PAS 88-2008 Guidance on accessibility nof large hotel premises nand hotel chains《大型酒店场所和连锁酒店的可达性指南》.pdf

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1、Publicly Available Specification PAS 88:2008 Guidance on accessibility of large hotel premises and hotel chains ICS code: 03.080.30 No copying without BSI permission except as permitted by copyright law In association with: Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/07/2008 03:46, Unc

2、ontrolled Copy, (c) BSIPAS 88:2008This Publicly Available Specification comes into effect on 3 April 2008 Amd. No. Date Comments BSI April 2008 2 Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/07/2008 03:46, Uncontrolled Copy, (c) BSIPAS 88:2008Contents Page 11 . Foreword13 . Statement fr

3、om the Commission15 . Introduction27 . 1 Scope 29 . 2 Normative references 30 . 3 Terms and definitions 35 . 4 Access strategies35 . 4.1 Benefits of an access strategy36 . 4.2 Contents of an access strategy39 . 5 Risk assessments 40 . 6 Involving disabled people 40 . 6.1 Benefits of involving disabl

4、ed people 41 . 6.2 Methods of involving disabled people 41 . 6.3 Results of consultation 43 . 7 Staff training43 . 7.1 Disability equality training44 . 7.2 Communication BSI April 2008 3 Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/07/2008 03:46, Uncontrolled Copy, (c) BSIPAS 88:2008Pag

5、e 46 . 8 Accessible formats 47 . 9 Pre-arrival47 . 9.1 Promotional material and websites47 . 9.2 Availability of the access guide48 . 9.3 Enquiries and booking procedures52 . 10 Transport provisions 54 . 11 Car parking54 . 11.1 General 55 . 11.2 Signs and road markings55 . 11.3 On-street parking bay

6、s55 . 11.4 Entrances to car parks56 . 11.5 Designated car parking spaces57 . 11.6 On-site parking meters, controls and ticket dispensers58 . 11.7 Setting down points58 . 11.8 Valet parking60 . 12 Access routes to and around buildings 60 . 12.1 General 61 . 12.2 Road and pathway surfaces 62 . 12.3 St

7、reet furniture 63 . 12.4 Ramps BSI April 2008 4 Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/07/2008 03:46, Uncontrolled Copy, (c) BSIPAS 88:2008Page 64 . 12.5 Steps 64 . 12.6 Handrails 66 . 13 Entry and exits to premises66 . 13.1 General66 . 13.2 Automatic and revolving doors67 . 13.3

8、Entry and exit systems69 . 14 Movement around floors or levels (horizontal circulation) 69 . 14.1 Doors 69 . 14.1.1 General 70 . 14.1.2 Principal doors 70 . 14.1.3 External and internal door leaves 70 . 14.1.4 Doors fitted with a self-closing device 71 . 14.1.5 Door furniture 71 . 14.1.6 Locks and k

9、eyways/keyholes 72 . 14.1.7 Internal door operation 72 . 14.2 Entrance hall and reception 74 . 14.3 Welcome pack and services 74 . 14.3.1 Check-in 74 . 14.3.2 Familiarization 75 . 14.3.3 Assessment of visitor requirements 76 . 14.3.4 Emergency evacuations and procedures BSI April 2008 5 Licensed Cop

10、y: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/07/2008 03:46, Uncontrolled Copy, (c) BSIPAS 88:2008Page 78 . 14.3.4.1 Personal emergency evacuation plans (PEEPS) 79 . 14.3.4.2 Use of refuges 79 . 14.3.4.3 Evacuation using lifts 80 . 14.3.5 Chip and PIN 80 . 14.3.6 Introduction to accommodation 81 . 1

11、4.4 Corridors and passageways 81 . 14.4.1 Windows in corridors 81 . 14.4.2 Doors leading into corridors 82 . 14.4.3 Doors across corridors 82 . 14.4.4 Layout 83 . 15 Movement between floors and levels (vertical circulation) 83 . 15.1 General 83 . 15.2 Internal steps and stairs 84 . 15.3 Internal ram

12、ps 85 . 15.4 Lifts and escalators 87 . 16 Interior features and design87 . 16.1 General87 . 16.2 Visual contrast90 . 16.3 Surface finishes90 . 16.4 Lighting and sound91 . 16.5 Communication aids BSI April 2008 6 Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/07/2008 03:46, Uncontrolled Co

13、py, (c) BSIPAS 88:2008Page 92 . 16.6 Signs and information95 . 16.7 Electrical outlets, switches and controls96 . 17 Communal areas96 . 17.1 General96 . 17.2 Seating within public areas97 . 17.3 Communal television viewing areas98 . 17.4 Communal dining areas100 . 18 Lavatories and changing faciliti

