DIN EN ISO 9241-210-2011 Ergonomics of human-system interaction - Part 210 Human-centred design for interactive systems (ISO 9241-210 2010) German version EN ISO 9241-210 2010《人机交互.pdf

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1、January 2011 Translation by DIN-Sprachendienst.English price group 18No part of this translation may be reproduced without prior permission ofDIN Deutsches Institut fr Normung e. V., Berlin. Beuth Verlag GmbH, 10772 Berlin, Germany,has the exclusive right of sale for German Standards (DIN-Normen).IC

2、S 13.180; 35.180!$lL“1739641www.din.deDDIN EN ISO 9241-210Ergonomics of human-system interaction Part 210: Human-centred design for interactive systems(ISO 9241-210:2010)English translation of DIN EN ISO 9241-210:2011-01Ergonomie der Mensch-System-Interaktion Teil 210: Prozess zur Gestaltung gebrauc

3、hstauglicher interaktiver Systeme(ISO 9241-210:2010)Englische bersetzung von DIN EN ISO 9241-210:2011-01Ergonomie de linteraction homme-systme Partie 210: Conception centre sur loprateur humain pour les systmes interactifs(ISO 9241-210:2010)Traduction anglaise de DIN EN ISO 9241-210:2011-01Supersede

4、sDIN EN ISO 13407:2000-11www.beuth.deDocument comprises pagesIn case of doubt, the German-language original shall be considered authoritative.400 .11 2DIN EN ISO 9241-210:2011-01 2 National foreword This standard has been prepared by Technical Committee ISO/TC 159 “Ergonomics”, Subcommittee SC 4 “Er

5、gonomics of human-system interaction”, Working Group WG 6 “Human-centred design processes for interactive systems” (Secretariat: BSI, United Kingdom) and has been adopted as EN ISO 9241-210:2010 by Technical Committee CEN/TC 122 “Ergonomics” (Secretariat: DIN, Germany). The responsible German body i

6、nvolved in its preparation was the Normenausschuss Ergonomie (Ergonomics Standards Committee), Joint Working Committee NA 023-00-04-05 GAK Gemeinschaftsarbeitskreis NAErg/NIA; Benutzungsschnittstellen. ISO 9241 was originally developed as a seventeen-part International Standard on the ergonomics req

7、uire-ments for office work with visual display terminals. As part of the standards review process, a major restructur-ing of ISO 9241 was agreed to broaden its scope, to incorporate other relevant standards and to make it more usable. The general title of the revised ISO 9241, “Ergonomics of human-s

8、ystem interaction”, reflects these changes and aligns the standard with the overall title and scope of Technical Committee ISO/TC 159, Subcommittee SC 4. The revised multipart standard is structured as series of standards numbered in the “hundreds”: the 100 series deals with software interfaces, the

9、 200 series with human centred design, the 300 series with visual displays, the 400 series with physical input devices, and so on. (See also Annex A). The DIN Standards corresponding to the International Standards referred to in this document are as follows: ISO 6385 DIN EN ISO 6385 ISO 9000 DIN EN

10、ISO 9000 ISO 9241-11 DIN EN ISO 9241-11 ISO 9241-12 DIN EN ISO 9241-12 ISO 9241-13 DIN EN ISO 9241-13 ISO 9241-14 DIN EN ISO 9241-14 ISO 9241-15 DIN EN ISO 9241-15 ISO 9241-16 DIN EN ISO 9241-16 ISO 9241-17 DIN EN ISO 9241-17 ISO 9241-20 DIN EN ISO 9241-20 ISO 9241-110 DIN EN ISO 9341-110 ISO 9241-1

11、71 DIN EN ISO 9241-171 ISO 10075 (all parts) DIN EN ISO 10075 (all parts) ISO 11064-1 DIN EN ISO 11064-1 ISO 11064-2 DIN EN ISO 11064-2 ISO 14915-1 DIN EN ISO 14915-1 ISO 14915-2 DIN EN ISO 14915-2 ISO 14915-3 DIN EN ISO 14915-3 ISO 20282-1 DIN ISO 20282-1 ISO/TS 20282-2 DIN ISO/TS 20282-2 IEC/CDV 6

12、2508 E DIN IEC 62508 Amendments This standard differs from DIN EN ISO 13407:2000-11 as follows: a) Clause 2 “Terms and definitions” has been extended; b) ergonomics is to be taken into account when planning human-centred design activities; c) the principles of human-centred design have been clarifie

