[外语类试卷]BEC商务英语(中级)阅读模拟试卷85及答案与解析.doc
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1、BEC商务英语(中级)阅读模拟试卷 85及答案与解析 一、 PART ONE 0 Listen better, manage better A There is a great difference between listening and hearing. You should make efforts in listening. Listening demands your attention and concentration. It may mean quizzing the speaker for additional information or for clarificatio
2、n. It is always better to ask than to continue regardless and get things wrong. However, if you are absent-minded, even for a few minutes, youll miss what the speaker is saying probably at the very moment when he or she is saying something critical. And not having heard, you wont know youve missed a
3、nything until its too late. B We are likely to accuse others of not listening, pretending that We ourselves are faultless, yet in our hearts we know that many of the mistakes we make come about because we havent listened carefully enough. We get things wrong because we have failed to understand comp
4、letely what someone meant when they were talking to us. Anyone who has ever taken the minutes of a long meeting will know how hard it is to remember despite the benefit of notes exactly what everyone said. But Success depends on getting things right and that means listening. C You should be aware th
5、at many people are not very good at communicating. Its helpful to remember that the ways people move and position themselves while they are speaking can reveal a great deal about what they are saying. It is equally important that you should put yourself in the other persons place, both intellectuall
6、y and emotionally; it will help you to understand what they are getting at and form a response. But dont be too clever. Faced with a know-all, many people keep quiet because they see no point in continuing. D It is a very bad habit that we start thinking of what we are going to say about the subject
7、 long before the other speaker has finished. We then stop listening. Even worse, this often adds rudeness to inattentiveness. as once you have decided what to say, there is a fair chance you will interrupt to say it. Good listeners dont interrupt. In fact it is often worth explaining the main idea o
8、f what you have just been told before going on to make your own points. Nobody is offended by this and it shows that you have listened well. 1 You do not mind hearing your own views summarised. 2 It is risky to allow your mind to wander onto something else while someone is speaking. 3 People are rel
9、uctant to admit that they dont listen well. 4 It is beneficial to you when you see things from the speakers perspective. 5 Your listening skills will be supported if you observe the speaker closely. 6 While others are still speaking you shouldnt dwell on your response. 7 Further explanation is neces
10、sary sometimes, so you should keep at it. 二、 PART TWO 7 Employee Motivation Principles No matter how experienced a leader you are, chances are at times you have struggled to motivate certain individuals. The granddaddy of motivation theory, Frederick Herzberg, called traditional motivation strategie
11、s “KITA“ (something similar to Kick In The Pants). He used the analogy of a dog. When the master wants his dog to move, he either gives it a nudge from behind, in which case the dog moves because it doesnt have much choice, or he offers it a treat as an inducement, in which case it is not so much mo
12、tivated by wanting to move as by wanting choc drops! KITA does the job (though arguably not sustainable) but its hard work. Wouldnt it be better if the dog wanted to move by itself? (8) They are about keeping people moving either with a kick from behind (threats, fear, tough targets, and complicated
13、 systems to supervise) or by offering choc drops (bonuses, grand presentations of the vision, conferences, campaigns, initiatives, etc). Employers should focus on recognition and reward, including benefits, as well as career development to boost efficiency. (9) They also tend to go the extra mile fo
14、r customers and are favourable about their organisation, becoming external advocates for their employers. (10) In fact, employers should be actively concerned about the significant minority of employees who are neither happy with their current job role nor their current employers, namely one in four
15、. Staff who are unhappy both with their role and their employers are likely to fall short in terms of levels of commitment, motivation, engagement, advocacy, loyalty and customer focus. (11) . The research findings show that employers should be focusing on critical improvement areas such as recognit
16、ion and reward (including benefits provision) as well as creating career development opportunities for employees in order to improve happiness levels within the workplace. (12) Our research has found that the combination of a bonus system, private medical insurance and flexible working are the most
17、likely combination to boost efficiency. A A happy employer should therefore have a positive effect on productivity. B With regard to benefits, specifically proving employees with the right package seems to be the key to promoting productivity. C Therefore, employees should be promoted to increase pr
18、oductivity. D It is perceived as HR wisdom that happy employees are likely to be more motivated, engaged, committed, and loyal to their employers. E So bosses need to act to avoid an unhappy spiral of poor performance. F Transferring this principle back into the workplace, most motivation strategies
19、 are “push“ or “pull“ based. G Wouldnt it be better if the dog wanted to move by itself? 三、 PART THREE 12 The Importance of a Name A name cannot make or break a product or company. It was not the name Edsel that doomed Fords ill-fated car brand; the letters IBM, and the words they stand for, were no
20、t the critical ingredient in IBMs success. What matters is how well a companys goods or services meet its customers needs. Having said that, however, we contend that a well-chosen name can give a company a decided marketing edge over comparable competitors, and that the branding effect of a strong c
21、orporate name can be especially important for service companies. Why? Because in services the company name is the brand name. Services do not lend themselves to individual branding the way tangible products do. Goods can be positioned and marketed with specific, appropriate brand names: Pampers, Alk
22、a Seltzer, Black flag. Consumers may be loval to such brands without ever knowing that the goods came from Procter performance, after all, is primary. So how important, really, is a service brand name? The answer is that strong branding can accelerate market awareness and acceptance of a high-qualit
23、y service, while weak branding can accelerate failure for a poorly conceived or delivered service. It was widespread skepticism about the strategy that turned the name into a lightning rod for criticism. To be sure, one can find flaws with the name. When introduced, it was defined as acombination of
24、 “allegiance“ and “aegis“, and the very fact that it needed to be explained and its pronunciation make clear signaled a problem. But this is hindsight. Had the strategy been sound and well executed, we obviously would not be citing Allegis as a flawed brand name. Federal Express furnishes a contrast
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- 外语类 试卷 BEC 商务英语 中级 阅读 模拟 85 答案 解析 DOC
