ETSI EG 202 848-2011 Human Factors Inclusive eServices for all Optimizing the accessibility and the use of upcoming user-interaction technologies (V1 1 1)《人为因素(HF) 综合电子化服务 对即将使用的用户.pdf

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1、 ETSI EG 202 848 V1.1.1 (2011-02)ETSI Guide Human Factors;Inclusive eServices for all: Optimizing the accessibility andthe use of upcoming user-interaction technologiesETSI ETSI EG 202 848 V1.1.1 (2011-02)2Reference DEG/HF-00109 Keywords Design for All, accessibility, user, interface, interaction ET

2、SI 650 Route des Lucioles F-06921 Sophia Antipolis Cedex - FRANCE Tel.: +33 4 92 94 42 00 Fax: +33 4 93 65 47 16 Siret N 348 623 562 00017 - NAF 742 C Association but non lucratif enregistre la Sous-Prfecture de Grasse (06) N 7803/88 Important notice Individual copies of the present document can be

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4、rence shall be the printing on ETSI printers of the PDF version kept on a specific network drive within ETSI Secretariat. Users of the present document should be aware that the document may be subject to revision or change of status. Information on the current status of this and other ETSI documents

5、 is available at http:/portal.etsi.org/tb/status/status.asp If you find errors in the present document, please send your comment to one of the following services: http:/portal.etsi.org/chaircor/ETSI_support.asp Copyright Notification No part may be reproduced except as authorized by written permissi

6、on. The copyright and the foregoing restriction extend to reproduction in all media. European Telecommunications Standards Institute 2011. All rights reserved. DECTTM, PLUGTESTSTM, UMTSTM, TIPHONTM, the TIPHON logo and the ETSI logo are Trade Marks of ETSI registered for the benefit of its Members.

7、3GPPTM is a Trade Mark of ETSI registered for the benefit of its Members and of the 3GPP Organizational Partners. LTE is a Trade Mark of ETSI currently being registered for the benefit of its Members and of the 3GPP Organizational Partners. GSM and the GSM logo are Trade Marks registered and owned b

8、y the GSM Association. ETSI ETSI EG 202 848 V1.1.1 (2011-02)3Contents Intellectual Property Rights 4g3Foreword . 4g3Introduction 4g31 Scope 6g32 References 6g32.1 Normative references . 7g32.2 Informative references 7g33 Definitions and abbreviations . 7g33.1 Definitions 7g33.2 Abbreviations . 8g34

9、Rationale . 9g35 Method . 10g36 Roadmaps of user interaction technologies 11g36.1 General . 11g36.1.1 Contents of the user interaction technology roadmaps . 11g36.1.2 Contents of the technology properties 12g36.1.3 Key Design for All solutions 12g36.2 Acoustic/audio input technologies roadmap . 14g3

10、6.3 Kinaesthetic input technologies roadmap . 29g36.4 Presence/location/proximity-based input technologies roadmap 41g36.5 Recognition/mood/activity-based input technologies roadmap 49g36.6 Smell-based input technologies roadmap . 65g36.7 Touch-based input technologies roadmaps . 68g36.8 Visual inpu

11、t technologies roadmap 80g36.9 Acoustic/audio output technologies roadmap . 85g36.10 Haptic/tactile output technologies roadmap . 101g36.11 Smell-based output technologies roadmap . 113g36.12 Taste-based output technologies roadmap 118g36.13 Visual output technologies roadmap 123g3Annex A: Alphabeti

12、c list of user interaction technologies 166g3Annex B: Bibliography 169g3History 172g3ETSI ETSI EG 202 848 V1.1.1 (2011-02)4Intellectual Property Rights IPRs essential or potentially essential to the present document may have been declared to ETSI. The information pertaining to these essential IPRs,

13、if any, is publicly available for ETSI members and non-members, and can be found in ETSI SR 000 314: “Intellectual Property Rights (IPRs); Essential, or potentially Essential, IPRs notified to ETSI in respect of ETSI standards“, which is available from the ETSI Secretariat. Latest updates are availa

14、ble on the ETSI Web server (http:/webapp.etsi.org/IPR/home.asp). Pursuant to the ETSI IPR Policy, no investigation, including IPR searches, has been carried out by ETSI. No guarantee can be given as to the existence of other IPRs not referenced in ETSI SR 000 314 (or the updates on the ETSI Web serv

