【计算机类职业资格】PMP资格认证考试-项目沟通管理及答案解析.doc

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1、PMP 资格认证考试-项目沟通管理及答案解析(总分：50.00，做题时间：90 分钟)一、B单项选择题/B(总题数：50，分数：50.00)1.In an appropriate communication model between a sender and a receiverall the following statements are correct EXCEPT：（分数：1.00）A.Noise should be minimizeB.Receiver must decode and reply back to the messagC.Receiver should acknowl

2、edge and agree with the message sent by the sendeD.Sender must choose right way to send the message2.You had 8 people In your project，one more person will be joining next weekYou know that once the new person joins，the number of communication channels will increase by_（分数：1.00）A.No change in number

3、of communication channelsB.8C.12D.203.You are project manager leading a US $4000000 mechanical engineering projectTo date，youve been leading the other 11 people who comprise the overall project teamLately youve noticed that you are spread too thin and the schedule is being negatively impactedBecause

4、 the project is date constrained，you convinced senior management to accept a cost variance and add a senior quality assurance analyst to the project teamThis new resource will work directly with the three project team members who comprise the testing subteamHow many more communication channels will

5、there be on the project team?（分数：1.00）A.12B.11C.78D.664.Your project has a number of different work resultsYou are collecting information about these work results，such as what costs have been incurred or committed and which deliverables have been completed and which remain outstandingYou will use th

6、is information in which of the following processes?（分数：1.00）A.Project plan executioB.Integrated change controC.Report performancD.Verify scop5.You are ready to enter a negotiating session with a group that is native to a tiny northern islandThrough the centuries，islanders have been known as aggressi

7、ve and assertive people who like to talk much more than they like to listenAnd the windswept plain of this island，where only the strong survive，has made these people tough negotiatorsTo earn your yearly bonus，you must not be at a disadvantage in your negotiations with themTherefore，you must concentr

8、ate on_（分数：1.00）A.seating arrangements in the negotiating roomB.ingratiating yourself to the most powerful negotiator on the other side of the negotiating table to earn his or her trustC.active listeningD.setting and following strict time limits at each step of the negotiating6.When a project manage

9、r is engaged in negotiations，non-verbal communication skills are of_（分数：1.00）A.little importanceB.major importanceC.importance only when cost and schedule objectives are involvedD.importance only to ensure you win the negotiation7.Under a seller agreement，formal，written correspondence with the selle

10、r is required when_（分数：1.00）A.change to the project is issuedB.meeting with the sellers management is heldC.seller is asked for supporting informationD.there is a follow up to a conversation8.A company and its seller are in the middle of a long dispute over the costs of terminating the contractThe p

11、roject manager determines that the only way to resolve the problem is to have it heard and resolved by a neutral partyTo accomplish this，the project manager should use a(n)_（分数：1.00）A.functional resource managerB.conflict solution expertC.arbitratorD.lawyer9.The project team is working on an importa

12、nt and complex project that requires a lot of coordinationUnder these circumstances，the BEST strategy is to_（分数：1.00）A.have a war roomB.hire a contractorC.hold more meetings to get the word outD.gain extra assistance from management10.Tools and techniques for performance reporting include all of the

13、 following EXCEPT：（分数：1.00）A.Information presentation toolB.Decision tree analysiC.Cost reporting systemD.Status review meeting11.As part of the communications process，the receiver is responsible for_.（分数：1.00）A.agreeing with the senders messageB.pretending that the message is received only partiall

14、to encourage further discussionsC.making sure that the information is received in its entirety and understood correctlyD.specifying that the message is not understoounless it is reduced to writing12.The major processes of project communications management are_（分数：1.00）A.identify stakeholders，plan co

15、mmunications，distribute information，manage stakeholder expectations，report performanceB.communications planning, response planning，progress reporting，and information distributionC.communications planning，information distribution，schedule reporting，and stakeholder analysisD.communications planning，ch

16、ange reporting，project records，and acceptance13.Metacommunication，paralinguistics，second-order messages，and the hidden dimension of communication all refer to_（分数：1.00）A.communication skillsB.communication requirementsC.ways to exercise tolerance and compromiseD.nonverbal communication14.Communicati

