DIN EN 15696-2009 Self storage - Specification for self storage services English version of DIN EN 15696 2009-02《自存储 自存储服务用规范》.pdf

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1、February 2009DEUTSCHE NORM English price group 10No part of this standard may be reproduced without prior permission ofDIN Deutsches Institut fr Normung e. V., Berlin. Beuth Verlag GmbH, 10772 Berlin, Germany,has the exclusive right of sale for German Standards (DIN-Normen).ICS 03.080.30; 55.220!$V)

2、#“1510600www.din.deDDIN EN 15696Self storage Specification for self storage servicesEnglish version of DIN EN 15696:2009-02Selbsteinlagerung Anforderungen an SelbsteinlagerungsdienstleistungenEnglische Fassung DIN EN 15696:2009-02www.beuth.deDocument comprises 16 pagesDIN EN 15696:2009-02 2 Start of

3、 validity This standard takes effect on 1 February 2009. National foreword This standard includes safety requirements. This standard has been prepared by Technical Committee CEN/TC 320 “Transport Logistics and services” (Secretariat: NEN, Netherlands). The responsible German body involved in its pre

4、paration was the Normenausschuss Gebrauchstauglichkeit und Dienstleistungen (Performance Capability and Services Standards Committee), Technical Committee NA 039-04-03 AA Lagerhaltung. This standard specifies requirements for the provision of self storage facilities and related services, for both pe

5、rsonal and business purposes. EUROPEAN STANDARDNORME EUROPENNEEUROPISCHE NORMEN 15696November 2008ICS 03.080.30; 55.220English VersionSelf storage - Specification for self storage servicesSelf-stockage - Spcification pour les services de self-stockageSelbsteinlagerung - Anforderungen anSelbsteinlage

6、rungsdienstleistungenThis European Standard was approved by CEN on 5 October 2008.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and b

7、ibliographical references concerning such nationalstandards may be obtained on application to the CEN Management Centre or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility

8、 of a CEN member into its own language and notified to the CEN Management Centre has the same status as theofficial versions.CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,France, Germany, Greece, Hungary, Iceland, Irela

9、nd, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMIT EUROPEN DE NORMALISATIONEUROPISCHES KOMITEE FR NORMUNGManagement Centre: rue de Stassart, 36 B

10、-1050 Brussels 2008 CEN All rights of exploitation in any form and by any means reservedworldwide for CEN national Members.Ref. No. EN 15696:2008: EEN 15696:2008 (E) 2 Contents Page Foreword4 Introduction .5 1 Scope 6 2 Terms and Definitions .6 3 The self storage facility.7 3.1 Security.7 3.2 Access

11、 7 3.3 Health, safety and the environment.7 3.4 Handling equipment 8 4 Self storage units.8 4.1 General construction and condition of units8 4.2 Closure of units8 4.3 Access to units 8 5 Response to enquiry .9 5.1 Preliminary information 9 5.2 Assessment of space required.9 5.3 Reservations 9 6 Draf

12、ting and Completion of the self storage contract .9 6.1 The self storage contract and Terms and Conditions .9 6.2 Proof of identity and address .10 6.3 Customer Goods Insurance Declaration.10 7 During the contract period10 7.1 Move in10 7.2 Customer access to unit .10 7.3 Service provider access to

13、units11 7.4 Other authorised access to units.11 8 Late payment and Lien11 9 Unit vacate process - Condition of unit.11 10 After sales service .11 10.1 Monitoring 11 10.2 Response to Feedback11 10.3 Resolution of Dispute12 11 Insurance 12 12 Risk management 12 12.1 Prohibited Goods.12 12.2 Anti-terro

14、rism and anti-criminality measures.12 DIN EN 15696:2009-02 EN 15696:2008 (E) 3 12.3 Disaster plan 12 13 Operations Manual 12 14 Human resources 12 15 Implementation of the standard.13 15.1 Communication of the standard 13 15.2 Conducting, controlling and reviewing responsibilities for the standard.1

