CAN CSA-ISO IEC TR 18053-2004 Information technology Telecommunications and information exchange between systems Glossary of definitions and terminology for Computer Supported Tele.pdf

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1、National Standard of CanadaCAN/CSA-ISO/IEC TR 18053:04(ISO/IEC TR 18053:2000)Technical Report ISO/IEC TR 18053:2000 (first edition, 2000-07-15) has been adopted withoutmodification (IDT) as CSA Standard CAN/CSA-ISO/IEC TR 18053:04, which has been approved as a NationalStandard of Canada by the Stand

2、ards Council of Canada.ISBN 1-55397-716-5 December 2004Reference numberISO/IEC TR 18053:2000(E)ISO/IEC 2000Information technology Telecommunications and informationexchange between systems Glossary ofdefinitions and terminology for ComputerSupported TelecommunicationsApplications (CSTA) Phase IIITec

3、hnologies de linformation Tlcommunications et changedinformation entre systmes Glossaire de dfinition et terminologie pourapplications en tlcommunications supportes par ordinateur (CSTA) enphase IIIThe Canadian Standards Association (CSA), under whose auspices this National Standard has been produce

4、d, was chartered in 1919 and accredited by the Standards Council of Canada to the National Standards system in 1973. It is a not-for-profit, nonstatutory, voluntary membership association engaged in standards development and certification activities. CSA standards reflect a national consensus of pro

5、ducers and users including manufacturers, consumers, retailers, unions and professional organizations, and governmental agencies. The standards are used widely by industry and commerce and often adopted by municipal, provincial, and federal governments in their regulations, particularly in the field

6、s of health, safety, building and construction, and the environment. Individuals, companies, and associations across Canada indicate their support for CSAs standards development by volunteering their time and skills to CSA Committee work and supporting the Associations objectives through sustaining

7、memberships. The more than 7000 committee volunteers and the 2000 sustaining memberships together form CSAs total membership from which its Directors are chosen. Sustaining memberships represent a major source of income for CSAs standards development activities. The Association offers certification

8、and testing services in support of and as an extension to its standards development activities. To ensure the integrity of its certification process, the Association regularly and continually audits and inspects products that bear the CSA Mark. In addition to its head office and laboratory complex i

9、n Toronto, CSA has regional branch offices in major centres across Canada and inspection and testing agencies in eight countries. Since 1919, the Association has developed the necessary expertise to meet its corporate mission: CSA is an independent service organization whose mission is to provide an

10、 open and effective forum for activities facilitating the exchange of goods and services through the use of standards, certification and related services to meet national and international needs.For further information on CSA services, write toCanadian Standards Association5060 Spectrum Way, Suite 1

11、00Mississauga, Ontario, L4W 5N6CanadaThe Standards Council of Canada is the coordinating body of the National Standards system, a federation of independent, autonomous organizations working towards the further development and improvement of voluntary standardization in the national interest. The pri

12、ncipal objects of the Council are to foster and promote voluntary standardization as a means of advancing the national economy, benefiting the health, safety, and welfare of the public, assisting and protecting the consumer, facilitating domestic and international trade, and furthering international

13、 cooperation in the field of standards. A National Standard of Canada is a standard which has been approved by the Standards Council of Canada and one which reflects a reasonable agreement among the views of a number of capable individuals whose collective interests provide to the greatest practicab

14、le extent a balance of representation of producers, users, consumers, and others with relevant interests, as may be appropriate to the subject in hand. It normally is a standard which is capable of making a significant and timely contribution to the national interest. Approval of a standard as a Nat

15、ional Standard of Canada indicates that a standard conforms to the criteria and procedures established by the Standards Council of Canada. Approval does not refer to the technical content of the standard; this remains the continuing responsibility of the accredited standards development organization

16、. Those who have a need to apply standards are encouraged to use National Standards of Canada whenever practicable. These standards are subject to periodic review; therefore, users are cautioned to obtain the latest edition from the organization preparing the standard.The responsibility for approvin

17、g National Standards of Canada rests with theStandards Council of Canada270 Albert Street, Suite 200Ottawa, Ontario, K1P 6N7CanadaAlthough the intended primary application of this Standard is stated in its Scope, it is importantto note that it remains the responsibility of the users to judge its sui

18、tability for their particular purpose.Registered trade-mark of Canadian Standards AssociationCAN/CSA-ISO/IEC TR 18053:04Information technology Telecommunications and informationexchange between systems Glossary of definitions and terminology forComputer Supported Telecommunications Applications (CST

19、A) Phase IIIDecember 2004 Canadian Standards Association CSA/1CAN/CSA-ISO/IEC TR 18053:04Information technology Telecommunications and information exchange between systems Glossary of definitions and terminology for Computer Supported Telecommunications Applications (CSTA) Phase IIICSA PrefaceStanda

20、rds development within the Information Technology sector is harmonized with international standards development. Through the CSA Technical Committee on Information Technology (TCIT), Canadians serve as the Canadian Advisory Committee (CAC) on ISO/IEC Joint Technical Committee 1 on Information Techno

