BS ISO 17680-2015 Tourism and related services Thalassotherapy Service requirements《旅游和相关服务 海水浴疗法 服务要求》.pdf

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1、BSI Standards PublicationBS ISO 17680:2015Tourism and related services Thalassotherapy ServicerequirementsBS ISO 17680:2015 BRITISH STANDARDNational forewordThis British Standard is the UK implementation of ISO 17680:2015. The UK participation in its preparation was entrusted to TechnicalCommittee S

2、VS/18/3, Spa Services.A list of organizations represented on this committee can be obtained on request to its secretary.This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. The British Standards Institution 2015.P

3、ublished by BSI Standards Limited 2015ISBN 978 0 580 77416 4ICS 03.200Compliance with a British Standard cannot confer immunity from legal obligations.This British Standard was published under the authority of the Standards Policy and Strategy Committee on 31 March 2015.Amendments/corrigenda issued

4、since publicationDate T e x t a f f e c t e dBS ISO 17680:2015 ISO 2015Tourism and related services Thalassotherapy Service requirementsTourisme et services connexes Thalassothrapie Exigences de serviceINTERNATIONAL STANDARDISO17680First edition2015-03-15Reference numberISO 17680:2015(E)BS ISO 17680

5、:2015ISO 17680:2015(E)ii ISO 2015 All rights reservedCOPYRIGHT PROTECTED DOCUMENT ISO 2015All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on

6、the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISOs member body in the country of the requester.ISO copyright officeCase postale 56 CH-1211 Geneva 20Tel. + 41 22 749 01 11Fax + 41 22 749 09 47E-mail copyrightiso.orgW

7、eb www.iso.orgPublished in SwitzerlandBS ISO 17680:2015ISO 17680:2015(E)Foreword vIntroduction vi1 Scope . 12 Terms and definitions . 13 Facilities and equipment 23.1 Facilities 23.1.1 General 23.1.2 General services areas. 33.1.3 Technical area . 43.1.4 Care areas . 43.1.5 Facilities for the staff

8、53.2 Equipment . 53.2.1 Lighting and ventilation. 53.2.2 Heating and air conditioning systems . 63.2.3 Equipment to treat waste sea water . 63.2.4 Drinking water supply 64 Staff requirements 64.1 General requirements . 64.2 Qualifications 64.2.1 General 64.2.2 Medical and para-medical staff . 64.2.3

9、 Technical staff . 74.2.4 Administration staff 74.2.5 Other staff 74.3 Training . 75 Care elements: Raw materials 75.1 Sea water 75.1.1 Water intake . 75.1.2 Transport and storage . 85.1.3 Usage at various stations 85.2 Seaweed and marine mud . 85.2.1 General requirements 85.2.2 Use of seaweed and s

10、torage conditions . 85.2.3 Use of marine muds . 85.2.4 Monitoring product quality 95.2.5 Traceability of used products . 96 Hygiene system 96.1 General requirements . 96.2 Access to the thalassotherapy centre . 106.3 Raw materials quality control . 106.3.1 General. 106.3.2 Sea water . 116.3.3 Seawee

11、d and marine mud . 116.4 Maintenance of equipment 126.5 Maintenance and cleaning . 126.5.1 General. 126.5.2 Cleaning and disinfection plan 136.5.3 Monitoring efficiency 136.5.4 Waste management 136.6 Linen management . 136.6.1 Reusable linen .136.6.2 Single usage linen or paper 14 ISO 2015 All right

12、s reserved iiiContents PageBS ISO 17680:2015ISO 17680:2015(E)6.7 Staff 147 Services to customers .147.1 General 147.2 Information . 147.3 Claims . 158 Support processes 158.1 Commercialization 158.2 Design and development . 158.3 Environmental policy . 158.3.1 General requirements .158.3.2 Energy co

13、nsumption .168.3.3 Resources consumption . 168.3.4 Pollution reduction and management 169 Self-control 16Annex A (normative) Table related to microbiological criteria applicable to sea water used in thalassotherapy .17Annex B (normative) Tables related to standards and acceptable limits of physical-

14、chemical and toxicological parameters of the used sea water 18Annex C (informative) Average composition of sea water 19Bibliography .20iv ISO 2015 All rights reservedBS ISO 17680:2015ISO 17680:2015(E)ForewordISO (the International Organization for Standardization) is a worldwide federation of nation

15、al standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. Internatio

16、nal organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.The procedures used to develop this document and those intended

17、for its further maintenance are described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the different types of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.

