EN 50518-3-2013 en Monitoring and alarm receiving centre - Part 3 Procedures and requirements for operation.pdf

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1、BSI Standards PublicationBS EN 50518-3:2013Monitoring and alarm receivingcentre -Part 3: Procedures and requirements foroperationBS EN 50518-3:2013 BRITISH STANDARDNational forewordThis British Standard is the UK implementation of EN 50518-3:2013. It supersedes BS EN 50518-3:2011, which is withdrawn

2、.Relationship with other publicationsThe BS EN 50518 series of standards apply to alarm signals generated from intruder and hold-up alarm systems (I Part 2: Technical requirements; Part 3: Procedures and requirements for operation. This part of EN 50518 is to be read in conjunction with Part 1 and P

3、art 2, and cannot be used separately. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CENELEC and/or CEN shall not be held responsible for identifying any or all such patent rights. BS EN 50518-3:2013EN 50518-3:2013 3 BS EN 50518-

4、3:2013EN 50518-3:2013 - 4 - Introduction This European Standard applies to all Monitoring and Alarm Receiving Centres (MARCs) that monitor and/or receive and/or process signals that require an emergency response. In all existing EN 50131 series accomplished under CLC/TC 79 “Alarm systems“, the abbre

5、viation ARC is used. To avoid confusion and to achieve consistency in terminology the abbreviation ARC will be used throughout this European Standard, where MARC is equivalent for ARC. It is noted that this European Standard cannot supersede any legislative requirements deemed necessary by a Nationa

6、l Government to control the security sector on a national basis. This European Standard cannot interfere with items that are regulated by (inter)national regulations concerning external services (e.g. water, wastewater, fuel supplies, gas, oil and mains power supplies). BS EN 50518-3:2013EN 50518-3:

7、2013 4 BS EN 50518-3:2013EN 50518-3:2013 - 4 - Introduction This European Standard applies to all Monitoring and Alarm Receiving Centres (MARCs) that monitor and/or receive and/or process signals that require an emergency response. In all existing EN 50131 series accomplished under CLC/TC 79 “Alarm

8、systems“, the abbreviation ARC is used. To avoid confusion and to achieve consistency in terminology the abbreviation ARC will be used throughout this European Standard, where MARC is equivalent for ARC. It is noted that this European Standard cannot supersede any legislative requirements deemed nec

9、essary by a National Government to control the security sector on a national basis. This European Standard cannot interfere with items that are regulated by (inter)national regulations concerning external services (e.g. water, wastewater, fuel supplies, gas, oil and mains power supplies). BS EN 5051

10、8-3:2013- 5 - EN 50518-3:2013 1 Scope This part of EN 50518 specifies the minimum procedures and requirements for the operation of an ARC. 2 Normative references The following documents, in whole or in part, are normatively referenced in this document and are indispensable for its application. For d

11、ated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. EN 15713, Secure destruction of confidential material Code of practice EN 45011, General requirements for bodies operating product certification

12、systems (ISO/IEC Guide 65) EN 50518-1, Monitoring and alarm receiving centre Part 1: Location and construction requirements EN 50518-2, Monitoring and alarm receiving centre Part 2: Technical requirements EN ISO/IEC 17020, Conformity assessment Requirements for the operation of various types of bodi

13、es performing inspection (ISO/IEC 17020) 3 Terms, definitions and abbreviations 3.1 Terms and definitions For the purposes of this document, the terms and definitions given in EN 50518-1:2013 and EN 50518-2:2013 and the following apply. 3.1.1 alarm verification process to provide information additio

14、nal to the notified alarm which increases the probability that a genuine alarm has occurred 3.1.2 notified alarm alarm condition that has been passed to the ARC 3.1.3 security screening process of checking history and background of employees and potential employees SOURCE: EN 15602:2008, 2.2.6 3.1.4

15、 security vetting verification by the national authority of the judicial and criminal record of employees and potential employees SOURCE: EN 15602:2008, 2.2.7 3.1.5 relevant employment employment which involves, or may involve, the acquisition of, or access to, information or equipment, the improper

16、 use of which could involve the organisation, any client of the organisation or any third party in a security risk SOURCE: EN 15602:2008, 2.2.3 3.2 Abbreviations For the purposes of this document, the abbreviations given in EN 50518-1:2013 and EN 50518-2:2013 apply. BS EN 50518-3:2013EN 50518-3:2013

