大学英语四级243及答案解析.doc
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1、大学英语四级 243及答案解析(总分:746.59,做题时间:130 分钟)一、Writing (30 minutes)(总题数:1,分数:30.00)1.For this part, you are allowed to write a composition on the topic On Waste. You should write at least 120 words and you should base your composition on the outline. 1当今社会存在大量的浪费的现象。 2有人认为浪费能促进生产和消费,因而不应再受指责。 3我的观点。 (分数:30
2、.00)_二、Reading Comprehensio(总题数:1,分数:71.00)Please Hold the Line Nearly all of us know what its like to be put on “musical hold“. Call almost any customer service number, and you can expect to hear at least a few bars of boring elevator music before an operator picks up. The question is: do you hang
3、up or do you keep holding? That may depend on your gender and what type of music is playing, according to research reported by University of Cincinnati Associate Professor of Marketing, James Kellaris. Kellaris, who has studied the effects of music on consumers for more than 12 years, teamed with Si
4、gma Research Management Group to evaluate the effects of “hold music“ for a company that operates a customer service line. The researchers tested four types of “on-hold“ music with 71 of the companys clients, 30 of them women. Light jazz, classical, rock and the companys current format of adult alte
5、rnative (a mix of contemporary styles) were all tested. The sample included individual consumers, small business and large business segments. Participants were asked to imagine calling a customer assistance line and being placed on hold. They were then exposed to “on-hold“ music via headsets and ask
6、ed to estimate how long it played. Their reactions and comments were also solicited and quantified by the researchers. Service providers, of course dont want you to have to wait on hold, but if you do, they want it to be a pleasant experience for you. But Kellaris conclusions may hold some distressi
7、ng news for companies. No matter what music was played, the time spent “on hold“ was generally overestimated. The actual wait in the study was 6 minutes, but the average estimate was 7 minutes and 6 seconds. He did find some good news for the client who hired him. The kind of music theyre playing no
8、w, alternative, is probably their best choice. Two things made it a good choice. First, it did not produce significantly more positive or negative reactions in people. Second, males and females were less polarized in their reactions to this type of music. Kellaris other findings, however, make the s
9、tate of musical hold a little less firm: time spent “on hold“ seemed slightly shorter when light jazz was played, but the effect of music format differed for men and woman. Among the males, the wait seemed shortest when classical music was played. Among the females, the wait seemed longest when clas
10、sical music was played. This may be related to differences in attention levels and musical preferences. In general, classical music evoked the most positive reactions among males; light jazz evoked the most positive reactions (and shortest waiting time estimates) among females. Rock was the least pr
11、eferred across both gender groups and produced the longest waiting time estimates. “The rock musics driving beat kind of aggravates people calling customer assistance with a problem.“ said Kellaris. “The more positive the reaction to the music, the shorter the waiting time seemed to be. So maybe tim
12、e does tend to fly when youre having fun, even if youre on musical hold.“ Kellaris joked. But unfortunately for companies operating on-hold lines, men and women have different ideas about what music is “fun“. “The possible solution“, Kellaris joked, “might be for the recorded message to say: if your
13、e a male, please press one; if youre a female, please press two. If you are in a bad mood, please hang up and try later.“ (分数:71.00)(1).If you call almost any customer service number, and you can hear an operators voice at once.(分数:7.10)A.YB.NC.NG(2).Kellaris has studied the effects of music on cons
14、umers for over 12 years.(分数:7.10)A.YB.NC.NG(3).The research sample consisted of real clients of a company.(分数:7.10)A.YB.NC.NG(4).The sample consisted of equal numbers of men and women.(分数:7.10)A.YB.NC.NG(5).Service providers want to minimize the time spent “on hold“.(分数:7.10)A.YB.NC.NG(6).Advertisin
15、g is considered a poor alternative to “on-hold“ music.(分数:7.10)A.YB.NC.NG(7).The consumer service company surveyed was playing classical music.(分数:7.10)A.YB.NC.NG(8).Kellaris other findings make the state of musical hold 1.(分数:7.10)填空项 1:_(9).Among the males, the wait seemed shortest when 1 was play
16、ed.(分数:7.10)填空项 1:_(10).According to Kellaris, 1 the reaction to the music, the shorter the waiting time seemed to be.(分数:7.10)填空项 1:_三、Listening Comprehens(总题数:1,分数:15.00)A.Phillips will not be in this office at all this week.B.He will be here on Tuesday only.C.Hell be here on Monday, Wednesday and
17、 Friday.D.Hell be at this office on Tuesday and Thursday.A.She has never eaten such delicious oranges before.B.She bets there are better oranges available.C.She doesnt understand why the man likes the oranges.D.She has had the same oranges before.A.She didnt go to Chicago.B.She had a good time in Ch
18、icago.C.She spent her vacation here.D.She didnt enjoy her trip.A.She will type it next week.B.She would rather work on it than do nothing.C.It took her an entire week to type it.D.She still hasnt quite finished with it.A.It is the only book for her philosophy class.B.All the classes have a lot of re
19、ading.C.She just has to read for her philosophy class.D.Only the philosophy class has a lot of reading.A.If Phil is lucky, he might get a scholarship.B.There is no way in which Phil can win a scholarship.C.Phil is not going to chance his luck and try for a scholarship.D.Phil is not being given a cha
20、nce to get a scholarship.A.Jack was expected to pass the exam.B.Jack surprised everybody by taking his exam again.C.No one really expected Jack to pass exams.D.Jack wasnt expected to fail his exams again.A.Better.B.Sick.C.Fine.D.Tired.四、Section B(总题数:2,分数:10.00)A.Searching for reference material.B.W
21、atching a film of the 1930s.C.Writing a course book.D.Looking for a job in a movie studio.A.Its too broad to cope with.B.Its a bit outdated.C.Its controversial.D.Its of little practical value.A.At the end of the online catalogue.B.At the Reference Desk.C.In The New York Times.D.In the Readers Guide
22、to Periodical Literature.A.She wants to find a job in this summer to pay for tuition fees.B.She lives far away from her parents.C.She will have no time to visit her parents in this summer.D.She doesnt miss her parents.A.They traveled around there.B.They taught English there.C.They did geological res
23、earch there.D.They served as volunteer workers there.A.Her bills are already too high.B.She has enough money to pay off tuition fees.C.She prefers to be independent.D.She is disqualified to get a loan.A.A special way to put a message into code so that common people cannot read it.B.A special way of
24、paying attention to an event that has a major impact on recalling it later.C.A special way to expand our memory capacity.D.A special way to slow down the process of losing our memory.A.Possibly because they have a wider range of interests.B.Possibly because they are more dependent on the environment
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- 大学 英语四 243 答案 解析 DOC
