banzhang.ppt

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1、banzhang,Course Outline,English for International Tourism is designed for people who need toimprove their English in hotel or tourism industries.Course Syllabus: - based on topic areas and professional skills-incorporate a related comprehensive grammar and vocabulary-speaking,listening, reading and

2、writingAssessment 60%-individual work (new words, English guide presentation. ) http:/ work and presentation (20%)Final Exam 60%,Unit 1 Career in tourism,Objectives,Review how to write a cover letterReview of interview procedureVocabulary of jobs and duties,Job in tourism,airline （航空公司）car hire （租车业

3、务）ferry and cruise companies （轮渡公司）hotels and other accommodation (住宿）catering (公共饮食业),What do you think is a good job?,A chance to travel teamwork Flexible working hours Job stability Responsibility for other staff,Friendly colleagues A good salary Long holiday Opportunity to meet people Benefits (

4、commission, cheap holidays),Issues basically and mostly concerned about,StabilitySalarycommission,reading,Which job do you find the most attractive to you? Why?Conference event coordinator 会议事务统筹人 Night auditor 夜审计员 Travel sales consultant 旅行推销顾问 Resort reps 度假胜地代表,Conference event coordinator,Night

5、 auditor,Be skilled at +verb+-ing 对某事很熟练,Travel sales consultant,IT skillsinformation technology/ computer skills numeracy: 计算能力 Package tours: 包价旅游，旅行团 Outgoing personality: 外向的性格,Resort reps,Conference Event coordinatorNight AuditorTravel Sales ConsultantResort Representative,listen to Louisa Smit

6、h talk about her job and decide which of the jobs she does,How did she get her present job?She saw an advert for the job in a travel magazine which she got when she booked a holiday. What does she do when she works upstairs?Answers questions on the phone from new and existing clients, deal with peop

7、le who have made appointments and people off the street who have queries. Who does she deal with when she works downstairs?People who have an appointment or come in off the street. What kind of questions do people ask her? People ask her about flights, prices and whether. What questions does she ask

8、 customers?How long do you want to go away for? how much money do you want to spend? What questions do people ask her at parties?Do you travel free? What countries do you go to go holiday? Which countries has she been to this year?Malaysia and Boston (USA),speaking,Pair work Find out the following i

9、nformation from your partnerdate of birth place of birth work experience languages Places visited Professional skills Hobbies ambitions,What is CV?,It is called a resume in US English. curriculum vitae: a summary of your academic and work history (履历、简历),What makes a good CV?,It is divided into clea

10、r headings, includes information on topics, shows how you meet the criteria for the job and is well-presented.,How long should it be?,No more than two sides of A4 paper,What should it contain,Personal information and a photo (depending on the company), your education and qualifications, professional

11、 skills and interests.,listening,A CV should be no longer than two pages. You should always exclude a photograph. You put the most recent experience first. You should write in full sentences. An employer is not interested in your hobbies and interests. You should adapt your CV to the job description

12、. You should use good quality stationery. You should make sure there are no grammar and spelling mistakes.,Michael Blancs CV,1. how does he describe his qualifications in English?Equivalent of British A levels, specializing in economic subjects, vocational training in Leisure and Tourism. 2. in what

13、 sector of the tourism industry has he worked?Hotels. 3. what experience has he had?Night auditor and assistant manager.,Action Verbs,How to use action verbs in resume and cover letter benefit statements This is VERY important. Use this format: Action verb - Tell what you did - State the result (cos

14、t savings, increased sales, etc.). Examples: Boost room occupancy to 100% for the hotel in one year.,The baccalaurat often known in France colloquially as le bac, is an academic qualification which French and international students take at the end of the lyce (secondary or high school).It was invent

15、ed under Napoleon I in 1808. It is the main diploma required to pursue university studies.,Cover letter (求职信),Type your letter of application Use interesting colored paper Write at least two pages Repeat what is already on your CV Point out professional skills that you have acquired Emphasize how yo

16、u believe you meet the employers needs,interview,Interviewing procedure: read the candidates CV and cover letter before the interview Welcome the candidate and put him/her at ease Start with some small talk about a subject of interest to you both Give the candidate some brief information about Globa

17、l Tours Ask the candidate questions about recent experience and qualifications Find out about the candidates strengths/weaknesses/motivations Allow opportunities for the candidate to ask you questions Thank the candidate and say when you will contact him/her,Interview questions,Can you tell me about

18、 yourself? What are your strong/ weak points? Why do you want to work in the travel industry? Do you have any previous work experience? What do you see yourself doing five years from now? What kind of salary are you looking for? When would you be willing to start?,Choosing the best candidate,Tour Gu

19、ide Supervisor Immediate full-time opening for Tour Guide supervisorDuties include organising daily tours, conducting tours and supervising tour guides. Must be clear and effective speaker, have strong interpersonal and organisational skills and enjoy working with the public.Language preferable.Mini

20、mum 2 years experience in the visitor industry.Attractive salary.,EDINBURGH CASTLE,Task 1: read the interview notes for candidate A/B/C, discuss the positive and negative aspects of that candidate. Task 2: after the regroup, please describe your candidate in the group, then compare the three candida

21、tes, choosing one of the three for the job. Task 3: each group presents and justifies its decision to the class.,Choosing the best candidate,Self Career Planning,Project,（1）我是谁 （2）我想做什么 （3）我会做什么 （4）环境支持或允许做什么 （5）我的职业与生活规划是什么,一，职业生涯自我规划五步法:,二、职业生涯规划内容,1、人生座右铭 2、自我评估（优缺点） 3、未来职业的选择 4、职业环境的分析 5、设定职业生涯目

22、标（大学期间）,airlines,Flight attendant/ stewardess(空姐） check-in clerk pilot,Car hire,Customer service representative（客服代表)rental location manager（租赁地经理） reservations agent（预定代理商） travel trade manager (responsible for partner relationships with business and leisure travel agencies),Ferry and cruise compan

23、ies,Cruise director, purser （主计官）(responsible for financial matters and passenger care) cabin/chief steward （船舱管理员）(looks after passengers requirements e.g. room service and porter duties) food and beverage manager, entertainments manager.,Hotels and accommodation,Manager Housekeeper Receptionist co

24、ncierge (deals with guests needs and special requests, e.g. onward travel arrangements).,catering,Waiter Chef Cook food and beverage manager sous chef kitchen assistant bartender.,Homework (prepare an exercise book),Words: airline （航空公司）car hire （租车业务）ferry and cruise companies （轮渡公司）hotels and other accommodation (住宿）catering (公共饮食业) Resort Be skilled at CV Cover letter Education and qualification Professional skill Emergency Room occupancy Individual holiday Package tour,Guide presentation http:/