ETSI TR 102 535-2007 Human Factors (HF) Guidelines for real-time person-to-person communication services Future requirements (V1 1 2)《人为因素(HF) 人与人之间的实时通信业务指南 未来要求(版本1 1 2)》.pdf
《ETSI TR 102 535-2007 Human Factors (HF) Guidelines for real-time person-to-person communication services Future requirements (V1 1 2)《人为因素(HF) 人与人之间的实时通信业务指南 未来要求(版本1 1 2)》.pdf》由会员分享,可在线阅读,更多相关《ETSI TR 102 535-2007 Human Factors (HF) Guidelines for real-time person-to-person communication services Future requirements (V1 1 2)《人为因素(HF) 人与人之间的实时通信业务指南 未来要求(版本1 1 2)》.pdf(32页珍藏版)》请在麦多课文档分享上搜索。
1、 ETSI TR 102 535 V1.1.2 (2007-07)Technical Report Human Factors (HF);Guidelines for real-time person-to-person communication services;Future requirementsETSI ETSI TR 102 535 V1.1.2 (2007-07) 2 Reference RTR/HF-00119 Keywords HF, interaction, quality, QoS, VoIP, video, service ETSI 650 Route des Luci
2、oles F-06921 Sophia Antipolis Cedex - FRANCE Tel.: +33 4 92 94 42 00 Fax: +33 4 93 65 47 16 Siret N 348 623 562 00017 - NAF 742 C Association but non lucratif enregistre la Sous-Prfecture de Grasse (06) N 7803/88 Important notice Individual copies of the present document can be downloaded from: http
3、:/www.etsi.org The present document may be made available in more than one electronic version or in print. In any case of existing or perceived difference in contents between such versions, the reference version is the Portable Document Format (PDF). In case of dispute, the reference shall be the pr
4、inting on ETSI printers of the PDF version kept on a specific network drive within ETSI Secretariat. Users of the present document should be aware that the document may be subject to revision or change of status. Information on the current status of this and other ETSI documents is available at http
5、:/portal.etsi.org/tb/status/status.asp If you find errors in the present document, please send your comment to one of the following services: http:/portal.etsi.org/chaircor/ETSI_support.asp Copyright Notification No part may be reproduced except as authorized by written permission. The copyright and
6、 the foregoing restriction extend to reproduction in all media. European Telecommunications Standards Institute 2007. All rights reserved. DECTTM, PLUGTESTSTM and UMTSTM are Trade Marks of ETSI registered for the benefit of its Members. TIPHONTMand the TIPHON logo are Trade Marks currently being reg
7、istered by ETSI for the benefit of its Members. 3GPPTM is a Trade Mark of ETSI registered for the benefit of its Members and of the 3GPP Organizational Partners. ETSI ETSI TR 102 535 V1.1.2 (2007-07) 3 Contents Intellectual Property Rights4 Foreword.4 1 Scope 5 2 References 5 3 Definitions and abbre
8、viations.6 3.1 Definitions6 3.2 Abbreviations .9 4 Real-time person-to-person communication services: Overview and issues .10 4.1 A vision of user-centred real-time person-to-person communication services.11 4.2 The requirement for human-related technical guidelines .13 4.3 The intended guideline us
9、ers 15 5 Assessment of existing guidelines17 5.1 Guidelines in EG 202 534 3.18 5.2 Candidate guidelines: Requests for guidelines for which no base data currently exist 21 5.3 Guidelines outside the domain of person-to-person communication .22 6 Dissemination of guidelines within industry24 6.1 Scope
10、 of the web-based system24 6.2 Main functionality offered by the web-based system.26 6.2.1 Navigation.26 6.2.2 Education 27 6.2.3 Dissemination .28 6.3 Maintenance of the web-based system .29 7 Conclusions 29 8 Recommendations for further work .30 8.1 Extension of EG 202 534 330 8.2 Maintenance and
11、enhancement of the web-based system 31 History 32 ETSI ETSI TR 102 535 V1.1.2 (2007-07) 4 Intellectual Property Rights IPRs essential or potentially essential to the present document may have been declared to ETSI. The information pertaining to these essential IPRs, if any, is publicly available for
