EN ISO IEC TR 25060-2017 en Systems and software engineering - Systems and software product Quality Requirements and Evaluation (SQuaRE) - Common Industry Format (CIF) for usabilit.pdf

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1、Systems and software engineering - Systems and software product Quality Requirements and Evaluation (SQuaRE) - Common Industry Format (CIF) for usability: General framework for usability-related informationPD CEN ISO/IEC TR 25060:2017BSI Standards PublicationWB11885_BSI_StandardCovs_2013_AW.indd 1 1

2、5/05/2013 15:06TECHNICALREPORT RAPPORT TECHNIQUETECHNISCHER BERICHTCEN ISO/IEC TR 25060 April 2017ICS 35.080EnglishVersionSystems and software engineering - Systems and software product Quality Requirements and Evaluation (SQuaRE) - Common Industry Format (CIF) for usability: General framework for u

3、sability-related information (ISO/IEC TR 25060:2010)Ingnierie des systmes et du logiciel - Exigencesde qualit et valuation des systmes et du logiciel(SQuaRE) - Format industriel commun (CIF) pourlutilisabilit: Cadre gnral pour les informationsrelatives lutilisabilit (ISO/IEC TR 25060:2010)This Techn

4、ical Report wasapproved by CENon 3 April 2017. Ithas been drawn up by the Technical Committee CEN/TC 122.CEN members are the nationalstandards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Gre

5、ece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMIT EUROPEN DE NORMALISATIONEUROPISCHES KOMITEE FR NO

6、RMUNGCEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2017 CEN All rights of exploitation in any form and by any means reservedworldwide for CENnational Members.Ref. No. CEN ISO/IEC TR 25060:2017 ENational forewordThis Published Document is the UK implementation of CEN ISO/IEC TR 250

7、60:2017. It is identical to ISO/IEC TR 25060:2010. It supersedes PD ISO/IEC TR 25060:2010, which is withdrawn.The UK participation in its preparation was entrusted to Technical Committee PH/9, Applied ergonomics.A list of organizations represented on this committee can be obtained on request to its

8、secretary.This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. The British Standards Institution 2017 Published by BSI Standards Limited 2017ISBN 978 0 580 96785 6ICS 35.080Compliance with a British Standard canno

9、t confer immunity from legal obligations.This Published Document was published under the authority of the Standards Policy and Strategy Committee on 30 September 2017.Amendments/corrigenda issued since publicationDate Text affected30 September 2017 This corrigendum renumbers PD ISO/IEC TR 25060:2010

10、 as PD CEN ISO/IEC TR 25060:2017PUBLISHED DOCUMENTPD CEN ISO/IEC TR 25060:2017TECHNICAL REPORT RAPPORT TECHNIQUE TECHNISCHER BERICHT CEN ISO/IEC TR 25060 April 2017 ICS 35.080 English Version Systems and software engineering - Systems and software product Quality Requirements and Evaluation (SQuaRE)

11、 - Common Industry Format (CIF) for usability: General framework for usability-related information (ISO/IEC TR 25060:2010) Ingnierie des systmes et du logiciel - Exigences de qualit et valuation des systmes et du logiciel (SQuaRE) - Format industriel commun (CIF) pour lutilisabilit: Cadre gnral pour

12、 les informations relatives lutilisabilit (ISO/IEC TR 25060:2010) This Technical Report was approved by CEN on 3 April 2017. It has been drawn up by the Technical Committee CEN/TC 122. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denma

13、rk, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom. EUROPEAN CO

14、MMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2017 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. CEN ISO/IEC TR 25060:2017

15、EPD CEN ISO/IEC TR 25060:2017CEN ISO/IEC TR 25060:2017 (E) 3 European foreword The text of ISO/IEC TR 25060:2010 has been prepared by Technical Committee ISO/IEC JTC 1 “Information technology” of the International Organization for Standardization (ISO) and the International Electrotechnical Commissi

16、on (IEC) and has been taken over as CEN ISO/IEC TR 25060:2017 by Technical Committee CEN/TC 122 “Ergonomics” the secretariat of which is held by DIN. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be