15、er) which are, or may be, or may become, essential to the present document. Foreword This ETSI Guide (EG) has been produced by ETSI Technical Committee Human Factors (HF). Introduction Europe, as well as other economically developed areas, is facing a number of social and economic challenges includi

16、ng an ageing population and high expectations with regard to quality of life, in particular in healthcare, environmental and transportation concerns. These changes in society are also reflected in new requirements for products and services resulting from changing sensory, cognitive and physical abil

17、ities of their users. Experience shows a predominant pattern of products and services being offered that do not take sufficiently into account the needs of people with mild or severe impairments. This tendency contributes to create gaps between people with disabilities and the average population reg

18、arding the usage of Information and Communication Technologies (ICT). Two reasons for this state of affairs can be identified. First, companies do not see a business case in offering barrier-free products. Secondly, product and eService developers are often unaware of the requirements of customers w

19、ith impairments, neither are they familiar with appropriate design solutions that in many cases are not very demanding in terms of research and development (R ETSI ETSI EG 202 848 V1.1.1 (2011-02)5 the very high costs of having to retrospectively and rapidly re-engineer products in order to ensure t

20、hat they no longer exclude sectors of society that have already been alienated by previous versions of the product. Adopting the provisions in the present document may reduce the likelihood that device manufactures and eService providers become the subject of regulation. By doing so, they will be we

21、ll prepared to comply with any standards or regulation that may in the future be implemented to achieve an inclusive approach to private and public procurement. ETSI ETSI EG 202 848 V1.1.1 (2011-02)61 Scope The present document provides guidance for the user interaction design of telecommunication d

22、evices and services that are likely to become available for large-scale rollout to consumers in the next five to ten years. In particular, the document identifies provisions that have to be made in order to ensure that forthcoming interaction technologies deployed in devices and services will be usa

23、ble by all users including older people and/or people with disabilities. The present document lists user interaction technologies likely to be employed in future devices and services in the form of a technology roadmap. For each identified technology, key characteristics specified include: user requ

24、irements impacted by the technology; benefits and accessibility barriers that will result from deployment; solutions related to accessibility barriers (both those benefiting disabled users only as well as those being useful for all users in different contexts). Measures are identified that need to b

25、e addressed prior to the large-scale implementation of those technologies in order to ensure their usability by users with the widest range of characteristics. Within the scope of the document are those interaction technologies that are likely to be used in information and communication products and

26、 services and are likely to achieve a mass-market breakthrough between 2010 and 2020. Interaction technologies that are exclusively used in: stand-alone, off-line products and services; assistive devices; safety and security-related products and services; are not within the scope of the present docu

27、ment, even though the guidelines may also apply to some of them. General user interface design issues (e.g. cognitive workload) that affect the usability and accessibility of user interfaces for eServices are also outside of the scope of the present document. The intended readers of the present docu

28、ment are the designers, manufacturers and suppliers of all ICT products and services that may use new user interaction technologies in their future offerings. Researchers benefit from the present document by integrating its findings into their research at a very early stage. It is expected that the

29、present document should be utilised in the earliest stages of the planning of a new product or eService to ensure that the measures proposed can be taken into account during all stages of the product design and implementation process. Such usage should ensure that the resulting product or eService i

30、s as barrier free in its design as possible. 2 References References are either specific (identified by date of publication and/or edition number or version number) or non-specific. For specific references, only the cited version applies. For non-specific references, the latest version of the refere

31、nce document (including any amendments) applies. Referenced documents which are not found to be publicly available in the expected location might be found at http:/docbox.etsi.org/Reference. NOTE: While any hyperlinks included in this clause were valid at the time of publication ETSI cannot guarante

32、e their long term validity. ETSI ETSI EG 202 848 V1.1.1 (2011-02)72.1 Normative references The following referenced documents are necessary for the application of the present document. Not applicable. 2.2 Informative references The following referenced documents are not necessary for the application

33、 of the present document but they assist the user with regard to a particular subject area. i.1 ETSI EG 202 116: “Human Factors (HF); Guidelines for ICT products and services; “Design for All“. i.2 ETSI TR 102 849: “Human Factors (HF); Inclusive eServices for all; Background analysis of future inter

34、action technologies and supporting information“. i.3 ISO TR 29138-1: “Information technology - Accessibility considerations for people with disabilities - Part 1: User needs summary“. i.4 ISO 9241-920: “Ergonomics of human-system interaction - Part 920: Guidance on tactile and haptic interactions“.