12、 ETSI members and non-members, and can be found in ETSI SR 000 314: “Intellectual Property Rights (IPRs); Essential, or potentially Essential, IPRs notified to ETSI in respect of ETSI standards“, which is available from the ETSI Secretariat. Latest updates are available on the ETSI Web server (http:
13、/webapp.etsi.org/IPR/home.asp). Pursuant to the ETSI IPR Policy, no investigation, including IPR searches, has been carried out by ETSI. No guarantee can be given as to the existence of other IPRs not referenced in ETSI SR 000 314 (or the updates on the ETSI web server) which are, or may be, or may
14、become, essential to the present document. Foreword This Technical Report (TR) has been produced by ETSI Technical Committee Human Factors (HF). ETSI ETSI TR 102 535 V1.1.2 (2007-07) 5 1 Scope The present document is based on EG 202 534 3 and a web-based guideline Access and Tutorial System (http:/p
15、ortal.etsi.org/stfs/STF_HomePages/STF284/STF284.asp). The main content of EG 202 534 3 are guidelines for the real-time person-to-person communication services that provide text communication, audio communication, avatar communication, data communication, video communication and multimedia communica
16、tion. Service topics include audio-video asynchrony, video resolution, video delay and packet loss for fixed and mobile networks. User topics include communication tasks (e.g. negotiation, joint problem solving and persuasion), usage outcomes (e.g. task efficiency, task effectiveness and user satisf
17、action) and special user groups (e.g. persons who are deaf, blind and elderly). About 650 intended guideline users have been involved in the development work of EG 202 534 3 and the associated web-based system. The present document describes the requirements for guidelines and the tutorial system th
18、at were identified. It considers three main areas of future work based on experiences from the project: Enhancement of the existing EG 202 534 3 (e.g. through collection of test data on important topics). Enhancement of the web-based tutorial system. New service areas. 2 References For the purposes
19、of this Technical Report (TR), the following references apply: NOTE: While any hyperlinks included in this clause were valid at the time of publication ETSI cannot guarantee their long term validity. 1 Hestnes, B., Brooks, P., Heiestad, S., Ulseth, T., Aaby., C. (2003): “Quality of Experience in rea
20、l-time person-person communication - User based QoS expressed in technical network QoS terms“, Proceedings of the 19th International Symposium on Human Factors in Telecommunication, Berlin, Germany, December 1-4 2003, pp. 3-10. 2 ETSI TR 102 274: “ Human Factors (HF); guidelines for real-time person
21、-to-person communication services“. 3 ETSI EG 202 534: “Human Factors (HF); guidelines for real-time person-to-person communication services“. 4 Heim, J., Brooks, P., Flstad, A., Schliemann, T., Hestnes, B., Heiestad, S., et al. (2001). “Final Verification of Real-time Communication Requirements“. P
22、roject IST-1999-11577 Eye-2-Eye: Fitness-for-Purpose of Person-Person Communication Technologies, EC Deliverable IST11577/SEF/DIS/DS/Pub/001/a1, October 2001. 5 Brooks, P., Hestnes, B., Heiestad, S., Aaby, C. (2006):. “Communicating Quality of Experience data for the development of multimedia servic
23、es“. Proceedings of the 20th International Symposium on Human Factors in Telecommunication, Sophia Antipolis, France, March 21-23 2006, (available from http:/www.hft.org/HFT06/HFT-06-programme.htm). 6 Brooks P, Brundell P, Hamnes K, Heiestad S, Heim J, Hestnes B, Heydari B, OMalley C, Schliemann T,
24、Skjetne JH, Ulseth T (1999): “Final Report. ACTS Project AC314 Vis-Vis: Fitness-for-Purpose of Videotelephony in Face-to-Face Situations“. CEC Deliverable A314/NSS/PB/DS/P/005/b1, June 1999. 7 Brooks P, Schliemann T, Hestnes B, Frowein H, Aaby C, OMalley C, (2003): “Final Report Project IST-1999-115
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