MSFC NASA MPR 1280 4 REV H-2009 MSFC CORRECTIVE ACTION SYSTEM《马歇尔太空飞行中心校正动作系统》.pdf

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1、CHECK THE MASTER LIST at https:/repository.msfc.nasa.gov/directives/directives.htm VERIFY THAT THIS IS THE CORRECT VERSION BEFORE USE MPR 1280.4 REVISION H EFFECTIVE DATE: June 1, 2009 EXPIRATION DATE: June 1, 2014 MARSHALL PROCEDURAL REQUIREMENTS QD01 MSFC CORRECTIVE ACTION SYSTEM Provided by IHSNo

2、t for ResaleNo reproduction or networking permitted without license from IHS-,-,-Marshall Procedural Requirements QD01 MSFC Corrective Action System MPR 1280.4 Revision: H Date: June 1, 2009 Page 2 of 23 CHECK THE MASTER LIST at https:/repository.msfc.nasa.gov/directives/directives.htm VERIFY THAT T

3、HIS IS THE CORRECT VERSION BEFORE USE DOCUMENT HISTORY LOG Status (Baseline/ Revision/ Canceled) Document Revision Effective Date Description Baseline 5/14/99 Document converted from MSFC-P14.1 to a Directive. Previous history retained in system as part of canceled or superseded ISO Document files.

4、Revision A 8/16/99 Changes made to incorporate new organizational terminology. Paragraph 1.4, “MWI 8730.9” changed to “MWI 1280.2” and paragraph 1.5, “MWI 8730.11” changed to “MWI 1280.4.” Revision B 3/26/01 Replaced reference to deleted document MPG 1700.1 with MWI 8621.1; Added S Included Office a

5、s well as Project and Directorate; Added POC appearing at MMS Implementation Team meeting to status delinquent response. Revision C 1/24/03 Change footer URL; Replace “Quality Comment” with “Customer Feedback”; Change QS10-R-012” to QS-R-012”; Replace URL “http:msfcsma1/dbwebs/cas” with “https:/msfc

6、sma1.msfc.nasa.gov” Revision D 10/15/2004 Change from MPG to MPR, removing or clearly segregating optional suggestions from mandatory requirements; Changed URL link to CAS application; Expanded Customer Feedback screening criteria; Identify specific S&MA positions doing the work Revision E 10/21/200

7、5 To address NCR 696, a mandatory Objective Evidence of Corrective Action data verification has been added for RCAR closure by corrective action to add OPR consultation while screening QSDNs for RCARs, and to specifically inform the POC of their options in ways to disposition the RCAR. Revision F 8/

8、22/2007 Revised title of MWI 1280.2 from “MSFC Customer Feedback System” to “MSFC Customer Feedback Processing through the Corrective Action System.” Revised title of MPD 1280.1 from “Marshall Management Manual” to “Marshall Quality Management System Manual.” Implemented numerous formatting and gram

9、matical corrections. Changed Imp Team to Committee. Added ISO 14001 and MPD reference in Figure 3. Added initiator notification in QSDN-Related RCAR closure processing. Revised mandatory face-to-face POC participation in MMS Committee for delinquent RCARs to only providing information in support of

10、that meeting. Revised flow diagram to match revised paragraph numbers. Exempted only DR and QSDN-related issues from CF screening in Figure 2. Added CAS Reports and CAB to distinguish between 4.4 and 4.2 entries. Deleted reference in 4.3 to NRRS Schedule 2. Revision G 10/1/2008 Revised 2. Applicabil

11、ity statement to address the applicability of this directive to the Michoud Assembly Facility. Also revised for minor editorial changes. Added wording on proceeding with Corrective Action, if authorized, or waiting for CAB approval otherwise. Added wording for other dispositions than CLOSURE by CAB.

12、 Eliminated or separated redundant “shall” clauses. Added reference to Constellation PRACA. Revision H 6/01/2009 Add “evaluation of effectiveness of corrective action” follow-up by adding new items: 2.1.7 and subs, 3.1.7 and subs, 3.2.7 and subs, 3.3.7 and subs, and corresponding new blocks to 5. Fl

13、ow Diagram. Deleted 3.1.5.3, 3.2.5.2, and 3.3.5.3 to remove POC responsibility to MMS Committee. Reformatted 5-level deep numbering. Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-Marshall Procedural Requirements QD01 MSFC Corrective Action System M

14、PR 1280.4 Revision: H Date: June 1, 2009 Page 3 of 23 CHECK THE MASTER LIST at https:/repository.msfc.nasa.gov/directives/directives.htm VERIFY THAT THIS IS THE CORRECT VERSION BEFORE USE TABLE OF CONTENTS Preface P.1 Purpose P.2 Applicability P.3 Authority P.4 Applicable Documents P.5 References P.

