EN 50518-2-2013 en Monitoring and alarm receiving centre - Part 2 Technical requirements.pdf

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1、BSI Standards PublicationBS EN 50518-2:2013Monitoring and alarm receivingcentre -Part 2: Technical requirementsBS EN 50518-2:2013 BRITISH STANDARDNational forewordThis British Standard is the UK implementation of EN 50518-2:2013. It supersedes BS EN 50518-2:2010, which is withdrawn.Relationship with

2、 other publicationsThe BS EN 50518 series of standards apply to alarm signals generated from intruder and hold-up alarm systems (I Part 2: Technical requirements; Part 3: Procedures and requirements for operation. This part of EN 50518 is to be read in conjunction with Part 1 and Part 3, and cannot

3、be used separately. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CENELEC and/or CEN shall not be held responsible for identifying any or all such patent rights. BS EN 50518-2:2013EN 50518-2:2013 3 BS EN 50518-2:2013EN 50518-2:2

4、013 - 4 - Introduction This European Standard applies to all Monitoring and Alarm Receiving Centres (MARCs) that monitor and/or receive and/or process signals that require an emergency response. In all existing EN 50131 series accomplished under CLC/TC 79 “Alarm systems“, the abbreviation ARC is use

5、d. To avoid confusion and to achieve consistency in terminology the abbreviation ARC will be used throughout this European Standard, where MARC is equivalent for ARC. It is noted that this European Standard cannot supersede any legislative requirements deemed necessary by a National Government to co

6、ntrol the security sector on a national basis. This European Standard cannot interfere with items that are regulated by (inter)national regulations concerning external services (e.g. water, wastewater, fuel supplies, gas, oil and mains power supplies). BS EN 50518-2:2013EN 50518-2:2013 4 BS EN 50518

7、-2:2013EN 50518-2:2013 - 4 - Introduction This European Standard applies to all Monitoring and Alarm Receiving Centres (MARCs) that monitor and/or receive and/or process signals that require an emergency response. In all existing EN 50131 series accomplished under CLC/TC 79 “Alarm systems“, the abbr

8、eviation ARC is used. To avoid confusion and to achieve consistency in terminology the abbreviation ARC will be used throughout this European Standard, where MARC is equivalent for ARC. It is noted that this European Standard cannot supersede any legislative requirements deemed necessary by a Nation

9、al Government to control the security sector on a national basis. This European Standard cannot interfere with items that are regulated by (inter)national regulations concerning external services (e.g. water, wastewater, fuel supplies, gas, oil and mains power supplies). BS EN 50518-2:2013- 5 - EN 5

10、0518-2:2013 1 Scope This part of EN 50518 specifies the technical requirements of an ARC. This also includes functional performance criteria and verification of performance. 2 Normative references The following documents, in whole or in part, are normatively referenced in this document and are indis

11、pensable for its application. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. EN 50131-1, Alarm systems Intrusion and hold-up systems Part 1: System requirements EN 50136-1, Alarm systems

12、Alarm transmission systems and equipment Part 1: General requirements for alarm transmission systems EN 50518-1, Monitoring and alarm receiving centre Part 1: Location and construction requirements EN 50518-3, Monitoring and alarm receiving centre Part 3: Procedures and requirements for operation 3

13、Terms, definitions and abbreviations 3.1 Terms and definitions For the purposes of this document, the terms and definitions given in EN 50518-1:2013 and the following apply. 3.1.1 alarm transmission equipment collective term to describe SPT, MCT and RCT SOURCE: EN 50136-1:2012, 4.1.4 3.1.2 alarm tra

14、nsmission system ATE and networks used to transfer information concerned with the state of one or more ASs to the AE of one more ARCs Note 1 to entry: An ATS may consist of ATPs of different classes, e.g. for use in so called “dual path systems“. SOURCE: EN 50136-1:2012, 4.1.8, modified 3.1.3 annunc

15、iation equipment equipment located at an ARC which displays the alarm status, or the changed alarm status of ASs in response to the receipt of incoming alarm messages Note 1 to entry: The AE is not part of the ATS. SOURCE: EN 50136-1:2012, 4.1.12, modified BS EN 50518-2:2013EN 50518-2:2013 5 BS EN 5

16、0518-2:2013EN 50518-2:2013 - 6 - 3.1.4 ARC operator person responsible for the handling of messages presented at the AE SOURCE: CLC/TS 50136-4:2004, 3.3, modified 3.1.5 external communication all inbound and outbound communication with the ARC Note 1 to entry: Communication includes all information

