DB45 T 1100-2021 机动车辆保险理赔服务质量测评指标体系.pdf

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1、 g3 g3 ICSg3g3g19g22g17g19g25g19g3 CCS g3g36g3g20g20g3 45g3 g5301g16309g3876g7173g14368g8945g2416g3430g7151g7741g2044g3 g39g37g23g24g18g55g3g20g20g19g19g258g21g19g21g20g3 g1305g7477g39g37g23g24g18g55g3g20g20g19g19g258g21g19g20g23g3 g3 g7536g2270g17820g17852g1555g19615g10812g17290g7491g2263g17246g184

2、37g9089g16890g6461g7741g1417g13105g3 g40g89g68g79g88g68g87g76g82g81g3g76g81g71g72g91g3g86g92g86g87g72g80g3g73g82g85g3g70g79g68g76g80g86g3g86g72g85g89g76g70g72g3g84g88g68g79g76g87g92g3g82g73g3g68g88g87g82g80g82g69g76g79g72g3 g76g81g86g88g85g68g81g70g72g3 g21g19g21g20 g19g22 g19g28 g2567g5177 g21g19g2

3、1g20 g16 g19g23 g16 g19g24 g4564g7155 g5301g16309g3876g7173g14368g8945g2416g5176g3440g11527g11673g12759g10812g4726 g2567g5177g3 g39g37g23g24g18g55g3g20g20g19g19g252g21g19g21g20g3 g44g3 g11556g8535g3 g2173g16432g3g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g

4、17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g3g44g44g3 g20g3g3g14643g3364g3g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17

5、g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g3g20g3 g21g3g3g16372g14643g5719g5445g11096g7095g1318g3g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g1

6、7g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g3g20g3 g22g3g3g7519g16925g2748g4554g1145g3g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g

7、17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g3g20g3 g23g3g3g3626g7516g2511g2121g3g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17

8、g17g17g17g3g20g3 g24g3g3g9083g16884g7145g5439g3g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g3g20g3 g25g3g3g13556g13559g

9、4558g7149g7530g7604g3g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g3g20g3 g26g3g3g9083g16884g6455g7735g3g17g17g17g17g17g17g17g17g17g

10、17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g3g20g3 g26g17g20g3g3g10720g3434g9083g16884g3g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g

11、17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g3g20g3 g26g17g21g3g3g19854g10720g3434g9083g16884g3g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g

12、17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g3g21g3 g27g3g3g9083g16884g9073g12347g2554g16305g8818g3g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17

13、g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g3g22g3 g27g17g20g3g3g10720g3434g9083g16884g9073g12347g3g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g

14、17g17g17g17g17g17g17g17g17g17g17g3g22g3 g27g17g21g3g3g19854g10720g3434g7072g6558g6357g17969g3g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g3g23g3 g28g

15、3g3g9083g16884g13571g7628g1948g12138g2554g17920g11096g3g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g3g23g3 g20g19g3g3g11521g11667g12753g10806g3g17g17

16、g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g3g23g3 g19572g5509g36g708g17268g7113g5719g709g3g5295g16303g7530g2264g17814g17846g15

17、49g19609g10806g17284g7485g2257g9083g16884g6455g7735g16024g3g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g17g3g24g3 g39g37g23g24g18g55g3g20g20g19g19g252g21g19g21g20g3 g44g44g3 g2179g16438g3 g7516g7095g1318g6457g10135g42g37g18g55g3g20g17g20g2

18、52g21g19g21g19g457g7735g2038g2374g5141g1420g4652g2121g3g3g12636g20g18200g2102g726g7735g2038g2374g7095g1318g11444g13571g7604g2748g17319g14713g16372g2121g458g11444g16372g4554 g17319g14713g452g3 g7516g7095g1318g1299g7471g39g37g23g24g18g55g3g20g20g19g19g252g21g19g20g23g457g7530g2264g17814g17846g1549g196

19、09g10806g17284g7485g2257g17240g18431g9083g16884g6455g7735g1411g13099g458g712g1086g39g37g23g24g18g55g3g20g20g19g19g252g21g19g20g23 g11560g8708g712g19604g13571g7604g16947g7076g2748g13638g17857g5719g7017g2264g3910g712g1131g16305g1973g4585g2568g2374g4018g1083g726g3g3 g252g252g3g2128g19604g1206g256g16372

