BS ISO 13009-2015 Tourism and related services Requirements and recommendations for beach operation《旅游和相关服务 海滩旅游项目的要求和建议》.pdf

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1、BSI Standards PublicationBS ISO 13009:2015Tourism and related services Requirements andrecommendations for beachoperationBS ISO 13009:2015 BRITISH STANDARDNational forewordThis British Standard is the UK implementation of ISO 13009:2015.The UK participation in its preparation was entrusted to Techni

2、calCommittee SVS/2/9, Beaches.A list of organizations represented on this committee can beobtained on request to its secretary.This publication does not purport to include all the necessaryprovisions of a contract. Users are responsible for its correctapplication. The British Standards Institution 2

3、015. Published by BSI StandardsLimited 2015ISBN 978 0 580 64227 2ICS 03.080.30; 03.200Compliance with a British Standard cannot confer immunity fromlegal obligations.This British Standard was published under the authority of theStandards Policy and Strategy Committee on 31 January 2015.Amendments is

4、sued since publicationDate Text affectedBS ISO 13009:2015 ISO 2015Tourism and related services Requirements and recommendations for beach operationTourisme et services connexes Exigences et recommandations pour les oprations de plageINTERNATIONAL STANDARDISO13009First edition2015-01-15Reference numb

5、erISO 13009:2015(E)BS ISO 13009:2015ISO 13009:2015(E)ii ISO 2015 All rights reservedCOPYRIGHT PROTECTED DOCUMENT ISO 2015All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, includi

6、ng photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISOs member body in the country of the requester.ISO copyright officeCase postale 56 CH-1211 Geneva 20Tel. + 41 22 749 01 11Fax + 41 22 74

7、9 09 47E-mail copyrightiso.orgWeb www.iso.orgPublished in SwitzerlandBS ISO 13009:2015ISO 13009:2015(E) ISO 2015 All rights reserved iiiContents PageForeword ivIntroduction v1 Scope . 12 Normative references 13 Terms and definitions . 14 General requirements and guidance for managing beaches 34.1 Ge

8、neral . 34.2 Benefits of standard compliance . 44.3 Linking beach operation with hazard management . 54.4 Beach ownership . 54.5 Planning 64.6 Stakeholder communication . 84.7 Promoting the beach 84.8 Performance measurement 94.9 Customer satisfaction and feedback compilation . 95 Infrastructure 95.

9、1 General . 95.2 Permanent infrastructure . 105.3 Temporary infrastructure . 125.4 Access to the beach 126 Service provision .136.1 Information services . 136.2 Beach safety services 166.3 Beach cleaning and waste removal . 226.4 Commercial services . 24Annex A (informative) Carrying capacity concep

10、t .26Annex B (informative) Bathing water quality 27Annex C (normative) Check list of minimum requirements for services and infrastructure 28Annex D (informative) Examples of beach shade materials 31Annex E (informative) Lost and found persons 33Bibliography .35BS ISO 13009:2015ISO 13009:2015(E)Forew

11、ordISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technic

12、al committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of el

13、ectrotechnical standardization.The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the different types of ISO documents should be noted. This document was

14、 drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such paten

15、t rights. Details of any patent rights identified during the development of the document will be in the Introduction and/or on the ISO list of patent declarations received (see www.iso.org/patents).Any trade name used in this document is information given for the convenience of users and does not co

16、nstitute an endorsement.For an explanation on the meaning of ISO specific terms and expressions related to conformity assessment, as well as information about ISOs adherence to the WTO principles in the Technical Barriers to Trade (TBT) see the following URL: Foreword - Supplementary informationThe

17、committee responsible for this document is Technical Committee ISO/TC 228, Tourism and related services.iv ISO 2015 All rights reservedBS ISO 13009:2015ISO 13009:2015(E)IntroductionAt present, there are no specific standards for beaches and very little guidance for beach management to help operators

