【考研类试卷】考研英语(二)-试卷106及答案解析.doc
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1、考研英语(二)-试卷 106及答案解析(总分:136.00,做题时间:90 分钟)一、Use of English(总题数:2,分数:80.00)1.Section I Use of EnglishDirections: Read the following text. Choose the best word(s) for each numbered blank and mark A, B, C or D.(分数:40.00)_Driving through snowstorm on icy roads for long distances is a most nerve-racking e
2、xperience. It is a paradox that the snow, coming【C1】_ gently, blowing gleefully in a high wind, all the while【C2】_ down a treacherous carpet, freezes the windows,【C3】_ the view. The might of automated man is【C4】_ . The horses, the powerful electrical systems, the deep-tread tires, all go【C5】_ nothin
3、g. One minute the road feels【C6】_ , and the next the driver is sliding over it, light as a【C7】_ , in a panic, wondering what the heavy trailer trucks coming up【C8】_ the rear are going to do. The trucks are like【C9】_ when you have to pass them, not at sixty or seventy【C10】_ you do when the road is dr
4、y, but at twenty-five and thirty. 【C11】_ their engines sound unnaturally loud. Snow, slush and【C12】_ of ice spray from beneath the wheels, obscure the windshield, and rattle【C13】_ your car. Beneath the wheels there is plenty of 【C14】_ for you to slide and get mashed to a pulp. Inch【C15】_ inch you mo
5、ve up, past the rear wheels, the center wheels, the cab, the front wheels, all【C16】_ too slowly by. Straight ahead you continue, 【C17】_ to cut over sharply would send you into a slip,【C18】_ in front of the vehicle. At last, there is 【C19】_ enough, and you creep back over, in front of the truck now,
6、but【C20】_ the sound of its engine still thundering in your ears.(分数:40.00)(1).【C1】(分数:2.00)A.upB.offC.downD.on(2).【C2】(分数:2.00)A.liesB.laysC.settlesD.sends(3).【C3】(分数:2.00)A.blocksB.strikesC.puffsD.cancels(4).【C4】(分数:2.00)A.mutedB.discoveredC.doubledD.undervalued(5).【C5】(分数:2.00)A.forB.withC.intoD.f
7、rom(6).【C6】(分数:2.00)A.comfortableB.weakC.riskyD.firm(7).【C7】(分数:2.00)A.loafB.featherC.leafD.fog(8).【C8】(分数:2.00)A.beneathB.fromC.underD.beyond(9).【C9】(分数:2.00)A.dwarfsB.giantsC.patientsD.princesses(10).【C10】(分数:2.00)A.whatB.sinceC.asD.that(11).【C11】(分数:2.00)A.SoB.ButC.OrD.Then(12).【C12】(分数:2.00)A.fl
8、akesB.flocksC.chipsD.cakes(13).【C13】(分数:2.00)A.ontoB.againstC.offD.along(14).【C14】(分数:2.00)A.snowB.earthC.roomD.ice(15).【C15】(分数:2.00)A.byB.afterC.forD.with(16).【C16】(分数:2.00)A.climbingB.crawlingC.windingD.sliding(17).【C17】(分数:2.00)A.meanwhileB.unlessC.whereasD.for(18).【C18】(分数:2.00)A.sheerB.mostlyC
9、.rarelyD.right(19).【C19】(分数:2.00)A.mightB.distanceC.airD.power(20).【C20】(分数:2.00)A.withB.likeC.insideD.upon二、Reading Comprehensio(总题数:10,分数:52.00)2.Section II Reading Comprehension_3.Part ADirections: Read the following four texts. Answer the questions below each text by choosing A, B, C or D._High-
10、quality customer service is preached by many, but actually keeping customers happy is easier said than done. Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, co-workers, strangersand anyone who will listen. Store managers are often
11、the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde group and Wharton school. “Storytelling hurts retailers and entertains consumers,“ said Paula Courtney, President of the Verde group
12、. “The store loses the customer, but the shopper must also find a replacement. On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative reviews. The resul
13、ting “snowball effect“ can be disastrous to retailers. According to the research, shoppers who purchased clothing encountered the most problems.Ranked second and third were grocery and electronics customers. The most common complaints include filled parking lots, cluttered (塞满了的) shelves, over-locat
14、ed racks, out-of-stock items, long check-out lines, and rude salespeople. During peak shopping hours, some retailers solved the parking problems by getting moonlighting (业余兼职的) local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidan
15、ce eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space. Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales repres
16、entatives on hand to answer questions. Most importantly, salespeople should be diplomatic and polite with angry customers. “Retailers whore responsive and friendly are more likely to smooth over issues than those who arent so friendly,“ said Professor Stephen Hoch. “Maybe something as simple as a gr
17、eeter at the store entrance would help. “ Customers can also improve future shopping experiences by filling complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.(分数:10.00)(1).Why are store managers oft
18、en the last to hear complaints?(分数:2.00)A.Most customers wont bother to complain even if they have had unhappy experiences.B.Customers would rather relate their unhappy experiences to people around them.C.Few customers believe the service will be improved.D.Customers have no easy access to store man
19、agers.(2).What does Paula Courtney imply by saying “. the shopper must also find a replacement“ (Line 2, Para. 4)?(分数:2.00)A.New customers are bound to replace old ones.B.It is not likely that the shopper can find the same products in other stores.C.Most stores provide the same kind of service.D.Not
20、 complaining to the manager causes the shopper some trouble too.(3).Shop owners often hire moonlighting police as parking attendants so that shoppers(分数:2.00)A.can stay longer browsing in the storeB.wont have trouble parking their carsC.wont have any worries about securityD.can find their cars easil
21、y after shopping(4).What contributes most to smoothing over issues with customers?(分数:2.00)A.Manners of the salespeople.B.Hiring of efficient employees.C.Huge supply of goods for sale.D.Design of the store layout.(5).To achieve better shopping experiences, customers are advised to_.(分数:2.00)A.exert
22、pressure on stores to improve their serviceB.settle their disputes with stores in a diplomatic wayC.voice their dissatisfaction to store managers directlyD.shop around and make comparisons between storesCrippling health care bills, long emergency-room waits and the inability to find a primary care p
23、hysician just scratch the surface of the problems that patients face daily. Primary care should be the backbone of any health care system. Countries with appropriate primary care resources score highly when it comes to health outcomes and cost. The U. S. takes the opposite approach by emphasizing th
24、e specialist rather than the primary care physician. A recent study analyzed the providers who treat Medicare beneficiaries (老年医保受惠人). The startling finding was that the average Medicare patient saw a total of seven doctorstwo primary care physicians and five specialistsin a given year. Contrary to
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- 考研 试卷 英语 106 答案 解析 DOC
