ETSI SR 001 544-2011 Small and Medium-sized Enterprises (SMEs) in Standardization Understanding and supporting SME involvement in ICT standardization (V1 1 1)《标准化中的中小型企业(SMEs) ICT标_1.pdf

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1、 ETSI SR 001 544 V1.1.1 (2011-03)Special Report Small and Medium-sized Enterprises (SMEs)in Standardization;Understanding and supporting SME involvement in ICT standardization ETSI ETSI SR 001 544 V1.1.1 (2011-03) 2Reference DSR/BOARD-00009 Keywords SME ETSI 650 Route des Lucioles F-06921 Sophia Ant

2、ipolis Cedex - FRANCE Tel.: +33 4 92 94 42 00 Fax: +33 4 93 65 47 16 Siret N 348 623 562 00017 - NAF 742 C Association but non lucratif enregistre la Sous-Prfecture de Grasse (06) N 7803/88 Important notice Individual copies of the present document can be downloaded from: http:/www.etsi.org The pres

3、ent document may be made available in more than one electronic version or in print. In any case of existing or perceived difference in contents between such versions, the reference version is the Portable Document Format (PDF). In case of dispute, the reference shall be the printing on ETSI printers

4、 of the PDF version kept on a specific network drive within ETSI Secretariat. Users of the present document should be aware that the document may be subject to revision or change of status. Information on the current status of this and other ETSI documents is available at http:/portal.etsi.org/tb/st

5、atus/status.asp If you find errors in the present document, please send your comment to one of the following services: http:/portal.etsi.org/chaircor/ETSI_support.asp Copyright Notification No part may be reproduced except as authorized by written permission. The copyright and the foregoing restrict

6、ion extend to reproduction in all media. European Telecommunications Standards Institute 2011. All rights reserved. DECTTM, PLUGTESTSTM, UMTSTM, TIPHONTM, the TIPHON logo and the ETSI logo are Trade Marks of ETSI registered for the benefit of its Members. 3GPPTM is a Trade Mark of ETSI registered fo

7、r the benefit of its Members and of the 3GPP Organizational Partners. LTE is a Trade Mark of ETSI currently being registered for the benefit of its Members and of the 3GPP Organizational Partners. GSM and the GSM logo are Trade Marks registered and owned by the GSM Association. ETSI ETSI SR 001 544

8、V1.1.1 (2011-03) 3Contents Intellectual Property Rights 4g3Foreword . 4g31 Scope 5g32 References 5g32.1 Normative references . 5g32.2 Informative references 5g33 Definitions and abbreviations . 6g33.1 Definitions 6g33.2 Abbreviations . 6g34 Executive summary 7g34.1 Introduction 7g34.2 Study overview

9、 . 8g34.3 Main results 8g34.4 Recommendations 9g35 Context and objectives . 9g35.1 Importance of SMEs in European industry 9g35.2 European standardization policy support . 10g35.3 European standardization landscape . 11g35.4 Objectives of the study . 11g36 Methodology 12g36.1 Methodology overview .

10、12g36.2 Data collection 13g36.2.1 Upstream Analysis 13g36.2.2 Web Survey 14g36.2.3 Phone interviews . 14g36.2.4 Case studies (see annex A) . 15g37 Analysis of the results obtained 15g37.1 Results of the web-based survey 15g37.1.1 Demographic and background information 15g37.1.2 Drivers and benefits

11、of participation in standardization . 17g37.1.3 Difficulties and barriers faced . 18g37.2 Case study analysis . 21g37.2.1 SMEs who participate actively in standards development 21g37.2.1.1 Main statements 21g37.2.1.2 Needs and expectations . 22g37.2.2 SMEs who participate passively in standard devel

12、opment . 23g37.2.2.1 Main statements 23g37.2.2.2 Needs and expectations . 23g37.2.3 SMEs who use standards without participating 23g37.2.3.1 Main statements 23g37.2.3.2 Needs and expectations . 24g37.3 Identified benefits of participation in standardization 24g38 Operational recommendations 25g38.1