18、 determine and plan for beach management. As a result, many beaches have not been developed or managed in a sustainable way, resulting in some loss of the natural beauty of the site and, consequently, a negative beach user experience. This International Standard seeks to provide guidance in helping

19、to establish international benchmarks for beach management and safety.The aim of this International Standard is to help beach operators make better-informed decisions about managing the beaches for which they are responsible, using a consistent approach based on best practice. In addition to general

20、 beach organization, this International Standard includes other important aspects, such as providing education and information on beach safety, signage, access and zoning, supervision and rescue, water quality and beach facilities.Every beach is unique and has its own characteristics. A particular b

21、each could be defined as a low activity beach for the majority of the year, but classified as high activity beach for two weeks of the year (e.g. during a high season or a carnival period), thus requiring a different management approach to be adopted and temporary features to be added. This Internat

22、ional Standard covers both high activity beaches and low activity beaches, without a clear segregation of beach type.The beach operator can apply specific features of this International Standard to a particular beach, as stipulated in the results of a beach risk assessment exercise. The beach risk a

23、ssessment exercise is a simple way to help review the management and safety issues for each beach.In order to determine how to implement this International Standard, it is intended that a robust risk management process is used which highlights the risks and hazards present at each beach and which id

24、entifies the appropriate control measures required to reduce the likelihood of frequency or impact (see Clause 6). The risk assessment also identifies the beach type (i.e. high activity beach or low activity beach). ISO 2015 All rights reserved vBS ISO 13009:2015BS ISO 13009:2015Tourism and related

25、services Requirements and recommendations for beach operation1 ScopeThis International Standard establishes general requirements and recommendations for beach operators that offer tourist and visitor services. It provides guidance for both beach operators and users regarding the delivery of sustaina

26、ble management and planning, beach ownership, sustainable infrastructure and service provision needs, including beach safety, information and communication, cleaning and waste removal.This International Standard is applicable to beaches during the bathing season.2 Normative referencesThe following d

27、ocuments, in whole or in part, are normatively referenced in this document and are indispensable for its application. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.ISO 7001, Graphical sym

28、bols Public information symbolsISO 20712-1, Water safety signs and beach safety flags Part 1: Specifications for water safety signs used in workplaces and public areasISO 20712-2, Water safety signs and beach safety flags Part 2: Specifications for beach safety flags Colour, shape, meaning and perfo

29、rmanceISO 20712-3, Water safety signs and beach safety flags Part 3: Guidance for use3 Terms and definitionsFor the purposes of this document, the following terms and definitions apply.3.1accessible beachbeach (3.3) that fulfils a number of requirements which make it safe to use by people with speci

30、fic needs3.2bathing seasonperiod of the year in which beach services (3.13) are available and a significant presence of bathers is foreseen, taking into account local factors and risk assessmentNote 1 to entry: See 6.2 for information on risk assessment.3.3beachnatural or artificial area, formed by

31、sand, gravel, pebble, rock or another material, that facilitates access to the water and the bathing area where leisure activities are carried out and where services (3.13) are provided by the beach operator (3.4)Note 1 to entry: This does not include promenades, pedestrian paths or similar that are

32、 joined to, or adjacent to, the beach.INTERNATIONAL STANDARD ISO 13009:2015(E) ISO 2015 All rights reserved 1BS ISO 13009:2015ISO 13009:2015(E)3.4beach operatororganization (3.11) assigned to manage and inspect aspects related to a beach (3.3), including its public management, as well as its scope o

33、f influenceNote 1 to entry: The beach operator can be the local authority, or any organization that has been legally assigned to the management of the beach.3.5carrying capacitymaximum number of users (3.16) who can access and be accommodated on a beach (3.3) or in the water, within a given period o

34、f timeNote 1 to entry: See Annex A for additional information.3.6emergency services controllerappropriate and competent person who coordinates coastal emergencies or plans and liaises with external agenciesNote 1 to entry: External agencies include the police, fire service, ambulance, coastguard, mi

