ISO 12029-2010 Document management - Machine-readable paper forms - Optimal design for user friendliness and electronic document management systems (EDMS)《文件管理 .pdf

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1、 Reference number ISO 12029:2010(E) ISO 2010INTERNATIONAL STANDARD ISO 12029 First edition 2010-08-01 Document management Machine- readable paper forms Optimal design for user friendliness and electronic document management systems (EDMS) Gestion de document Formulaires papier exploitables par machi

2、ne Conception optimale pour la facilit demploi et systmes de gestion de document lectronique (EDMS) ISO 12029:2010(E) PDF disclaimer This PDF file may contain embedded typefaces. In accordance with Adobes licensing policy, this file may be printed or viewed but shall not be edited unless the typefac

3、es which are embedded are licensed to and installed on the computer performing the editing. In downloading this file, parties accept therein the responsibility of not infringing Adobes licensing policy. The ISO Central Secretariat accepts no liability in this area. Adobe is a trademark of Adobe Syst

4、ems Incorporated. Details of the software products used to create this PDF file can be found in the General Info relative to the file; the PDF-creation parameters were optimized for printing. Every care has been taken to ensure that the file is suitable for use by ISO member bodies. In the unlikely

5、event that a problem relating to it is found, please inform the Central Secretariat at the address given below. COPYRIGHT PROTECTED DOCUMENT ISO 2010 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or

6、mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or ISOs member body in the country of the requester. ISO copyright office Case postale 56 CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail copyrightiso.org Web ww

7、w.iso.org Published in Switzerland ii ISO 2010 All rights reservedISO 12029:2010(E) ISO 2010 All rights reserved iiiContents Page Foreword iv Introduction.v 1 Scope1 2 Normative references1 3 Terms and definitions .1 4 Layout and design.2 5 User guidance8 6 Post-printing features .13 7 Materials .14

8、 8 Form testing.15 9 Reference criteria for designing forms .15 10 New technology.16 Bibliography17 ISO 12029:2010(E) iv ISO 2010 All rights reservedForeword ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work

9、of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-government

10、al, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2. The mai

11、n task of technical committees is to prepare International Standards. Draft International Standards adopted by the technical committees are circulated to the member bodies for voting. Publication as an International Standard requires approval by at least 75 % of the member bodies casting a vote. Att

12、ention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. ISO 12029 was prepared by Technical Committee ISO/TC 171, Document management applications, Subcommittee

13、 SC 2, Application issues. This first edition cancels and replaces ISO/TS 12029:2007, which has been technically revised. ISO 12029:2010(E) ISO 2010 All rights reserved vIntroduction This International Standard discusses issues and provides guidance for the design of forms that are used for electron

14、ic capture of handwriting information. Features include colour dropouts, type fonts, printing screen tints, line width, data storage and other interrelated issues. It is necessary to balance conflicting requirements of user-friendliness and electronic capture. Making a form appealing by use of colou

15、r or graphics could assist users when they complete the form but could also decrease the forms scannability or other automated, related functions. This conflict might require compromise in the design of a form. While this International Standard focuses on the design and structure of paper-based form

16、s, it is worth noting that the design and structure of electronic based forms can have different characteristics, ensuring usability and readability. The user is advised that use of these specifications when developing paper-based forms while keeping in mind that electronic forms can be easily repli

17、cated in an electronic format (with the same content as in the paper-based form), but with differing fonts and spacing. INTERNATIONAL STANDARD ISO 12029:2010(E) ISO 2010 All rights reserved 1Document management Machine-readable paper forms Optimal design for user friendliness and electronic document

18、 management systems (EDMS) 1 Scope This International Standard specifies requirements concerning the design of forms for user friendliness, with optimal machine readability for processing by electronic document management systems (EDMS). These requirements are limited to forms using roman characters

19、. 2 Normative references The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. ISO 1073-1, Alphanumeric

20、 character sets for optical recognition Part 1: Character set OCR-A Shapes and dimensions of the printed image ISO 1073-2, Alphanumeric character sets for optical recognition Part 2: Character set OCR-B Shapes and dimensions of the printed image ISO 12651-1, Electronic document management Vocabulary

21、 Part 1: Electronic document imaging 3 Terms and definitions For the purposes of this document, the terms and definitions given in ISO 12651-1 and the following apply. 3.1 alphanumeric pertaining to a character set that contains letters, numbers and other characters, such as punctuation marks and sy

22、mbols NOTE Adapted from ISO/IEC 2382-4. 3.2 character pitch number of characters per unit length of a line of print 3.3 dropout ink ink of a colour that cannot be detected by a scanner ISO 12029:2010(E) 2 ISO 2010 All rights reserved3.4 font complete set of characters of a given size, weight and sty

23、le of type, including capitals, small capitals and lower-case characters, together with figures, punctuation marks, ligatures, etc. NOTE Adapted from ISO/IEC 2382-23. 3.5 ICR intelligent character recognition advanced optical character recognition (OCR), or rather more specifically, hand-printed rec

24、ognition system that allows fonts and different styles of handwriting to be learned by a computer during processing to improve accuracy and recognition levels 3.6 MICR magnetic ink character recognition machine recognition of digits printed with magnetizable ink 3.7 OMR optical mark recognition mach

25、ine recognition of a mark such as a tick, cross or spot based on minimum area rather than shape of the mark ISO 2033 3.8 recognition zone area around a recognition data field that is free of other data 4 Layout and design 4.1 General The design of a form easiest for a person to complete can be in co

26、nflict with the most machine-readable form. For example, in a user-friendly layout, the following items, all interspersed with printed instructions next to specific areas, might be desirable: large print, colour-coded areas, and areas to be completed with both alphabetic and numeric information. How