20、g14643g5719g5445g11096g7095g1318g257g11444g5445g11096g7095g1318g39g37g23g24g18g55g3g20g19g28g28g3g7530g2264g17814g17846g1549g19609g10806g17284g7485g2257g17240g18431g16372g14643g708g16369g12636 g21g12560g712g21g19g20g23g10360g11444g12636g21g12560g709g727g3 g252g252g3g3790g2256g1206g256g7519g16925g274

21、8g4554g1145g257g1072g12560g708g16369g12636g22g12560g709g727g3 g252g252g3g7460g7017g1206g256g3626g7516g2511g2121g257g11444g2511g2121g16305g8818g16024g17952g708g16369g23g17g20g451g23g17g21g712g21g19g20g23g10360g11444g22g17g20g451g22g17g21g709g727g3 g252g252g3g2128g19604g1206g256g9083g16884g7145g5439g2

22、57g11444g7530g7604g13556g13559g4558g7149g16305g8818g708g16369g12636g24g12560g712g21g19g20g23g10360g11444g12636g23g12560g709g727g3 g252g252g3g3790g2256g1206g256g13556g13559g4558g7149g7530g7604g257g1072g12560g708g16369g12636g25g12560g709g727g3 g252g252g3g7460g7017g1206g256g9083g16884g6455g7735g257g114

23、44g6357g7800g11109g16909g6613g17994g7032g10679g2554g7701g2312g1258g2696g1082g4807g16305g8818g708g16369g26g17g20g17g21g17g20g451g26g17g20g17g21g17g24g712g21g19g20g23 g10360g11444g24g17g20g17g21g451g24g17g20g17g25g709g727g3 g252g252g3g7460g7017g1206g256g19854g10720g3434g9083g16884g257g11444g5659g3892g

24、5659g17284g11444g6455g7735g16305g8818g2554g9083g16884g1973g4585g708g16369g26g17g21g17g21g794g26g17g21g17g22g17g22g712g21g19g20g23g10360g11444 g24g17g21g17g21g794g24g17g21g17g22g17g22g709g727g3 g252g252g3g7460g7017g1206g256g5295g16303g7530g2264g17814g17846g1549g19609g10806g17284g7485g2257g10720g3434g

25、9083g16884g6455g7735g16024g257g708g16369g16024g36g17g20g11444g20g451g22g451g23g451g24g20137g712g21g19g20g23g10360 g11444g16024g36g17g20g11444g20g451g22g451g23g451g24g20137g709g727g3 g252g252g3g7460g7017g1206g256g5295g16303g7530g2264g17814g17846g1549g19609g10806g17284g7485g2257g19854g10720g3434g9083g

26、16884g6455g7735g16024g257g11444g2102g1644g16305g8818g2554g16372g14643g2437g1405g16024g17952g708g16369g16024 g36g17g21g11444g20g794g20g19g20137g712g21g19g20g23g10360g11444g16024g36g17g21g11444g20g794g20g19g20137g709g727g3 g252g252g3g2128g19604g1206g256g5295g16303g7530g2264g17814g17846g1549g19609g1080

27、6g17284g7485g2257g19854g10720g3434g9083g16884g6455g7735g16024g257g11444g5659g3892g5659g17284g5445g4652g11444g1973g4585g708g16369g21g19g20g23g10360 g11444g16024g36g17g21g11444g20g20g794g20g26g20137g709g727g3 g252g252g3g3790g2256g1206g256g5295g16303g7530g2264g17814g17846g1549g19609g10806g17284g7485g22

28、57g5659g3892g5659g17284g5445g4652g9083g16884g6455g7735g16024g257g708g16369g16024g36g17g22g709g452g3 g16935g8984g5951g7516g7095g1318g11444g7680g1227g1973g4585g2591g14125g9145g2554g1091g2137g452g7516g7095g1318g11444g2561g5171g7530g7604g1085g6319g6389g16886g2139g1091g2137g11444g17235g1323g452g3 g7516g7

29、095g1318g11105g1117g3373g19238g15996g1549g19609g11521g11667g12753g10806g4100g2696g1354g5295g16303g11521g12753g4720g6656g2090g5286g4563g17247g452g3 g7516g7095g1318g11105g5295g16303g1549g19609g15996g1098g2431g1354g5506g2579g452g3 g7516g7095g1318g17319g14713g2437g1405g726g1117g3373g19238g15996g1549g196

30、09g11521g11667g12753g10806g4100g2696g1354g5295g16303g11521g12753g4720g451g5295g16303g3870g7167g14362g8939g2410g5170g3434g11521g11667g12753g10806g4720g451g5295 g16303g1549g19609g15996g1098g2431g1354g452g3 g7516g7095g1318g1131g16305g17319g14713g1258g726g13703g10891g451g14591g5529g2748g451g1096g13935g4