15、3 15.3 Elimination of sub-standard service .13 15.4 Corrective Action.13 16 Claims of Conformity 13 Annex A (normative) List of Prohibited Goods 14 DIN EN 15696:2009-02 EN 15696:2008 (E) 4 Foreword This document (EN 15696:2008) has been prepared by Technical Committee CEN/TC 320 “Transport - Logisti

16、cs and services”, the secretariat of which is held by NEN. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by May 2009, and conflicting national standards shall be withdrawn at the latest by May 2009

17、. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any or all such patent rights. According to the CEN/CENELEC Internal Regulations, the national standards organizati

18、ons of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania

19、, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. DIN EN 15696:2009-02 EN 15696:2008 (E) 5 Introduction This European Standard has been drafted at an early stage in the development of self storage services in the European Community in order to promote a customer focussed appro

20、ach to the commercial provision of customer direct access space for storage purposes, to both businesses and private individuals. Given the various implications attaching to the provision of such services, it is recognised that the applicable legislative framework may be subject to change and it is

21、therefore strongly recommended that service providers establish a system designed to identify European, national or local legislation applicable to such facilities and ensure that they are kept abreast of changes as they occur. DIN EN 15696:2009-02 EN 15696:2008 (E) 6 1 Scope This European Standard

22、specifies requirements for the provision of self storage facilities and related services, for both personal and business purposes. 2 Terms and Definitions For the purposes of this document, the following terms and definitions apply. 2.1 self storage system of storage in which the service provider al

23、locates, under the terms of a self storage contract, a finite, securable unit for storage to which the customer has the right to exclusive access 2.2 self storage facility building or other designated area in which self storage is provided 2.3 self storage unit unit individual self-contained, secura

24、ble, unit of storage space which once occupied is static in a self storage facility 2.4 hard-standing ground permanent hard purpose-built surface (e.g. pavement, tarmac or concrete) with good drainage to enable rainwater to run off with ease 2.5 the natural elements weather conditions usually prevai

25、ling in the vicinity of the self storage facility 2.6 service provider entity providing the self storage service on a commercial basis 2.7 self storage contract written agreement between the service provider and the customer by means of which the customer is allocated the use of one or more self sto

26、rage units, in accordance with the terms and conditions agreed 2.8 sound condition structurally robust, without significant deterioration from the as new condition, clean and free from contamination that would affect stored items, and capable of protecting stored items from unauthorised access (othe

27、r than through forced entry or other illegal means) and deterioration through exposure to the natural elements 2.9 unit size approximate area/volume of usable floor space expressed in square/cubic metres NOTE In some countries this is expressed in square/cubic feet. DIN EN 15696:2009-02 EN 15696:200

28、8 (E) 7 2.10 prohibited goods goods which shall not be stored in a self storage facility 3 The self storage facility 3.1 Security The self storage facility shall, as a minimum, be constructed and maintained to provide the following: secure, defined perimeter, which may be the building itself and/or

29、a perimeter fence; means of securing entrances/exits; control of access and egress, with the aim of preventing unauthorised removal of stored items other than through forced entry or forced exit or other illegal means; camera monitoring and/or recording of movements through access and exit points. R

30、ecords shall be retained for a minimum of 14 days subject only to legislative restriction; adequate intruder alarm system unless the facility is covered by an authorised guard. 3.2 Access The self storage facility shall, as a minimum, be constructed and maintained to provide the following: adequate

31、space for loading/ unloading of goods; lift, escalator, rolling staircase, ramp or permanent stairs for access to upper/lower floors and levels. 3.3 Health, safety and the environment The self storage facility shall be constructed, maintained and operated in a manner commensurate with promoting the

32、safety and well-being of the customer, and subject to national and local fire, health and safety legislation, to provide the following as a minimum: clean, dry environment inside any building of the facility, and hard-standing ground for storage units and access, externally; monitoring of vermin inf

33、estation and provision of control measures by a professional; facility to maintain privacy for the goods in individual units at least when requested; fire protection that includes provision of: within any building a fire detection and alarm system capable of triggering, at least, an audible warning

