大学英语四级272及答案解析.doc
《大学英语四级272及答案解析.doc》由会员分享,可在线阅读,更多相关《大学英语四级272及答案解析.doc(27页珍藏版)》请在麦多课文档分享上搜索。
1、大学英语四级 272 及答案解析(总分:746.56,做题时间:130 分钟)一、Writing (30 minutes)(总题数:1,分数:30.00)1.For this part, you are allowed to write a composition on the topic Can Money Buy Happiness. You should write at least 120 words and you should base your composition on the outline. 1一些人认为“钱能买到幸福”。 2一些人认为“钱不能买到幸福”。 3我的观点。
2、(分数:30.00)_二、Reading Comprehensio(总题数:1,分数:71.00)Please Hold the Line Nearly all of us know what its like to be put on “musical hold“. Call almost any customer service number, and you can expect to hear at least a few bars of boring elevator music before an operator picks up. The question is: do you
3、 hang up or do you keep holding? That may depend on your gender and what type of music is playing, according to research reported by University of Cincinnati Associate Professor of Marketing, James Kellaris. Kellaris, who has studied the effects of music on consumers for more than 12 years, teamed w
4、ith Sigma Research Management Group to evaluate the effects of “hold music“ for a company that operates a customer service line. The researchers tested four types of “on-hold“ music with 71 of the companys clients, 30 of them women. Light jazz, classical, rock and the companys current format of adul
5、t alternative (a mix of contemporary styles) were all tested. The sample included individual consumers, small business and large business segments. Participants were asked to imagine calling a customer assistance line and being placed on hold. They were then exposed to “on-hold“ music via headsets a
6、nd asked to estimate how long it played. Their reactions and comments were also solicited and quantified by the researchers. Service providers, of course dont want you to have to wait on hold, but if you do, they want it to be a pleasant experience for you. But Kellaris conclusions may hold some dis
7、tressing news for companies. No matter what music was played, the time spent “on hold“ was generally overestimated. The actual wait in the study was 6 minutes, but the average estimate was 7 minutes and 6 seconds. He did find some good news for the client who hired him. The kind of music theyre play
8、ing now, alternative, is probably their best choice. Two things made it a good choice. First, it did not produce significantly more positive or negative reactions in people. Second, males and females were less polarized in their reactions to this type of music. Kellaris other findings, however, make
9、 the state of musical hold a little less firm: time spent “on hold“ seemed slightly shorter when light jazz was played, but the effect of music format differed for men and woman. Among the males, the wait seemed shortest when classical music was played. Among the females, the wait seemed longest whe
10、n classical music was played. This may be related to differences in attention levels and musical preferences. In general, classical music evoked the most positive reactions among males; light jazz evoked the most positive reactions (and shortest waiting time estimates) among females. Rock was the le
11、ast preferred across both gender groups and produced the longest waiting time estimates. “The rock musics driving beat kind of aggravates people calling customer assistance with a problem.“ said Kellaris. “The more positive the reaction to the music, the shorter the waiting time seemed to be. So may
12、be time does tend to fly when youre having fun, even if youre on musical hold.“ Kellaris joked. But unfortunately for companies operating on-hold lines, men and women have different ideas about what music is “fun“. “The possible solution“, Kellaris joked, “might be for the recorded message to say: i
13、f youre a male, please press one; if youre a female, please press two. If you are in a bad mood, please hang up and try later.“ (分数:71.00)(1).If you call almost any customer service number, and you can hear an operators voice at once.(分数:7.10)A.YB.NC.NG(2).Kellaris has studied the effects of music o
14、n consumers for over 12 years.(分数:7.10)A.YB.NC.NG(3).The research sample consisted of real clients of a company.(分数:7.10)A.YB.NC.NG(4).The sample consisted of equal numbers of men and women.(分数:7.10)A.YB.NC.NG(5).Service providers want to minimize the time spent “on hold“.(分数:7.10)A.YB.NC.NG(6).Adve
15、rtising is considered a poor alternative to “on-hold“ music.(分数:7.10)A.YB.NC.NG(7).The consumer service company surveyed was playing classical music.(分数:7.10)A.YB.NC.NG(8).Kellaris other findings make the state of musical hold 1.(分数:7.10)填空项 1:_(9).Among the males, the wait seemed shortest when 1 wa
16、s played.(分数:7.10)填空项 1:_(10).According to Kellaris, 1 the reaction to the music, the shorter the waiting time seemed to be.(分数:7.10)填空项 1:_三、Listening Comprehens(总题数:1,分数:15.00)A.Place another order.B.Call to check on it.C.Wait patiently.D.Go and find the furniture.A.She doesnt need the job.B.She h
17、asnt got a job yet.C.She has got a good job.D.She is going to start work soon.A.She got home before 9 oclock.B.She had a bad cold.C.She had a car accident.D.She was delayed.A.She hasnt gone camping for several weeks.B.She likes to take long camping trips.C.She prefers not to go camping on weekends.D
18、.She often spends a lot of time planning her camping trips.A.A writer.B.A teacher.C.A reporter.D.A student.A.she has not heard of Prof. Johnson.B.She has not heard of Prut. Johnson“ s brother.C.She is a good friend of Prof. Johnsons.D.She does not know Prof. Johnsons brother.A.Coming back for a late
19、r show.B.Waiting in a queue.C.Coming back in five minutes.D.Not going to the movie today.A.He has got a heart attack.B.He was badly hurt.C.He was unharmed.D.He has fully recovered from the shock.四、Section B(总题数:2,分数:10.00)A.The man wants to obtain an international drivers license that he can use bot
20、h in the U. S. and in his country.B.The man wants to take a drivers test to get an Arizona drivers license.C.The man wants to know whether he can use his international drivers license in Arizona.D.The man wants to fill out an application for an Arizona drivers license.A.Show his student ID and pay t
21、en dollars.B.Use his international drivers license.C.Take a drivers test and apply for a limited license.D.show proof of temporary residence.A.Less than one year.B.Four years.C.Five years.D.Ten years.A.Fill out an application.B.Go back to the university to get his ID.C.Go to see his friend.D.Take a
22、written exam and an eye exam.A.He drives too fast.B.He plays his guitar too loudly.C.His radio wakes her children.D.His friends are too noisy.A.At midnight.B.In the morning.C.When the car turned off.D.When the neighbors son leaves for work.A.He doesnt want to make a bad first impression.B.He is afra
23、id of getting off the subject.C.He is afraid they wont listen.D.He knows that they cant do anything about it.A.Tom should call the neighbors to company.B.Tom should introduce her children to the neighbors.C.Tom should ask the neighbors son to babysit.D.Tom should bring the neighbors a gift.A.Synthet
24、ic fuel.B.Solar energy.C.Alcohol.D.Electricity.A.Air traffic conditions.B.Traffic jams on highways.C.Road conditions.D.New traffic rules.A.Go through a health check.B.Take little luggage with them.C.Arrive early for boarding.D.Undergo security check s.A.To support the Red Crosss campaign for a total
- 1.请仔细阅读文档,确保文档完整性,对于不预览、不比对内容而直接下载带来的问题本站不予受理。
- 2.下载的文档,不会出现我们的网址水印。
- 3、该文档所得收入(下载+内容+预览)归上传者、原创作者;如果您是本文档原作者,请点此认领!既往收益都归您。
下载文档到电脑,查找使用更方便
2000 积分 0人已下载
下载 | 加入VIP,交流精品资源 |
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- 大学 英语四 272 答案 解析 DOC
