EN 15975-1-2011 en Security of drinking water supply - Guidelines for risk and crisis management - Part 1 Crisis management (Incorporates Amendment A1 2015)《饮用水供应安全 风险和危机管理导则 危机管理》.pdf

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1、BSI Standards PublicationBS EN 15975-1:2011+A1:2015Security of drinking watersupply Guidelines for riskand crisis managementPart 1: Crisis managementBS EN 15975-1:2011+A1:2015 BRITISH STANDARDNational forewordThis British Standard is the UK implementation of The UK participation in its preparation w

2、as entrusted by TechnicalA list of organizations represented on this subcommittee can beobtained on request to its secretary.This publication does not purport to include all the necessaryprovisions of a contract. Users are responsible for its correctapplication.ISBN 978 0 580 89542 5ICS 13.060.20Com

3、pliance with a British Standard cannot confer immunity fromlegal obligations.This British Standard was published under the authority of theStandards Policy and Strategy Committee on 31 March 2011.Amendments/corrigenda issued since publicationDate Text affected30 April 2016 Implementation of CEN amen

4、dment A1:2015. The British Standards Institution 2016. Published by BSI Standards Limited 2016Committee B/504, Water supply, to Subcommittee B/504/-/15, Water Supply: Crisis Management.EN 15975-1:2011+A1:2015. It supersedes BS EN 15975-1:2011 which is withdrawn.The start and finish of text introduce

5、d or altered by amendment is indicated in the text by tags. Tags indicating changes to CEN text carry the number of the CEN amendment. For example, text altered by CEN amendment A1 is indicated by !“.EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN 15975-1:2011+A1 December 2015 ICS 13.060.20 Sup

6、ersedes EN 15975-1:2011English Version Security of drinking water supply - Guidelines for risk and crisis management - Part 1: Crisis management Scurit de lalimentation en eau potable - Lignes directrices pour la gestion des risques et des crises - Partie 1: Gestion de crise Sicherheit der Trinkwass

7、erversorgung - Leitlinien fr das Risiko- und Krisenmanagement - Teil 1: Krisenmanagement This European Standard was approved by CEN on 12 February 2011 and includes Amendment 1 approved by CEN on 17 October 2015. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipula

8、te the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member. This European Sta

9、ndard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions. CEN members are the na

10、tional standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, S

11、lovakia, Slovenia, Spain, Sweden, Switzerland, Turkey andUnited Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2015 CEN All rights of exploitation in any form and by any me

12、ans reserved worldwide for CEN national Members. Ref. No. EN 15975-1:2011+A1:2015 EEN 15975-1:2011+A1:2015 (E) 2 Contents Page European foreword . 3 Introduction 4 1 Scope 5 2 Terms and definitions . 5 3 Fundamentals of crisis management . 6 4 Preparedness for crisis 14 5 Coordinated response to cri

13、sis 16 6 Recovery from crisis . 17 7 Lessons learned 17 Annex A (informative) Examples of crisis management control room configuration and equipment . 18 A.1 Room infrastructure . 18 A.2 Technical infrastructure 18 A.3 Miscellaneous 19 Annex B (informative) Recommendations on qualification of person

14、nel 20 BS EN 15975-1:2011+A1:2015EN 15975-1:2011+A1:2015 (E) 3 European foreword This document (EN 15975-1:2011+A1:2015) has been prepared by Technical Committee CEN/TC 164 “Water supply”, the secretariat of which is held by AFNOR. This European Standard shall be given the status of a national stand

15、ard, either by publication of an identical text or by endorsement, at the latest by June 2016, and conflicting national standards shall be withdrawn at the latest by June 2016. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN a

16、nd/or CENELEC shall not be held responsible for identifying any or all such patent rights. This document includes Amendment 1 approved by CEN on 2015-10-17. This document supersedes EN 15975-1:2011. The start and finish of text introduced or altered by amendment is indicated in the text by tags !“.

17、The second part of the guidelines for risk and crisis management will describe risk management procedures to ensure a stable and secure drinking water supply. The elaboration of this European Standard has been financially supported by the EC and the CIPS Program (Grant Agreement JLS/2008/CIPS/AG/CEN

18、-002). According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, Fran

19、ce, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. BS EN 15975-1:2011+A1:2015EN 15975-1:2011+A1:2015 (E) 4 Introduction This guidel

20、ine has been developed by Working Group 15 “Security of drinking water” of CEN/TC 164 “Water supply”. This guideline describes the fundamentals of crisis management, including relevant recommendations for drinking water suppliers, and offers examples drawn from disaster and crisis management organis

21、ations within the relevant contributing national authorities. Drinking water suppliers should have at their disposal appropriate equipment, sufficiently qualified personnel and reliable quality assurance measures. They should be organised in such a way as to ensure their services are provided in a s

22、afe, reliable, environmentally friendly and economical manner under normal supply conditions. The existence of an effective and efficient risk management system will support any organisations crisis management process. Guidelines on risk management regarding the security of drinking water supply exi

23、st in a separate document (EN 15975-2) in development. Extremely rarely however, certain situations occur that drinking water suppliers may not be able to control without significant third-party assistance and the involvement of the relevant authorities. These situations are difficult to forecast an

24、d, therefore, impossible to make detailed provisions for. They are characterised by an absence of, or the presence of ambiguous, information and high risk with severe potential consequences. The situations degree of complexity due to the involvement and interaction of different players and its high

25、degree of intrinsic dynamics make it difficult to control. Key personnel involved may suffer from a high degree of pressure regarding decision-making, time and justification requirements while having at their disposal only a limited number of resources. Internal and external communications may work