35、litary, civil protection or lifeguards.Note 2 to entry: An agency or service normally has legal status for coordinating coastal-based emergencies.3.7environmentconditions in which an organization (3.11) operates, including air, water, land, natural resources, flora, fauna, human beings and their int

36、er-relationships3.8first aidemergency procedures aimed at maintaining vital functions whilst ensuring that the condition of a person who is wounded, unconscious or whose life is in danger is not aggravated, until he or she receives more qualified assistanceSOURCE: ISO/TR 21102:2013, 2.93.9high activ

37、ity beachbeach (3.3) where recreation and commercial activities occur frequentlyNote 1 to entry: High activity is due to ease of access, availability of facilities, traditional use or where the beach is well advertised/supervised for enjoyment by users (3.16).3.10low activity beachbeach (3.3) where

38、recreation and commercial activities occur rarelyNote 1 to entry: Low activity is mostly due to either poor beach access issues or proximity to settlements.3.11organizationgroup of people and facilities with an arrangement of responsibilities, authorities and relationshipsEXAMPLE Company, corporatio

39、n, firm, enterprise, institution, charity, sole trader, association, or parts or combination thereof.Note 1 to entry: Note1 to entry: The arrangement is generally orderly.Note 2 to entry: An organization can be public or private.2 ISO 2015 All rights reservedBS ISO 13009:2015ISO 13009:2015(E)Note 3

40、to entry: This definition is valid for the purposes of quality management system standards. The term “organization” is defined differently in ISO/IEC Guide 2.SOURCE: ISO 9000:2005, 3.3.13.12rescue serviceagency or organization (3.11) with trained and equipped personnel that can respond immediately t

41、o coastal-based emergenciesNote 1 to entry: Rescue services include the police, fire service, ambulance, coastguard, military, civil protection or lifeguards.3.13serviceprovision specifically to individuals or groups of individuals in order to facilitate activities of public useNote 1 to entry: A se

42、rvice usually requires the support of specific installations, even though in some cases it can function without them.3.14supplierorganization (3.11) or person providing a product or service (3.13)Note 1 to entry: Products and services include concessions and contracts.3.15surveillance towersurveilla

43、nce pointfacility on or near the beach (3.3) at locations that allow trained personnel to have good observation of, and quick access to, the beach and water in order to perform a rescue or to inform the users (3.16) of hazardsNote 1 to entry: Lifeguards and wardens are trained personnel.3.16userpers

44、on who visits the beach (3.3) for leisure or for workNote 1 to entry: Users can be visitors, tourists, workers and local residents.4 General requirements and guidance for managing beaches4.1 GeneralCoasts around the world face increasing demands to cater for a wide range of recreational activities,

45、with millions of tourists visiting coastal areas each year. Tourism is the worlds third largest industry and the primary economic sector in many regions. As a result, there is increasing competition for the use of resources in coastal waters and beach areas.Beach activities are becoming more varied,

46、 ranging from para-karting to power boating; swimming to sailing and from horse riding to beach barbequing. Many activities, particularly those involving more active participation, require some form of management to reduce potential conflict between different user groups, and trying to cater for suc

47、h a diverse range of activities can cause difficulties. Not only do conflicts need to be resolved between different users, but differences between locals and tourists also need to be considered. The requirements of local residents differ from those of tourists, and balancing their respective needs i

48、s a major contributory factor in successful beach use and management.Beaches can have several uses, including: recreation and leisure; ISO 2015 All rights reserved 3BS ISO 13009:2015ISO 13009:2015(E) coast protection; sporting activities; educational events, socio-cultural, religious or sporting; na

49、ture conservation; fishing and collecting shellfish; military activities.Safety and security are increasingly important issues on beaches, and beach operators and local authorities now pay closer attention to the physical safety of individuals and the protection of the natural environmentIt is not possible to have easy access to each beach, but all beaches should be made as accessible as possible. Wherever feasible, all beach equipment and facilities provided should be made accessible to all users, including to people with specific