27、ever, in a form designed for an electronic image management system (EIM), strict segregation of spaces for numeric and alphabetic information and instructional text within dropout colour areas can all be essential features. Optimum design can require a compromise between ideal user and scanner requi

28、rements. All logically connected information should be placed on the same page. 4.2 Data storage requirement The designer should be aware of the impact on data storage requirements of line borders, screened tints and logos or other design elements with large areas of reversed print. Reversed print w

29、ill make heavy demands on data storage. For all designs, particularly those having large areas of reversed print, the amount of data storage required should be determined and compared to the amount of data storage available within the system. ISO 12029:2010(E) ISO 2010 All rights reserved 34.3 Page

30、format On each page of a form, the margin all around should not be less than 10 mm. If the document is bound, padded or has punched holes or die cuts, the margin at that edge should be not less than 25 mm, and holes and die cuts should be restricted to that margin. Text and entry fields should not b

31、e within 6,5 mm of any crease or perforation. 4.4 Typeface and font 4.4.1 Typeface There are two styles of typeface commonly used on forms, serif and sanserif, as illustrated in Figure 1. E E a) Serif b) Sanserif Figure 1 Comparison of serif and sanserif typefaces Serif style is designed for ease of

32、 legibility, has variable line width within a character and a cross-line finishing a stroke of a letter. Sanserif has uniform line width within a character and no cross-lines. It is the style used in ISO standards. Serif type will inherently take more data storage capacity in a compressed image than

33、 sanserif type because more information has to be recorded for each character. With the most commonly used compression techniques, approximately 10 % more storage is required for a page printed in serif, as compared with one printed in sanserif type. Sanserif generally requires less horizontal line

34、space and more vertical height than the same point size serif type. Because of its uniform line width, it is preferred for photocopying, microfilming and scanning. For forms which might be used in optical character recognition (OCR) applications, sanserif typefaces should be used. For information on

35、 a form that is not required to be captured by scanning, the style of typeface used is not important. 4.4.2 Symbols An OCR program can use a particular symbol to prompt an action. The form designer should be aware of any such symbols and avoid their use other than as a prompt. 4.4.3 Spacing In types

36、etting, character spacing can be either fixed or proportional. In fixed typesetting, each character takes up equal horizontal space. Proportional typesetting allows for characters of different width, such as that of “i” compared with “w” and automatically adjusts space between the individual charact

37、ers to give a more natural appearance. There should be a clear gap between characters. The recommended minimum gap is not less than the width of the vertical stroke of characters of the font. ISO 12029:2010(E) 4 ISO 2010 All rights reservedThe designer should also be concerned with vertical spacing

38、requirements of an OCR system. Although 4,2 mm vertical spacing is usually sufficient for typewritten entries, at least twice that amount of space is necessary for hand-printed entries and for separating entries for OCR. 4.4.4 Character pitch Form design should allow no more than 0,4 characters per

39、millimetre for character pitch. 4.4.5 Character size In the printing industry, type size is usually specified in millimetres. In a computer or typewriter, type size is usually indicated in points. Fortunately, the printing industry is familiar with both systems and can easily translate requirements.

40、 The point (0,35 mm) is a unit derived from the height of metal slugs, once commonly but now rarely, used to set type. The size of character is not directly related to point size. For a given point size, the actual heights of the same upper-case character can be different for various typefaces. Ther

41、e is also variation in the ratio of heights of lower-case “e” to upper-case characters. This means that for a given point size, even if upper-case characters of two different typefaces have the same height, there is a possibility that this may not be so for lower-case characters. Since it is the siz

42、e of the lower-case characters that will limit scannability, minimum acceptable point size should be determined by the height of the lower-case “e”. The recommended minimum height of the lower-case “e” is 1,4 mm. If the EIM system is used as a transfer medium as part of overall processing of the inf

43、ormation extracted from a form, the minimum type size used shall allow for any degradation of image quality resulting from subsequent parts of the process. 4.4.6 Weight The weight of a type font is its relative line thickness, ranging from light to extra bold. Font weight directly affects the number

44、 of dots or pixels used to display a character of an electronic image. Different weights can also be used to emphasize or reduce significance of text blocks or captions for the user. 4.4.7 Type family Design variations on a basic typeface can include italic, condensed, expanded and others. Form desi

45、gners should try to keep the number of type families used within a form to a minimum to project an uncomplicated appearance that is pleasing to the eye. EIM systems and particularly OCR software can also benefit from limited use of type families. 4.5 Machine-printed stylized information 4.5.1 Genera

46、l Information may be presented on a form as a bar code or in OCR or MICR characters. These bar codes and stylized character sets are especially designed for automated processing and are machine readable with high accuracy. Machine reading is not always wholly accurate. The degree of accuracy achieva

47、ble can be improved if forms have error-checking features built into their design. Whenever possible, forms should be designed to use a second source of information for cross checking. When calculation is involved, both subtotal and entry figures should appear on forms so the processing system can r

48、ecalculate the subtotal to compare it with the amount read. Other examples of information for cross checking are account number/customer name, version number/issue date. ISO 12029:2010(E) ISO 2010 All rights reserved 54.5.2 OCR fonts OCR fonts such as Farrington 7B, OCR-A and OCR-B are available wit

49、h numeric only and alphanumeric character sets for automated recognition. Data encoded using OCR fonts shall be printed in accordance with the relevant International Standards listed in Table 1. Table 1 OCR font standards Code types supported International Standard OCR-A numeric ISO 1073-1 OCR-A alphanumeric ISO 1073-1 OCR-B numeric ISO 1073-2 OCR-B alphanumeric ISO 1073-2 OCR characters should be printed by a laser printer at the highest resolution whenever possible. The use of a dot matrix printer will gene