【考研类试卷】考研英语-试卷136及答案解析.doc
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1、考研英语-试卷 136 及答案解析(总分:142.00,做题时间:90 分钟)一、Use of English(总题数:2,分数:80.00)1.Section I Use of EnglishDirections: Read the following text. Choose the best word(s) for each numbered blank and mark A, B, C or D.(分数:40.00)_At the moment the second plane was slamming into the south tower, President Bush was
2、(1)_ to the second-graders of Emma E. Booker Elementary in Sarasota FTA. When he arrived at the school he had been whisked (2)_ a holding room: National Security Advisor Condoleezza Rice needed to (3)_ to him. But he soon appeared in the classroom and listened (4)_ as the children went through their
3、 reading drill. As he was getting ready to pose (5)_ pictures with the teachers and kids, chief of staff Andy Card entered the room, walked (6)_ to the President and whispered in Ms right ear. The President“s face became (7)_ tense and serious. (8)_ nodded, Card left and for several minutes the Pres
4、ident seemed distracted and somber but then he (9)_ his interaction with the class. “Really good readers, whew!“ he told (10)_ “These must be six-graders!“ Meanwhile, in the room (11)_ Bush was scheduled to give his remarks, about 200,people, (12)_ local officials, school personnel and students, wai
5、ted under the hot lights., Word of the crash began to (13)_ reporters called their editors, but details were sparse until someone (14)_ there was a TV in a nearby office. The President finally entered, about 35 minutes later, and (15)_ his brief comments. “This is a (16)_ time for America,“ he began
6、. He ordered a massive (17)_ to “hunt down the folks (18)_ committed this act.“ Meanwhile the bomb dogs took a few extra passes through Air Force One, and an extra fighter escort was added. (19)_ the President too was going to have trouble (20)_ home.(分数:40.00)A.to introduceB.introducedC.introducing
7、D.being introducedA.intoB.forC.inD.atA.talkB.speakC.sayD.discussA.appreciativelyB.attentively.C.happilyD.absent-mindedlyA.toB.fromC.atD.forA.overB.forwardC.backwardD.soonA.visuallyB.visiblyC.virtuallyD.vitallyA.CardB.SheC.HeD.TheyA.assumedB.resumedC.consumedD.assuredA.the teachersB.themC.the kidsD.b
8、othA.thatB.whenC.whereD.in thatA.in additionB.includingC.excludingD.exceptA.circulateB.speakC.appearD.keepA.traced backB.rememberedC.memorizedD.conceivedA.presentedB.tookC.hadD.madeA.horribleB.terribleC.difficultD.frighteningA.experimentB.researchC.examinationD.investigationA.andB.whoC.thatD.whatA.B
9、utB.InsteadC.FurthermoreD.DespiteA.to helpB.gettingC.to getD.helping二、Reading Comprehensio(总题数:10,分数:58.00)2.Section II Reading Comprehension_3.Part ADirections: Read the following four texts. Answer the questions below each text by choosing A, B, C or D._One key answer to the problem of finding and
10、 keeping customersand turning their good will into salesis having good customer relationship management (CRM). CRM“s goal is to create a cooperation among sales, marketing, and customer-service activities within an organization in order to obtain and retain customers. CRM on the Internete-CRMuses We
11、b technology to create such a cooperation. E-CRM means different things to different companies. Some enter e-CRM through traditional contact-management and sales-force automation software from such vendors as Gold Mine Software Corp. or Interact Commerce Corp. Many companies see e-CRM as a natural e
12、xtension of their call centers. In an ideal system, historical information, such as customers“ buying preferences, or circumstantial information, such as customer-contract volumes, can launch actions and data screens. Finally, companies with corporate enterprise resource planning (ERP) systems see e
13、-CRM as a natural part of computer-facilitated management. You don“t need to begin on a grand scale; you can take small steps toward a comprehensive e-CRM system with experienced contact management companies such as Commence Corp. Gold Mine Software Corp., Interact Commerce Corp., and Multiactive So
14、ftware. GoldMine 5.0 is aimed at teams of 1 to 50 users who want to track, refer, and act on telephone and e-mail contacts from customers. The users needn“t reside on a local network to coordinate an action. All each user needs is an IP address. Gold Mine Front Office offers templates for specific i
15、ndustries; these define roles and relationships and include rules for workflow processes. Similarly, Interact Commerce Corp. has a multi-layer product family, including ACT2000 and SalesLogix2000. Each can integrate the activities of sales, marketing, and support teams. Smaller organizations can als
16、o take advantage of the services of dot-com companies such as and UpS, which focus primarily on sales-force automation. These companies will put your basic e-CRM services online for under $50 per user per month. On the downside, you don“t get much customization or integration. Some e-CRM companies
17、have fewer options, and often concentrate on vertical markets. Janna Systems, for example, specializes in e-CRM solutions for the financial services industry. Some companies, such as eGain Communications Corp. and Talisma Corp. specialize in e-mail based CRM and offer both hosted and online services
18、. Socrates Technologies Corp. takes the online ASP approach and offers the SalesLogix2000 suite on the Web along with other e-business applications.(分数:10.00)(1).In the opening paragraph, the author introduces his topic by(分数:2.00)A.posing a contrast.B.making a comparison.C.explaining a term.D.defin
19、ing an invention.(2).Companies working on CRM aim at(分数:2.00)A.getting and keeping customers and thus promoting sales.B.controlling the activities of sales, marketing and customer service.C.taking advantage of the web technology to improve business performance.D.enhancing their competitive ability a
20、nd upgrading their customer service.(3).To which of the following statements would the author most likely agree?(分数:2.00)A.GoldMine Software Corp. is a model of successful e-CRM.B.ERP is more advanced than e-CRM which is commonplace in computer-facilitated management.C.To get the service from experi
21、enced companies, you need your own IP and an accessible local network.D.ACT2000 is an e-CRM software with the function of integrating sales, marketing and customer support.(4).The phrase “On the downside“(Paragraph 4) denotes(分数:2.00)A.in an advantageous aspect.B.in a downward direction.C.in a disad
22、vantageous aspect.D.on a downward path.(5).We learn from the passage that dot-com companies(分数:2.00)A.usually focus on a specific aspect of e-CRM.B.offer perfect service to smaller organizations at a low rate.C.have more advantages in both hosted and online services.D.provide different services for
23、different enterprises from those offered by larger companies.The energy crisis, which is being felt around the world, has dramatized how the careless use of the earth“s resources has brought the whole world to the brink of disaster. The over-development of motor transport, with its increase of more
24、cars, more highways, more pollution, more suburbs, more commuting, has contributed to the near-destruction of our cities, the breakup of the family, and the pollution not only of local air but also of the earth“s atmosphere. The disaster has arrived in the form of the energy crisis. Our present situ
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- 考研 试卷 英语 136 答案 解析 DOC