31、51g16978g4543g7261g451g19151g12272g7095g451g13703g6039g4062g451g16989g16982g451g10683g14092g451g5568g9127g451g5382g11125g8847g452g3 g39g37g23g24g18g55g3g20g20g19g19g252g21g19g21g20g3 g20g3 g3 g7536g2270g17820g17852g1555g19615g10812g17290g7491g2263g17246g18437g9089g16890g6461g7741g1417g13105g3 g20g3

32、g14649g3370g3 g7516g7095g1318g16372g4554g1206g7530g2264g17814g17846g1549g19609g10806g17284g9083g16884g11444g3626g7516g2511g2121g451g9083g16884g7145g5439g451g9083g16884g6455g7735g451g9083g16884g16305g8818g452g3 g7516g7095g1318g17970g11096g1214g3416g5295g16303g15996g7023g2410g3599g1973g5424g4741g7530g

33、2264g17814g17846g1549g19609g10806g17284g7485g2257g17240g18431g11444g9083g16884g452g3 g21g3 g16378g14649g5725g5451g11102g7101g1324g3 g7516g7095g1318g8913g7481g16372g14643g5719g5445g11096g7095g1318g452g3 g22g3 g7525g16931g2754g4560g1151g3 g7516g7095g1318g8913g7481g19760g16305g11132g4554g11444g7519g169

34、25g2748g4554g1145g452g3 g23g3 g3632g7522g2517g2127g3 g23g17g20g3 g3466g6449g1948g5283g451g1948g8595g451g1948g5424g11444g2511g2121g712g1301g1211g4558g2748g7072g6558g1130g3626g11888g712g1301g8965g5563g8965g16372g451g11521g12753g16305g8818g1130g2038g2121g712g11934g1549g9083g16884 g6455g7735g1411g13099g

35、4562g16370g1948g5283g451g1948g8595g451g1948g5424g17983g7230g452g3 g23g17g21g3 g3466g6449g1944g19858g451g2591g6909g1420g11444g2511g2121g712g9083g16884g6455g7735g16878g4554g16310g11526g1549g19609g1948g2600g6357g7800g451g7701g2312g451g4554g6543g451g13571g7800g12665g1944g18200g10806g17284g9073g12347g712

36、 g14125g17843g1944g19858g11444g2557g7248g1948g2600g10806g17284g7485g2257g17240g18431g452g3 g23g17g22g3 g3466g6449g4554g18431g1130g1131g451g4554g5719g1130g17845g11444g2511g2121g712g13571g2616g4558g19573g5877g2021g712g4662g4554g18431g6455g7735g17275g1208g17970g5507g11444g7539g18429g712g18095g1917g2567

37、g1131g16370g16884g2132 g5537g2813g712g4558g10720g4554g18431g6455g7735g4649g1948g2600g11444g5445g4652g13526g7567g1420g11096g452g3 g24g3 g9089g16890g7151g5445g3 g17994g17911g10720g3434g451g19854g10720g3434g1108g12285g7145g5439g5424g4741g10806g17284g7485g2257g17240g18431g9083g16884g712g1958g1117g19854g

38、10720g3434g9083g16884g2357g6428g19854g10720g3434g7072g6558g2102g7616g451g5659g3892g5659 g17284g5445g4652g9083g16884g1108g20137g1973g4585g452g10720g3434g9083g16884g2554g5659g3892g5659g17284g5445g4652g9083g16884g3416g9083g16884g2712g7503g1973g1085g4554g7503g5424g4741g452g19854g10720g3434g7072g6558g210

39、2g7616g2511g2121g1082 g1301g1072g5284g1130g1072g1114g9083g16884g2712g7503g452g3 g25g3 g13562g13565g4564g7155g7536g7610g3 g10720g3434g9083g16884g451g5659g3892g5659g17284g5445g4652g9083g16884g11105g2612g5170g1549g19609g15996g1098g2431g1354g13556g13559g5424g4741g6214g4100g6280g12636g1081g7145g7530g7604

40、g5424g4741g712g19854g10720g3434g7072g6558g2102 g7616g11105g5295g16303g19238g1549g11521g4720g13556g13559g5424g4741g452g3 g26g3 g9089g16890g6461g7741g3 g26g17g20g3 g10726g3440g9089g16890g3g3 g3 g3 g39g37g23g24g18g55g3g20g20g19g19g252g21g19g21g20g3 g21g3 g26g17g20g17g20g3 g9089g16890g6461g7741g3 g2357g

