DB46 T 132-2018 A级旅游区（点）服务规范.pdf

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5、CL ?5G+X+O1CXLLD!9 L $h,?A/j(| 9.4 $h!FFDG?D 7/j7A$5n/jp X5D /EF,98#-, ,D0;/j 9.5 $h?4DA50G,FLcFMA 9.6 $h!FDM FDAO5$. 7-!h+X 9.7 61!U1y(!FWFA = 9.8 CaFD1yFO,$= 9.9 G7?,L.A 10 A:*|1*63+*A 11.1.2 UC AAAA4 :$hj&G+X GB/T 19001 GB/T 24001 GB/T 280011yxF1*6 #Q1*6d 11.1.3 G+XLA0?2o1A1yJ/?OfL$h,?5 8=CX G,63

6、hA5 $hA?A9Lt$)=CXGF|5, 863hA 11.1.4 ?)63hA5F|6A*iF?&)=CXGiF 11.2 C?99,- 11.2.1 )F3=CXG-+eB G+XJ/?fL6$h)=CXG,?9B4A 11.2.2 p9=Nk $h- 11.2.3 0G 81*6GL,-) X- ),LN&i(_)Z |$h?F=AA7=1V 8 L$h,LNLOi. $h,D CR DB46/T 1322018 7 A A Lz A ?99Lz $4$np&CCHA- j& =0 &L$ 8 B9N-$ Items %E Very satisfactory %E Satisfact

7、ory 68b Fair C%E Unsatisfactory LGFP accessibility G$n?4D% Inner itinerary ?A Facilities for sightseeing D%=/p Signs for directions (5( introduction board VCz information material 2$nA visiting guide CCH service quality L safety & security )+U Environmental hygiene v Toilet F+kC phone & post service

8、 | Cc( souvenir and shopping OFOLO Food & beverage $n0 public order DB46/T 1322018 8 ( scenery & relic protection qB overall impression (1)$h5, 8%?k6j 1006 (2)A67 7kB%6j 206%?j 206%?j 15608j 106=%?j6 8 16N!N%6j6kA 806 4N%?j6%?j608j6=% ?j6 (3)A6#xA1*p9 4N,1_ wl)F 17ZN,1_ wlkj!QA ,5, 86 X0N Xp9B3 wZ,IBN 4NLkBNF , wlAk6 _