35、i.5 The Center for Universal Design, NC State University. NOTE: Available at http:/www.design.ncsu.edu/cud/about_ud/udprinciplestext.htm. i.6 ISO 9241-20: “Ergonomics of human-system interaction. Accessibility guidelines for information/communication technology (ICT) equipment and services“. i.7 ETS

36、I EG 202 417: “Human Factors (HF); User education guidelines for mobile terminals and services“. i.8 ETSI TR 102 068: “Human Factors (HF); Requirements for assistive technology devices in ICT“. i.9 ETSI ES 202 076: “Human Factors (HF); User Interfaces; Generic spoken command vocabulary for ICT devic

37、es and services“. 3 Definitions and abbreviations 3.1 Definitions For the purposes of the present document, the following terms and definitions apply: augmented reality: augmented reality displays are those in which the image is of a primarily real environment, which is enhanced, or augmented, with

38、computer-generated imagery NOTE: More generally, augmented reality can be defined as any media that is specific to users location or context, which is displayed in order to augment or enhance users specific reality. Design for All: design of products to be accessible and usable by all people, to the

39、 greatest extent possible, without the need for specialized adaptation eService: See service. eService cluster: collection of multiple (electronic) services aggregating into one (joint, often more abstract) eService haptic: passive perception through the sense of touch ETSI ETSI EG 202 848 V1.1.1 (2

40、011-02)8input modality: sense or channel through which a human can receive the output of an ICT device or service EXAMPLE: Visual modality. interaction modality: input modality or output modality interaction technology: See user interaction technology. modality: See sensory modality. multimodal: rel

41、ating to multiple input modalities and/or output modalities multimodality: simultaneous support of multiple input modalities and/or output modalities output modality: channel through which a sensor, device or service can receive the input from the human EXAMPLE: Kinaesthetic modality. sensory modali

42、ty: sense or channel through which a human can send input to or receive output from an ICT device or service EXAMPLE: Kinaesthetic modality. service: complete capability, including terminal equipment functions, for communication between users, systems and applications, according to agreed protocols

43、tactile: perception through the sense of touch while actively moving parts of the body user interaction technology: any instrument, equipment or technical system enabling a user to interactively communicate with a device or service user interface: physical and logical interface through which a user

44、communicates with a device or service 3.2 Abbreviations For the purposes of the present document, the following abbreviations apply: AAC Augmented and Alternative Communication ADC Analogue-to-Digital Converter AEC Acoustic Echo Cancellation AR Augmented Reality AT Assistive Technology AVSR Audio-Vi

45、sual Speech Recognition BSS Blind Source Separation CSCW Computer Supported Co-operative Work DOF Degrees of Freedom DSR Distributed Speech Recognition DTW Dynamic Time Warping DVB-S Digital Video Broadcasting, Satellite television DVD Digital Versatile Disk (also known as digital video disk) DVDD D

46、irect Volume Display Devices FOV Field Of View GPS Global Positioning System GUI Graphical User Interface HD High Definition HDTV High Definition Television HMD Head-Mounted DisplaysHRTF Head-Related Transfer Function HUD Head-Up Displays ICT Information and Communication Technologies IR Infrared LC

47、D Liquid Crystal Display LED Light-emitting diode MEMS Micro-Electromechanical Systems ETSI ETSI EG 202 848 V1.1.1 (2011-02)9NFC Near Field Communication (wireless) NGN Next Generation Network OIV Obscured Information Visualization OLED Organic Light Emitting Diode PC Personal Computer PDF Portable

48、Document Format PIR Passive Infrared Sensor QoS Quality of Service R - be poorly met; - be partially met (when other common alternative technologies fail to meet the requirement); - be fully met (when other common alternative technologies fail to meet the requirement well or at all). Accessibility b

49、arriers Potential characteristics of the technology that create obstacles for older people or people with disabilities, or for all users in certain contexts of use. Solutions related to accessibility barriers Any solutions to the accessibility barriers identified above (wherever meaningful, this also addresses the “unmet“ or “poorly met“ user requirements identified above). Cultural issues Potential positive or negative issues when the technology is used by people from different cultural backgrounds or when the product is used in particular