ATIS 0300082-2006 Guidelines for Reporting Local Number Portability Troubles in a Multiple Service Provider Environment.pdf

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1、 1 ATIS-0300082 Network Interconnection Interoperability Forum, (NIIF) Guidelines for Reporting Local Number Portability Troubles in a Multiple Service Provider Environment 2 ATIS is a technical planning and standards development organization that is committed to rapidly developing and promoting tec

2、hnical and operations standards for the communications and related information technologies industry worldwide using a pragmatic, flexible and open approach. Over 1,100 participants from more than 350 communications companies are active in ATIS 21 industry committees, and its Incubator Solutions Pro

3、gram. ATIS-0300082, Guidelines for Reporting Local Number Portability Troubles in a Multiple Service Provider Environment. Formerly NIIF 0004 ATIS-0300082, Guidelines for Reporting Local Number Portability Troubles in a Multiple Service Provider Environment, is an ATIS standard developed by the NIIF

4、 under the ATIS OAM Network Architecture, Network Provisioning and Customer Provisioning. It is important to be familiar with the content in all listed categories to aid in the successful identification of an LNP case of trouble and its resolution. NETWORK ARCHITECTURE The following bullet list repr

5、esents network architecture components or activities that should be considered in the identification of LNP troubles: LRN Database Network Element Translations 6 Local Exchange Routing Guide (LERG) NPA Splits 1000 Block Number Pooling The following considerations are intended to further assist in is

6、olating the cause of these LNP troubles: Interconnection Agreements are required to be in place to properly route calls. Inter Service Provider testing should be performed with the service providers in the rate area to ensure seamless port capability to all customers. LNP network element failures, s

7、uch as switch or LNP database could be causing the trouble. Switch LRNs and any portable NPA-NXXs should be populated in the LERG. Portable NPA-NXXs should be properly opened in all appropriate network elements, including End Offices, Tandems, Intermediate/Gateway STPs and Databases. End Office(s) d

8、atabase translations, routing, triggers and Location Routing Numbers (LRNs) should be known and verified. Identify the involved SS7 and LNP network provider(s). (They may be different providers.) The ISVM/8XX/CLASS/LIDB services do not port with the telephone number and must be addressed by the “por

9、ted to” service provider. If the provider of these services has recently changed, associated Subscription Versions (SV) must be modified with the new point code and SSN as instructed by the new provider. These services may be provisioned by multiple providers and associated agreements must be in pla

10、ce. The access tandem should be capable of performing LNP queries. A non-facilities based reseller should contact their facility provider to determine if there are any network failures. Interworking (SS7-MF trunking) may result in LNP troubles. Non-SS7 trunks in the call path and the SS7-MF interwor

11、king functionality should be identified and verified. In the case of a recent NPA split, ensure that the portable NPA-NXXs have been properly provisioned in all appropriate network elements (end office, tandem, database, customer PBX, etc.). NETWORK PROVISIONING The following bullet list represents

12、network provisioning components or activities that should be considered in the identification of LNP troubles: 7 Service Order Administration (SOA) Number Portability Administrative Center (NPAC) Local Service Management System (LSMS) Local Exchange Routing Guide (LERG) Access Service Request (ASR)

13、Firm Order Confirmation (FOC) Provider Specific Provisioning Systems NPA Splits (SOA/NPAC/LSMS/Provider Specific Provisioning Systems) 1000 Block Number Pooling (Pooling Administrator Data Exchange/ SOA/NPAC/LERG/LSMS/Provider Specific Provisioning Systems) The following considerations are intended

14、to further assist in isolating the cause of these LNP troubles: Verify that the LERG reflects the accurate routing information. Verify that an ASR was issued. Validate that the switch LRN(s) were created in the NPAC system. Verify that all portable NPA-NXXs have been populated in SOA/NPAC/LSMS/LERG

15、systems. Verify that all required Destination Point Codes (DPCs) for services (CLASS/LIDB/ CNAM) been properly provisioned in all required network elements and are listed in the LERG. End offices experiencing error messages (Cause Code 26s) are a result of misrouted calls to a ported number. For exa

16、mple, in the basic call flow, if the end user re-ports without the necessary database changes, a call routed to the end user will fail. If more than one LATA is served from your switch, ensure that the LRN assigned is from the same LATA as the ported number. In the case of a recent NPA split, ensure

17、 that the new NPA-NXXs have been properly provisioned in all appropriate provisioning systems. If the NPA-NXX of a LRN was changed coincident with a NPA split, verify that the LRN has been changed and updated in the LERG and NPAC systems. Also verify that the active SVs associated with the new NPA-N

18、XX have been updated in the NPAC system with the new LRN prior to the end of the Permissive Dialing Period. 8 In a 1K block number pooling environment, ensure that blocks donated to the industry inventory pool are removed from appropriate provisioning systems to prevent duplicate number assignments.

