ITU-T X 1056-2009 Security incident management guidelines for telecommunications organizations (Study Group 17)《电信组织的安全事件管理指南 17号研究组》.pdf

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1、 International Telecommunication Union ITU-T X.1056TELECOMMUNICATION STANDARDIZATION SECTOR OF ITU (01/2009) SERIES X: DATA NETWORKS, OPEN SYSTEM COMMUNICATIONS AND SECURITY Telecommunication security Security incident management guidelines for telecommunications organizations Recommendation ITU-T X

2、.1056 ITU-T X-SERIES RECOMMENDATIONS DATA NETWORKS, OPEN SYSTEM COMMUNICATIONS AND SECURITY PUBLIC DATA NETWORKS X.1X.199 OPEN SYSTEMS INTERCONNECTION X.200X.299 INTERWORKING BETWEEN NETWORKS X.300X.399 MESSAGE HANDLING SYSTEMS X.400X.499DIRECTORY X.500X.599 OSI NETWORKING AND SYSTEM ASPECTS X.600X.

3、699 OSI MANAGEMENT X.700X.799 SECURITY X.800X.849 OSI APPLICATIONS X.850X.899 OPEN DISTRIBUTED PROCESSING X.900X.999 INFORMATION AND NETWORK SECURITY General security aspects X.1000X.1029 Network security X.1030X.1049 Security management X.1050X.1069 Telebiometrics X.1080X.1099 SECURE APPLICATIONS A

4、ND SERVICES Multicast security X.1100X.1109 Home network security X.1110X.1119 Mobile security X.1120X.1139 Web security X.1140X.1149 Security protocols X.1150X.1159 Peer-to-peer security X.1160X.1169 Networked ID security X.1170X.1179 IPTV security X.1180X.1199 CYBERSPACE SECURITY Cybersecurity X.1

5、200X.1229 Countering spam X.1230X.1249 Identity management X.1250X.1279 SECURE APPLICATIONS AND SERVICES Emergency communications X.1300X.1309 Ubiquitous sensor network security X.1310X.1339 For further details, please refer to the list of ITU-T Recommendations. Rec. ITU-T X.1056 (01/2009) i Recomme

6、ndation ITU-T X.1056 Security incident management guidelines for telecommunications organizations Summary Recommendation ITU-T X.1056 provides an overview of security incident management processes and services for telecommunication organizations. It provides concepts and key issues associated with s

7、ecurity incident management. Since the telecommunication organizations need to have processes in place to not only handle incidents that do occur but to prevent incidents from re-occurring, five high-level processes are described along with the relationship to the security management. In addition, a

8、 list of services that a security incident management team can provide is suggested in terms of reactive, proactive, and security quality management services. Source Recommendation ITU-T X.1056 was approved on 13 January 2009 by ITU-T Study Group 17 (2009-2012) under Recommendation ITU-T A.8 procedu

9、res. ii Rec. ITU-T X.1056 (01/2009) FOREWORD The International Telecommunication Union (ITU) is the United Nations specialized agency in the field of telecommunications, information and communication technologies (ICTs). The ITU Telecommunication Standardization Sector (ITU-T) is a permanent organ o

10、f ITU. ITU-T is responsible for studying technical, operating and tariff questions and issuing Recommendations on them with a view to standardizing telecommunications on a worldwide basis. The World Telecommunication Standardization Assembly (WTSA), which meets every four years, establishes the topi

11、cs for study by the ITU-T study groups which, in turn, produce Recommendations on these topics. The approval of ITU-T Recommendations is covered by the procedure laid down in WTSA Resolution 1. In some areas of information technology which fall within ITU-Ts purview, the necessary standards are prep

12、ared on a collaborative basis with ISO and IEC. NOTE In this Recommendation, the expression “Administration“ is used for conciseness to indicate both a telecommunication administration and a recognized operating agency. Compliance with this Recommendation is voluntary. However, the Recommendation ma

13、y contain certain mandatory provisions (to ensure e.g., interoperability or applicability) and compliance with the Recommendation is achieved when all of these mandatory provisions are met. The words “shall“ or some other obligatory language such as “must“ and the negative equivalents are used to ex

14、press requirements. The use of such words does not suggest that compliance with the Recommendation is required of any party. INTELLECTUAL PROPERTY RIGHTS ITU draws attention to the possibility that the practice or implementation of this Recommendation may involve the use of a claimed Intellectual Pr

