ITU-T D 170 SUPP 1-2010 Monthly telephone and telex accounts Supplement 1 C Dispute management guidelines (Study Group 3)《电话和电传的月结帐户 补充件1 纠纷管理指南 3号研究组》.pdf
《ITU-T D 170 SUPP 1-2010 Monthly telephone and telex accounts Supplement 1 C Dispute management guidelines (Study Group 3)《电话和电传的月结帐户 补充件1 纠纷管理指南 3号研究组》.pdf》由会员分享,可在线阅读,更多相关《ITU-T D 170 SUPP 1-2010 Monthly telephone and telex accounts Supplement 1 C Dispute management guidelines (Study Group 3)《电话和电传的月结帐户 补充件1 纠纷管理指南 3号研究组》.pdf(18页珍藏版)》请在麦多课文档分享上搜索。
1、 International Telecommunication Union ITU-T D.170TELECOMMUNICATION STANDARDIZATION SECTOR OF ITU Supplement 1(05/2010) SERIES D: GENERAL TARIFF PRINCIPLES General tariff principles Drawing up and exchange of international telephone and telex accounts Monthly telephone and telex accounts Supplement
2、1 Dispute management guidelinesRecommendation ITU-T D.170 Supplement 1 ITU-T D-SERIES RECOMMENDATIONS GENERAL TARIFF PRINCIPLES TERMS AND DEFINITIONS D.0 GENERAL TARIFF PRINCIPLES Private leased telecommunication facilities D.1D.9 Tariff principles applying to data communication services over dedica
3、ted public data networks D.10D.39 Charging and accounting in the international public telegram service D.40D.44 Charging and accounting in the international telemessage service D.45D.49 Principles applicable to GII-Internet D.50D.59 Charging and accounting in the international telex service D.60D.69
4、 Charging and accounting in the international facsimile service D.70D.75 Charging and accounting in the international videotex service D.76D.79 Charging and accounting in the international phototelegraph service D.80D.89 Charging and accounting in the mobile services D.90D.99 Charging and accounting
5、 in the international telephone service D.100D.159 Drawing up and exchange of international telephone and telex accounts D.160D.179International sound- and television-programme transmissions D.180D.184 Charging and accounting for international satellite services D.185D.189 Transmission of monthly in
6、ternational accounting information D.190D.191 Service and privilege telecommunications D.192D.195 Settlement of international telecommunication balances of accounts D.196D.209 Charging and accounting principles for international telecommunication services provided over the ISDN D.210D.269 Charging a
7、nd accounting principles for next generation networks (NGN) D.270D.279 Charging and accounting principles for universal personal telecommunication D.280D.284 Charging and accounting principles for intelligent network supported services D.285D.299 RECOMMENDATIONS FOR REGIONAL APPLICATION Recommendati
8、ons applicable in Europe and the Mediterranean Basin D.300D.399 Recommendations applicable in Latin America D.400D.499 Recommendations applicable in Asia and Oceania D.500D.599 Recommendations applicable to the African Region D.600D.699 For further details, please refer to the list of ITU-T Recommen
9、dations. Rec. ITU-T D.170/Suppl.1 (05/2010) i Recommendation ITU-T D.170 Monthly telephone and telex accounts Supplement 1 Dispute management guidelines Summary This supplement is intended to assist telecommunication carriers in the development of efficient processes that might be used to resolve di
10、sputes in international settlements. Before a dispute can be raised, parties should have agreed to a reconciliation or dispute criteria and such criteria should preferably be specified in the signed agreement or contract. The supplement is focused on revenue and costs assurance and it mitigates any
11、revenue and/or cost risk. It describes the details of the criteria which may be taken into consideration before raising and verification of any dispute, possible sources of dispute, and determination of validity of dispute or discrepancy. The supplement provides guidance on managing the resolution o
12、f disputes resulting from poor reference data maintenance (rate discrepancy, destination or dial code) and transactional data (recovery rate shortfall, volume discrepancy, time zone differences, calls crossing midnight and one month to the next, negative declarations, double counting, volume committ
13、ed agreements, reverse charged calls, call durations, etc.). It also describes a method of CDR exchange and comparison process and how to proceed with unresolved disputes. It is recognized that telecommunication carriers use their own procedures which depend upon internal processes, resources, knowl
14、edge, experiences and bilateral agreements with counterparts. Commercial arrangements typically determine venue and choice of law for dispute resolution, as well as any requirements for negotiation that must be exhausted before formal arbitration may commence. There are many existing mechanisms worl
15、dwide through which disputes arising in these commercial arrangements are settled. These existing mechanisms have usually operated successfully in the past and show no signs of failing to address current or anticipated connectivity issues. This supplement proposes a set of common practices and stand
16、ards that could be included in bilateral agreements between the partners. ii Rec. ITU-T D.170/Suppl.1 (05/2010) History Edition Recommendation Approval Study Group 1.0 ITU-T E.270 1972-12-15 2.0 ITU-T E.270 1976-10-08 3.0 ITU-T D.170/E.270 1980-11-21 4.0 ITU-T D.170/E.270 1984-10-19 5.0 ITU-T D.170/
17、E.270 1988-11-25 6.0 ITU-T D.170 1993-03-12 III 7.0 ITU-T D.170 1995-03-20 3 8.0 ITU-T D.170 1998-06-12 3 9.0 ITU-T D.170 2006-06-27 3 10.0 ITU-T D.170 2010-05-21 3 10.1 ITU-T D.170 Suppl.1 2010-05-21 3 10.2 ITU-T D.170 Suppl.2 2010-05-21 3 Rec. ITU-T D.170/Suppl.1 (05/2010) iii FOREWORD The Interna
18、tional Telecommunication Union (ITU) is the United Nations specialized agency in the field of telecommunications, information and communication technologies (ICTs). The ITU Telecommunication Standardization Sector (ITU-T) is a permanent organ of ITU. ITU-T is responsible for studying technical, oper
19、ating and tariff questions and issuing Recommendations on them with a view to standardizing telecommunications on a worldwide basis. The World Telecommunication Standardization Assembly (WTSA), which meets every four years, establishes the topics for study by the ITU-T study groups which, in turn, p
20、roduce Recommendations on these topics. The approval of ITU-T Recommendations is covered by the procedure laid down in WTSA Resolution 1. In some areas of information technology which fall within ITU-Ts purview, the necessary standards are prepared on a collaborative basis with ISO and IEC. NOTE In
21、this publication, the expression “Administration“ is used for conciseness to indicate both a telecommunication administration and a recognized operating agency. Compliance with this publication is voluntary. However, the publication may contain certain mandatory provisions (to ensure e.g., interoper
22、ability or applicability) and compliance with the publication is achieved when all of these mandatory provisions are met. The words “shall“ or some other obligatory language such as “must“ and the negative equivalents are used to express requirements. The use of such words does not suggest that comp
23、liance with the publication is required of any party. INTELLECTUAL PROPERTY RIGHTS ITU draws attention to the possibility that the practice or implementation of this publication may involve the use of a claimed Intellectual Property Right. ITU takes no position concerning the evidence, validity or a
24、pplicability of claimed Intellectual Property Rights, whether asserted by ITU members or others outside of the publication development process. As of the date of approval of this publication, ITU had not received notice of intellectual property, protected by patents, which may be required to impleme
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