19、 CUSTOMER PROVISIONING The following bullet list represents customer provisioning components or activities that should be considered in the identification of LNP troubles: Inter-company Data Exchange Completion LSR FOC Donor/New Switch translation End Office Switching and Facilities Activation/Broad

20、cast LRN MRS (message relay service) Routing function GTT LIDB CNAM ISVM 1000 BLOCK NUMBER POOLING ISPP (Intra Service Provider Port) Block-holder contaminated verification The following considerations are intended to further assist in isolating the cause of these LNP troubles: Verify that the Local

21、 Services Ordering Guide (LSOG) process has been followed correctly. Verify that the Local Service Request (LSR) was issued and that the FOC was received before entering a service order activation transaction. If a FOC was not returned, the new customer may not be disconnected in the end office whic

22、h will result in a “cant receive some calls” report. The FOC provides some protection from ”slamming” accusations or inadvertent porting. 9 Verify that the current status of the TN(s) is reflected correctly in the SOA system using the mechanisms available such as reports, history and query functiona

23、lity. If the TN(s) has an incorrect status, then follow local methods and procedures to correct the status. SOA should ensure that the NPAC system is not in a sending mode on this activation before performing an NPAC system audit. If the NPAC system is in a sending mode for this activation, the NPAC

24、 system will ignore the submitted subscription information and rebroadcast the last firm subscription data previously populated in the NPAC system. Verify that no NPAC system LNP provisioning failures have been received. If an LNP failure alert has been received, verify the data and resubmit the act

25、ivation. Verify that the activation of the TN(s) has not failed to any or all LSMSs. Determine if failure or partial failure messages have been received from the NPAC system. If failure messages have been received, work with the NPAC to resolve those failures. At times, all LSMS databases are not sy

26、nched. Verify the NPAC database by system query or call to the NPAC and analyze the results. To update an out of synch LSMS database, either request the NPAC to rebroadcast the subscription version or launch an audit from the NPAC system to the LSMSs. An NPAC system audit can download the informatio

27、n it contains to all LSMSs and will update all provider databases. An NPAC system audit can also download the updated information to a specific carrier if requested. If associated services (LIDB/CNAM/ISVM/CLASS) are provided, the ported TNs SV information in the NPAC database should include a gatewa

28、y or intermediate destination point code, with corresponding subsystem numbers of zero or null value to prevent routing conflicts. A large TN port involving 20 lines or more should be handled as a coordinated cut or coordinated “Hot Cut”. If the trouble is related to a recent “large TN port”, then d

29、etermine if all lines/services were verified with the customer after the port took place. This verification helps prevent “partial ports” or end users “ported in error”. Determine if the 10-digit trigger was originally applied in the donor switch. If the 10-digit trigger is not appropriate or applie

30、d, verify that the donor switch translations have been removed at the time of port. “Cant be called” troubles may be the result of a Port to Original (PTO) (return to native) which has not followed documented processes for PTOs. A customer desiring to return to their original (native) switch initiat

31、es the process by contacting the native switch service provider, who completes a service order process to port to original. An order will be issued to disconnect the customers number from their end office translations and remove the number from the NPAC database. If this is not done, the customer wi

32、ll experience “cant be called” troubles. INFORMATION FOR TROUBLE REPORTING In order to expedite LNP trouble reporting, a 24-hour, 7-day point of contact and telephone number is required for each company. This point of contact should be staffed by LNP 10 qualified technicians. The NIIF maintains the

33、National LNP Contact Directory, located at http:/www.atis.org/atis/clc/niif/niifdocs.htm. SP-Y will be responsible for the acceptance of trouble reports from their end user. SP-Y should first test to determine if a trouble is in their network. If the trouble is found in their network, SP-Y will clea

34、r the trouble and no referral to SP-X is necessary. If the trouble is sectionalized by SP-Y towards SP-X, the trouble report will be referred to the SP-X. SP-X will clear the trouble or will work cooperatively with SP-Y to sectionalize the trouble where necessary. The following items are information

35、 that is required by Service Providers LNP trouble reporting center and should be exchanged when handing off or referring the trouble: Trouble Report Number Or Equivalent Company Name Service Provider ID (SPID(S) Contact Telephone Number Contact ID (I.E., Name Or Initials) Time And Date Report Was R