15、operty Right. ITU takes no position concerning the evidence, validity or applicability of claimed Intellectual Property Rights, whether asserted by ITU members or others outside of the Recommendation development process. As of the date of approval of this Recommendation, ITU had not received notice

16、of intellectual property, protected by patents, which may be required to implement this Recommendation. However, implementers are cautioned that this may not represent the latest information and are therefore strongly urged to consult the TSB patent database at http:/www.itu.int/ITU-T/ipr/. ITU 2009

17、 All rights reserved. No part of this publication may be reproduced, by any means whatsoever, without the prior written permission of ITU. Rec. ITU-T X.1056 (01/2009) iii CONTENTS Page 1 Scope 1 2 References. 1 3 Definitions 1 3.1 Terms and definitions for security incidents in general . 1 3.2 Terms

18、 and definitions for telecommunications security incidents. 2 4 Abbreviations 2 5 Concepts and issues of security incident management. 3 5.1 Concepts of security incident management 3 5.2 Characteristics of telecommunications security incidents 6 5.3 Key issues of security incident management 6 6 Se

19、curity incident management processes . 9 6.1 Overview of security incident management processes. 9 6.2 Relationship between security incident management and security management 12 7 Security incident management services 14 7.1 Overview 14 7.2 Service categories. 14 7.3 Service descriptions 15 Append

20、ix I An example of security incident severity rating 22 Appendix II An example of security incident report 24 Bibliography. 31 Rec. ITU-T X.1056 (01/2009) 1 Recommendation ITU-T X.1056 Security incident management guidelines for telecommunications organizations 1 Scope This Recommendation seeks to a

21、ssist telecommunication organizations in mitigating the risks from security incidents by providing practical guidance on how to respond to incidents effectively and efficiently. Telecommunication organizations are encouraged to tailor the recommended guidelines and solutions to meet their specific s

22、ecurity or business requirements. This Recommendation presents general security incident management guidelines that are independent of particular hardware platforms, operating systems, and applications to supportively provide detailed implementation guidelines in line with ITU-T X.1051. Specifically

23、, it includes guidance on establishing an effective security incident management, but the primary focus of the Recommendation is on detecting, analysing, prioritizing, and responding incidents. 2 References The following ITU-T Recommendations and other references contain provisions which, through re

24、ference in this text, constitute provisions of this Recommendation. At the time of publication, the editions indicated were valid. All Recommendations and other references are subject to revision; users of this Recommendation are therefore encouraged to investigate the possibility of applying the mo

25、st recent edition of the Recommendations and other references listed below. A list of the currently valid ITU-T Recommendations is regularly published. The reference to a document within this Recommendation does not give it, as a stand-alone document, the status of a Recommendation. ITU-T E.409 Reco

26、mmendation ITU-T E.409 (2004), Incident organization and security incident handling: Guidelines for telecommunication organizations. ITU-T X.1051 Recommendation ITU-T X.1051 (2008) | ISO/IEC 27011:2008, Information technology Security techniques Information security management guidelines for telecom

27、munications organizations based on ISO/IEC 27002. ISO/IEC TR 18044 ISO/IEC TR 18044 (2004), Information technology Security techniques Information security incident management. 3 Definitions 3.1 Terms and definitions for security incidents in general In order to make use of a common and sound vocabu

28、lary regarding security incident management for telecommunications organizations, this Recommendation follows the definitions in ITU-T E.409 and ISO/IEC TR 18044. 3.1.1 business continuity planning ISO/IEC TR 18044: Business continuity planning is the process to ensure that recovery of operations wi

29、ll be assured should any unexpected or unwanted incident occur that is capable of negatively impacting the continuity of essential business functions and supporting elements. The process should also ensure that recovery is achieved in the required priorities and timescales, and subsequently all busi

30、ness functions and supporting elements will be recovered back to normal. The key elements of this process need to ensure that the necessary plans and facilities are put in place, and tested, and that they encompass information, business processes, information systems and services, voice and data com

31、munications, people and physical facilities. 2 Rec. ITU-T X.1056 (01/2009) 3.1.2 crisis ITU-T E.409: A crisis is a state caused by an event, or the knowledge of a forthcoming event, that may cause severe negative consequences. During a crisis, one may, in best cases, have the possibility of taking m

32、easures to prevent the crisis from becoming a catastrophe. When a catastrophe occurs, a Business Continuity Plan (BCP) normally exists as well as a crisis management team to handle the situation. 3.1.3 event ITU-T E.409: An event is an observable occurrence which is not possible to (completely) pred