21、logy (ISO/IEC JTC1) for the Standards Council of Canada (SCC), the ISO member body for Canada and sponsor of the Canadian National Committee of the IEC. Also, as a member of the International Telecommunication Union (ITU), Canada participates in the International Telegraph and Telephone Consultative

22、 Committee (ITU-T).This Technical Report was reviewed by the CSA TCIT under the jurisdiction of the Strategic Steering Committee on Information Technology and deemed acceptable for use in Canada. (A committee membership list is available on request from the CSA Project Manager.) From time to time, I

23、SO/IEC may publish addenda, corrigenda, etc. The CSA TCIT will review these documents for approval and publication. For a listing, refer to the CSA Information Products catalogue or CSA Info Update or contact a CSA Sales representative. This Standard has been formally approved as a National Standard

24、 of Canada by the Standards Council of Canada.December 2004 Canadian Standards Association 2004All rights reserved. No part of this publication may be reproduced in any form whatsoever without the prior permission ofthe publisher. ISO/IEC material is reprinted with permission. Where the words “this

25、Technical Report” appear in the text, they should be interpreted as “this National Standard of Canada”.Inquiries regarding this National Standard of Canada should be addressed toCanadian Standards Association5060 Spectrum Way, Suite 100, Mississauga, Ontario, Canada L4W 5N61-800-463-6727 416-747-404

26、4www.csa.caReference numberISO/IEC TR 18053:2000(E)ISO/IEC 2000TECHNICALREPORTISO/IECTR18053First edition2000-07-15Information technology Telecommunications and informationexchange between systems Glossary ofdefinitions and terminology for ComputerSupported TelecommunicationsApplications (CSTA) Phas

27、e IIITechnologies de linformation Tlcommunications et changedinformation entre systmes Glossaire de dfinition et terminologie pourapplications en tlcommunications supportes par ordinateur (CSTA) enphase IIIISO/IEC TR 18053:2000(E)PDF disclaimerThis PDF file may contain embedded typefaces. In accorda

28、nce with Adobes licensing policy, this file may be printed or viewed but shall notbe edited unless the typefaces which are embedded are licensed to and installed on the computer performing the editing. In downloadingthis file, parties accept therein the responsibility of not infringing Adobes licens

29、ing policy. The ISO Central Secretariat accepts no liability inthis area.Adobe is a trademark of Adobe Systems Incorporated.Details of the software products used to create this PDF file can be found in the General Info relative to the file; the PDF-creationparameters were optimized for printing. Eve

30、ry care has been taken to ensure that the file is suitable for use by ISO member bodies. In theunlikely event that a problem relating to it is found, please inform the Central Secretariat at the address given below. ISO/IEC 2000All rights reserved. Unless otherwise specified, no part of this publica

31、tion may be reproduced or utilized in any form or by any means, electronicor mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or ISOs member bodyin the country of the requester.ISO copyright officeCase postale 56 Gb7 CH-1211 Geneva

32、20Tel. + 41 22 749 01 11Fax + 41 22 749 09 47E-mail copyrightiso.chWeb www.iso.chii ISO/IEC 2000 All rights reservedISO/IEC TR 18053:2000(E) ISO/IEC 2000 All rights reserved iiiContentsForeword xIntroduction xi1 Scope 12 Normative references 13 Definitions and Acronyms 13.1 Account Code 13.2 ACD 13.

33、3 ACD Group 13.4 ACD Group Device 13.5 Acknowledgement 13.6 Acknowledgement Model 13.7 ACSE 13.8 Active Call 13.9 Active Participation 13.10 Addressibility 13.11 Addressable Appearance 13.12 Addressable Device 23.13 Agent 23.14 Agent Group Association 23.15 Agent Identifier 23.16 Agent Logging State

34、 23.17 Agent Password 23.18 Agent State 23.19 Agent State Model 23.20 Alerting 23.21 Alerting Call 23.22 Alerting Connection State 23.23 Allocation Condition 23.24 Analogue 23.25 Analogue Line 23.26 ANI 23.27 API 23.28 Appearance 23.29 Appearance Type 33.30 Application Association 33.31 Application

35、Context 33.32 Application Domain 33.33 Application Entity 33.34 Application Entity Type 33.35 Application Service Element 33.36 Application Working Domain 33.37 ASE 33.38 ASN 33.39 Association Control Service Element 33.40 Asynchronous 33.41 ATM 33.42 Atomic Acknowledgement Model 33.43 Auditory Appa

36、ratus 33.44 Auditory Apparatus Identifier 33.45 Auditory Apparatus Type 43.46 Authorisation Code 43.47 Auto-Answer 43.48 Auto Work Mode 4ISO/IEC TR 18053:2000(E)iv ISO/IEC 2000 All rights reserved3.49 Automatic Call Distributor43.50 Automatic Number Identification 43.51 B Channel 43.52 Bandwidth 43.