17、 5 BS EN 50518-3:2013EN 50518-3:2013 - 6 - 4 Staffing 4.1 General The ARC shall be continuously staffed by a minimum of two operators, unless the ARC is operating in conjunction with another ARC and the operational methods ensures that the result is equivalent to an ARC staffed by a minimum of two o

18、perators. Special care should be taken for TRX, see EN 50518-2:2013, Clause 4. 4.2 Security screening and vetting All ARC staff shall be screened for a minimum of five years up to the commencement of relevant employment with the ARC, or back to the date of ceasing full-time education. Security vetti

19、ng shall be obtained. A progress record shall be maintained to monitor and record the action taken and the information received during the screening and vetting process. If the individual is employed prior to the completion of the screening or vetting process then the individual shall be notified th

20、at employment is subject to satisfactory screening and vetting. 4.3 Training The company shall adhere to a training policy for all relevant employees covering theoretical and practical skills to meet the training requirements as laid down by the ARC. There shall be a period of training, appropriate

21、to ensure the minimum competency to carry out the specific duties, provided to all operators before they are allowed to handle alarms without supervision. Further training shall be given on specific subjects such as new technical equipment or changes in operational procedures. Training shall be docu

22、mented and reviewed at regular intervals. 5 Operating procedures 5.1 General Operating procedures shall be available to all operators and shall include procedures for the following: testing; entry and exit the ARC; database management; operational continuity and emergencies; evacuation procedures; s

23、ignal handling. 5.2 Testing The ARC technical equipment shall be checked for normal operation in accordance with EN 50518-2:2013, Clause 7, and the results recorded. BS EN 50518-3:2013EN 50518-3:2013 6 BS EN 50518-3:2013EN 50518-3:2013 - 6 - 4 Staffing 4.1 General The ARC shall be continuously staff

24、ed by a minimum of two operators, unless the ARC is operating in conjunction with another ARC and the operational methods ensures that the result is equivalent to an ARC staffed by a minimum of two operators. Special care should be taken for TRX, see EN 50518-2:2013, Clause 4. 4.2 Security screening

25、 and vetting All ARC staff shall be screened for a minimum of five years up to the commencement of relevant employment with the ARC, or back to the date of ceasing full-time education. Security vetting shall be obtained. A progress record shall be maintained to monitor and record the action taken an

26、d the information received during the screening and vetting process. If the individual is employed prior to the completion of the screening or vetting process then the individual shall be notified that employment is subject to satisfactory screening and vetting. 4.3 Training The company shall adhere

27、 to a training policy for all relevant employees covering theoretical and practical skills to meet the training requirements as laid down by the ARC. There shall be a period of training, appropriate to ensure the minimum competency to carry out the specific duties, provided to all operators before t

28、hey are allowed to handle alarms without supervision. Further training shall be given on specific subjects such as new technical equipment or changes in operational procedures. Training shall be documented and reviewed at regular intervals. 5 Operating procedures 5.1 General Operating procedures sha

29、ll be available to all operators and shall include procedures for the following: testing; entry and exit the ARC; database management; operational continuity and emergencies; evacuation procedures; signal handling. 5.2 Testing The ARC technical equipment shall be checked for normal operation in acco

30、rdance with EN 50518-2:2013, Clause 7, and the results recorded. BS EN 50518-3:2013- 7 - EN 50518-3:2013 5.3 Entry to and exit from the ARC Entry to and exit from the ARC shall be subject to a documented procedure available to all operators. This procedure shall define the method(s) used to identify

31、 persons requesting to enter the ARC, and shall require such persons to be identified before access is granted. Access to the ARC shall be controlled by action of an operator inside an ARC at the time of entry. A log of all visitors to the ARC shall be maintained. 5.4 Database management Database ma

32、nagement system(s) shall be maintained within the ARC which stores, organises, controls, manages and allows retrieval of all client data and shall be interfaced to all alarm receiving equipment for automatic annunciation of all signals for each alarm system. The ARC shall establish and maintain prot