26、unsatisfactorily or not at all. Decisions need to take appropriate account of the specific circumstances of the crisis and the key objectives for restoration of normal water supply services. These guidelines have been developed by CEN to support that aim. The objectives of these guidelines are to en

27、able the drinking water supplier to take action in the event of a crisis in order to ensure the continued supply of water to the greatest possible extent and to restore normal operating conditions as quickly as possible. The management tools required to achieve these objectives are explained in this

28、 standard. Basic steps of the workflow described in this standard (see Figure 3) may also be used during normal operations that have the potential to become a crisis. Across Europe there are many different ways to organise drinking water supply. The responsibility for crisis management may differ de

29、pending on legislation and organisational structures. In this document the term “drinking water supplier“ is used to reflect all the different organisational structures. Member States may chose to specify these structures in more detail. National legislation may impose definitions that differ from t

30、he ones defined in this standard. In this case the necessary adaptations should be made in the application of this standard. BS EN 15975-1:2011+A1:2015EN 15975-1:2011+A1:2015 (E) 5 1 Scope This European Standard describes good practice principles of drinking water supply management in the event of a

31、 crisis, including preparatory and follow-up measures. 2 Terms and definitions For the purposes of this document, the following terms and definitions apply. 2.1 crisis event or situation with the potential to seriously affect a drinking water supplier that may require other organisational structures

32、 and possibly more than the usual means of operation to respond to an emergency 2.2 crisis management special kind of organisational capability designed to guide a drinking water supplier through a crisis, outside the organisation of normal operations NOTE Such capability also includes the organisat

33、ion of preparatory and follow-up structural and process activities. 2.3 disaster situation where widespread human, material, economic or environmental losses have occurred that exceeded the ability of the affected organisation, community or society to cope using its own resources 2.4 emergency sudde

34、n, urgent, usually unexpected incident or circumstance that is highly likely to or will cause grave damage to persons or assets or considerably impair the supply of drinking water and that requires immediate action frequently involving the relevant authorities (e.g. police, public health officials,

35、and local authorities) 2.5 incident deviation from normal operating conditions NOTE An incident is characterised by its cause, the extent and the consequences of the deviation. !2.6 hazard biological, chemical, physical or radiological agent in, or condition of, water with the potential danger to ca

36、use harm to public health Note 1 to entry: Conditions include quantity.“ 2.7 normal operation general term describing all water supply-related operating conditions and processes including failures that can be controlled by the normal means of operation and/or organisation structures selected by the

37、water supplier BS EN 15975-1:2011+A1:2015EN 15975-1:2011+A1:2015 (E) 6 !2.8 risk combination of the likelihood of a hazardous event and the severity of consequences, if the hazard occurs in the drinking water supply system“ 2.9 residual risk tolerated risk with current control measures 3 Fundamental

38、s of crisis management 3.1 Establishing the context 3.1.1 Legal basis in the event of crises In the event of a crisis, a fundamental aim in the operation of water supply systems should be to remain compliant with the national regulations that apply in normal circumstances. In the presence of a publi

39、c health hazard, the responsible national health authorities are entitled to conduct investigations on the basis of national regulations to avert the danger. If rapid and/or coordinated action is required, the relevant authorities may have power to intervene in order to avert danger or to improve th

40、e effectiveness of response. Beyond that, special regulations stipulating additional requirements and empowering the state to intervene may apply in the event of disaster or war. Some Member States governments can have defined levels of threat that can influence the response of the drinking water su

41、pplier. 3.1.2 Cooperation between water utilities and the relevant authorities in the event of a crisis The interaction between a drinking water supplier and the relevant authorities should be guided by the regulations applying to normal operating conditions until the relevant authorities declare a

42、crisis/disaster. This applies even if the drinking water supplier has already itself declared a state of crisis and alerted its crisis management team. As soon as the competent authority establishes a state of crisis/disaster, the drinking water supplier and the authority in question should get orga

43、nised jointly in accordance with the pertinent statutes and/or regulations. Like all other crisis management measures, the above-mentioned activities should be prepared well in advance of a crisis. This ensures that in the event of a crisis all concerned already know each other and are mutually info

44、rmed about each others structures and processes as well as about the means and channels of communication. A request for cooperation may be initiated either by the authorities or by the drinking water supplier. The early integration of crisis management team members/technical consultants from drinkin

45、g water suppliers into the relevant authorities crisis management system is intended to exchange necessary information at an early point in time, provide the authorities with expert knowledge, and enable the drinking water supplier to influence decisions and measures to avoid or mitigate risks in ac

46、ute situations. BS EN 15975-1:2011+A1:2015EN 15975-1:2011+A1:2015 (E) 7 At a national level, this guideline might be combined with information about the drinking water supplier or the national crisis management arrangements. The drinking water supplier should create the prerequisites for the integra

47、tion of drinking water supplier employees as crisis management team members/technical consultants from drinking water suppliers into the crisis management team of the relevant authorities and, consequently, their involvement in the crisis management processes of the competent authorities as shown in

48、 Figure 1. This integration can be implemented either by telephone or by dispatching liaison officers. If the drinking water supplier dispatches a suitable employee to the administrative committee, exchange of information with this employee should be ensured. BS EN 15975-1:2011+A1:2015EN 15975-1:201

49、1+A1:2015 (E) 8 Figure 1 Example of a cooperation structure of the crisis organizations of a drinking water supplier and the competent authorities 3.1.3 Regulatory, contractual, and environmental aspects The drinking water supplier should know and respect all relevant national regulations concerning crisis/disaster situations. BS EN 15975-1:2011+A1:2015EN 15975-1:2011+A1:2015 (E) 9 The drinking water supplier should determine if there is a need to make provision for additional dependable contractual support. If applicable, a crisis management system may be organi