17、on under a contract should tend toward_（分数：1.00）A.formal written communicationB.formal verbal communicationC.informal written communicationD.informal verbal communication15.In ensuring an effective meeting the project manager should_（分数：1.00）A.establish a meeting policyB.always call a meeting even i

18、f the proect manager is not sure there is a real needC.alter the agenda during the meeting to ensure all of the problems are solved during the meetingD.not encourage participation from everyone as this will prolong the meeting16.You are responsible for a systems integration project in your organizat

19、ion that has multiple internal customersYou have just begun preparing a project planBecause many people in your organization are interested in this system and its progress，you decide to prepare a project communications management planYour first step in preparing this plan is to_（分数：1.00）A.conduct a

20、stakeholder analysis to assess information needsB.determine a production schedule to show when each type of communication will be producedC.describe the information you plan to distributeD.set up a repository for all project documents so that they will be easily accessible17.Ideally，communication be

21、tween the project manager and the project team members should take place_（分数：1.00）A.via daily status reportsB.through approved documented formsC.by written and oral communicationD.through the formal chain of command18.Both under-communication and over-communication can cause problems on a projectYou

22、 want to ensure that the information you collect showing project progress and status is meaningful to stakeholdersTo determine specific metrics，you will conduct a stakeholder analysis，and then determine the level of detail stakeholders requireThis is available through the_（分数：1.00）A.performance meas

23、urement baselineB.project management methodologyC.project strategy and approachD.communications management plan19.Some people believe that to have an effective conversation，a distance of about 20 inches(51 centimeters)between the two parties involved is requiredIn certain cultural groupshowever，the

24、normal conversational distance is in the range of 14 to 15 inches(36 to 38 centimeters)：and some group say 9 to 10 inches(23 to 25 centimeters) is idealPeople from some cultural groups may keep a door open during a negotiationwhereas others may prefer to close the doorSome people feel they should be

25、 separated from another person by a deskThis area of nonverbal communication is important for cross-cultural communicationIt is known as_（分数：1.00）A.proxemicsB.personal space dynamicsC.posturingD.linguistics20.Distribution information involves making information available to project stakeholders in a

26、 timely mannerWhich of the following tools can you use in the distribution information process?（分数：1.00）A.Organizational process assetB.Communication methoC.Performance reportinD.Communications requirement analysi21.A project team includes five people，then the project manager adds two moreHow many a

27、dditional channels of communication are there?（分数：1.00）A.7B.10C.21D.1122.Extensive use of_communication is most likely to aid in solving complex problems（分数：1.00）A.verbalB.writtenC.formalD.non-verbal23.About midway through the project，the project manager learns that most members of the project team

28、do not review the weekly project updatesWhat should the project manager do?（分数：1.00）A.Great a signature log do team members can indicate when they have read the reportB.Revise the communications plan appropriately to meet the information needs of the stakeholderC.Improve the layout of the weekly pro

29、ject updates to encourage reading by team memberD.Go to the team members first hand to inquire why they are not reading the report24.You recently took over a large project from another project manager who had to leave for a personal emergencyYou want to understand what kind of information should he

30、provided to different stakeholders，and what methods should he used to provide this informationYou will find this information in the_（分数：1.00）A.communications management planB.performance reportsC.project recordsD.communication plan25.A project manager is completing the WBS with the project team，but

31、the session is hard to manageThere are 200 people in the room representing four different departmentsSome of the people who will be working on the project later are talking about other things while earlier work is disscussedWhich of the following BEST decribes the real problem?（分数：1.00）A.The project

32、 sponsor should be leading this kind of meetinB.They are not following the project communication plaC.There are too many departments involved in the projecD.The project manager is really managing a progra26.The need for_is one of the major driving forces for communication in a project（分数：1.00）A.opti

33、mizationB.integrityC.integrationD.differentiation27.Effective communication is vital for project successScope changes，constraints，assumptionsintegration and interface requirements，overlapping roles and responsibilities，and many other factors all pose communications challengesThe presence of communic