33、ective measures that shall ensure a state of inviolability from hostile acts or influences. Where an ARC is operated in conjunction with another ARC in order to fulfil 4.1, access to client data (see EN 50518-2:2013, 8.1) shall be available at each ARC. Clear and unambiguous routines shall be establ

34、ished and recorded for all staff to deal securely with any confidential information to which they have access. Each AS connected to the ARC shall be allocated an individual record, uniquely referenced, in which the details are recorded, together with any related instructions. There shall similarly b

35、e allocated an individual history record, which may be part of the record, in which all relevant signal activity and operator actions are recorded. 5.5 Operational continuity and emergencies A contingency plan shall be maintained in accordance with EN 50518-2:2013, Clause 11: a) Emergency response p

36、rocedures shall be arranged with contractors and emergency services to enable the ARC monitoring function to be maintained whilst the emergency incident is investigated, damage contained or repaired. b) In the event of an ARC being put out of action, there shall be an emergency plan for dealing with

37、 this situation. c) Procedures dealing with failures or hazards, essential for the operation of the ARC, shall be available for the following: external attack (intruder); fire; water; access/exit; gas; communications; hold-up; personnel safety monitoring; signals from the electronic protection syste

38、ms; CCTV. BS EN 50518-3:2013EN 50518-3:2013 7 BS EN 50518-3:2013EN 50518-3:2013 - 8 - 5.6 Evacuation procedures 5.6.1 General A detailed action plan shall be documented covering partial and full evacuation. The plan shall include procedures for re-entry and/or recovery following an evacuation. All s

39、taff shall receive instruction and training in the emergency procedures at intervals not exceeding six months which shall be recorded. 5.6.2 Emergency entry A means of emergency entry into the ARC through the entrance lobby shall be incorporated in the construction and operating procedures of the AR

40、C. The emergency entry procedure shall be documented and any keys / codes or access card used to enter the ARC shall be stored by secure means to allow authorised access only. 5.7 Signal handling Documented procedures shall exist for the handling of signals processed at the ARC which shall include r

41、eceiving, processing and operator action(s) from commencement (Treaction) to completion (Tend). See EN 50518-2:2013, Clause 4. Where alarm verification is used, procedures shall be documented. The following are examples of alarm verification: audible; visual; client/user; sequential. Audibly verifie

42、d is a notified alarm verified by audio information from the supervised premises such that it is considered a genuine alarm. Visually verified is a notified alarm verified by image(s) from the supervised premises such that it is considered a genuine alarm. Client/user verified is a notified alarm re

43、garded as client/user verified and the ARC will require verification to be provided using agreed identification. Sequentially verified is a notified alarm emanating from two or more independent sources that are configured such that it is considered a genuine alarm. Sequential verification processing

44、 may take place within the supervised premises by the I visual; client/user; sequential. Audibly verified is a notified alarm verified by audio information from the supervised premises such that it is considered a genuine alarm. Visually verified is a notified alarm verified by image(s) from the sup

45、ervised premises such that it is considered a genuine alarm. Client/user verified is a notified alarm regarded as client/user verified and the ARC will require verification to be provided using agreed identification. Sequentially verified is a notified alarm emanating from two or more independent so

46、urces that are configured such that it is considered a genuine alarm. Sequential verification processing may take place within the supervised premises by the I 2) two transmission fault signals exist from the same supervised premises, one from each of two transmission paths of different technologies

47、 (e.g. cable and radio) during a single set period. 6 Audit A compliance audit shall be carried out annually by a body accredited to EN 45011 or EN ISO/IEC 17020 by any signatory of the EA MLA (European co-operation for Accreditation) for EN 50518 series. The management of the ARC shall ensure that

48、any non-conformances are rectified and these non conformances are corrected within the period specified in EN 45011 or EN ISO/IEC 17020. 7 Complaints procedure The ARC shall have a documented procedure for the receipt and handling of complaints. 8 Data 8.1 General A documented procedure shall be est

49、ablished to define the controls of storage, protection, authorised retrieval, retention time and disposal of records. There shall be a procedure for the handling, maintenance, storage, disposal, and logging of client data. All records shall be stored securely and backup procedures instituted for electronically stored data. 8.2 Client data Client data shall be maintained in accordance with EN 50518-2:2013, Clause 8. A documented procedure shall be available for the recording and updating client data. Chang