18、org/directives).Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of any patent rights identified during the development of the document will b

19、e in the Introduction and/or on the ISO list of patent declarations received (see www.iso.org/patents).Any trade name used in this document is information given for the convenience of users and does not constitute an endorsement.For an explanation on the meaning of ISO specific terms and expressions

20、 related to conformity assessment, as well as information about ISOs adherence to the WTO principles in the Technical Barriers to Trade (TBT), see the following URL: Foreword Supplementary information .The committee responsible for this document is ISO/TC 228, Tourism and related services. ISO 2015

21、All rights reserved vBS ISO 17680:2015ISO 17680:2015(E)IntroductionThalassotherapy comes from the Greek word for “sea”, and refers to the medical use of the beneficial properties of the sea (which includes coastal climate, seawater, marine mud, seaweed, sand, and other substances extracted from the

22、sea) in a preventative and remedial aim.The curative qualities of seawater and seaside climate have been used for therapeutic purposes since Roman times; today thalassotherapy is also seen as a veritable aid to wellbeing.Along with recharging batteries, taking care of one self and reducing stress, t

23、halassotherapy helps to find harmony with the body and spirit as well as to solve a specific problem, such as: tone up muscles, trouble sleeping, blood circulation, arthritis, menopausal or respiratory system disorder.Thalassotherapy comes in a bewildering array of packages: mud and sea water baths,

24、 underwater showers, hydro-massage, aromatherapy, inhalation and drinking, seaweed and mud wraps. All those exists to help restore your body to a state of serenity fit for a mermaid.For a treatment to be successful, it is important to get advice from trained professionals and the aim of this standar

25、d is to ensure good quality services in thalassotherapy centres with health treatments always supported by the medical opinion.vi ISO 2015 All rights reservedBS ISO 17680:2015Tourism and related services Thalassotherapy Service requirements1 ScopeThis International Standard establishes the requireme

26、nts for the provision of services in thalassotherapy centres using marine environments beneficial effects with curative or preventive purposes, aiming at ensuring Good quality services responding to customers implicit and explicit needs, The respectful use of the thalassotherapy concept, Very specif

27、ically, the implementation of hygiene and safety principles, and The comfort to the customers.This International Standard does not deal with the therapeutic virtues supposed to be offered by thalassotherapy nor does it cover decisions that correspond to the medical profession.This International Stan

28、dard does not apply to accommodation nor to catering services.It is understood that all national legal obligations especially regarding hygiene, health, consumers, and employees are to be fulfilled by the thalassotherapy centre.2 Terms and definitionsFor the purposes of this document, the following

29、terms and definitions apply:2.1bathbody immersion in sea water that provides pain release and relaxation effectsNote 1 to entry: Bath can result in peripheral vasodilatation or vasoconstriction depending on the customers status of health and the medical prescription.2.2customerclient receiving thala

30、ssotherapy centre services2.3cosmetic productany preparation containing micronized seaweed or extracts of marine seaweed used in thalassotherapy services2.4hydro-therapistperson in charge of practicing and providing care services prescribed by the doctor, with the exception of medical massages and s

31、pecific re-education care, undertaken by a physiotherapist and technician in thalassotherapy and/or hydrotherapy2.5marine mudcataplasm of natural sedimentary sludge, made up of a mix of alluvia, planktons, seaweed, minerals, and trace elementsINTERNATIONAL STANDARD ISO 17680:2015(E) ISO 2015 All rig

32、hts reserved 1BS ISO 17680:2015ISO 17680:2015(E)2.6massagemanual operation undertaken on parts of or on the entire body to relax, reduce stress and provide muscles and body tonus2.7physiotherapisttechnician liable to carry out re-education care tasks, in addition to massages2.8sea watersalt water co

33、ming from the sea or ocean2.9seaweedmarine plants with high concentrations of mineral elements and trace elements2.10thalassotherapisttechnician in thalassotherapy, hydrotherapy, and spa treatment, liable to perform massages and hydrotherapy care operations2.11thalassotherapytherapeutic and/or preve