17、held responsible for identifying any or all such patent rights. Endorsement notice The text of ISO/IEC TR 25060:2010 has been approved by CEN as CEN ISO/IEC TR 25060:2017 without any modification. ISO/IEC TR 25060:2010(E) ISO/IEC 2010 All rights reserved iiiContents Page Foreword iv Introduction.v 1

18、 Scope1 2 Terms and definitions .1 3 A general framework for usability-related information .5 3.1 Intended users and uses of usability-related information items5 3.2 Situations in which the information items apply .6 3.3 Process independence .7 3.4 Relationship to human-centred design (HCD) as descr

19、ibed in ISO 9241-210.7 3.5 Iteration and support for exploration 8 4 Usability-related information items .8 4.1 General .8 4.2 Context of use description .8 4.3 User needs report9 4.4 User requirements specification9 4.5 User interaction specification 10 4.6 User interface specification .11 4.7 Eval

20、uation report .11 4.8 Field data report 12 Annex A (informative) Intended users and uses of the usability-related information items 13 Bibliography21 PD CEN ISO/IEC TR 25060:2017ISO/IEC TR 25060:2010(E) ISO/IEC 2010 All rights reserved iiiContents Page Foreword iv Introduction.v 1 Scope1 2 Terms and

21、 definitions .1 3 A general framework for usability-related information .5 3.1 Intended users and uses of usability-related information items5 3.2 Situations in which the information items apply .6 3.3 Process independence .7 3.4 Relationship to human-centred design (HCD) as described in ISO 9241-21

22、0.7 3.5 Iteration and support for exploration 8 4 Usability-related information items .8 4.1 General .8 4.2 Context of use description .8 4.3 User needs report9 4.4 User requirements specification9 4.5 User interaction specification 10 4.6 User interface specification .11 4.7 Evaluation report .11 4

23、.8 Field data report 12 Annex A (informative) Intended users and uses of the usability-related information items 13 Bibliography21 PD CEN ISO/IEC TR 25060:2017ISO/IEC TR 25060:2010(E) iv ISO/IEC 2010 All rights reservedForeword ISO (the International Organization for Standardization) and IEC (the In

24、ternational Electrotechnical Commission) form the specialized system for worldwide standardization. National bodies that are members of ISO or IEC participate in the development of International Standards through technical committees established by the respective organization to deal with particular

25、 fields of technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international organizations, governmental and non-governmental, in liaison with ISO and IEC, also take part in the work. In the field of information technology, ISO and IEC have establishe

26、d a joint technical committee, ISO/IEC JTC 1. International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2. The main task of the joint technical committee is to prepare International Standards. Draft International Standards adopted by the joint technical c

27、ommittee are circulated to national bodies for voting. Publication as an International Standard requires approval by at least 75 % of the national bodies casting a vote. In exceptional circumstances, the joint technical committee may propose the publication of a Technical Report of one of the follow

28、ing types: type 1, when the required support cannot be obtained for the publication of an International Standard, despite repeated efforts; type 2, when the subject is still under technical development or where for any other reason there is the future but not immediate possibility of an agreement on

29、 an International Standard; type 3, when the joint technical committee has collected data of a different kind from that which is normally published as an International Standard (“state of the art”, for example). Technical Reports of types 1 and 2 are subject to review within three years of publicati

30、on, to decide whether they can be transformed into International Standards. Technical Reports of type 3 do not necessarily have to be reviewed until the data they provide are considered to be no longer valid or useful. Attention is drawn to the possibility that some of the elements of this document

31、may be the subject of patent rights. ISO and IEC shall not be held responsible for identifying any or all such patent rights. ISO/IEC TR 25060, which is a Technical Report of type 3, was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology, Subcommittee SC 7, Software and syst

32、ems engineering. PD CEN ISO/IEC TR 25060:2017ISO/IEC TR 25060:2010(E) ISO/IEC 2010 All rights reserved vIntroduction The purpose of this Technical Report is to define a framework and consistent terminology for the specification and evaluation of the usability of an interactive system. Specifying and

