[考研类试卷]考研英语(二)模拟试卷123及答案与解析.doc
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1、考研英语(二)模拟试卷 123 及答案与解析一、Section I Use of EnglishDirections: Read the following text. Choose the best word(s) for each numbered blank and mark A, B, C or D. (10 points) 0 Some historians say that the most important contribution of Dwight Eisenhower s presidency (总统任期) in the 1950s was the U.S. inters
2、tate highway system. It was a【C1】_ project, easily surpassing the scale of such previous human【C2】_ as the Panama Canal. Eisenhowers interstate highways【C3】_ the nation together in new ways and【C4】_ major economic growth by making commerce less【C5】_ . Today, an information superhighway has been buil
3、tan electronic network that【C6】_ libraries, corporations, government agencies and【C7】_ . This electronic superhighway is called the Internet,【C8 】_ it is the backbone (主干) of the World Wide Web.The Internet had its【C9】_ in a 1969 U. S. Defense Department computer network called ARPAnet, which【C10】_
4、Advanced Research Projects Agency Network. The Pentagon built the network for military contractors and universities doing military research to【C11】_ information. In 1983 the National Science Foundation (NSF) ,【C12】 _ mission is to promote science, took over.This new NSF network【C13】_ more and more i
5、nstitutional users, many of【C14】_ had their own internal networks. For example, most universities that【C15】_ the NSF network had intra-campus computer networks. The NSF network【C16】_ became a connector for thousands of other networks.【C17】_ a backbone system that interconnects networks, Internet was
6、 a name that fit.So we can see that the Internet is the wired infrastructure (基础设施) on which web【C18 】_ move. It began as a military communication system, which expanded into a government-funded【C19】_ research network.Today, the Internet is a user-financed system tying institutions of many sorts tog
7、ether【C20】_ an “ information superhighway“.1 【C1 】(A)concise(B) radical(C) massive(D)trivial2 【C2 】(A)behaviors(B) endeavors(C) inventions(D)elements3 【C3 】(A)packed(B) stuck(C) suppressed(D)bound4 【C4 】(A)facilitated(B) modified(C) mobilized(D)terminated5 【C5 】(A)competitive(B) comparative(C) exclu
8、sive(D)expensive6 【C6 】(A)merges(B) connects(C) relays(D)unifies7 【C7 】(A)figures(B) personalities(C) individuals(D)humans8 【C8 】(A)and(B) yet(C) or(D)while9 【C9 】(A)samples(B) sources(C) origins(D)precedents10 【C10 】(A)stood by(B) stood for(C) stood against(D)stood over11 【C11 】(A)exchange(B) bypas
9、s(C) switch(D)interact12 【C12 】(A)their(B) that(C) when(D)whose13 【C13 】(A)expanded(B) contracted(C) attracted(D)extended14 【C14 】(A)what(B) which(C) these(D)them15 【C15 】(A)joined(B) attached(C) participated(D)involved16 【C16 】(A)moreover(B) however(C) likewise(D)then17 【C17 】(A)With(B) By(C) In(D)
10、As18 【C18 】(A)contexts(B) signs(C) messages(D)leaflets19 【C19 】(A)citizen(B) civilian(C) amateur(D)resident20 【C20 】(A)into(B) amid(C) over(D)towardPart ADirections: Read the following four texts. Answer the questions below each text by choosing A, B, C or D. (40 points)20 High-quality customer serv
11、ice is preached by many, but actually keeping customers happy is easier said than done.Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, co-workers, strangersand anyone who will listen.Store managers are often the last to hear compla
12、ints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde group and Wharton school.“Storytelling hurts retailers and entertains consumers,“ said Paula Courtney, President of the Verde group. “The store loses the c
13、ustomer, but the shopper must also find a replacement.“On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative reviews. The resulting “snowball effect“ c
14、an be disastrous to retailers.According to the research, shoppers who purchased clothing encountered the most problems.Ranked second and third were grocery and electronics customers.The most common complaints include filled parking lots, cluttered (塞满了的) shelves, over-located racks, out-of-stock ite
15、ms, long check-out lines, and rude salespeople.During peak shopping hours, some retailers solved the parking problems by getting moonlighting (业余兼职的) local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for
16、customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer
17、questions.Most importantly, salespeople should be diplomatic and polite with angry customers.“Retailers whore responsive and friendly are more likely to smooth over issues than those who arent so friendly,“ said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance wo
18、uld help.“Customers can also improve future shopping experiences by filling complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.21 Why are store managers often the last to hear complaints?(A)Most cust
19、omers wont bother to complain even if they have had unhappy experiences.(B) Customers would rather relate their unhappy experiences to people around them.(C) Few customers believe the service will be improved.(D)Customers have no easy access to store managers.22 What does Paula Courtney imply by say
20、ing “. the shopper must also find a replacement“ (Line 2, Para. 4)?(A)New customers are bound to replace old ones.(B) It is not likely that the shopper can find the same products in other stores.(C) Most stores provide the same kind of service.(D)Not complaining to the manager causes the shopper som
21、e trouble too.23 Shop owners often hire moonlighting police as parking attendants so that shoppers_.(A)can stay longer browsing in the store(B) wont have trouble parking their cars(C) wont have any worries about security(D)can find their cars easily after shopping24 What contributes most to smoothin
22、g over issues with customers?(A)Manners of the salespeople.(B) Hiring of efficient employees.(C) Huge supply of goods for sale.(D)Design of the store layout.25 To achieve better shopping experiences, customers are advised to_.(A)exert pressure on stores to improve their service(B) settle their dispu
23、tes with stores in a diplomatic way(C) voice their dissatisfaction to store managers directly(D)shop around and make comparisons between stores25 Crippling health care bills, long emergency-room waits and the inability to find a primary care physician just scratch the surface of the problems that pa
24、tients face daily.Primary care should be the backbone of any health care system. Countries with appropriate primary care resources score highly when it comes to health outcomes and cost. The U.S. takes the opposite approach by emphasizing the specialist rather than the primary care physician.A recen
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