13、d; DIN EN ISO 9241-210:2011-01 3 d) design activities have been explained; e) it has been emphasized that human-centred methods can be used throughout the system life cycle; f) the role of iteration in the whole design process (not just evaluation) has been clarified; g) the standard has been brough

14、t in line with the current state of knowledge in the field of software ergonomics; h) a new Clause 7 “Sustainability and human-centred design” has been added; i) Table A.1 presenting an overview of the structure of the ISO 9241 series has been added; j) the checklist for assessing conformance has be

15、en updated; k) the Bibliography has been updated. Previous editions DIN EN ISO 13407: 2000-11 National Annex NA (informative) Bibliography DIN EN ISO 6385:2004, Ergonomic principles in the design of work systems DIN EN ISO 9000:2005, Quality management systems Fundamentals and vocabulary DIN EN ISO

16、9241-11:1999, Ergonomic requirements for office work with visual display terminals (VDTs) Part 11: Guidance on usability DIN EN ISO 9241-12, Ergonomic requirements for office work with visual display terminals (VDTs) Part 12: Presentation of information DIN EN ISO 9241-13, Ergonomic requirements for

17、 office work with visual display terminals (VDTs) Part 13: User guidance DIN EN ISO 9241-14, Ergonomic requirements for office work with visual display terminals (VDTs) Part 14: Menu dialogues DIN EN ISO 9241-15, Ergonomic requirements for office work with visual display terminals (VDTs) Part 15: Co

18、mmand dialogues DIN EN ISO 9241-16, Ergonomic requirements for office work with visual display terminals (VDTs) Part 16: Direct-manipulation dialogues DIN EN ISO 9241-17, Ergonomic requirements for office work with visual display terminals (VDTs) Part 17: Form filling dialogues DIN EN ISO 9241-210:2

19、011-01 4 DIN EN ISO 9241-20, Ergonomics of human-system interaction Part 20: Accessibility guidelines for information/communication technology (ICT) equipment and services DIN EN ISO 9241-110:2008, Ergonomics of human-system interaction Part 110: Dialogue principles DIN EN ISO 9241-171, Ergonomics o

20、f human-system interaction Part 171: Guidance on software accessibility DIN EN ISO 10075 (all parts), Ergonomic principles related to mental work-load DIN EN ISO 11064-1:2001, Ergonomic design of control centres Part 1: Principles for the design of control centres DIN EN ISO 11064-2:2001, Ergonomic

21、design of control centres Part 2: Principles for the arrangement of control suites DIN EN ISO 14915-1:2003, Software ergonomics for multimedia user interfaces Part 1: Design principles and framework DIN EN ISO 14915-2:2003, Software ergonomics for multimedia user interfaces Part 2: Multimedia naviga

22、tion and control DIN EN ISO 14915-3:2003, Software ergonomics for multimedia user interfaces Part 3: Media selection and combination DIN ISO 20282-1:2008, Ease of operation of everyday products Part 1: Design requirements for context of use and user characteristics ISO/TS 20282-2:2008, Ease of opera

23、tion of everyday products Part 2: Test method for walk-up-and-use products E DIN IEC 62508, Guidance on Human Aspects of Dependability EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN ISO 9241-210 October 2010 ICS 13.180; 35.180 Supersedes EN ISO 13407:1999English Version Ergonomics of human-sys

24、tem interaction - Part 210: Human-centred design for interactive systems (ISO 9241-210:2010) Ergonomie de linteraction homme-systme - Partie 210: Conception centre sur loprateur humain pour les systmes interactifs (ISO 9241-210:2010) Ergonomie der Mensch-System-Interaktion - Teil 210: Prozess zur Ge

25、staltung gebrauchstauglicher interaktiver Systeme (ISO 9241-210:2010) This European Standard was approved by CEN on 30 September 2010. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national s

26、tandard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN Management Centre or to any CEN member. This European Standard exists in three official versions (English, French, German). A version in any ot

27、her language made by translation under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmar

28、k, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATI

29、ON EUROPISCHES KOMITEE FR NORMUNG Management Centre: Avenue Marnix 17, B-1000 Brussels 2010 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN ISO 9241-210:2010: EContents DIN EN ISO 9241-210:2011-01 EN ISO 9241-210:2010 (E) 2 Page Fo

30、reword3 Introduction .4 1 Scope 5 2 Terms and definitions .5 3 Rationale for adopting human-centred design.8 4 Principles of human-centred design9 4.1 General9 4.2 The design is based upon an explicit understanding of users, tasks and environments .9 4.3 Users are involved throughout design and deve