34、ntive treatment using sea water and substances directly extracted from the sea environment, in a marine site, under medical supervision, promoting wellbeing and healthcareNote 1 to entry: A combination of marine elements, sea water, seaweed, marine mud, sands and any other substance directly extract

35、ed from the sea environment can be used.2.12therapeutic careany mandatory service prescribed by a doctor, respecting the health and safety of customers, in order to provide relaxation, comfort, wellbeing and prevention or treatment of many health problems3 Facilities and equipment3.1 Facilities3.1.1

36、 GeneralThalassotherapy centre shall develop an environmental study, in accordance with national regulation, to ensure that it is located in a healthy natural environment having into consideration the impact of the used seawater.The study should include the following criteria: Air pressure; Force an

37、d direction of wind;. Temperature (maximum and minimum); Average rain; Fauna and flora (water and land; Hours per day of sunshine; Noise and pollution;2 ISO 2015 All rights reservedBS ISO 17680:2015ISO 17680:2015(E) Barometric study; Rejection of used seawater; Water intake seawater (see Annex A, An

38、nex B, and Annex C).The design of the facilities shall ensure service provision according to the quality levels established in this International Standard at peak attendance, maintaining the diversity of the services offered.The choice of materials shall be specifically adapted to the aggressiveness

39、, especially on metals, of an environment using sea water, as well as the use of cleaning and disinfection agents.The thalassotherapy centre facilities shall be located at a maximum of 1 000 m from the coastline in a healthy natural environment and in an area of non-polluted water.All facilities ope

40、n to the public shall be prepared to meet the needs of people with disabilities.The thalassotherapy centre shall establish and respect the hosting capacity of its facilities.3.1.2 General services areas3.1.2.1 ReceptionThe reception in a thalassotherapy centre shall be in an area, independent of all

41、 other areas and in accordance with the hosting capacity of the thalassotherapy centre.The reception area, including waiting area, shall comply and consider the following requirements and recommendations: The reception area and the access to the care area shall be sufficiently illuminated and well s

42、ignposted; If the spaces for the customers having hydrotherapy service (reception, porters lodge, cash, etc.) are differentiated, they shall be clearly identified; The reception area shall be adequate for the staff; The area of access to the care area shall be in good conditions of cleaning and illu

43、mination, without obstacles to allow the direct access to the treatments area; A list of official prices of the treatments shall be available in the reception in accordance with national legislation, in the languages more often used by customers; In the reception area, the different forms of payment

44、 shall be displayed; The reception area shall be opened at least during the hours when treatments are practised; The customer registration shall be done by electronic means.3.1.2.2 Administrative officesThalassotherapy centres shall have doctors offices and a management office.3.1.2.3 Dressing roomD

45、ressing rooms design shall offer the possibility for men and women to change separately. Whenever possible, for hygienic reasons, there should be access to the dressing rooms from the reception and exit to the care area. The floor and the walls shall be coated with washable non-slip and non-porous m

46、aterials.Dressing rooms shall be equipped with showers and adapted to the hosting capacity of the thalassotherapy centre. ISO 2015 All rights reserved 3BS ISO 17680:2015ISO 17680:2015(E)3.1.2.4 Sanitary facilitiesThe number of sanitary facilities shall correspond to the hosting capacity. They shall

47、be located in the different care units.3.1.3 Technical areaIt hosts the pumping station as well as the boiler and calories recuperation tanks.Hot, cold, sea and sanitary water pipelines shall be differentiated. It is recommended to use signs, for example conventional colours for this purpose. It is

48、also recommended to ensure that any written indication on equipment is adapted to the language of the country.The technical area shall be always reachable without any obstacles by the staff and shall be kept in order inside. The technical area shall not be used to keep inappropriate objects.It is re

49、commended to have automatic control system for the technical equipment.The technical area is reserved to the staff and shall be clearly identified with a sign.3.1.4 Care areas3.1.4.1 GeneralCare areas are those reserved for the execution of care operations.Care areas shall be structured in care units which are composed by several cabins, bringing close together all types of care services that customers might require. Undressing, care operations, and dressing up should preferably be carried out in the same room o