EN ISO IEC 25064-2017 en Systems and software engineering - Software product Quality Requirements and Evaluation (SQuaRE) - Common Industry Format (CIF) for usability User needs re.pdf

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1、Systems and software engineering - Software product Quality Requirements and Evaluation (SQuaRE) - Common Industry Format (CIF) for usability: User needs report (ISO/IEC 25064:2013)BS EN ISO/IEC 25064:2017BSI Standards PublicationWB11885_BSI_StandardCovs_2013_AW.indd 1 15/05/2013 15:06EUROPEAN STAND

2、ARD NORME EUROPENNE EUROPISCHE NORM EN ISO/IEC 25064 May 2017 ICS 35.080 English Version Systems and software engineering - Software product Quality Requirements and Evaluation (SQuaRE) - Common Industry Format (CIF) for usability: User needs report (ISO/IEC 25064:2013) Ingnierie des systmes et du l

3、ogiciel - Exigences de qualit et valuation du produit logiciel (SQuaRE) - Format industriel commun (CIF) pour lutilisabilit: Rapport sur les besoins de lusager (ISO/IEC 25064:2013) System- und Software-Engineering - Qualittskriterien und Bewertung von Systemen und Softwareprodukten (SQuaRE) - Allgem

4、eines Industrieformat (CIF) zur Gebrauchstauglichkeit: Dokumentation der Erfordernisse von Benutzern (ISO/IEC 25064:2013) This European Standard was approved by CEN on 6 April 2017. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving th

5、is European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member. This European Standard exists in three official

6、versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions. CEN members are the national standards bodies of Aust

7、ria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spai

8、n, Sweden, Switzerland, Turkey and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2017 CEN All rights of exploitation in any form and by any means reserved worldwide

9、 for CEN national Members. Ref. No. EN ISO/IEC 25064:2017 ENational forewordThis British Standard is the UK implementation of EN ISO/IEC 25064:2017. It is identical to ISO/IEC 25064:2013. It supersedes BS ISO/IEC 25064:2013, which is withdrawn.The UK participation in its preparation was entrusted to

10、 Technical Committee PH/9, Applied ergonomics.A list of organizations represented on this committee can be obtained on request to its secretary.This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. The British Stan

11、dards Institution 2017 Published by BSI Standards Limited 2017ISBN 978 0 580 96011 6ICS 35.080Compliance with a British Standard cannot confer immunity from legal obligations. This British Standard was published under the authority of the Standards Policy and Strategy Committee on 31 October 2017.Am

12、endments/corrigenda issued since publicationDate Text affected31 October 2017 This corrigendum renumbers BS ISO/IEC 25064:2013 as BS EN ISO/IEC 25064:2017BRITISH STANDARDBS EN ISO/IEC 25064:2017EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN ISO/IEC 25064 May 2017 ICS 35.080 English Version Sys

13、tems and software engineering - Software product Quality Requirements and Evaluation (SQuaRE) - Common Industry Format (CIF) for usability: User needs report (ISO/IEC 25064:2013) Ingnierie des systmes et du logiciel - Exigences de qualit et valuation du produit logiciel (SQuaRE) - Format industriel

14、commun (CIF) pour lutilisabilit: Rapport sur les besoins de lusager (ISO/IEC 25064:2013) System- und Software-Engineering - Qualittskriterien und Bewertung von Systemen und Softwareprodukten (SQuaRE) - Allgemeines Industrieformat (CIF) zur Gebrauchstauglichkeit: Dokumentation der Erfordernisse von B

15、enutzern (ISO/IEC 25064:2013) This European Standard was approved by CEN on 6 April 2017. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date li

16、sts and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member. This European Standard exists in three official versions (English, French, German). A version in any other language made by translation unde

17、r the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Y

18、ugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION CO

19、MIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2017 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN ISO/IEC 25064:2017 EBS EN ISO/IEC 25064:2017EN ISO/IE