31、lopment .10 4.4 The design is driven and refined by user-centred evaluation 10 4.5 The process is iterative.10 4.6 The design addresses the whole user experience.11 4.7 The design team includes multidisciplinary skills and perspectives 12 5 Planning human-centred design12 5.1 General12 5.2 Responsib

32、ility 12 5.3 Content of plan.13 5.4 Integration with project plan.13 5.5 Timing and resources .13 6 Human-centred design activities .14 6.1 General14 6.2 Understanding and specifying the context of use .15 6.3 Specifying the user requirements16 6.4 Producing design solutions .18 6.5 Evaluating the d

33、esign20 7 Sustainability and human-centred design 23 8 Conformance23 Annex A (informative) Overview of the ISO 9241 series25 Annex B (informative) Sample procedure for assessing applicability and conformance .26 Bibliography 36 Foreword The text of ISO 9241-210:2010 has been prepared by Technical Co

34、mmittee ISO/TC 159 “Ergonomics” of the International Organization for Standardization (ISO) and has been taken over as EN ISO 9241-210:2010 by Technical Committee CEN/TC 122 “Ergonomics” the secretariat of which is held by DIN. This European Standard shall be given the status of a national standard,

35、 either by publication of an identical text or by endorsement, at the latest by April 2011, and conflicting national standards shall be withdrawn at the latest by April 2011. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and

36、/or CENELEC shall not be held responsible for identifying any or all such patent rights. This document supersedes EN ISO 13407:1999. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austr

37、ia, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. E

38、ndorsement notice The text of ISO 9241-210:2010 has been approved by CEN as a EN ISO 9241-210:2010 without any modification. DIN EN ISO 9241-210:2011-01 EN ISO 9241-210:2010 (E) 3 Introduction Human-centred design is an approach to interactive systems development that aims to make systems usable and

39、 useful by focusing on the users, their needs and requirements, and by applying human factors/ergonomics, and usability knowledge and techniques. This approach enhances effectiveness and efficiency, improves human well-being, user satisfaction, accessibility and sustainability; and counteracts possi

40、ble adverse effects of use on human health, safety and performance. There is a substantial body of human factors/ergonomics and usability knowledge about how human-centred design can be organized and used effectively. This part of ISO 9241 aims to make this information available to help those respon

41、sible for managing hardware and software design and re-design processes to identify and plan effective and timely human-centred design activities. The human-centred approach to design described in this part of ISO 9241 complements existing systems design approaches. It can be incorporated in approac

42、hes as diverse as object-oriented, waterfall and rapid application development. The principles of human-centred design and the related activities have not changed substantially since ISO 13407 was produced and have been validated by ten years of application. This part of ISO 9241 reflects this by ma

43、king requirements as well as recommendations. DIN EN ISO 9241-210:2011-01 EN ISO 9241-210:2010 (E) 4 1 Scope This part of ISO 9241 provides requirements and recommendations for human-centred design principles and activities throughout the life cycle of computer-based interactive systems. It is inten

44、ded to be used by those managing design processes, and is concerned with ways in which both hardware and software components of interactive systems can enhance humansystem interaction. NOTE 1 Computer-based interactive systems vary in scale and complexity. Examples include off-the-shelf (shrink-wrap

45、) software products, custom office systems, process control systems, automated banking systems, Web sites and applications, and consumer products such as vending machines, mobile phones and digital television. Throughout this part of ISO 9241, such systems are generally referred to as products, syst

46、ems or services although, for simplicity, sometimes only one term is used. This part of ISO 9241 provides an overview of human-centred design activities. It does not provide detailed coverage of the methods and techniques required for human-centred design, nor does it address health or safety aspect

47、s in detail. Although it addresses the planning and management of human-centred design, it does not address all aspects of project management. The information in this part of ISO 9241 is intended for use by those responsible for planning and managing projects that design and develop interactive syst

48、ems. It therefore addresses technical human factors and ergonomics issues only to the extent necessary to allow such individuals to understand their relevance and importance in the design process as a whole. It also provides a framework for human factors and usability professionals involved in human

49、-centred design. Detailed human factors/ergonomics, usability and accessibility issues are dealt with more fully in a number of standards including other parts of ISO 9241 (see Annex A) and ISO 6385, which sets out the broad principles of ergonomics. The requirements and recommendations in this part of ISO 9241 can benefit all parties involved in human-centred design and development. Annex B provides a checklist that can be used to support claims of conformance with this part of ISO 9241. NOTE 2 Annex A and the Bibliography c