration (see IS0 3534-2:1993, 1.3.1) 3.1 5 subpopulation defined part of a population (see IS0 3534-1:1993, 2.5) O BCI 07-2001 Page 6 EN 13549:2001 3.16 lot definite quantity of some product, material or service, collected together and sub

38、mitted for examination (see IS0 3534-2:1993, 1.3.5) NOTE All areas composing all or part of one or more buildings, pieces of equipment or installations. 3.1 7 lot-size number of items in a lot (see IS0 3534-2:1993, 1.3.6) 3.18 sampling inspection inspection of selected items in the group under consi

39、deration NOTE Sampling inspection also refers to whole-lot inspections. 3.19 simple random sample sample of n sampling units taken from a population in such a way that all possible combinations of n sampling units have the same probability of being taken (see IS0 3534-1 :I 993,4.9) 3.20 cluster samp

40、ling method of sampling in which the population is divided into mutually exclusive and exhaustive aggregates (or clusters) of sampling units related in a certain manner (see IS0 3534-1:1993, 4.18) NOTE A sample of these clusters is taken at random and all sampling units which constitute them are inc

41、luded in the sample. EXAMPLE When selecting items for inspection a number of areas may be chosen. It is called cluster sampling when all the items within these areas are inspected 3.21 stratified sampling in a population which can be divided into different mutually exclusive and exhaustive subpopula

42、tions (called strata), sampling carried out in such a way that specified proportions of the sample are drawn from the different strata and each stratum is sampled with at least one sampling unit (see IS0 3534-1:1993,4.14) EXAMPLE When for example a random sample of 20 rooms is needed in a building w

43、ith 10 floors, it is called stratification if the building would be divided in clearly defined parts like one stratum per floor. This would in this example lead to randomly selecting two rooms per floor. O BSI 07-2001 Page 7 EN 13549:2001 4 Requirements 4.1 Conditions 4.1.1 The system shall specify

44、what limitations exist onthe kind of service and locations to which it is applicable. 4.1.2 The system shall specify what it covers in the way of cleaning related services. 4.1.3 The system shall provide guidelines to specify one or more levels of quality. 4.1.4 The system shall provide an evaluatio

45、n plan for all types of inspection within the system. 4.1.5 The system shall provide guidelines to specify categories of areas or items (e. g. offices and sanitary). NOTE When referring to sample inspections these categories are called subpopulations. 4.2 Inspection a 4.2.1 Items of inspection 4.2.1

46、.1 Items within the system shall be clearly identified and defined. 4.2.1.2 The system shall give guidelines on how a list of items for inspection shall be made up. NOTE This list itself could be all items which are covered by the specification; or it could be a list of items which are excluded by t

47、he specification. 4.2.2 Criteria 4.2.2.1 The system shall specify for each item what are the qualitative criteria to be employed in inspection. The system shall specify for each qualitative criterion a quantitative scale of judgment. NOTE For visual inspection the quantitative scale of judgment may

48、be the definition of a single threshold level. 4.2.2.2 When the system uses the weighting of items it shall specify guidelines for the correct evaluation of the result. 4.2.3 Procedures for inspection 4.2.3.1 The system shall specify how each qualitative criterion shall be measured, primarily by vis

49、ual inspection. 4.2.3.2 If instruments are to be used, the system shall specify the type of instrument, its method of use and the requirements to ensure that its readings remain consistent. 4.2.3.3 If an item is inspected partially this shall be specified within the system. 4.2.4 Moment of inspection 4.2.4.1 The system shall define how the accuracy of observation is to be secured through the timing of inspections. 4.2.4.2 The system shall define suitable criteria in relation to the timing of inspection (i. e. regardless of the timing of cleaning operations, following completion of