20、C 25064:2017 (E) 3 European foreword The text of ISO/IEC 25064:2013 has been prepared by Technical Committee ISO/IEC JTC 1 “Information technology” of the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) and has been taken over as EN ISO/IE

21、C 25064:2017 by Technical Committee CEN/TC 122 “Ergonomics” the secretariat of which is held by DIN. This European Standard shall be given the status of a national standard, either by publication of an identical This European Standard shall be given the status of a national standard, either by publi

22、cation of an identical text or by endorsement, at the latest by November 2017, and conflicting national standards shall be withdrawn at the latest by November 2017. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELE

23、C shall not be held responsible for identifying any or all such patent rights. According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic

24、, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.

25、Endorsement notice The text of ISO/IEC 25064:2013 has been approved by CEN as EN ISO/IEC 25064:2017 without any modification. ISO/IEC 25064:2013(E) ISO/IEC 2013 All rights reserved iiiContents Page Foreword . v Introduction vi 1 Scope 1 2 Conformance . 1 3 Normative references 2 4 Terms and definiti

26、ons . 2 5 Purposes of a User Needs Report . 5 5.1 General . 5 5.2 User Needs Reports for existing products, services and systems 6 5.3 User Needs Reports for new products, services and systems 6 5.4 User Needs Reports for determining, verifying, changing and elaborating context of use 6 5.5 Relation

27、ship to other CIF information items 6 6 Content of a User Needs Report 6 6.1 Content elements 6 6.2 Initial indicators of the needs for system/product/service or improvement . 7 6.3 User responsibilities and goals . 7 6.4 Source data on which user needs are based . 7 6.4.1 General . 7 6.4.2 Identifi

28、ed and reported user needs . 8 6.4.3 Identified and reported management and other stakeholder needs that impact on user needs 11 6.4.4 Identified performance deficiencies/problems/potential improvements . 12 6.5 Consolidated user needs 14 6.6 Recommendations (if appropriate) 15 6.7 Data collection m

29、ethods/procedures 15 6.7.1 Content . 15 6.7.2 Selection of participants for user needs assessment . 16 6.7.3 Description of user needs assessment participants . 16 6.7.4 Methods and procedures 17 6.8 Supporting information . 17 6.8.1 System/Product/Service description, objectives, constraints . 17 6

30、.8.2 Data collection instruments . 18 6.8.3 Data summaries . 18 Annex A (informative) Users of User Needs Report 19 Annex B (informative) User Needs Report Format 20 B.1 General . 20 B.2 Title page 20 B.3 Executive summary . 20 B.4 Introduction 21 B.5 Initial indicators of the need for system/produc

31、t/service or improvement (If appropriate) 21 B.6 Methods and procedures 21 B.7 Identified user needs . 21 B.8 Identified management/other stakeholder needs 21 B.9 Identified performance deficiencies/problems/potential improvements . 21 B.10 Consolidated user needs 21 B.11 Recommendations 21 B.12 Rep

32、ort annexes (supporting information) 21 B.12.1 System/Product/Service description, objectives, constraints . 21 BS EN ISO/IEC 25064:2017ISO/IEC 25064:2013(E) ISO/IEC 2013 All rights reserved iiiContents Page Foreword . v Introduction vi 1 Scope 1 2 Conformance . 1 3 Normative references 2 4 Terms an

33、d definitions . 2 5 Purposes of a User Needs Report . 5 5.1 General . 5 5.2 User Needs Reports for existing products, services and systems 6 5.3 User Needs Reports for new products, services and systems 6 5.4 User Needs Reports for determining, verifying, changing and elaborating context of use 6 5.

34、5 Relationship to other CIF information items 6 6 Content of a User Needs Report 6 6.1 Content elements 6 6.2 Initial indicators of the needs for system/product/service or improvement . 7 6.3 User responsibilities and goals . 7 6.4 Source data on which user needs are based . 7 6.4.1 General . 7 6.4.