33、ict or control. 3.1.4 incident ITU-T E.409: An event that might have led to an occurrence or an episode which is not serious. 3.1.5 incident handling: Incident handling is a service that involves all the processes or tasks associated with addressing an incident. Incident handling includes multiple f

34、unctions such as detecting, reporting, triage, analysis and incident response. 3.1.6 incident management: Incident management encompasses the incident handling service and other proactive services that help prevent incidents by providing guidance against potential risks and threats. 3.1.7 ISIRT (Inf

35、ormation Security Incident Response Team) ISO/IEC TR 18044: ISIRT is a team of appropriately skilled and trusted members of the organization, which will handle security incidents during their lifecycle. At times this team may be supplemented by external experts, for example from a recognized compute

36、r incident response team. 3.1.8 security incident ITU-T E.409: A security incident is any adverse event whereby some aspect of security could be threatened. 3.2 Terms and definitions for telecommunications security incidents 3.2.1 buffer overflow: A buffer overflow is an anomalous condition where a

37、process attempts to store data beyond the boundaries of a fixed-length buffer. The result is that the extra data overwrites adjacent memory locations. The overwritten data may include other buffers, variables and program flow data, and may cause a process to crash or produce incorrect results. A buf

38、fer overflow can be triggered by inputs specifically designed to execute malicious code or to make the program operate in an unintended way. As such, buffer overflows cause many software vulnerabilities and form the basis of many exploits. Sufficient bounds checking by either programmer, compiler or

39、 runtime can prevent buffer overflows. 3.2.2 DoS/DDoS attack: A denial of service (DoS) attack or a distributed denial of service (DDoS) attack floods a network with an overwhelming amount of traffic, slowing its response time for legitimate traffic or causing it to halt completely. It generally con

40、sists of the concerted, malevolent efforts of a person or persons. 3.2.3 telecommunications security incident: Any real or suspected adverse event in relation to the security of telecommunications. This includes: intrusion into telecommunication systems via the network; occurrence of computer viruse

41、s; probes for vulnerabilities via the network into one or more computer systems; PABX call leak-through; any other undesired events arising from unauthorized internal or external actions. 4 Abbreviations This Recommendation uses the following abbreviations: DoS Denial of Service Rec. ITU-T X.1056 (0

42、1/2009) 3 DDoS Distributed Denial of Service IDS Intrusion Detection Systems ISIRT Information Security Incident Response Team NGN Next Generation Network 5 Concepts and issues of security incident management 5.1 Concepts of security incident management Security products throughout the organization

43、scan systems and network traffic and report on potentially suspicious activity. Each report is termed a security event, and many thousands of events typically occur each day in organizations of moderate size. An event may be anything from a malformed or over-length network packet to a failed login o

44、n a computer. Determining whether any given event indicates trouble is difficult. Malformed packets can be malicious potentially indicating a buffer overflow attack or they can simply be innocent anomalies. Failed logins can signal an attempt to break into a system or they can be the result of simpl

45、e typographical errors. Additional context is required to determine whether a problem exists and if so, what action is required. Focusing on event management without that additional context will result in poor coordination, time wasted on events that are “false positives“, and operations that are re

46、active and unfocused. A security incident is a set of one or more events or conditions that require action and closure in order to maintain an acceptable risk profile (see b-ITU-T X.1055). In the haystack of events, organizations have to find the “needles“ that are the security incidents. Events may

47、 be isolated and disconnected, but security incidents add the context that enables security administrators to gain understanding and take action. ITU-T E.409 assumes that an incident is less severe than a security incident. Figure 1 shows the pyramid of events. At the bottom there are events, follow

48、ed by incident, security incident and, at the top, crisis and catastrophe. The closer to the top an event is, the more serious it is. Figure 1 Pyramid of events (see Figure 1 of ITU-T E.409) Defined in this way as a set of events or conditions requiring response and closure security incidents compri

49、se more than the significant threats that jeopardize business and require intervention. They also include more mundane situations that occur on a daily basis and threaten the 4 Rec. ITU-T X.1056 (01/2009) business only if no action is taken. Examples of these routine situations include “low and slow“ port scans and some varieties of email worms. Most organizations face thousands of instances of the latter types of threats, together with the higher profile blended threats like Code red, Nimda, and Klez.