37、53 Bearer Mode 43.54 Bearer Services 43.55 Bit Rate 43.56 BRI 43.57 Bridging 43.58 BRI-ISDN 43.59 Button 53.60 Button Associated Number 53.61 Button Association 53.62 Button Function 53.63 Button Identifier 53.64 Button Label 53.65 Call 53.66 Call Appearance 53.67 Call Associated Event 53.68 Call As

38、sociated Feature 53.69 Call Control Event 53.70 Call Control Information Element 53.71 Call Detail Record 53.72 Call Event Report 53.73 Call Identifier 53.74 Call Linkage 53.75 Call Qualification Data 53.76 Call Related Information 63.77 Call State 63.78 Call Thread 63.79 Callback 63.80 CallBack Cal

39、l 63.81 Called Line Identity 63.82 CallID Only Connection ID 63.83 Calling Line Identification 63.84 Call-Type Monitor 63.85 Capabilities Exchange 63.86 CCIE 63.87 CDR 63.88 Central Office (CO) Line 63.89 Central Office (CO) Switch 63.90 Channel 63.91 Character Set 73.92 Classifier 73.93 CODEC 73.94

40、 Complete Connection ID 73.95 Compound Call State 73.96 Computing Domain 73.97 Computing Function 73.98 Computing Sub-Domain 73.99 Conference Call 73.100 Connected State 73.101 Connection 73.102 Connection Identifier 73.103 Connection Mode 73.104 Connection Rate 73.105 Connection State 73.106 Connec

41、tion State Transition 7ISO/IEC TR 18053:2000(E) ISO/IEC 2000 All rights reserved v3.107 Connection State Transition Graph 83.108 Consultation Call 83.109 Correlator Data 83.110 CSTA 83.111 CSTA Application 83.112 CSTA Client 83.113 CSTA Device 83.114 CSTA Domain 83.115 CSTA Object 83.116 CTI 83.117

42、D Channel 83.118 Data Call 83.119 Data Connection 83.120 Data Path 83.121 Data Path State 83.122 Data Rate 83.123 DD 83.124 Default Value 83.125 Defined Parameter Type 93.126 Delay Tolerance 93.127 Device 93.128 Device Capabilities 93.129 Device Category 93.130 Device Configuration 93.131 Device Ele

43、ment 93.132 Device Element Combination 93.133 Device Feature 93.134 Device Identifier 93.135 Device Identifier Format 93.136 Device Identifier Status 93.137 Device Media Characteristics 93.138 Device Only Connection ID 93.139 Device State 93.140 Device Type 103.141 Device-Type Monitor 103.142 Dialle

44、d Number Identification Service 103.143 Digital Line 103.144 Directory Number 103.145 Display 103.146 Display ID 103.147 DND 103.148 DNIS 103.149 Do Not Disturb 103.150 Domain 103.151 DTMF 103.152 Dual Tone Multiple Frequency 103.153 Dynamic Device Identifier 103.154 Dynamic Feature Availability 103

45、.155 Encoding Algorithm 113.156 End-to-End 113.157 Entering Distribution 113.158 Error Value 113.159 Event 113.160 Event Cause 113.161 Event Report 113.162 Event Template 113.163 Extension 113.164 Flow Direction 11ISO/IEC TR 18053:2000(E)vi ISO/IEC 2000 All rights reserved3.165 Forwarding 113.166 Fo

46、rwarding Condition 113.167 Gain 113.168 Global Call 113.169 GlobalCallID 113.170 Group Device 123.171 Held Call 123.172 Hold 123.173 Hold Connection State 123.174 Holding Device 123.175 Hookswitch 123.176 Hookswitch Association 123.177 Hunt Group 123.178 ID 123.179 Identifier Parameter Type 123.180

47、Inband 123.181 Inbound Call 123.182 Incoming Call 123.183 Integrated Services Digital Network 123.184 Intrude 133.185 I/O Cross Reference Identifier 133.186 I/O Services 133.187 ISDN 133.188 ISO 133.189 ITU-T 133.190 Join 133.191 KBPS 133.192 Lamp 133.193 Lamp Colour 133.194 Lamp Identifier 133.195

48、Lamp Label 133.196 Lamp Mode 133.197 LAN 133.198 Last Redirection Device 133.199 Line 133.200 Logical Device Event 133.201 Logical Device Features 143.202 Logical Display 143.203 Logical Element 143.204 MAD 143.205 Maintenance Event 143.206 Manual Mode 143.207 Media 143.208 Media Access Device 143.2

49、09 Media Call Characteristics 143.210 Media Class 143.211 Media Service 143.212 Media Service Instance 143.213 Media Service Type 143.214 Media Stream 143.215 Media Stream Channel 143.216 Media Stream Event 143.217 Media Stream ID 143.218 Media Stream Information 143.219 Media Type 143.220 Message 153.221 Message Identifier 153.222 Meta Parameter Type 15ISO/IEC TR 18053:2000(E) ISO/IEC 2000 All rights reserved vii3.223 Microphone 153.224 Monitor Type 153.225 Monitoring Services 153.226 Multi-Stage Dialling 153.2