14、es in public areas 100 . 18.1 General101 . 18.2 Wash-basins102 . 18.3 Changing facilities102 . 18.3.1 General103 . 18.3.2 Adult changing facilities105 . 19 Accessible bedrooms 105 . 19.1 General 107 . 19.2 Doors, locks and handles 108 . 19.3 Layout 109 . 19.4 Lighting 110 . 19.5 Heating 111 . 19.6 S

15、witches and pulls 111 . 19.7 Signage BSI April 2008 7 Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/07/2008 03:46, Uncontrolled Copy, (c) BSIPAS 88:2008Page 111 . 19.8 Design features112 . 19.9 Beds and bedding113 . 19.10 Hoists114 . 19.11 Wardrobes and clothes rails116 . 19.12 Tables, w

16、ork surfaces and chairs116 . 19.13 Mirrors116 . 19.14 Emergency alarms118 . 19.15 Televisions118 . 19.16 Telephones and textphones119 . 19.17 Additional facilities and services121 . 20 Accessible bathrooms 121 . 20.1 General 123 . 20.2 Lavatories 123 . 20.3 Accessories and fittings 123 . 20.4 Provis

17、ion of accessible bathroom accommodation 124 . 20.5 Self contained shower area, controls and accessories125 . 20.6 Bath or bath with overhead shower127 . 20.7 Shower fittings and accessories128 . 21 Public telephones, internet access and vending machines 128 . 21.1 Public telephones BSI April 2008 8

18、 Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/07/2008 03:46, Uncontrolled Copy, (c) BSIPAS 88:2008Page 129 . 21.2 Public internet access 129 . 21.3 Vending machines 130 . 22 Leisure facilities 130 . 22.1 General 130 . 22.2 Entrance hall and reception 131 . 22.3 Changing and shower areas

19、 131 . 22.4 Equipment 131 . 22.5 Spectator/viewing provision 132 . 22.6 Swimming pools 132 . 22.7 Benches and chairs 132 . 22.8 Access to the water 133 . 22.9 Fitness suite, exercise studios and gymnasiums 134 . 23 Retail outlets, coffee shops and amenities 135 . 24 Surrounds and gardens 136 . 25 Ch

20、eck-out 136 . 25.1 Payment 137 . 25.2 Facilities and services 137 . 25.3 Taxis 138 . 25.4 Feedback and complaints procedure BSI April 2008 9 Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/07/2008 03:46, Uncontrolled Copy, (c) BSIPAS 88:2008Page 139 . 26 Conferencing, banqueting and entert

21、ainment 139 . 26.1 General140 . 26.2 Signage141 . 26.3 Sound and lighting142 . 26.4 Facilities142 . 26.5 Assisted communications143 . 26.6 Refreshments143 . 26.7 Staffing145 . Annex A Useful contacts 156 . Bibliography BSI April 2008 10 Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/07/20

22、08 03:46, Uncontrolled Copy, (c) BSIPAS 88:2008ForewordThis Publicly Available Specification (PAS) has been developed by the Disability Rights Commission (DRC), latterly the Equality and Human Rights Commission and VisitBritain in collaboration with The British Standards Institution (BSI). Acknowled

23、gement is given to the following organizations that were consulted in the development of this specification. Accor Hotels Best Western The British Hospitality Association (BHA) Centre for Accessible Environments Department for Communities and Local Government Hilton International Hotels Institute of

24、 Hospitality InterContinental Hotels Group (IHG) Premier Inn (Whitbread Group plc) RNIB Tourism for All Wider comments from other parties were invited by BSI. The expert contributions made from organizations and individuals BSI April 2008 11 Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/

25、07/2008 03:46, Uncontrolled Copy, (c) BSIPAS 88:2008consulted in the development of this PAS are gratefully acknowledged. All pictures used in this document have been kindly provided by Intercontinental Hotel Group. This Publicly Available Specification has been prepared and published by BSI, which

26、retains its ownership and copyright. BSI reserves the right to withdraw or amend this PAS on receipt of authoritative advice that it is appropriate to do so. This PAS will be reviewed at intervals not exceeding two years, and any amendments arising from the review will be published as an amended PAS

27、 and publicized in Update Standards. This PAS does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. Compliance with this Publicly Available Specification does not of itself confer immunity from legal obligations. This Publicly Avai

28、lable Specification is not to be regarded as a British Standard. BSI April 2008 12 Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/07/2008 03:46, Uncontrolled Copy, (c) BSIPAS 88:2008Statement from the Commission Standardizing accessibility and services offered by large hotel premises and

29、chains will have a great impact on disabled peoples opportunities to stay at hotels across Britain. The Commission is keen that this guidance is used to improve good practice in all hotels, ensuring greater inclusion for disabled people and in increasing Britains tourists numbers and the experience