13、Educational tool 26g38.2 Financing Tool . 27g38.3 Process Change Tool 27g38.4 Assessment Tool 28g38.5 Communication Tool 28g39 Conclusions 29g3Annex A: List of Case study subjects . 30g3History 31 ETSI ETSI SR 001 544 V1.1.1 (2011-03) 4Intellectual Property Rights IPRs essential or potentially essen

14、tial to the present document may have been declared to ETSI. The information pertaining to these essential IPRs, if any, is publicly available for ETSI members and non-members, and can be found in ETSI SR 000 314: “Intellectual Property Rights (IPRs); Essential, or potentially Essential, IPRs notifi

15、ed to ETSI in respect of ETSI standards“, which is available from the ETSI Secretariat. Latest updates are available on the ETSI Web server (http:/webapp.etsi.org/IPR/home.asp). Pursuant to the ETSI IPR Policy, no investigation, including IPR searches, has been carried out by ETSI. No guarantee can

16、be given as to the existence of other IPRs not referenced in ETSI SR 000 314 (or the updates on the ETSI Web server) which are, or may be, or may become, essential to the present document. Foreword This Special Report (SR) has been produced by ETSI Special Task Force STF 376, reporting to the ETSI B

17、oard. ETSI STF 376 was established with the aim to improve the participation of innovative SMEs in European ICT standardization. The project has taken a pro-active approach with the following high level objectives: 1) to increase the participation in ETSI standardization of R 2) to increase the comp

18、etitive advantage of European R - participation in standards development. The benefits or barriers that may be encountered when engaged in the standards development process. 6.2.3 Phone interviews Following the web survey, phone interviews have been made to collect more specific information on the b

19、asis of the answers made on the online questionnaire. 18 direct interviews with SME representative have been conducted during September and October 2009. These were selected from the SMEs having expressed an interest within the web-survey to be further interviewed and those known by the ETSI project

20、 team members (generally ETSI SME members). 15 interviews were conducted by phone and 3 face to face. Interviews lasted from half an hour to one hour and a half. The interviewed persons had different profiles ranging from the one having a very limited knowledge of the standardization process while b

21、elieving they were participating in standardization, to one having contributed to standardization committee for 20 years. 6.2.4 Case studies (see annex A) Beyond the web survey and the phone interviews, 10 detailed case studies were investigated and written up. The STF team selected 9 relevant SMEs

22、that were participating significantly in the standardization process to derive an in depth analysis and have the most complete view of current behaviour of SMEs in standardization, and to develop a view on the standards concrete added value to the SMEs. These case studies included SMEs who use the p

23、rocess of standardization in their activities, and who are today considered as “success stories“. They also included SMEs who tried to use standards and participate in standardization to improve their results, but who did not succeed as well as others. These case studies were not restricted to stand

24、ardization activities in ETSI. For the tenth case study, the STF analysed the Enterprise Ireland Telecom Standards Initiative, a scheme to finance Irish SMEs to directly participate in international standardization. ETSI ETSI SR 001 544 V1.1.1 (2011-03) 15The main purpose of these case studies was t

25、o understand the history of each SME interviewed, to highlight: The process to go into standardization, and the main success conditions. The current place of standardization in their activities. The return of investment to participate in standardization. The difficulties and barriers encountered. Th

26、e best practices and tools used. The final purpose was to conclude on some common expectations, needs and recommendations to improve the involvement of SMEs in the standardization process. 7 Analysis of the results obtained 7.1 Results of the web-based survey 7.1.1 Demographic and background informa

27、tion The online survey performed during this study highlighted some relevant information about SMEs concerned by our purpose. 91 % of the companies answering the questionnaire provide services and products related to the ICT sector, an expected outcome to the target group ETSI is looking at and have

28、 been invited to participate in the survey. It is typical for the company size distribution in the ICT sector that only 2 % of the answers came from big companies, 2 % medium sized, 13 % from small sized organizations (21 to 50 employees) and 59 % from micro-organizations with less than 10 employees

