剑桥商务英语中级-54及答案解析.doc
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1、剑桥商务英语中级-54 及答案解析(总分:85.00,做题时间:90 分钟)一、BREADING/B(总题数:0,分数:0.00)二、BPART ONE/B(总题数:1,分数:7.00)Which paragraph (A, B, C or D) does each statement (1-7) refer to?For each sentence, mark one letter (A, B, C or D) on your Answer Sheet.You will need to use some of these letters marc than once.BConversatio
2、ns Can Be the Key to a Managers Success/BBA./B Retaining top talent is one of the greatest challenges in todays corporate world. And managers play a critical role in influencing an employees decision to stay with, or leave, a company. So what can managers do to help? They should listen. Smart manage
3、rs realize they have to make listening a priority. If they dont, team members may become disgruntled and Use other channels to communicate their messages which can send ripples throughout an organization. Managers who lack opportunities to listen, really listen, to the issues expressed by team membe
4、rs, can create opportunities through regular conversations.BB./B How often should you have conversations? Depending on the size of your team, have at least one or two uninterrupted conversations a month with each team member. Having regular conversations will go a tong way to establish trust and bui
5、ld healthy relationships between you and your team members. These informal meetings typically last half an hour or so. They allow you to stay on top of important issues, to be more attuned to the individuals needs and goals and to offer ongoing support. Frequent one-on-one meetings can also help to
6、eliminate any surprises to you or the other person.BC./B With so much going on in the workplace, it may be challenging, to concentrate on the issue that needs the most attention. Avoid tangential issues. As a manager, your time is limited, so make the most of it. Being clear about the objective of t
7、he conversation will help to keep the discussion on track. Remember what may be an important issue to a team member may be less so to you: however, the individual may need your support working through that issue to focus on more important goals.BD./B Keep the discussion focused on the future what ne
8、eds to happen and what is likely to happen. This is not the time to get bogged down in what has happened in the past or to review performance history. Instead the conversation should be designed to help the ream member move forward and take action on specific issues that are most relevant. Take a co
9、llaborative approach to exploring possibilities.(分数:7.00)(1).A manager should have a clear goal before talking to employees.(分数:1.00)填空项 1:_(2).People in management positions can listen to employees through regular conversations.(分数:1.00)填空项 1:_(3).Regular conversations enable managers to understand
10、 employees needs and goals.(分数:1.00)填空项 1:_(4).The conversation should be specific and relevant to employees issues.(分数:1.00)填空项 1:_(5).Intelligent managers are aware of the great importance of listening to employees.(分数:1.00)填空项 1:_(6).Conversations should not dwell on the past.(分数:1.00)填空项 1:_(7).
11、Trust can be built through frequent conversations, but it may take a long time.(分数:1.00)填空项 1:_三、BPART TWO/B(总题数:1,分数:5.00)hoose the best sentence from below the passage to fill each of the gaps.or each gap (8-12) , mark one letter (A-G) on your Answer Sheet.o not use any letter more than once.BInsi
12、ght into Management Psychology/BIf overflowing in-trays frighten you or solving problems makes you sweat, theres a new range of business books called The Management Guides that you can turn to with confidence. Theyre short, pocket-sized, and very reasonably priced at 2.99 each. In addition, theyre w
13、ritten in accessible language by Kathy Harman, a chartered occupational psychologist who heads her own London consultancy business. She says that the guides are intended for professionals working in small British companies, where thinking about management can be a low priority because of endless lis
14、ts of other responsibilities.U U 1 /U /UAfter this initial message to the reader, the following pages contain sections on every aspect of business, from managing your own time and selecting employees to planning ahead for the future.One of the reasons Harman wrote these guides was that she knows not
15、 every business is able to invest in training. The difficulty, especially for small businesses, is that, “People are professionals first and foremost and somehow they are just expected to pick up management skills as they go along.“U U 2 /U /UAnd becoming one. she recognizes, is especially difficult
16、 if youre not used lo communicating effectively or delegating work.She adds. “Its all very well managing areas that you have control over and you can do all the planning you feel is necessary, but there are always going to be other people out there who do the most unexpected things.“U U 3 /U /USuch
17、a choice of approaches is essential to any business: this can only be achieved by managers having good, friendly relationships with all their staff and business contacts. “The important thing in management,“ says Harman. “ is the human element.“Her advice to managers everywhere is to maintain profes
18、sionalism at all times. “If youve ever managed anyone.“ she says, “youll know that youre not allowed to be fed up because when the staff come to you, they dont want to know about your problems, they want their problems solved.“Harman feels confident about making such an analysis because of her years
19、 of training as an occupational psychologist.U U 4 /U /U“What you find there is that most senior managers have had stone kind of psychological training, while in this country mom managers get their management psychology second-hand by listening to other managers.“The overall message from Harman is a
20、 simple one. and its got nothing m do with technology or databases.U U 5 /U /U“More and more managers,“ site says, “are realizing this and beginning to appreciate that without the right staff at all levels, you really havent got a business. People are your principal resource.“A. And when they do, ma
21、nagers need a variety of strategies to fall back on.B. This, of course, is unlikely to be easy, because being an expert in your field doesnt necessarily make you a good manager.C. This question that most of them ask is, “Can we actually afford a management training course?“D. Although this area of s
22、tudy is becoming more acceptable in the business world, Britain is a long way behind the rest of Europe.E. Its about creating a working environment that promotes the well-being of everyone, from the post room to the board room.F. This is illustrated at the beginning of each guide with the quotes, “T
23、his book is for those who would like to manage better but arc too busy to begin.“G. Theyre short, pocket-sized, and very reasonably priced at 2.99 each.(分数:5.00)填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_四、BPART THREE/B(总题数:1,分数:6.00)For each question (13-18), mark one letter (A, B, C or D) on your Answer S
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- 剑桥商务英语 中级 54 答案 解析 DOC