15、6 Cancellation Document Content 1. Definitions 2. Responsibilities 3. Procedure 4. Records 5. Flow Diagram Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-Marshall Procedural Requirements QD01 MSFC Corrective Action System MPR 1280.4 Revision: H Date

16、: June 1, 2009 Page 4 of 23 CHECK THE MASTER LIST at https:/repository.msfc.nasa.gov/directives/directives.htm VERIFY THAT THIS IS THE CORRECT VERSION BEFORE USE PREFACE P.1 PURPOSE The purpose of this Marshall Procedural Requirements (MPR) is to establish the Marshall Space Flight Center (MSFC) res

17、ponsibilities and requirements for Corrective Action System (CAS) activities which fall within the scope as described in Marshall Policy Directive (MPD) 1280.1, “Marshall Quality Management System Manual.” P.2 APPLICABILITY a. This MPR applies to the personnel, programs, projects, and activities at

18、MSFC and MSFCs Michoud Assembly Facility (MAF), including contractors and resident agencies to the extent specified in their respective contracts or agreements. (“Contractors,” for purposes of this paragraph, include contractors, grantees, Cooperative Agreement recipients, Space Act Agreement partne

19、rs, or other agreement parties.) b. This MPR is only applicable to problems which were identified after the baseline effective date (November 10, 1997) of MPG 1280.4, the predecessor of MPR 1280.4. c. Corrective actions taken during MSFC Internal Quality Audits are addressed in MPR 1280.6, “Manageme

20、nt Systems Internal Audits.” Corrective actions required to correct supplier/subcontractor discrepancies are addressed in MPR 5000.1, “Purchasing,” and related instructions. Corrective actions for mishaps are addressed in MWI 8621.1, “Mishap and Close Call Reporting and Investigation Program.” This

21、MPR does not apply to, or preclude, those corrective action systems imposed by NASA Program direction or by contract including the Shuttle, Payload, Constellation and Space Station Problem Reporting and Corrective Action (PRACA) flight hardware/software systems. P.3 AUTHORITY MPD 1280.1, “Marshall Q

22、uality Management System Manual” P.4 APPLICABLE DOCUMENTS a. NPR 1441.1, “NASA Records Retention Schedules (NRRS)” b. MPD 1280.1, “Marshall Quality Management System Manual” c. MPR 1280.6, “Management Systems Internal Audits” d. MPR 5000.1, “Purchasing” e. MPR 8730.3, “Control of Nonconforming Produ

23、ct” Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-Marshall Procedural Requirements QD01 MSFC Corrective Action System MPR 1280.4 Revision: H Date: June 1, 2009 Page 5 of 23 CHECK THE MASTER LIST at https:/repository.msfc.nasa.gov/directives/directi

24、ves.htm VERIFY THAT THIS IS THE CORRECT VERSION BEFORE USE f. MWI 1280.2, “MSFC Customer Feedback (CF) Processing Through the Corrective Action System (CAS)” g. MWI 1280.3, “Corrective/Preventive Action Notification System” h. MWI 1280.4, “MSFC Quality System Deficiency Notice System” i. MWI 8621.1,

25、 “Mishap and Close Call Reporting and Investigation Program” j. QD-R-012, “S&MA (QD) Operation of the MSFC Corrective Action System” P.5 REFERENCES None P.6 CANCELLATION MPR 1280.4G dated October 1, 2008 Original signed by Robert M. Lightfoot Acting Director Provided by IHSNot for ResaleNo reproduct

26、ion or networking permitted without license from IHS-,-,-Marshall Procedural Requirements QD01 MSFC Corrective Action System MPR 1280.4 Revision: H Date: June 1, 2009 Page 6 of 23 CHECK THE MASTER LIST at https:/repository.msfc.nasa.gov/directives/directives.htm VERIFY THAT THIS IS THE CORRECT VERSI

27、ON BEFORE USE DOCUMENT CONTENT 1. DEFINITIONS 1.1 Corrective Action. Action taken to correct nonconformances and to eliminate the cause of nonconformances to prevent recurrence. 1.2 Corrective Action Board (CAB). Board composed of a representative of Recurrence Control Action Request (RCAR) Point of

28、 Contacts (POCs) management, an MSFC Safety and Mission Assurance (S&MA) representative and, tailored by type of RCAR involved, Project, Directorate, or Center Management personnel charged to evaluate and disposition proposed actions related to a specific RCAR. 1.3 CAS. The organization and procedur

29、es involved with implementing and coordinating the requirements of this document. 1.4 Customer Feedback (CF). The documented result of an MSFC customer communication (e.g., complaint, observation, or compliment) regarding delivered MSFC products and services as specified by MWI 1280.2, “MSFC Custome

30、r Feedback Processing Through the Corrective Action System,” either directly into the database or using MSFC Form 4306, “MSFC Customer Feedback.” 1.5 Discrepancy Record (DR). Copy 1 of MSFC Form 460, “Discrepancy Record.” 1.6 Nonconformance. A condition of any article, material, software, service, o

31、r activity in which one or more characteristics do not conform to requirements. This includes failures, discrepancies, defects, malfunctions, and noncompliances. 1.7 Ground Support Equipment (GSE). Non-flight systems, equipment, or devices (with a physical or functional interface with flight hardwar