34、ation barriers is most likely to lead to_（分数：1.00）A.reduced productivityB.increased hostilityC.low moraleD.increased conflict28.In your project，you have created performance reports to provide the status and progress information to different stakeholdersThe results from the performance reports should

35、 be compared to the_（分数：1.00）A.project management planB.performance measurement baselineC.earned value calculationsD.none of the above29.Inputs to plan communications include_（分数：1.00）A.enterprise environmental factors，organizational process assets，stakeholder register，stakeholder management strateg

36、yB.stakeholder requirements，project logistics，project budget，and project scheduleC.stakeholder analysis，communications barriers，and organizational structureD.stakeholder survey，RAM，WBS，and administrative procedures30.The project manager can enhance project communications and team building by doing a

37、ll the following except_（分数：1.00）A.having a“war room”B.being a good communication blockerC.being a communication expeditorD.holding effective meetings31.You are managing a project to develop a soy-basedlactose-free，magnesium-rich nutritional drink for the“over 50”marketYou have recently heard that t

38、he client calls your progress reports the“Code of Hammurabi”because they seem to be written in hieroglyphics and are completely indecipherable to all but an EgyptologistThis situation could have been avoided by_（分数：1.00）A.informing the client at the start of the project of the types of reports they

39、will receiveB.using risk management techniques to identify client issuesC.hiring an expert report writer to prepare standard reportsD.engaging in communications planning32.You prepared an integrated project plan and a project scheduleYou submitted it to the steering committee，and it was approvedKey

40、stakeholders accepted the planIt is time to distribute itBoth the project plan and schedule should be distributed to_（分数：1.00）A.all stakeholders in the performing organizationB.all project stakeholdersC.project team members and the project sponsorD.people noted in the communications management plan3

41、3.You are the project manager of an IT companyYou are in the process of creating a collection and filing structure that details what methods will be used to gather and store various types of informationProcedures should also cover collecting and disseminating updates and corrections to previously di

42、stributed materialWhere will you include this information?（分数：1.00）A.Information retrieval systeB.Information distribution methodC.Communications management plaD.Project record34.Statements of organizational policies and philosophies，position descriptions，and constraints are examples of_（分数：1.00）A.d

43、ownward communicationB.lateral communicationC.external communicationD.horizontal communication35.I Which project management process group is managing stakeholders in?（分数：1.00）A.InitiatinB.PlanninC.ExecutinD.Monitoring and controllin36.As part of the communications process，the sender is responsible f

44、or_（分数：1.00）A.ensuring the receiver agrees with the messageB.confirming that the information is properly understoodC.presenting the information in the most favorable mannerD.interpreting the message correctly37.In your project，you conducted communications requirements analysis to determine sum of in

45、formation needs for all stakeholdersYou have determined and limited who will communicate with whom and who will receive what informationOne factor that you considered while doing communications requirements analysis is that for your project，the number of communication channels_（分数：1.00）A.increases i

46、n direct proportion to number of peopleB.decreases in inverse proportion to number of peopleC.increases in exponential proportion when number of people increasesD.none of the above number of communication channels depends on the type of your project38.Information typically required to determine proj

47、ect communications requirements includes all of the following EXCEPT：（分数：1.00）A.Project organization and stakeholder responsibility relationshipB.Logistics of how many persons will be involved with the project and at which locationC.Disciplines，departments，and specialties involved in the projecD.The

48、 availability of in-place technology at the project locatio39.You have decided to organize a study group of other project managers in your organization to help prepare for the PMP examEveryone is highly motivated to earn the credential because the CEO has decided to pay a $5000 bonus to each person

49、who becomes certifiedWhat type of communication are you employing in your efforts to organize this group?（分数：1.00）A.HorizontaB.VerticaC.FormaD.Externa40.Barriers can influence communication when sending or receiving informationWhich of the following is NOT a barrier?（分数：1.00）A.PrejudiceB.Attitudes and emotionC.Personalities and interestD.Feedbac41.You finally