35、2 Identified and reported user needs . 8 6.4.3 Identified and reported management and other stakeholder needs that impact on user needs 11 6.4.4 Identified performance deficiencies/problems/potential improvements . 12 6.5 Consolidated user needs 14 6.6 Recommendations (if appropriate) 15 6.7 Data co

36、llection methods/procedures 15 6.7.1 Content . 15 6.7.2 Selection of participants for user needs assessment . 16 6.7.3 Description of user needs assessment participants . 16 6.7.4 Methods and procedures 17 6.8 Supporting information . 17 6.8.1 System/Product/Service description, objectives, constrai

37、nts . 17 6.8.2 Data collection instruments . 18 6.8.3 Data summaries . 18 Annex A (informative) Users of User Needs Report 19 Annex B (informative) User Needs Report Format 20 B.1 General . 20 B.2 Title page 20 B.3 Executive summary . 20 B.4 Introduction 21 B.5 Initial indicators of the need for sys

38、tem/product/service or improvement (If appropriate) 21 B.6 Methods and procedures 21 B.7 Identified user needs . 21 B.8 Identified management/other stakeholder needs 21 B.9 Identified performance deficiencies/problems/potential improvements . 21 B.10 Consolidated user needs 21 B.11 Recommendations 2

39、1 B.12 Report annexes (supporting information) 21 B.12.1 System/Product/Service description, objectives, constraints . 21 BS EN ISO/IEC 25064:2017ISO/IEC 25064:2013(E) iv ISO/IEC 2013 All rights reservedB.12.2 Data collection instruments 21 B.12.3 Data summaries .21 Bibliography 22 BS EN ISO/IEC 250

40、64:2017ISO/IEC 25064:2013(E) ISO/IEC 2013 All rights reserved vForeword ISO (the International Organization for Standardization) and IEC (the International Electrotechnical Commission) form the specialized system for worldwide standardization. National bodies that are members of ISO or IEC participa

41、te in the development of International Standards through technical committees established by the respective organization to deal with particular fields of technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international organizations, governmental an

42、d non-governmental, in liaison with ISO and IEC, also take part in the work. In the field of information technology, ISO and IEC have established a joint technical committee, ISO/IEC JTC 1. International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2. The

43、main task of the joint technical committee is to prepare International Standards. Draft International Standards adopted by the joint technical committee are circulated to national bodies for voting. Publication as an International Standard requires approval by at least 75 % of the national bodies ca

44、sting a vote. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO and IEC shall not be held responsible for identifying any or all such patent rights. ISO/IEC 25064 was prepared by Joint Technical Committee ISO/IEC JTC 1, Informat

45、ion technology, Subcommittee SC 7, Software and systems engineering. BS EN ISO/IEC 25064:2017ISO/IEC 25064:2013(E) vi ISO/IEC 2013 All rights reservedIntroduction The human-centred design approach of ISO 9241-210 is well established and focuses on making systems usable. Usability can be achieved by

46、applying human-centred design and testing throughout the lifecycle. In order to enable a human-centred approach to be adopted, it is important that all the relevant types of information related to usability are identified and communicated. This identification and communication enables the usability

47、of a system to be designed and tested. This International Standard provides a framework and consistent terminology for reporting on the assessment of user needs. Specifying user needs in a consistent manner will assist those developing and acquiring interactive systems. It describes a set of user ne

48、eds report content elements as part of a human-centred approach to design of interactive systems. A user needs report is intended to assist developers in determining user requirements for a system, product, or service. The Common Industry Format (CIF) for Usability family of International Standards

49、is described in ISO/IEC TR 25060 and is part of the SQuaRE series (ISO/IEC 25000 ISO/IEC 25099) of standards on systems and software product quality requirements and evaluation. CIF standards are planned for the following information items: Context of use description (25063) User needs report (25064) User requirements specification (25065) User interaction specification (2506X) User interface specification (2506X) Usability evaluation report (25066) Field data report (2506X) BS EN ISO/IEC 25064:2017ISO/IEC 25064:2013(E)