41、6428g6357g7800g11109g16909g6613g17994g7206g7032g451g4562g7485g11109g16909g17240g18431g451g7701g2312g11109g16909g17240g18431g451g10720g3434g7701g2312g7206g7032g451g7701g2312g5522g17041g16372g14643g451g7701g2312g7485g2257 g17240g18431g12665g25g20137g6455g7735g712g2102g1644g1130g20g19g19g2102g712g2448g

42、9083g16884g5739g2102g11444g22g19g705g452g9083g16884g6455g7735g16369g19572g5509g36g1117g11444g16024g36g17g20g452g3 g26g17g20g17g21g3 g9089g16890g1979g4591g3 g26g17g20g17g21g17g20g3 g6363g7806g11115g16915g6619g18000g7212g7038g3 g9083g16884g1549g19609g1948g2600g4562g7485g11109g16909g7263g2646g22g25g24

43、g71g104g21g23 g75g1549g6449g11125g17994g712g6357g7800g11109g16909g17820g1258g5141g7485g2257g11444g6613g17994g7032g10679g7263g2646g17902g2144g20g19g19g705g452 g6357g7800g1211g20137g11934g16852g2622g14371g17820g1258g5141g7485g2257g6613g2652g12665g5557g7206g19492g1085g17333g17911g20 g80g76g81g1130g1790

44、2g7735g452g3 g26g17g20g17g21g17g21g3 g4568g7491g11115g16915g17246g18437g3 g9083g16884g4562g7485g1258g2696g5681g5334g7263g2646g10013g5877g712g16403g12676g4562g6247g16914g19486g7263g2646g13558g14372g13888g5619g452g4562g7485g1258g2696g5681g5334g2748g15212g451g3872g20003g9269g7328g451g16024g17902g9269 g

45、8074g1130g17902g7735g727g1284g13558g16914g19486g2090g19609g4562g6247g6357g7800g1973g4585g708g2357g6428g17814g10364g2599g451g6357g7800g1258g6214g16091g1549g19609g1258g4099g2621g2554g13956g13099g7145g5439g451g2090g19609g7206g19492g451 g3424g9961g451g1258g2696g1364g1233g5877g2021g451g17234g1239g6543g39

46、37g5877g2021g709g1130g17902g7735g452g3 g26g17g20g17g21g17g22g3 g7707g2318g11115g16915g17246g18437g3 g9083g16884g7701g2312g1258g2696g7263g2646g2554g7206g13956g13099g2090g19609g4562g6247g712g7263g2646g12720g16305g2682g11797g1211g7029g10720g3434g3892g10806g7145g5439g712g7263g2646g1131g2264g2682g11797g2

47、0148g16849g2144g17902g10720 g3434g7206g19492g452g7701g2312g1258g2696g3416g6357g7800g13571g7567g2622g20g19 g3 g80g76g81g1973g1086g6357g7800g1258g11109g16909g13956g13099g1130g17902g7735g727g12720g16305g2682g11797g6357g7800g1258g10393g6543g2554g1258g1364g3892g10806g7145 g5439g1130g17902g7735g727g1131g2

48、264g2682g11797g4562g6247g2144g17902g1211g7029g10720g3434g7206g19492g1130g17902g7735g452g3 g26g17g20g17g21g17g23g3 g10726g3440g7707g2318g7212g7038g3 g9083g16884g7701g2312g1258g2696g7263g2646g2554g7206g2144g17902g1211g7029g10720g3434g452g6457g10135g16372g4554g6214g13526g4554g11444g7206g19492g2144g1790

49、2g1211g7029g10720g3434g17931g15996g7701g2312g1130g17902g7735g452g3 g26g17g20g17g21g17g24g3 g7707g2318g5528g17047g16378g14649g3 g9083g16884g7701g2312g17814g17846g17814g4585g17814g17084g7263g2646g14495g4013g712g7701g2312g5141g1959g7263g2646g21888g1944g712g7701g2312g1258g2696g7263g2646g6449g16881g1082g4807g452g2144g17902g10720g3434g17931g15996g7701g2312 g11444g17814g17846g7481g7230g7278g1948g2600g7735g5639g1130g17902g7735g727g7701g2312g17814g17846g18301g3895g12720g2437g11444g7701g2312g5141g1959g2554g5717g7041g16878g7149g1130g17902g7735g727g7701g2312g1258g2696g11632g13583g1072g1091g1098 g770