30、they have. The recognition of good practice in hotels is a critical step in removing the barriers disabled people face in going about their daily lives. Disabled people, their families, friends and colleagues can now be reassured that they can expect access to large chains comfortably, not have to p

31、lan minutia of detail in advance, justify their impairment related requirements in a crowed lobby or be turned away on arrival due to lack of access. The UKs flourishing tourism industry generates over 85 billion a year for the British economy. It is one of our biggest employers, directly responsibl

32、e for 1.4 million jobs, or one in every 20 people in work. The added benefit to the leisure and tourism industry is clear. London alone received 15.2 million visitors in 2006, spending 7.5 billion. Tourism is worth around 15 billion a year to the London economy and sustained increases over time resu

33、lt in an increase in the number of jobs BSI April 2008 13 Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/07/2008 03:46, Uncontrolled Copy, (c) BSIPAS 88:2008created for the economy. This is particularly encouraging in the lead up to the 2012 Olympic games when the tourism and cultural ind

34、ustries will be amongst the main economic beneficiaries and increased numbers of disabled people, their families and friends will be using Britains hotels. The London 2012 Olympic Games and Paralympic Games will be more than a major sporting occasion. They provide us with a unique opportunity to sho

35、wcase all that Britain has to offer both to visitors new to our country and to the large number of us who take at least some of our holidays at home. And it is a unique opportunity to ensure that our accommodation and tourist facilities match the best in the world. Baroness Jane Campbell, the Equali

36、ty and Human Rights Commission BSI April 2008 14 Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/07/2008 03:46, Uncontrolled Copy, (c) BSIPAS 88:2008IntroductionGeneral The British Standards Institution (BSI) worked together with the Disability Rights Commission (DRC), latterly the Equalit

37、y and Human Rights Commission and VisitBritain to develop a Publicly Available Specification (PAS) that standardizes the accessibility and services offered by large hotel premises and hotel chains to disabled people or people with a long-term health condition in the UK. The PAS provides information

38、for large hotel premises and hotel chains seeking to meet the requirements of the Disability Discrimination Act (DDA) 1995 1. This document contains principles of good practice based upon the duty to make reasonable adjustments and provide equal standards of service as contained in the DDA 1 as amen

39、ded. BSI worked with the DRC, latterly the Equality and Human Rights Commission, VisitBritain and significant key stakeholders, including disabled people and the British Hospitality Association (BHA) which represents many large hotel premises and hotel chains in this sector. It builds upon existing

40、principles of good practice developed by market leaders within the hotel industry and has used VisitBritains National Accessible Scheme (NAS) as the basis for its content. BSI April 2008 15 Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/07/2008 03:46, Uncontrolled Copy, (c) BSIPAS 88:2008

41、Why invest in accessibility? There are about 10 million disabled people in the UK spending an estimated 80 billion a year on goods and services and evidence shows that disability rates increase with age. Estimates by the Department for Transport predict that 40 per cent of the UK population will be

42、over 45 by 2010. This means there will be an increasing need for accessible services and facilities in the future. Demand for accessible accommodation is growing, and the hospitality industry is starting to recognize that disabled people form an important consumer group. It is vital to recognize tha

43、t disabled people do not use hotels purely for holidays but for a variety of reasons such as business trips, overnight stays whilst travelling, conferences, functions and leisure pursuits. By improving accessibility in all areas of the hotel and its services, hoteliers can ensure that they are openi

44、ng their hotel to additional visitors. In the cases of families with disabled members the whole group can only use facilities when their accessibility needs are met. Investing in accessibility in hotels and restaurants means investing in the whole experience, including the transport services to the

45、destination, in order to make the stay for disabled people and their companions as accessible and convenient as possible. For the hotel industry it is not only a BSI April 2008 16 Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/07/2008 03:46, Uncontrolled Copy, (c) BSIPAS 88:2008question o

46、f competition and business but also a financial question. A number of the barriers can be overcome at little cost with careful planning and consideration. Therefore, it is important to raise awareness within the industry but also to provide information about how to make the facilities and services a

47、ccessible. Most adjustments needed to make goods and services accessible are not only relatively low-cost, but also benefit non-disabled customers alike. For example, customers with heavy luggage and parents with pushchairs will use level access or ramps into a hotel. Moreover a customer with a lear

48、ning disability can better understand information such as signage that includes symbols and it will also be accessible to a wide range of other customers who may find jargon difficult to understand or for whom English is not their first language. The Disability Discrimination Act 1995 Under Part 3 o

49、f the Disability Discrimination Act 1995 1 hoteliers have a duty to ensure that access to their hotel facilities and services for disabled people is as close as reasonably possible to the standard normally offered to the public at large. Since the DDA 1 came into force in December 1996 it has been illegal to discriminate against disabled customers by: refusing service; providing a lower standard of service; BSI April 2008 17 Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/07/2008 03:46, Uncontrolled Copy, (c