29、. Figure 3: Approximately how many employees are there overall in your organization? Figure 4: When was your company established? ETSI ETSI SR 001 544 V1.1.1 (2011-03) 16What had not been expected is the fact that 56 % of the organizations surveyed have been established before 2004 and since this da

30、te almost all newly founded companies surveyed have less than 50 employees. These SMEs did not grow, despite the fact that they operate in the high-growth ICT sector. The reason for this is not clear from our study, and is not the subject of our study. But this does merit further reflection on wheth

31、er this is a problem with the sample of companies targeted, or whether it points to a more serious structural problem in Europe. Figure 5: Numbers of employees according to the year of establishment (% refers to proportion of total number of firms of that size Figure 6: Does your organization use or

32、 participate in the development of ICT standards? In this web survey, we distinguished two main categories of SMEs involved in the ICT standards process: Those who are only using the standards. Those who are using them and participating in their development. Each SME had to answer adapted questions

33、according to which of the two categories it believed it belonged to. The individuals answering the survey were primarily senior managers or R additionally much standardization in ICT is performed in fora and consortia at a global rather than national level. SMEs who wish to involve themselves in ICT

34、 standardization must therefore be prepared to participate directly. They should also be made aware of the benefits of a direct participation, such as the possibility to play a leading role and have a stronger influence, due to the open nature of these groups. The latest ICT technologies are also us

35、ed by standards bodies which enables remote participation, virtual meetings, e-mail and bulletin-board discussions etc. and helps avoid excessive travel costs. SMEs should realise that there are numerous benefits to be had if they approach standardization with the intention to maximise their gain. T

36、his study by ETSI STF 376 has demonstrated that these benefits are real and are really experienced by SMEs. It has given examples of SMEs who have succeeded in direct participation in standardization. It also suggests measures which will help other SMEs achieve the same results - measures which can

37、be taken by SDOs, by support agencies and by the SMEs themselves. The recommendations in clause 8 should be considered by responsible authorities and within ETSI to increase awareness among SMEs of the benefits of direct participation in ICT standardization. ETSI ETSI SR 001 544 V1.1.1 (2011-03) 30A

38、nnex A: List of Case study subjects Company Sector/Main product Founded Location Involved in ETSI? DS2 Telecom - Power line networking technology - chipset. 1998 Headquarters in Valencia, (SPA) + San Diego (USA), Taiwan (TWN), Tokyo (JAP) and Korea (KOR) YES EFKON ITS-Intelligent Transportation, e-P

39、ayment, Traffic Management, Enforcement and Traffic Telematic Systems Solutions. 1994 Headquarter in Rabaa (AUT) + offices in New-York and Dallas (USA), London (GBR), Berlin (GER), Muba (IND), Juala Lumpur (MYS) YES Kion Software product in Student Management Systems for Higher Education. 2001 Headq

40、uarters in Bologna, (ITA) + Turkey NO Mobileaware Mobile content adaptation. 1999 Headquarters in Dublin (IRL) NO Net Insight Transport data, and group different traffic: transport of video and distribution of TV production. 1997 Headquarters in Stockholm (SE), + offices in Singapore, UAE and the US

41、A YES Newbay Telecom - Digital lifestyle solutions for operators, deliver integrated set of converged rich-media services. 2002 Headquarters in Dublin (IRL) + offices in Washington and Palo Alto (USA), London (GBR), Dusseldorf (DEU), + representation in Paris (FR) and Mexico City (ME) NO Plextek Con

42、sultancy company: electronic design house, specializing in product and systems design for communications, automotive, aerospace, defence and medical application. 1989 Headquarters in Great Chesterford near Cambridge (GBR) YES Telit Machine-to-Machine communications. 1986/2003 Headquarter in Roma (IT

43、A) + offices in Trieste (ITA), Raleigh (USA), Sao Paulo (BRA), and Seoul (KOR) YES TTTech Highly reliable electronic networks for transport and automation industries. 1998 Headquarters in Vienna (AT), offices in Europe, Asia, US NO Enterprise Ireland Irish national support agency for indigenous industry. Operates a Telecoms Standards Initiative providing funding to SMEs who participate in telecoms related standardization. Dublin, Ireland NO