33、 evaluating usability will assist those developing and acquiring interactive systems. It describes a framework that defines a set of information items as part of a human-centred approach to the design of an interactive system. The framework is intended to assist in documenting and communicating usab

34、ility-related information through the system development life cycle. The human-centred design approach of ISO 9241-2101)is well established and focuses specifically on making systems usable. Usability can be achieved by applying human-centred design and testing throughout the life cycle. In order to

35、 enable a human-centred design approach to be adopted, it is important that all the relevant usability information items are identified and documented. This identification and documentation enables the usability of a system to be designed and tested. This framework forms the basis for a family of In

36、ternational Standards that will provide a Common Industry Format (CIF) for specific information items to be used as part of a human-centred approach to design of interactive systems. ISO/IEC 25062, which standardizes the types of information that are documented when providing a detailed report of th

37、e results of measuring effectiveness, efficiency and satisfaction, is the first specific International Standard in this family. The CIF for usability family is part of the SQuaRE series of International Standards (ISO/IEC 25000 to ISO/IEC 25099) on software product quality requirements and evaluatio

38、n. The scope of the CIF family covers systems rather than just software, so is broader than that of the current SQuaRE series. The CIF family of International Standards uses definitions (reproduced in Clause 2) that are consistent with ISO 9241 , as this is the terminology that is normally used for

39、this subject matter. In some cases these definitions differ from those in ISO/IEC 25000. To ensure that these information items can be used within the broadest range of process models and can be used in combination with other information items, the descriptions are given in the format defined in ISO

40、/IEC 15289 and ISO/IEC TR 15504-6. The information items for documenting usability-related information can be integrated in any process models. For the purpose of establishing process models, ISO/IEC TR 24774 and ISO/IEC 15504-2 specify the format and conformance requirements for process models, res

41、pectively. In addition, ISO/IEC 15289 defines the types and content of information items developed and used in process models for system and software life cycle management. ISO/IEC 15504-5 and ISO/IEC TR 15504-6 define work products, including information items, for the purpose of process capability

42、 assessment. Process models and associated information items for human-centred design of interactive systems are contained in ISO 9241-210 and ISO/PAS 18152, respectively. While this Technical Report focuses on information items needed as the basis for design and development of interactive systems,

43、the data contained in the information items can support post-development activities such as (product) conformity assessment as defined in ISO/IEC 17000:2004. 1) Previously ISO 13407. PD CEN ISO/IEC TR 25060:2017TECHNICAL REPORT ISO/IEC TR 25060:2010(E) ISO/IEC 2010 All rights reserved 1Systems and s

44、oftware engineering Systems and software product Quality Requirements and Evaluation (SQuaRE) Common Industry Format (CIF) for usability: General framework for usability-related information 1 Scope This Technical Report describes a potential family of International Standards, named the Common Indust

45、ry Formats (CIF), that document the specification and evaluation of the usability of interactive systems. It provides a general overview of the CIF framework and contents, definitions, and the relationship of the framework elements. The intended users of the framework are identified, as well as the

46、situations in which the framework may be applied. The assumptions and constraints of the framework are also enumerated. The framework content includes the following: consistent terminology and classification of specification, evaluation and reporting; a definition of the type and scope of formats an

47、d the high-level structure to be used for documenting required information and the results of evaluation. This Technical Report is applicable to software and hardware products used for predefined tasks. The information items are intended to be used as part of system-level documentation resulting fro

48、m development processes such as those in ISO 9241-210, and ISO/IEC JTC 1/SC 7 process standards. This Technical Report focuses on documenting those elements needed for design and development of usable systems, rather than prescribing a specific process. It is intended to be used in conjunction with

49、existing International Standards, including ISO 9241, ISO 20282, ISO/IEC 9126 and the SQuaRE series (ISO/IEC 25000 to ISO/IEC 25099). This Technical Report does not prescribe any kind of method, life cycle or process. 2 Terms and definitions For the purposes of this document, the following terms and definitions apply. 2.1 accessibility interactive system usability of a product, service, environment or facility by people with the widest range of capabilities ISO 9241-171:2008 2.2 action user behaviour that a system a