ETSI TR 102 548-2008 Human Factors (HF) User Experience 3G and Mobile Broadband Interoperability Plugtest Approach scenarios and test specification Outcomes conclusions and recomme_1.pdf
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1、 ETSI TR 102 548 V1.1.1 (2008-11)Technical Report Human Factors (HF);User Experience;3G and Mobile Broadband Interoperability Plugtest:Approach, scenarios and test specification;Outcomes, conclusions and recommendationsfloppy3ETSI ETSI TR 102 548 V1.1.1 (2008-11) 2Reference DTR/HF-00083 Keywords 3G,
2、 HF, interface, interoperability, UMTS, user ETSI 650 Route des Lucioles F-06921 Sophia Antipolis Cedex - FRANCE Tel.: +33 4 92 94 42 00 Fax: +33 4 93 65 47 16 Siret N 348 623 562 00017 - NAF 742 C Association but non lucratif enregistre la Sous-Prfecture de Grasse (06) N 7803/88 Important notice In
3、dividual copies of the present document can be downloaded from: http:/www.etsi.org The present document may be made available in more than one electronic version or in print. In any case of existing or perceived difference in contents between such versions, the reference version is the Portable Docu
4、ment Format (PDF). In case of dispute, the reference shall be the printing on ETSI printers of the PDF version kept on a specific network drive within ETSI Secretariat. Users of the present document should be aware that the document may be subject to revision or change of status. Information on the
5、current status of this and other ETSI documents is available at http:/portal.etsi.org/tb/status/status.asp If you find errors in the present document, please send your comment to one of the following services: http:/portal.etsi.org/chaircor/ETSI_support.asp Copyright Notification No part may be repr
6、oduced except as authorized by written permission. The copyright and the foregoing restriction extend to reproduction in all media. European Telecommunications Standards Institute 2008. All rights reserved. DECTTM, PLUGTESTSTM, UMTSTM, TIPHONTM, the TIPHON logo and the ETSI logo are Trade Marks of E
7、TSI registered for the benefit of its Members. 3GPPTM is a Trade Mark of ETSI registered for the benefit of its Members and of the 3GPP Organizational Partners. ETSI ETSI TR 102 548 V1.1.1 (2008-11) 3Contents Intellectual Property Rights 5g3Foreword . 5g3Introduction 5g31 Scope 7g32 References 7g32.
8、1 Normative references . 7g32.2 Informative references 7g33 Definitions and abbreviations . 10g33.1 Definitions 10g33.2 Abbreviations . 11g34 Background 11g34.1 The importance of a good ICT user experience for interoperable services 11g34.2 ETSI Technical Committee Human Factors (TC HF) 12g34.3 Inte
9、roperability and the ETSI PlugtestsTMconcept . 12g35 An introduction to applicable ETSI TC HF deliverables . 14g35.1 Basic areas 14g35.2 Mobile communication . 15g35.3 Specific accessibility work . 16g35.4 Personalization, internationalization and user identification 17g35.5 Specific application are
10、as . 19g36 A usage life-cycle oriented approach . 20g37 Event planning, organization and overview . 21g37.1 Planning and organization: three trials . 21g37.2 The Plugtest event (April 24-26, 2007) 22g37.2.1 Day 1: User Requirements, Human Factors and Practical Experiences Conference 22g37.2.2 Day 2:
11、 Plugtests sessions: 3G and Mobile Broadband Enabled Services . 24g37.2.3 Day 3: Plugtests continued: Accessible Mobile and Web-Based, Conversational Services . 24g37.3 Organizational efforts . 24g38 The use case and focus area specifications for the first and second Plugtest events 24g38.1 Persona
12、and scenario 25g38.2 Session 1: Introduction, overview and warm-up 25g38.3 Session 2: Pre-purchase/subscription . 26g38.4 Session 3: Ownership/use . 26g38.5 Session 4: Re-purchase/subscription 27g38.6 Session 5: Applications 27g38.6.1 eHealth 28g38.6.2 eGovernment. 28g38.6.3 Messaging and media hand
13、ling . 28g38.6.4 Software applications: emergency communications and gaming . 29g38.6.5 Assistive device connectivity and capabilities 29g38.7 Session 6: Debrief workshop, results summary and conclusions . 29g39 Plugtest . 30g39.1 Day 1: Presentations . 30g39.2 Day 2: Focus area sessions . 32g39.2.1
14、 Session 1: Mobile messaging 32g39.2.1.1 Generating SMS messages in another language and changing SMS language settings 32g39.2.1.2 Issues related to multi-byte characters in SMS messages . 33g39.2.2 Session 2: Seamless networking . 33g39.2.2.1 Identification of available and selection of preferred
15、communication access network . 33g39.2.3 Session 3: Multimodal communication. 34g3ETSI ETSI TR 102 548 V1.1.1 (2008-11) 49.2.4 Session 4: Assistive device connectivity 34g39.2.4.1 Introduction . 34g39.2.4.2 Testing procedure 34g39.2.4.3 Scenarios . 35g39.2.4.4 Final discussions on the outcome 36g39.
16、2.5 Outcome and conclusions of Day 2 36g39.2.5.1 The selection of sessions . 36g39.2.5.2 Generating SMS messages in another language and changing SMS language settings - outcome and conclusions . 37g39.2.5.3 Issues related to multi-byte characters in SMS messages - outcome and conclusions 39g39.2.5.
17、4 Multimodal communication - outcome and conclusions . 39g39.3 Day 3: Accessible mobile and web-based conversational services 39g310 Challenges, achievements and lessons learned 45g310.1 The challenges in running a User Experience Interoperability event . 45g310.1.1 Availability of attendees . 45g31
18、0.1.2 The effect of a competitive marketplace and associated costs 45g310.1.3 The involvement of disability advocacy groups . 46g311 Outcomes, conclusions and recommendations . 46g311.1 Outcomes 46g311.1.1 October 10-13, 2006 and January 23-26, 2007 event attempts . 46g311.1.2 April 24-26, 2007 even
19、t 46g311.1.3 Conclusion from the April 2007 Plugtest event 47g311.1.4 Participants and their feedback . 48g311.2 Overall conclusions about and recommendations for future Human Factors/ user experience interoperability events 49g3History 50g3ETSI ETSI TR 102 548 V1.1.1 (2008-11) 5Intellectual Propert
20、y Rights IPRs essential or potentially essential to the present document may have been declared to ETSI. The information pertaining to these essential IPRs, if any, is publicly available for ETSI members and non-members, and can be found in ETSI SR 000 314: “Intellectual Property Rights (IPRs); Esse
21、ntial, or potentially Essential, IPRs notified to ETSI in respect of ETSI standards“, which is available from the ETSI Secretariat. Latest updates are available on the ETSI Web server (http:/webapp.etsi.org/IPR/home.asp). Pursuant to the ETSI IPR Policy, no investigation, including IPR searches, has
22、 been carried out by ETSI. No guarantee can be given as to the existence of other IPRs not referenced in ETSI SR 000 314 (or the updates on the ETSI Web server) which are, or may be, or may become, essential to the present document. Foreword This Technical Report (TR) has been produced by ETSI Techn
23、ical Committee Human Factors (HF). Intended users of the present document (as well as event participants) includes user experience and interaction design professionals, designers and developers of mobile networks, terminals, services and applications, mobile network and system providers and operator
24、s, terminal approvers, private and public requirement writers, consumer associations and user organizations, roaming managers, marketing, product management, industry associations and their members, policy makers and other interested stakeholders. The event was addressed to infrastructure developers
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