36、eceived 10 Digit Telephone Number Reported In Trouble. Full Trouble Description. Location Routing Number(S) Old And New Provider And The Porting Date, If Available, If The Number You Are Reporting Is Ported. Full 10-Digit Telephone Numbers (Originating And Terminating) Of The End Users Experiencing

37、The Problem If These Are “Cant Call” Or “Cant Be Called” Reports. Additional information that may be helpful when handing off or referring the trouble includes: Tests Performed And Results (If Requested) Trunking ID Non-Circuit Specific (Circuit ID May Not Be Appropriate) Dispatch Authorization 11 D

38、ate And Time Of The Call If Known And Office CLLI Codes (Donor And Recipient Switches) Home Tandem As Identified In The LERG Results Of NPAC Audit Call Type, e.g. O+, CLASS (*66, *69), Toll, Casual Dialing (101xxxx) Call Origination (e.g., Inmate Facility Or PBX) Other Information That May Be Of Ass

39、istance (e.g., History, Subsequent Reports) 12 Appendix A Table of Contents: Scenario #1 Call Type: “N-1 Provider is missing subscription in the LNP Database“ Page 1 Scenario #2 Call Type: “N-1 Provider Does Not Have Translations to launch a LNP query to route the call“ Page 2 Scenario #3 Call Type:

40、 “N-1 Provider routes Call to Non-Serving Access Tandem“ Page 3 Scenario #4 Call Type: “N-1 Carrier Launches Second Query on LRN“ Page 4Scenario #5 Call Type: “Failure of LIDB Service“ Page 5Page 1 Scenario #1: “N-1 Provider is missing subscription in the LNP Database LNP DB“ NE database IXC-A Netwo

41、rkAT IXCLNP DBOld SP-B New SP-CATEOEO Calling Party, SP-A, sends a call to IXC Network destined for the Called Party New SP-C. IXC network is n-1 and does an LNP query. The LNP database has no subscription for the dialed number and returns the original called number. The call then goes to the Old SP

42、-B AT. The call is routed based on the called number because the FCI (Forward Call Indicator) bit is set indicating a lookup has previously been done. The call then goes to the Old SP-B EO and fails because the called number is not working in that office. Because the FCis set, the end office will no

43、t launch another query. Call Fails SP-A EO Calling Party Called Party Page 2 Scenario #2: “N-1 Provider does not have translations to launch a LNP query to route the call. SP-A IXC-A NetworkEO AT IXCLNP DBOld SP-B SP-CATEOEO Calling Party, SP-A, sends a call to IXC Network. IXC network is n-1 and do

44、es not have translations to launch a LNP query to route the call as expected. The call is routed to the Old SP-B. The Old SP-B performs a default query at the Access Tandem or the End Office. The call is routed through the Old SP Network to the New SP-C network. Call completes, but billing and acces

45、s charges may be incorrect. Calling Party Called Party If query is performed at End Office If query is performed at Access Tandem Page 3 Scenario #3: “N-1 Provider Routes Call to Non-Serving Access Tandem“ SP-A IXC-A NetworkEO AT AT 2 Old SP-BSP-CAT 1 EOEO Calling party SP-A, sends a call to IXC Net

46、work destined for New SP-C, called party. IXC network is n-1 and performs LRN query. IXC switch can route on LRN translations (6, 7, or 10 digit) or can use standard routing translations to route digits. If the LRN translations are directed to a tandem other than the tandem serving SP-C and , if SP-

47、B doecall to be routed inter-tandem, the call will fail. Non-ported numbers will be routed using the standard routing This is one specific scenario. There are additional variations to this scenario. IXCCalling Party Called Party LNP DBIf call is directed to the Non-serving Access Tandem If call is d

48、irected to the Serving Access TandemPage 4 Scenario 4: “N-1 Carrier Launches Second Query on LRN“ (n-1) IXC-A IXC IXC-B IXC SP-B ATEOCalled Party SP-A ATCalling Party LNP DB LNP DB CaCalling Party, SP-A, dials 1+10 digits sending call to IXC-A. IXC-A launches LNP query as N-1 carrier. CdPN moved to

49、GAP in SS7 message. LRN populated in CdPN of SS7 message. FCI populated in SS7 message since query has been performed. Call forwarded to IXC-B for termination to SP-B IXC-B ignores FCI, launches second query on number populated in CdPN (which is now the LRN). Query returns same LRN. LRN moved to GAP in SS7 message. LRN populated in CdPN of SS7 message. IXC-B terminates call to SP-B. SCENARIO SETUP - IXC-A has POPs to several LATAs with their own fac