34、and alerting a remote monitoring system; fire prevention and extinguishing equipment, appropriate to the protection of the items stored and capable of containing or extinguishing fires; necessary operating instruction; internal signage specifically notifying customers of health and safety, no-smokin

35、g and fire regulation requirements and prohibited goods; DIN EN 15696:2009-02 EN 15696:2008 (E) 8 reduction of its environmental impact (which can be through the use of timed and/or movement-sensitive lighting, energy-efficient light bulbs, efficient building design, insulation, recycling policies,

36、and other such equipment or practices); 3.4 Handling equipment 3.4.1 The service provider shall provide handling equipment for use by the customer, appropriate to the type and condition of the facility. 3.4.2 Any handling equipment provided shall be maintained in good working order and in accordance

37、 with national and local legislation. 4 Self storage units 4.1 General construction and condition of units Units shall be: made available in a sound condition; constructed in a manner that provides a lockable self-contained storage space providing protection from the natural elements; that may be cl

38、osed and secured through control panels, swipe cards, padlocks or another locking mechanism provided by the service provider or by the customer; NOTE It is recommended that preference be given to the use of robust materials such as steel or brick. secure from access (other than through forced entry

39、or other illegal means) through adjacent units, corridors and roof-space. 4.2 Closure of units The means of closure shall be capable of preventing unauthorised access (for authorised access see 7.2, 7.3 and 7.4) other than as a result of forced entry or other illegal means. 4.3 Access to units The s

40、ervice provider shall ensure that: access ways are illuminated when in use; the intensity of light shall be sufficient for safe handling and access; there is facility for customers to access their units, from hard standing ground for both the deposit and removal of their goods; there is sufficient c

41、irculation space to access each storage unit. DIN EN 15696:2009-02 EN 15696:2008 (E) 9 5 Response to enquiry 5.1 Preliminary information During the sales process the service provider shall provide the following information, as a minimum: types and approximate sizes of units available, in accordance

42、with customer needs; general terms and conditions of service; access hours; prices, and the basis for their calculation, requirement for any deposit, invoicing frequency and general terms of payment applicable during the storage period; identification of prohibited goods (see Annex A); and shall inf

43、orm customers of any requirements relating to personal and official identification and insurance. 5.2 Assessment of space required The service provider shall competently and fairly advise the customer on the unit size required, based on the information given. 5.3 Reservations The service provider sh

44、all only allow a reservation for space which is scheduled to be available at the time of intended occupation. 6 Drafting and Completion of the self storage contract 6.1 The self storage contract and Terms and Conditions 6.1.1 The service provider shall enter into a written self storage contract with

45、 its customers. 6.1.2 The self storage contract including the Terms and Conditions shall be drafted by a competent person. 6.1.3 The self storage contract including the Terms and Conditions shall be supplied to the customer in a clearly legible typeface. 6.1.4 The self storage contract shall define

46、the unit(s) to be occupied, the charge period, any deposit, the storage charge, and method of payment. 6.1.5 The service provider shall require that the self storage contract be signed by the customer in connection with which there shall be acknowledgement by the customer that he/she has read and un

47、derstood the contract and the Terms and Conditions, particularly: any additional charges to be made for late payment; procedures and entitlements in the event of payment default (including the potential existence of the service providers lien over the stored items, and hence its right to sell and/or

48、 dispose of stored items); method or procedure for registering complaints; DIN EN 15696:2009-02 EN 15696:2008 (E) 10 customer obligations to secure the unit; prohibited goods; customer obligation to check suitability of the unit for the specific goods to be stored; that the service provider does not

49、 insure the goods under the contract and the requirement that the customer insure his/her own goods; termination of the contract and notice period; use of personal data. 6.1.6 The customer shall not store goods in the relevant unit(s) before having signed the self storage contract. 6.2 Proof of identity and address Prior to the signing of the self storage contract, the service provider, in compliance with national and/or local legislation, shall request, copy and keep file of: proof of identity of the