17、relevant for the functioning of the ARC such as fax, written information, audio, all CCTV and other electronic data but excludes alarm signals. 3.1.6 receiving centre transceiver ATE at the ARC including the interface to the AE and the interface to one or more transmission networks and being Part of

18、 an ATP Note 1 to entry: In some systems, this transceiver may be able to indicate changes of the status of an AS and to store log-files. This may be needed to increase the system availability in case of AE failure. SOURCE: EN 50136-1:2012, 4.1.28, modified 3.1.7 signal variable parameters by which

19、information is conveyed SOURCE: EN 50131-1:2006, 3.1.60 3.1.8 user person authorised by the client to operate a(n) (alarm) system SOURCE: EN 50131-1:2006, 3.1.80, modified 3.2 Abbreviations For the purposes of this document, the abbreviations given in EN 50518-1:2013 and the following apply. ATE Ala

20、rm Transmission Equipment I this European Standard applies from TRXto Tend. BS EN 50518-2:2013EN 50518-2:2013 6 BS EN 50518-2:2013EN 50518-2:2013 - 6 - 3.1.4 ARC operator person responsible for the handling of messages presented at the AE SOURCE: CLC/TS 50136-4:2004, 3.3, modified 3.1.5 external com

21、munication all inbound and outbound communication with the ARC Note 1 to entry: Communication includes all information relevant for the functioning of the ARC such as fax, written information, audio, all CCTV and other electronic data but excludes alarm signals. 3.1.6 receiving centre transceiver AT

22、E at the ARC including the interface to the AE and the interface to one or more transmission networks and being Part of an ATP Note 1 to entry: In some systems, this transceiver may be able to indicate changes of the status of an AS and to store log-files. This may be needed to increase the system a

23、vailability in case of AE failure. SOURCE: EN 50136-1:2012, 4.1.28, modified 3.1.7 signal variable parameters by which information is conveyed SOURCE: EN 50131-1:2006, 3.1.60 3.1.8 user person authorised by the client to operate a(n) (alarm) system SOURCE: EN 50131-1:2006, 3.1.80, modified 3.2 Abbre

24、viations For the purposes of this document, the abbreviations given in EN 50518-1:2013 and the following apply. ATE Alarm Transmission Equipment I this European Standard applies from TRXto Tend. BS EN 50518-2:2013- 7 - EN 50518-2:2013 Key Teventtime of event start TRXtime of delivery of the output s

25、ignal from RCT into the AE T time elapsing between the moment of availability of the alarm signal at the output of the RCT and the acceptance of the alarm signal by AE TAEtime of signals received at the AE Treactiontime operator action starts Tendtime operator action completed Figure 1 Sequence of o

26、perations Alarm receiving equipment and resources shall provide the following performance. The time between TRXand Treactionshall meet the following performance criteria: for hold-up alarm conditions: 30 s for 80 % of signals received and 60 s for 98,5 % of signals received; all other alarm conditio

27、ns: 90 s for 80 % of signals received and 180 s for 98,5 % of signals received. Conformance to above criteria shall be achieved over a rolling twelve-month period. TendTreactionTAETRXNetwork equipment in ARC Receiving centre transceiver (RCT) including AE and ATS monitoring Annunciation equipment (A

28、E) Alarm receiving centre (ARC) Parts of the Alarm transmission system (ATS) TeventProcess of alarm handling - manually - automatically T BS EN 50518-2:2013EN 50518-2:2013 7 BS EN 50518-2:2013EN 50518-2:2013 - 8 - 5 Communication requirements The following shall be provided: equipment within the ARC

29、 such that external communication are automatically recorded with the time and date and shall be capable of being retrieved, displayed/replayed and retained for a minimum period of three months; equipment used as a means of communicating across the entrance lobby. 6 Reception of signals 6.1 General

30、requirements Each signal received shall be separately identifiable at the ARC and shall be recorded automatically, giving the following information: supervised premises identification; type of signal; date and time of receipt of signal. 6.2 Operator actions Where operators action is required, the de

31、tails of actions taken shall be recorded, including the date and time of completion and the identity of the operator(s) that performed and completed those actions. Where automatic action is taken, it shall be recorded. 7 Testing 7.1 General Documented procedures shall exist for the regular testing o

32、f all equipment required for the operation of the ARC; equipment having internal clocks shall be synchronised with the World Time Clock at least every 24 h. NOTE World Time Clock is a universal time-keeping utility providing the most accurate time by synchronising with atomic time servers and displa