32、e) necessary to routinely support the operations of transporting, receiving, handling, assembly, inspection, test, checkout, servicing and launch of space vehicles and payloads at launch, landing, or retrieval sites. 1.8 Quality System Deficiency Notice (QSDN). Quality System nonconformances which a

33、re documented as specified by MWI 1280.4, “MSFC Quality System Deficiency Notice System,” either directly into the database or using MSFC Form 4335, “Quality System Deficiency Report.” 1.9 RCAR. A request initiated by S&MA to responsible organizations to investigate a nonconformance for the purpose

34、of identifying the root cause and actions necessary to prevent recurrence. An RCAR is used to record the results of the investigation, justification for not taking corrective action (explanation), or actions taken to implement the corrective action to include the effectiveness. The RCAR is available

35、 for viewing at http:/edocio.msfc.nasa.gov/dbwebs/apps/cas/ Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-Marshall Procedural Requirements QD01 MSFC Corrective Action System MPR 1280.4 Revision: H Date: June 1, 2009 Page 7 of 23 CHECK THE MASTER LI

36、ST at https:/repository.msfc.nasa.gov/directives/directives.htm VERIFY THAT THIS IS THE CORRECT VERSION BEFORE USE 1.10 Root Cause. The underlying reason for or cause of, one or more nonconformances or deficiencies identified through investigations and studies which, when corrected, prevent occurren

37、ce or prevent or reduce recurrence. 1.11 Severity 1 Software Problem. Software problem which causes or could cause loss of control, explosion, or other hazardous effect. 1.12 Severity 2 Software Problems. Software problem which causes or could cause inability to achieve mission objectives such as la

38、unch, mission duration, and payload deployment. 2. RESPONSIBILITIES 2.1 The S&MA Directorate CAS organization shall: 2.1.1 Ensure overall implementation of this system. 2.1.2 Evaluate all hardware/software DRs (MSFC Form 460), QSDNs, and CFs to determine the need for recurrence control action. To ac

39、complish this, the S&MA Directorate CAS organization: 2.1.2.1 Perform trend analyses on DRs to determine the need for corrective action. 2.1.2.2 Initiate RCARs as required. 2.1.3 Maintain a list of appropriate POC(s) for receipt of RCARs. 2.1.4 Provide periodic reports, as necessary: 2.1.4.1 To appr

40、opriate Center Management, Program/Project Manager or Systems Engineer, responsible directorates or offices, and S&MA representative in the project office for each project denoting the open/delinquent status of unresolved hardware/software RCARs. 2.1.4.2 To appropriate management for open/delinquent

41、 status of unresolved CF, DR and QSDN RCARs. 2.1.4.3 To appropriate management for response to adverse trends of open or newly-opened CF, DR, and QSDN RCARs. 2.1.5 Evaluate and assess the completeness of the data provided to support the closure of the RCAR. 2.1.6 Provide administrative support for C

42、AB and real-time tracking and statusing for all RCARs. 2.1.7 Verify and evaluate effectiveness of correction and corrective action as specified in 3.1.7, 3.2.7, and 3.3.7 and respective subparagraphs. Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-M

43、arshall Procedural Requirements QD01 MSFC Corrective Action System MPR 1280.4 Revision: H Date: June 1, 2009 Page 8 of 23 CHECK THE MASTER LIST at https:/repository.msfc.nasa.gov/directives/directives.htm VERIFY THAT THIS IS THE CORRECT VERSION BEFORE USE 2.2 Organizational Assigned RCAR POCs shall:

44、 2.2.1 Resolve any S&MA problems concerning the completeness of the data provided to support the closure of the RCAR. 2.2.2 Establish appropriate milestones for flight readiness assessment of open recurrence control actions. 2.2.3 Review the monthly status report for delinquent recurrence control ac

45、tions and take necessary action to expedite closure. 2.2.4 Resolve and establish analysis and recurrence control action priorities in cases where schedule and resources conflicts exist. 2.2.5 Determine the need for and perform, or coordinate the performance of, all necessary investigations to determ

46、ine the root cause of the nonconformance. 2.2.6 Determine appropriate recurrence control actions. 2.2.7 Document appropriate rationale for closure as an explained problem and input into the MSFC CAS database when cause and/or recurrence control action cannot be determined. 2.2.8 Record the required

47、recurrence control action in the MSFC CAS database or return it to S&MA CAS Lead for data entry, to include all reports (in Adobe Acrobat portable document format i.e., .pdf) and all images/photos (in Joint Photography Expert Group i.e., .jpg format). 2.2.9 Implement the required recurrence control

48、action through established channels. 2.2.10 Perform additional investigation where close-out rationale is judged to be inadequate or insufficient. 2.2.11 Provide needed support to CABs. 2.3 CAB members shall: 2.3.1 Review RCAR packages. 2.3.2 Provide management direction and support for RCAR resolut

49、ion. 2.3.3 Resolve conflicts in approaches to corrective actions. 2.3.4 Assign CAB action items. 2.3.5 Close RCARs upon verification that corrective action has been taken and that it is effective. Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-Marshall Procedural Requirements QD01 MSFC Correcti