33、ying local time and date in any location around the world. 7.2 Daily tests The following equipment shall be checked for correct functioning on a daily basis and the results recorded: alarm receiving equipment (RCT); annunciation equipment (AE); communications systems (see Clause 5); all incoming and

34、 outgoing communication lines. BS EN 50518-2:2013EN 50518-2:2013 8 BS EN 50518-2:2013EN 50518-2:2013 - 8 - 5 Communication requirements The following shall be provided: equipment within the ARC such that external communication are automatically recorded with the time and date and shall be capable of

35、 being retrieved, displayed/replayed and retained for a minimum period of three months; equipment used as a means of communicating across the entrance lobby. 6 Reception of signals 6.1 General requirements Each signal received shall be separately identifiable at the ARC and shall be recorded automat

36、ically, giving the following information: supervised premises identification; type of signal; date and time of receipt of signal. 6.2 Operator actions Where operators action is required, the details of actions taken shall be recorded, including the date and time of completion and the identity of the

37、 operator(s) that performed and completed those actions. Where automatic action is taken, it shall be recorded. 7 Testing 7.1 General Documented procedures shall exist for the regular testing of all equipment required for the operation of the ARC; equipment having internal clocks shall be synchronis

38、ed with the World Time Clock at least every 24 h. NOTE World Time Clock is a universal time-keeping utility providing the most accurate time by synchronising with atomic time servers and displaying local time and date in any location around the world. 7.2 Daily tests The following equipment shall be

39、 checked for correct functioning on a daily basis and the results recorded: alarm receiving equipment (RCT); annunciation equipment (AE); communications systems (see Clause 5); all incoming and outgoing communication lines. BS EN 50518-2:2013- 9 - EN 50518-2:2013 7.3 Weekly tests The following equip

40、ment shall be checked for correct functioning on a weekly basis and the results recorded: alarm systems of the ARC, see EN 50518-1:2013, Clause 6; electrical power supplies, see EN 50518-1:2013, Clause 7; emergency lighting equipment. 7.4 Fault procedures and reporting Any item of equipment involved

41、 in the receipt, display or onward transmission of an alarm signal, including power supplies, shall have a standby facility and procedure that can be brought into use either automatically or by an ARC operator within 1 h from the moment the existence of the fault becomes known to the operator. A doc

42、umented procedure shall exist for the repair of failed equipment mentioned in 7.2 and 7.3. This procedure shall include a time frame for the commencement of the fault report, which shall not exceed 15 min of discovery. 8 Data 8.1 General Attention is drawn to the European Data Protection Act. The fo

43、llowing categories of data are required: client data; data of ARC external communications; log of operator actions. 8.2 Client data The data for each alarm system connected to the ARC shall be available to operators and shall include: name, address and telephone contact number(s) of supervised premi

44、ses; premises reference number and any special arrangements; name, address and telephone(s) numbers of users; actions to be taken when an alarm occurs; agreed setting and un-setting times where appropriate. 8.3 Data of ARC external communications All data of external communications shall be recorded

45、 in a retrievable format. BS EN 50518-2:2013EN 50518-2:2013 9 BS EN 50518-2:2013EN 50518-2:2013 - 10 - 8.4 Log of operator actions A log shall be maintained recording the actions of the operator(s). The log shall contain details of all the routine testing, maintenance and emergency servicing to ARC

46、equipment. 9 Data storage All client data shall be retained for a minimum period of two years. All data of ARC external communications shall be retained for a minimum period of three months. A log of operator actions shall be retained for a minimum period of two years. 10 Availability and verificati

47、on of performance of the ARC In determining that the overall performance of the alarm system conforms with EN 50131-1 and EN 50136-1, the monthly availability of the ARC shall be expressed in the percentage of time that the ARC, including all its functional parts, is functioning in accordance with t

48、his European Standard. The ARC shall adhere to the availability percentages as outlined in EN 50136-1 for alarm transmission systems in respect of signals processed. The availability of the ARC in the percentage as formulated above shall be subjected to the verification of performance procedures acc

49、ording to Annex A. 11 Contingency plan 11.1 General In the event of an ARC being put out of action, there shall be a documented contingency plan for dealing with the aftermath. The contingency plan shall cater for any reasonably foreseeable abnormal occurrence with the potential to cause degradation of service at an ARC. The actions to be taken shall be clearly defined, covering technical and/or other emergencies. The contingency plan shall include: contact details of